No BS, they replaced my iPhone battery in an hour, no upsells, seemed like straight shooters.read more

Technician Jacob is awesome. Highly recommended. Quick, efficient and very knowledgeable. Would…read morerecommend to any and everyone!

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

I'm on a fitness kick to get in better shape and one of my goals is to exercise more. So to…read moreaccomplish this i wanted to pick up an iwatch. The worker that helped me was A-W-E-S-O-M-E!! She was able to answer all of my questions and put my mind at ease about making such a big purchase. She was also able to help me set it up so that it was completely paired with my phone by the time I walked out of the store. Will definitely be back.

As soon as my number was called and I sat down to talk with our rep Christopher my stress level…read moreskyrocketed... I saw the store is now a Victra location and NOT a Verizon Corporate store. The two Victra stores in Mililani gave me such a hard time I swore I'd never go back. So here we are.. another Victra store. Christopher listened to why we were there and what we wanted to do. He kindly asked for our account information, viewed our accounts, checked promotions then told us our options. Since we were porting a number and getting a new phone, the transaction took awhile. Christopher took his time to explain what was happening and made sure we understood what was going on and what we needed to do. He was always professional, kind and patient!! This experience is total opposite of the service I got in Mililani. I highly recommend you see Christopher at this store. He will take good care of you!!

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Aloooha...shout out to Chris and van who, due to my 10 yo iPhone had to endure the worst phone…read moretransfer of info in the history of obtaining cell phone info... My phone was so old, I had to have my pics developed at longs drugs They we're both very helpful Also props to the entire crew for their incredible guest service

This location is super busy (good for them!) so be patient. This location is very good at managing…read morethe customer, checking in and following up. Will helped us out and got us set up in a reasonable amount of time. He was patient, knowledgeable, friendly and explained everything very well. I felt like we were in good hangs after he left for the day. I felt like he really cared to look into our plan and save us money.

Located inside Sam's Club in Pearl City! Sometimes you don't know if Kiosk people are actual…read moreemployees or not, but these CORPORATE T-Mobile Employees really know their stuff. And my Sam's Club Membership came with more perks! They gave me between $25 - $150 in Sam's Club Gift Cards PER LINE that we added and upgraded on top of waiving the fees that the store reps or online couldn't waive. https://www.samsclub.com/content/tmobile Would definitely recommend this location to anyone who has T-Mobile already or wants to switch over. There was no risk at all!

Papa's got a brand new phone! My experiences with Spectrum Pearl City Store have been consistently…read morepositive. It is a usually crowded, so make an appointment! I had one so I was able see a representative right away. I wanted to get a 17 Pro Max. Clyde Jacinto helped me get everything set up and even offered to transfer everything from my 11 Pro Max over to the new phone and wipe everything off the old one. He got the transfer going, I went for a 30 minute walk, and when I got back everything was done. Smooth. Clyde then proceeded to show me all the neat things I could do with the 17 Pro Max. Great fun! Before I knew it, I was walking out of the store with my new phone. Couple things - Make an appointment! And if you're getting a new phone, know your Apple Account password! Again, many thanks to Clyde Jacinto for all the help!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Tried changing my own iPhone 14 screen after feeling confident from DIY YouTube videos and had to…read morestop in cause things went south quick lol. Cable connections broke, screen cracked. Needed my phone screen addressed urgently for work over the weekend and Jadea stepped in to save the day!! When I gave her my phone, scattered parts and screens (new replacement and broken), I was shocked how fast she pointed at the problem. Literally zero hesitation. Explained and diagnosed the situation very effectively. Gave me tons of options while understanding my needs with the urgency and what I wanted to pay. She cared a lot about my situation and that was really nice. Having your phone down can feel very panicky and most people could take advantage of this to upsell things but she was very assuring and extremely knowledgeable. Easy to talk to. Very satisfied with it. To be honest, this was my fault and she could've let me reap the consequences (which I understand) but she gave me a small quote and unwillingly installed my ordered, new screen while testing the phones functionalities. Thank you Jadea. Aloha.

I am extremely disappointed with the service I received…read more My laptop was in repair for an extended period of time, and after finally getting it back, I was informed that the fans had been replaced but that the thermal paste was "practically fried" and would likely need to be replaced soon. What frustrates me is that the laptop was already disassembled for the fan replacement. If the technicians identified degraded thermal paste while performing the repair, why was such a basic maintenance item not addressed at the same time? Instead, I was given back a machine that they themselves acknowledged may soon require additional work. From a customer perspective, that makes very little sense. Replacing thermal paste is one of the most common procedures performed when servicing a laptop's cooling system, especially when the cooling assembly has already been accessed. After waiting through the repair process, I expected the laptop to be returned in the best condition possible, not with a warning that another cooling-related issue was already present and may need attention in the near future. The communication from the staff was polite, but the quality and completeness of the repair left me disappointed. I cannot recommend this service based on my experience. Update: I was just informed that it was unfortunately a employee that didn't have all the correct knowledge. The thermal paste was reapplied we were just told differently. I am very happy to hear that the correct actions were done. But I would like to make aware that miscommunications can cause great distress especially with $2000 devices.

T-rrific service…read more.. One thing that I can rely on is the best service from T-Mobile and though along with their app you're able to not just receive great deals and swag every Tuesday but to manage your service by adding on services like "One-time Data Pass" which starts from 24hrs for $3 to 30 days for $50 of unlimited international calling which we needed nothing permanent is nice to just have for convenience. There are some services that you can't access via app a simple visit to the store which I did have some questions regarding my billing and changes that I made does take some time and just wanted to be sure it's be changed and T-Mobile Expert Zayuh P did just that and more. My bestie from decades ago did the research and told me that T-Mobile is the best for service and I do agree and thankfully and grateful have been faithful to them ever since. Thank you!

Free pickleball set on T-Mobile Tuesday!…read more On 7-23-24, the perk of the day was a set of two pickleball paddles and a ball! Wow! The T-Mobile location at Pearlridge Center is in the "Uptown" area, in the TJ Maxx wing. Service was efficient and friendly! Many customers were in the store! It's a convenient, busy place!

Chris placed a hold for an iPhone 14 Pro Max for me the day prior. It was in excellent condition…read morewith a new battery at an affordable price. Staff demonstrated knowledge, field expertise and great customer service! Will shop TCA Wireless again.

Awesome deals at this place! Vanna helped me for exactly what I was looking for.. I needed a phone…read moreand I was able to get what I needed and fast too! Vanna was very helpful and knowledgeable and patient with me and all my questions! Thank you again Vanna! Check this place out! Phone for sale, phone repair, cases and screen protectors! Inside the Don quiote store! Thank you