Thanks for the help Giovanni much appreciated will be sure to come back if i get a virus againread more

Amazing service! Our iPad was fixed quickly by Gio who was kind, professional, and clearly very…read moreexperienced. The whole process was smooth and stress-free. I would definitely recommend this place and ask for Gio.

I'm on a fitness kick to get in better shape and one of my goals is to exercise more. So to…read moreaccomplish this i wanted to pick up an iwatch. The worker that helped me was A-W-E-S-O-M-E!! She was able to answer all of my questions and put my mind at ease about making such a big purchase. She was also able to help me set it up so that it was completely paired with my phone by the time I walked out of the store. Will definitely be back.

Store is clean, easy parking. Staff pretty helpful. They…read moredont offer in store screen protector replacement anymore, you have to log onto Zagg.com which is humbug if you have an old plan. ATT messed up our auto pay and charged us a huge late fee.

Best customer service everyone greeted me and the asst manager Taylor Fuga was awesome she helped…read moreme sign up for Verizon told me about the phones n plans and she even set my phone up .best customer service .keep up the good work Taylor .im so happy with my purchase .you really made my day once again thank u .if anyone wanna switch to Verizon ask for Taylor the asst manager and she will try her best to get u on Verizon .i promise u wont b disappointed.

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Free gift in Pearl City, Oahu, Hawaii…read more.. When I saw my concert buddy, Craig Y., check in at T-Mobile, I opened my T-Mobile app and saw that there free gift on this T-Mobile Tuesday was a beautiful holiday glass tumbler! I rushed through my errands to make sure that I got this gift! Located at Pearl Highlands, the free shared parking lot was crowded! The friendly worker at T-Mobile said that Ross has a lot of customers on Tuesdays... because of the Tuesday Club members! This T-Mobile location was very organized. The snowflake cups were separated from the Christmas lights tumblers! I couldn't decide which pattern i wanted... What do you think I chose???

Lauren was exceptional with her knowledge and support as she was kind and professional and her…read moreattitude towards us was very upbeat and positive. We upgraded one of our phone which meant the transfer of information from one phone to the other which takes time and patience. Thanks Lauren we appreciate you and whomever was wise enough to hire you!

Located inside Sam's Club in Pearl City! Sometimes you don't know if Kiosk people are actual…read moreemployees or not, but these CORPORATE T-Mobile Employees really know their stuff. And my Sam's Club Membership came with more perks! They gave me between $25 - $150 in Sam's Club Gift Cards PER LINE that we added and upgraded on top of waiving the fees that the store reps or online couldn't waive. https://www.samsclub.com/content/tmobile Would definitely recommend this location to anyone who has T-Mobile already or wants to switch over. There was no risk at all!

This is more of information than review. You can book an…read moreappointment in advance online that's what smart people. Old people like me walked in and waited roughly about 30 minutes. Not too bad. Staff are efficient and professional. However, you have know your devices. At least the basics. For us we just wanted to switch out our old modem and router as Spectrum recommended. But with anything else we all make mistakes. I think the very first staff gave us modem and router that were not compatible. So we kept switching out the router multiple times thinking it was just that. A technician came out too but no fix. The happy ending was that we got brand new compatible modem and router. Yay! Lesson: make sure your modem and routers are compatible. You should not mix and match!

Mixed Experience: Frustrating Wait & Rude Staff Redeemed by Eric's Exceptional Service…read more​Reading the reviews for this location, customer service and wait times are common concerns, and unfortunately, we experienced the same issues. So why the 5-star review? It comes down to one exceptional employee. ​We stopped by on Monday afternoon around 4:45 PM to troubleshoot a phone connection issue. Despite being second in the queue, we waited about 25 minutes. When it was finally our turn, an older customer cut in line to speak to Clyde. Instead of directing her to wait, he spoke with her for several minutes, delaying us further. ​When Clyde finally addressed us, his tone was dismissive and frankly rude. He annoyed asked, "Did you call the Customer Service number 601?" When we said no, he declared, "Well, we are limited in what we can do in-store as they limit us... Call 601 and see if they can help you." He made no effort to even assess the issue. Clyde, if you lack the motivation to serve customers, perhaps a front-facing customer service role is not for you. ​We called 601 and spent over two frustrating hours on the phone with a representative trying, unsuccessfully, to resolve the connection. ​The Reason for the 5-Star Rating ​During this entire ordeal, another service representative, Eric, who was already busy with his own customers, genuinely cared enough to try and help us. He masterfully juggled his primary customer and our issue without compromising service to anyone. He performed diagnostics and briefly appeared to fix the problem, though it ultimately turned out to be an issue with the phone hardware itself, not the Spectrum eSIM. ​After spending over 2.5 exhausting hours there, we were incredibly frustrated with Clyde and another indifferent worker, Noel, but deeply impressed by Eric. ​If you ever need to visit Spectrum at Pearl Highlands, ask for Eric. He goes above and beyond to provide effective help and truly models the work ethic and customer-centric traits that Spectrum needs in all of its employees. ​Mahalo, Eric.

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Excellent service. Quick & easy. Came in to fix my charging port & he did it right then & there.read more

Tried changing my own iPhone 14 screen after feeling confident from DIY YouTube videos and had to…read morestop in cause things went south quick lol. Cable connections broke, screen cracked. Needed my phone screen addressed urgently for work over the weekend and Jadea stepped in to save the day!! When I gave her my phone, scattered parts and screens (new replacement and broken), I was shocked how fast she pointed at the problem. Literally zero hesitation. Explained and diagnosed the situation very effectively. Gave me tons of options while understanding my needs with the urgency and what I wanted to pay. She cared a lot about my situation and that was really nice. Having your phone down can feel very panicky and most people could take advantage of this to upsell things but she was very assuring and extremely knowledgeable. Easy to talk to. Very satisfied with it. To be honest, this was my fault and she could've let me reap the consequences (which I understand) but she gave me a small quote and unwillingly installed my ordered, new screen while testing the phones functionalities. Thank you Jadea. Aloha.

Today i destroyed my screen trying to catch it and feared the worst thinking i had to pay 1000…read morebucks for a whole new phone took it here and Nethanial and Breyanna got my phone all fixed up for 300 bucks! Service was extremely quick literally only took about 40 mins!!! Life savers! If you end up in a spot like me I highly recommend Nethanial! He will get your right quick!

T-rrific service…read more.. One thing that I can rely on is the best service from T-Mobile and though along with their app you're able to not just receive great deals and swag every Tuesday but to manage your service by adding on services like "One-time Data Pass" which starts from 24hrs for $3 to 30 days for $50 of unlimited international calling which we needed nothing permanent is nice to just have for convenience. There are some services that you can't access via app a simple visit to the store which I did have some questions regarding my billing and changes that I made does take some time and just wanted to be sure it's be changed and T-Mobile Expert Zayuh P did just that and more. My bestie from decades ago did the research and told me that T-Mobile is the best for service and I do agree and thankfully and grateful have been faithful to them ever since. Thank you!

Pearlridge location - ? Macadangdang is the person who helped us. He was knowledgeable and detailed…read morein explaining. We switched from AT&T probably why it took so long we were there for 2.5 hours but turned out to be okay. We're retired!!!

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!