Horrible horrible service. I had no idea why I decided to upgrade my grandfathered in Time Warner Cable internet. I was atleast getting a steady speed of 70mbps of internet now that I upgraded to the 200mbps internet speed that spectrum claims I only get 5 to 40mbps of internet speeds. Straight up garbage internet. I also had the tech come out 3 times to try and fix the issue and it is still not fixed... maybe because I don't live in affluent neighborhood my service sucks...... I wish Hawaii had better internet service providers instead we get two of the worst companies that don't know how to fix anything...... After all the trouble of waiting 2 weeks they finally got it fixed. I guess you just have to be a bit patient with them. In the end they got it fixed so to me that is all that matters. read more

SLOW. . . . slow, worse than 90s dial-up speed. So so awful. Switched to Starlink. The app did not help, calls to customer service were poor. Worst island service available. Big company, no aloha read more

Download speeds are near 300 Mpbs but not quite despite checking over a long period of time. Upload should be 30-50Mbps but today is it near just 1 Mbps or under or slightly above. That is TERRIBLE. It means you can't even get a Menu to appear on Facebook. I chatted with Spectrum. That was more than useless, so I have decreased my evaluation. It connects to someone in N Carolina who had misinformation and wasted my time. read more

Spectrum - upload speeds is ridiculously below 30-50 promised - Television Service Providers Near Me - Honolulu, Hawaii

Internet drops intermittently. Expect to spend 45 - 60 min being badgered when you try to cancel service too.

My experience at the Spectrum store in Ala Moana Shopping Center was the worst I've ever had. The monitor displaying the order of customers waiting in line was malfunctioning. I witnessed a customer complaining to the manager, as she could see that she was next in line, while her phone indicated that she was next. The manager skipped over her for three hours. A manager who intentionally retaliates against a customer should be dismissed by Spectrum's senior leadership. It was evident that he seemed very frustrated with the customer and didn't want to help her or listen to her concerns. The manager seemed so angry that I thought he was going to attack her. I was prepared to intervene if necessary; it was shocking. I hope Spectrum's senior leadership investigates this type of behavior. Astonishingly, customers have to wait in line for three hours just to return Spectrum equipment. Why doesn't Spectrum have a self-service kiosk for returning canceled equipment, where customers can receive a receipt and drop their items into a box? It's unbelievable that Spectrum hasn't figured this out. All the employees in that store appeared unhappy in their jobs. Spectrum should truly evaluate its leadership because issues stem from the top. read more

The worst service I have ever received... ridiculous they can ask for money for the garbage they provide..have to disable the Wi-Fi they provide just to get online using Data.. constantly unplugging their receiver to reset from frozen screen then wait ten minutes for it to restart so I can watch TV which has more Spectrum commercials then the program I am watching.. guessing they think they can brainwash customers into thinking what they provide is acceptable.. read more

These people are incredible scammers have over one week with no cellular service at all and won't compensate for it and then their website doesn't work what a lousy no Integrity company read more

Great company if you don't need fast or reliable internet. Also good if you like wasting money and scammed.

If you only need to use the internet once a week or a couple times a month, Oceanic is fine. Otherwise, forget. They apparently do use their exorbitant fees to pay for service workers. Customers just get to wait for many days in line. STEER CLEAR read more

Spectrum as an entire company is an issue. It's not a single kiosk or a store..it's the entire business. It's alllllllll a scam. The workers are mostly filled with liars; people who have no sympathy for anyone so if you're ever held in a conversation with a spectrum employee...they're just trying to exploit you. They don't care about lowering your bill. I know people who are so confused about having an additional $20-$40 charge because they weren't fully or CLEARLY informed about it. Then spectrum has policies in place where they don't have to give the money they stole back because well "not in our policy". Seeing this business next to any other scammer business is pretty funny because the way they run their business...is insanely similar it's uncannily. I'm soooo disappointed in the fact that we can't have any other internet service because spectrum dominates where we live. They need to be replaced IMMEDIATELY. We have the gig internet and we always happily pay the bill. We're both heavy gamers that opt for the stronger speeds and yes we are lucky we can afford it. However, when we first started paying them the upgrade, we never got the speeds that were promised. For an entire 2 years, every two weeks we would get upload issues. They have sent soooo many technicians out to try and "fix the issue" every other month. Every single time... It works for an hour then it goes out again. Our upload speed would be completely demolished and all they say is "it's your fault" New wires, road constructions, new equipment, hundreds to thousands of reset and still: nothing nothing nothing. We were paying for 1 gig and got nothing. Except technicians that were at an absolute lost. Spectrum is filled with just liars. They give out these "once-in-a-lifetime bundle" but for what? For the worst service in the entire planet? For $120.00 worth of absolutely bullcrap with no way of reimbursing customers even thought it was Spectrum's fault? Bottom line: It's not even a debate. Spectrum doesn't belong in any debate. It's always going to be the company that isn't named Spectrum. Because at least, they won't lie to you and scam you. read more

Spectrum - 1 Gig internet with the upload speed of a turtle - Television Service Providers Near Me - Honolulu, Hawaii

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The service is way too expensive. My bill jumped to $113/mo and when I called to have it lowered the best that they could do is $90. I live in a single household and single income residence and am either working or sleeping (not using the service) for 20 hours a day. I reminisce of the days when internet was $30/mo and that seemed like a lot. Corporate needs to be put in check. This company could care less about their customers and I think we should all get rid of their service and show them who holds the purse. read more

I have had internet service with Spectrum for years for $39.99 a month and my ending cycle is on the 3rd of every month Hawaii Telecom had the promotion for $20 a month so I decided to switch to Hawaii Telecom and cancel Spectrum on the 5th for 2 days of using spectrums internet service the 4th and the 5th Spectrum charges May $100 and the reason is my promotion ends on the 3rd so my rate goes up from $40 to $100 and since I only used 2 days I have to pay for the whole month which is $100 this is a garbage company somebody should should do a class action lawsuit against this company. read more

customer service don't care. I returned my equipment 1 day into billing cycle and was charged for whole month. read fine print. get better service elsewhere read more

Do not subscribe to Spectrum. They are a rip off and they manipulate your account forcing you to add services. I've used Spectrum since they took over Hawaii. They are constantly increasing the rates every 6 months even if I had signed up for a one year promotional charge. They add service categories that were not listed previously and add charges to it. I've had Spectrum sports since they took over Hawaii which airs all the University of Hawaii games. The other day i cancelled my wifi internet service because i had signed up for the $49.99/m ​internet and in less than a year I ended up.paying $86/m for the internet service. I'm paying $122/m for cable and now they blocked my access to channel 12 which broadcasts the UH games. What i don't get is why was my cable even changed since I only canceled my wifi?????? This company is a rip off! Find an alternative service. read more

Also forget trying to lower your bill. All they'll do is move things around. They'll slow your internet and give you a promo for channels you dont want/need and it'll still be the same high price you were trying to lower, then after the promo is done you'll be paying way more than you were when you were trying to lower it. read more

Spectrum field tech left trash after finishing job on June 23, 2023, at the Alii Plantation Apartments. Guess this guy doesn't wipe himself after taking a Crap ! Dude YOU represent EVERYONE at Spectrum Hawaii. read more

Spectrum - SpectrumTech trash 6-23-23 at Alii Plantation Apartments near Aloha Stadium. Guess he doesn't wipe himself after taking a crap ! - Television Service Providers Near Me - Honolulu, Hawaii

Our internet shuts down anytime it rains. We used to joke that it seemed like our internet was linked to the weather but then gradually realized it really was a consistent, reliable pattern. Im assuming it's leaky/old infrastructure. I messaged spectrum to tell them and they insisted on trying to send a repairman to our apartment. I told them we couldn't meet anyone that day because I was working and had meetings. Still they went ahead and scheduled an apptmt anyway. read more

Can't be more disappointed with the company. Have been increasing my internet service price constantly with all kinds of excuses like promotion ended, readjusted regional rates craps. They really know how to treat their old customers. The customer service is horrible. Anyone can tell they don't care about you at all, take it or leave it. I have been with them for over ten years. People, switch to other internet providers, Hawaii Telecom, Tmobile 5g home internet, or any other company, all with much better speed and price. Don't let Spectrum troll you with the disrespect you don't deserve. read more

See my earlier review from 21 March. As if there wasn't enough nonsense already I just got yet another email re: their mobile service after closing my account SEVERAL TIMES having to call over and over and over and over again to deal with nothing but incompetence over and over and over again then when I spoke to the "customer service" agent a short while ago and repeated over and over and over that I wanted EVERYTHING closed and obviously wanting nothing more than to be left the hell alone and have nothing to do with these scammers he gets offended and won't take being treated that way because I asked him if he knew what everything meant. Apparently acting like you don't understand things to keep annoying and harassing customers is perfectly fine. Even possibly selling customer information to phishing sites as he claimed that it was likely a fake/phishing account sending me those emails. But of course heaven forbid that when they act like they don't understand what the word everything means you ask if they do because the incompetence of their office and general degenerate conduct in repeatedly putting you through this is perfectly fine and acceptable. Again, only putting one star because a lower rating isn't possible on this platform. Oh and of course he threatens to hang up on me because I was insulting him. Guy your whole employer is an insult to any decent human being. Maybe think of that before you wither away at being called out on your ignorance of a basic word. Tried calling back to get a different person and was even asking to speak to someone in management and was repeatedly ignored. All of a sudden my calls aren't being answered/going through to an agent. Funny that considering I have to repeat my number EVERY TIME before they will act like they even know me. Guess acting dumb and clueless is company policy until it suits them. Clearly they know who's calling. DO NOT GET INVOLVED WITH SPECTRUM. UPDATE: Finally got through again and spoke to Keri in the Retention office. All the time wasted calling to have the account closed and NO ONE had bothered to do so. In under a minute I received the email notification of the cancellation. I wonder if mentioning that I had complained to the BBB made a difference because the level of incompetence it takes to put someone through all this nonsense is unacceptable. Clearly not an issue of they couldn't do it, they just prefer the degenerate option of not doing the quick, easy, thing because why not repeatedly waste someone's time. Such overwhelming decency and customer service, oh wait, nope! Just realized I've been saying 2 weeks etc it's definitely going onto two weeks, but it's actually just been one. That's how frustrating and pathetic this place is that it makes it seem like double the time has lapsed. DO NOT GET INVOLVED WITH SPECTRUM. read more

Way too expensive!!! Not worth the money. They charge for every little thing. $176 for tv and slowest internet speed.

They tricked my dad into changing from his legacy plan which included Spectrum 12 local sports channel to a promotional plan which was a little cheaper but that still included the Spectrum 12 local sports channel. Then, within 6 months and without notice, they removed Spectrum 12 local sports from his plan and made it a separate premium channel for which he'd have to pay extra. read more

Representative Cherrise was a stereotyping my girlfriend and I. There were no one in the store and she refused to help us. I then made a complaint to Representative Johnathan, and he told me they had run out of modems. I waited 45 minutes for nothing. read more

So frustrating. I only stay with Spectrum TV to watch UH Wahine Volleyball which is only shown on Spectrum. I called about a seasonal delay and found out that its for everything not just the TV. Ok, I'll just cancel the TV Service and restart for VBall season. Got a whole long pitch about what a good deal I have on the TV package and I said no, just cancel the TV Service. Another delay and they give me a streamlined package for the same price as internet only. The advantage is that it's faster internet speed. Great. Wait, what about mobile phone service? No, I just switched and have at least a year on paying off the new iPhone. Wait, you have to rent a new modem from them even though I already have one that is rated for much faster than the service they are offering. At that point I'm so frustrated that I'm about to cancel all odds Spectrum and go with Hawaiian Tel which is off the bat has faster internet and cheaper. The rep finally gives me the streamlined package and allows me to get on with my life. If they go with pay-per-view for VBall like they did with football, I'm switching over for good. Bottomline. If you don't need to watch high school or UH sports, go with someone else. read more

If I could give -5 Stars, I would . . . .took over 12 tries to attempt to get online . . . then proceeded to kick me out of email more than 10 times . . . THE SERVICE SUX . . . read more

Spectrum mobile is the worst ever, the insurance they have is terrible, it's been almost a month and I only get the runaround, they don't care about you, they only want your money, i rate them minus 5 stars if I could. read more

Spectrum is so sad nowadays you can't even watch three TVs of the same time this is some BS we just got fiber optic from Hawaii Telecom and we're going to drop Spectrum cuz they're overpriced and you get twice as many KBs for less money read more

worst company on the island. WiFi goes down once a week. swap out equipment still doesn't work. I will never use them again or recommend them to anyone. read more

I signed up, kid at the counter was extremely rude.. "Justin Kyle Lorenzana". he was a joke, all kiosks are jokes. They won't ever help you and always refer you to somewhere else because they're lazy. Same with the kahala location.. He works at the alamoana location. This kid signed me up for two accounts under my name so for 5 months I've been getting charged double. I've been on the line with customer service 6 times over an hour each time only to say they'll call back which they don't. Going back to the Ala Moana location they told me they can't do anything and to call customer service after waiting over an hour there in line. DO NOT TRUST THIS COMPANY!!... They are completely incompetent.. After being over charged 2x the amount for 5 months and 6 hours of customer service NO JOKE!, They will only reimburse me for two months because of a 60 day policy. This company stole from me monthly and took almost half a year to barely resolve anything. I will be canceling soon. They took food off of my kids table. NEVER EVER GO WITH THIS COMPANY SPECTRUM. EVER!!!!!!! read more

Spectrum - Television Service Providers Near Me - Honolulu, Hawaii

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So true for those who said Spectrum as an entire company is soooo unpleasant to work with! That is what my 1 star aims to address. I would never recommend them after spending 40 minutes trying to cancel my service just now, as well as 30 minutes last month when they convinced me to finish out the month since I couldn't be prorated. They make the process so difficult. You have to call them to cancel; you have to have whatever a security code they make up; you have to listen to their 20 minute script; they all of the sudden have great offers for you they never mentioned before after raising your prices over the years--which, by the way, you have to listen to even if you already stopped using their service. So frustrating. It really felt like a scam. The only reason I would recommend them is so that you can call to cancel every time they raise the price to get the secret deal--but make sure you have 40 minutes to spare from your work day. read more

Equipment and service was fine, however, was misinformed when closing my account. The first agent I was talking to hung up on me when she heard I wanted to close my account. The second person lied to me telling me I would not have a bill for the month I was 7 days into. Just tell me the truth, I would have made other decisions. read more

I called to cancel my service and I did not need service at my new residence. They kept me on the phone for 30 minutes trying to get me to transfer the service to my new residence. I did not need service at my new residence as internet was already set up and they kept pressing me to keep the service and just transfer it. I politely explained that I did not need service and they wouldn't take no for an answer. They kept asking if I wasn't happy with the service and why wouldn't I want to transfer the service to save $20 a month. After this phone call even if I needed internet service I would've chosen to go with a different company. It should not be this difficult to cancel. read more

Internet coverage is extremely inconsistent. We have experienced an internet outage at least once a week for the past month. Ridiculous.

Extremely perturbed with this company. First to get someone on the phone was more than a chore that I won't go into. Once I got them on the phone, things got even worse. My brother just signed up with them under a package deal a couple of days ago, and it sounded a lot more reasonable than my current plan with Hawaiian Telcom so I wanted to see how to sign up. First after waiting what seemed like forever to reach someone, then after I explained my situation she put me on hold. I literally waited over 20 minutes before I finally hung up and tried calling back. Then another hour to get someone on the line, and then I was disconnected! Frustrated, I decided to try the next day. This time was easier to get someone on the phone, but then I was told the package was "no longer available" despite being available just days earlier which the customer service rep was unable to explain. I'll keep paying more to use a different provider, thank you. read more

How's this for POOR CUSTOMER SERVICE: We asked a phone rep to have a supervisor call us regarding a service issue. We were told it could expect a call back within 24 to 48 hrs. OK fine. Well it's been 8 DAYS and still not a peep from them. Same old Spectrum. Untrustworthy at their word! read more

Been a customer for a few months now. Started off with great service. Today I experienced the 2 rudest employees at Spectrum! Maria & Nickalette. My internet has been down now for a few days. Today I called to get services restored & was told I needed a new modem (I've only had this one for about 5 months) Maria, sarcastically stated that you I have 2 options, wait for them to mail it out or go pick one up from the store. I explained to her that i don't have transportation to go pick it up from the nearest store which she says is 15 miles away from my home. She then stated that I then will have to wait for the mail out. So I asked if I'd be reimbursed, she then stated very rudely "again like I said you can go pick it up today" I then asked to be transferred to a manager because Maria's attitude & sarcasm was totally uncalled for. Especially after I told her I did not have a way there. The manager Nickalette got of the phone before I could say anything and stated that "you were given your options & now you want to speak with me but couldn't tell Maria the reason for the transfer" I am disgusted & disappointed at how unprofessional and rude these people are!!! She was very snappy and didn't allow a word in from the CUSTOMER!!! I as a nurse am a professional. Who treats everyone with respect. I hope these 2 people have are retrained on customer service. I've never had to write a complaint on anyone but the way these 2 people treated me today is unacceptable!!! I am pissed & I still have no internet. P.s. bill is paid monthly on time through automatic draft!!! read more

Really miss Oceanic. Spectrum is not what we want. Hopefully another cable company will come and buy them.

I have been a Spectrum customer for many, many years. Spectrum was used for my office as well as my residence. In my past experience when trying to obtain Spectrum's customer service's assistance, I have encountered very rude personnel, the last of whom attacked me personally and then cut me off by slamming her phone on me. I've talked to friends about my experience, and they too have had very unpleasant experiences with Spectrum. read more

The speed slows a lot in the evening when others are using it, sometimes down to DSL speeds. Ocasionally the internet quits completely and you need to reset the router or just wait a few minutes, this happens every other day. I'm going back to HI Telecom. read more

Spectrum deserves all the one star reviews they get!!! File report on BBB and FCC complaint page along with state of Hawaii DCCA. I'll file suggest you do also. We bought smart TVs and wanted to lower our bill. Four different employees told us four different stories about how to save on cable TV bill BUT NONE OF THE HE INFORMATION WAS TRUE!!!!! Seriously the employees just lie and when confronted nothing, they take no responsibility. Their app really really sucks without the cable boxes, which they now are charging us $8.00 a piece for. After all this hassle we are saving $20.00 per month, but lost 100's of channels. Originality they told us we would save $45.00 or more per month. read more

Spectrum is definitely one of the worst companies in Hawai'i, I've helped my 85 yr old Dad with starting a new service in November and promised $120 a month rate for 15 channels and internet and every month they keep raising the rate!!!! I've been calling and asking why, and their ridiculous response is cost is going up and they don't give a guarantee that rates won't go up every single month even with a promotion??! Why deceive new or current customers with a promised monthly rate and then Spectrum raises it almost $40 in 4 months!!!! I dread calling for help from the billing department, their horrible attitude over the phone is frustrating and a waste of time. Spectrums customer service seemed too happy to let me know the federal $30 discount is going to be gone in April, "so be prepared for the bill to go up even more" also local channels that were included are now not included in the higher monthly payment amount. read more