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    Mr Wireless

    5.0 (1 review)

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    1 year ago

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    AT&T Store

    AT&T Store

    2.9(40 reviews)
    1.0 mi
    $$$

    This a great mobile service company however they must not treat their employees right. Or the…read moreworkers just move on due to tough competition. Seems very high turnover every time I go there / for over 10 years now, the workers don't demonstrate to be knowledgeable in the use of software or service plans. The gentleman who served me was talkative- about his own personal life. Their system crashed and more customers started to walk in, the wait time turned to one hour what should have been 30 minutes. The selection was limited due iPhones being a hot item. Value seems to be comparable to other places. Which means customer service is a key issue here. With previous visits, the salespeople were not thorough. This gentleman , when I asked home questions about my accounts, he just agreed and repeated what I said ... Not helpful.

    We've visited this location a few times in a span of over a decade from switching mobile carriers…read moreto upgrading our phones. Happy with top quality service and great deals every time. We had to upgrade after one of our phones would no longer charge with original Apple chargers. Battery performance was significantly impacted for both of our phones. We traded in our old phones for newer ones. Saved lots of money. Customer representative informed us that we are welcome to have breakfast or lunch while all of the existing data transferred onto our new phones. We ate an early lunch within walking distance, returned, tripled checked our phones to ensure everything is working properly before finally leaving. Immense gratitude to Thomas for helping my husband switch to FirstNet and ensuring smooth transition from iPhone 12 to iPhone 15 Pro. Inquire within for discounts pending on the field or line of work.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Aloha Phone Repair by TCA Wireless - Honolulu - Smooth, powerful, and ultra-premium -- iPhone 17 Pro Max 
$-- * 128GB/256GB * Like New
Super clean. Fully tested. Ready for pickup today.

    Aloha Phone Repair by TCA Wireless - Honolulu

    4.7(816 reviews)
    6.0 mi
    $$

    I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

    Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

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    Aloha Phone Repair by TCA Wireless - Honolulu - Protect Your phone

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    Aloha Phone Repair by TCA Wireless - Honolulu - IPhone 15 Pro Max Screen Replacement

    IPhone 15 Pro Max Screen Replacement

    Aloha Phone Repair by TCA Wireless - Honolulu - Unlocked iPhone 17 Air

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    Unlocked iPhone 17 Air

    Verizon

    Verizon

    2.7(67 reviews)
    1.0 mi
    $$$

    Today, January 24, 2026, at approximately 10:20 a.m., I visited the Valkenburg Verizon location…read morenear the Pearl Harbor area for assistance with pairing my Apple Watch (Cellular) to my iPhone after the phone required a factory reset. My expectation was simple troubleshooting support and guidance. During this visit, my interaction with a male associate wearing a blue medical mask came across as condescending. The tone and manner in which my questions were addressed made me feel dismissed rather than supported. The issue itself was straightforward, and I did not expect an unhelpful or dismissive attitude when asking for assistance. As a front-facing, customer-centric business, customers should be treated with patience and respect, regardless of how simple or complex the issue may be. Basic questions should always be met with professionalism and courtesy. I am providing this feedback so the experience can be reviewed and addressed. I hope future interactions at this location better reflect the level of customer service Verizon aims to provide. Thank you for your time and attention.

    Buyer beware this company tries to overcharge with deception.Offered us new phones with trading our…read moreold phones. About every 2 months they charge us for the phones been dealing with this for over a year, they say the problem is fixed and it happens again. Turning them into the BBB and never want to deal with them again.

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    Verizon
    Verizon
    Verizon

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    Mr Wireless - mobilephones - Updated May 2026

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