I have been a loyal T-Mobile customer since I was 13 years old. That would mean I've been a customer for literally a quarter of a century. I love being able to purchase T-Mobile products with my account without any interest. I'm also grandfathered into a family plan which makes it very affordable for a lot of of us to have phone lines. There was a point in time where I was very careless about my phone and I would drop it. Due to a program i signed up for with my phone, I was able to get free screen protector changes anytime. Recently, I came here looking for those glasses where you just tap and boom, you're recording! And OMG the Meta Ray-Ban glasses are EVERYTHING. The ordering process was so easy, and now I'm literally obsessed. They're perfect for vlogging and capturing exactly what I see through my own eyes. The picture quality is so good. And can we talk about T-Mobile Tuesdays real quick? Because I swear, being a loyal customer pays off. T-Mobile Tuesdays is an app you can download for being a loyal customer and it always comes through! I just scored a FREE year of DashPass. A whole year!! I love it here. read more

I've been to the T-Mobile store in Mililani more than five times, and the service is always incredible. Every single employee I've interacted with has been friendly, helpful, and genuinely willing to go the extra mile. They'll take as much time as you need to answer questions or resolve an issue. Most recently, I came in to ask about T-Mobile Home Wi-Fi. Although my address wasn't technically on the approved list, Sarah found a way to make it work for me. She was kind, patient (even with my toddler!), and got me the best deal possible. I really appreciated her effort and honesty. Also, happened to come in on a day they were giving away free swag for existing customers and got a free bbq grill spatula. Crazy awesome service today! I'm a happy customer! read more

T-Mobile Experience Store - Mobile Phones Near Me - Mililani, Hawaii

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Went there yesterday to change my cracked I-phone screen. The young lady that helped me was professional and extremely courteous. I was in and out in such a short time. Awesome. read more

Went in to add a line, seamless was helped by FE. She's worked for tmobile for 10 years and you could tell by her experience. She even got me a new screen protector for free with my insurance. Took Less then 30 mins and was a wonderful experience. Made me love the fact I'm with t mobile. Thank you Fe for the great experience, I'll probably only ever come back to this location for that service. read more

DO NOT USE CONSUMER CELLULAR! They sell your number and you will get spam calls ALL DAY & NIGHT! They also rip off seniors. Their agents are rude & poor management!! read more

I am currently living in the mainland now and while I was on vacation to visit family I came in with my boyfriend to port my mother in laws phone number onto an already existing line (we had a $10 promotional line that came with a phone) but instead the associate decided to add a new line onto our account (which nobody asked for). I noticed the error maybe a few weeks later (I was already off island) and relentlessly tried to call customer service which resulted in them telling me we had to call the store that made the error. Ive been calling the Mililani store about the issue for the past 3wks, each time they tell me they'll try to find a way to fix it and theyll call back (I wait 5-7 days between calls and never get a call back, so I have to call them). Each phone call is always the same, that they most likely cant fix the issue. So now Im just paying for an extra line and a line we havent even used once (ps, we cant cancel the promotional line or wed have to pay full price for the free phone). This problem has been giving me so much unnecessary stress for the past month and they're apparently not able to fix the problem that they created. I do like tmobile as a provider but I do not think I will be coming to this store again. If you do I recommend you really watch what the associate is doing so you dont run into a problem like this. read more

The csr that helped me her name is kealohi she was just polite knowledgeable patient kealohi is also very transparent She is such an asset to Mililani Tmobile She answered all my many questions and I never felt rushed I will definitely tell people about this location and the great staff Kealohi you are such a great representative to Tmobile Thank you and mahalo read more

As a customer of more than a decade, I've never had such an outstanding experience as I did today! The expert helping me was Lohi. Prior to this review, I contacted the main customer service number (611) and was told to wait for an automated text message which never came. So this is for Lohi...THANK YOU for your hard work! Not only did you handle my issue with ease, but the patience and care you displayed today really makes me believe that T-Mobile IS the best carrier on the planet! You totally rock at what you do and I only hope the company hires more individuals as awesome as you! read more

Today, my husband and I had a positive experience with transitioning from our current phone carrier to T- Mobile. The staff were all surprisingly courteous and eager to assist the steady flow of customers. Our friendly, professional staff member, Lori, went above and beyond to ensure a seamless shopping experience from selecting the best plan to purchasing a new iPhone and answering all of our questions. She spent hours with us working to navigate the many issues in qualifying for the plan, trading in our old phone, and transferring data from one phone to another. The store was exceptionally clean and well organized. Thank you to the great Mililani T-Mobile team (especially Lori) for their outstanding service and creating a welcoming environment for their many customers who waited so patiently. We really appreciate Lori's dedication to customer service and satisfaction. We look forward to experiencing a smooth, seamless transition, accurate billing/payment system, and continued professional service in the future! Mahalo nui loa for all you do! read more

I ran into a problem with this year's iPhone upgrade program. When I did my preorder with Apple, my mobile phone carrier was with T-Mobile. However, just prior to the release date, I switched carriers to Spectrum. Well, my phone arrived on the release day but it was locked to T-Mobile. Neither T-Mobile, Apple, or Spectrum was able to unlock my phone. The Apple upgrade program, if you're not familiar with it, is only eligible with only AT&T, Verizon, and T-Mobile. So if I stayed with Spectrum, I'd have to purchase the phone outright. I decided to go back to T-Mobile and cancel my service with Spectrum. I went to the Mililani T-Mobile store the day after the release of the new iPhone. It was crowded but I was serviced within 30 minutes. The specialist that assisted me was Ferdinand. I explained my predicament to him and he immediately understood what had happened and assured me that he would take care of everything. He phoned Spectrum and worked with them for over 30 minutes to cancel my service and have my numbers ported over. He then activated my service with T-Mobile while I sat peacefully. He was patient throughout the process and very professional and knowledgeable. It was a joy working with Ferdinand and because of his great service, I highly recommend Mililani T-Mobile to everyone needing great mobile service. read more

It's unfortunate you don't have a check out or check in station. You have customers standing around waiting to be called and your staff not recognizing the new customers as they walk in the store. I walked in as was fortunately recognized and a sales clerk documented my name on his iPad with my phone number. I waited for 30 min and somehow my name got deleted. As gentleman who came after me got called instead. Frustrated I had to leave because time was wasted and all the sales clerk told me was that I was deleted. You know all I needed was a phone case and glass protector today. Now you just completely lost a customer all together as I am changing my plan. Too many issues with T mobile. Fix your system it's not your clerks fault. They were friendly. read more

Disappointed came for my Tuesday perks and there's construction people inside drilling read more

T-Mobile Experience Store - Closed - Mobile Phones Near Me - Mililani, Hawaii

Switched from another large named carrier many years ago as I was seeing my bill steadily increase. Switch saved me $. Have since added two more lines and still paying less than what I was paying before. Experienced some spotty connections initially but have since improved. Happy I made the switch. read more

If you are a T-Mobile member come and see Cassie. She was very knowledgeable and sought out the support of her manager if we had questions she needed to follow up to give us clear answers. She was honest about our pricing and gave us all of the available options so we could make the best informed decisions that met the needs of our family. We had a lot of questions because we were transferring from one service provider to another and she helped to answer all of our questions. read more

My wife and I went to T-mobile in Mililani to get our screen protectors replaced. Note that we got there at 7:25 PM and the store was closing at 8:00 PM. When we got to the store, it was obvious that the sales rep that we talked to did not feel like helping us. This was the first time that a sales rep refused to install the screen protector for us and instead just handed us the box and expected us to do it ourselves. After asking him if he could install it for us, he said "There are self-install instructions inside the box". We were in there for about two minutes and there was more than enough time to install the screen protectors before the store closed. Normally this would not be a big deal for me, but we purchased the T-Mobile screen protectors based on the selling point that they would be warrantied and installed for us whenever it broke. The photo attached shows the salesperson who "assisted" us and is an example of the type of service he provided for us. Unfortunately, we were unable to get his name because his badge was tucked behind his arm at the time and at that point, all we wanted to do was get out of there. He wasn't rude in any way but it was very obvious that he was ready to clock out and was done for the day. This complaint is mainly just for the sales associate and not the overall service that T-Mobile provides. read more

T-Mobile Experience Store - Mobile Phones Near Me - Mililani, Hawaii

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Pleasant experience taking my Dad there to get a new phone. Excellent customer service.

As long as I'm a T-Mobile customer, I'll continue to frequent this location the most. Some how I break my phone every 2 years which leads me to physically coming in and purchasing a phone on the spot. I'll do my research choosing my new phone prior to coming in, so that when I show up I am eager to just get in and out. The workers don't second guess my choice or try to "hustle" me for another option or unnecessary add ons. But what kills me the most is that I feel like I need a glass screen protector and case on the spot even though it is a whole lot cheaper on Amazon.. Nevertheless, Dwayne was very informative & friendly explaining my payment options when I was trading both my husbands phone and mine. He was training someone new and explained it better. Hubbs was simply upgrading his phone, whereas my phone seemed to have malfunctioned..out of no where the button on the iPhone 7 wasn't working..always my luck.. I don't really have anything bad to say other than the wait line is long in the evenings.. Just a tip: when trading in your phone, make sure you saved everything to iCloud at home using your own WiFi prior to coming in. We ended up spending more time than we had planned for since T-Mobile store WiFi was slow.. Loving the T-Mobile Tuesday merch, keep them coming! I begged my other half to take me here prior to the gym, and he absolutely lost it when I came out with a huge smile and a bbq spatula thing. I thought it was hilarious but apparently he was in a rush. That moment still makes me giggle thinking about it! read more

T-Mobile Experience Store - T-Mobile Tuesday! Ready for Memorial Day weekend chee - Mobile Phones Near Me - Mililani, Hawaii

Needed to resolve a billing issue. Ferdinand went out of his way to assist me. Kudos T-MOBILE Mililani and a shout to Ferdinand.

I hate coming here. I know the staff does their best most times but some of the staff don't really know what they're doing or talking about. It's always a mess when I actually need help and if I i have to go into this store again I will switch over to Verizon. I'm so over it! One of the employees invited me to switch over and if I didn't have this number for over 10 years I would do it. Actually thinking about looking into switchinp and taking my number with me. read more

T-Mobile Experience Store - Was told it would be a 5- min wait. Been waiting for 30 min now - Mobile Phones Near Me - Mililani, Hawaii

I spoke to Rika several days ago about the pre sale of the new iPhone 15, Rika was so patient, professional and curteous over the phone she answered all my question. I did mention I may get the phone from Costco, but she was still helpful and even thanked me for being a loyal customer to t mobile 20 yrs. t mobile really picks their employees well. thank you Rika read more

Maile was on top of everything. She delt with my whole family and the most patients. She went above and beyond in many ways. I even had a few hang ups on my end that she met and fixed in no time. I highly recommend Maile to all my t mobile family and friends. Thanks Maile!! read more

Walked in and wasn't greeted, which is fine. Came for a charger which I found in 30 seconds. There were three workers helping people at the time and I figured I'll just wait. So I stood right in the center of the store, holding the charger for 20 minutes watching the three employees go to the back room and to other customers and I made eye contact with each employee multiple times while holding the item I wanted to buy and no acknowledgment. I got tired of standing so I sat down next to a couple that one of the employees were helping. Ended up sitting down for an additional 20 minutes. The final straw was at that point a new customer walks in and is instantly greeted and instantly helped after I've been in there for 40 minutes. I left my charger on the couch I was sitting on and just left the store. I found the item I wanted and it should've been a quick transaction, there's no actual cashier register spot since they do transactions with tablets, but the ZERO acknowledgement during my entire 40 minute visit while seeing them interact with everyone else was very infuriating. read more

New remodeled Mililani Tmoble store,lacks handicapped seating, only has tall chairs at back of empty looking store,also there are no wall seats for waiting customers. And there is no front cashier counter for customers who just want to pay and go.These are very important for your valued customers...seats and lower chair are a big issue, especially when you,re having to wait 15-30 minutes or sometimes longer...Thank You for your attention to these issues, hope to see a change , read more

Been with T Mobile for over 5 years. Didn't have problems and got all my phones for all the kids and spouse. But just this month, been back to them 4 times for same issue k rocky is good, we got there late and they was closing so we told him we come back. Next day came back and the chick who helped said cannot upgrade phone without listening to me that I knew she was talking out her ass. But ok whatever we left. She calls 30 minutes later and says sorry you can upgrade. Next day we go back and tell another chick we want to upgrade to Mac because we need the 5k for our kids soccer videos. She upgrades us but wasn't the max brah chick wasn't even listening to us the whole time and us not knowing about phones thinking we got the phone we wanted and told her. Lucky sis in law saw the phone e and was like brah that's not the max sorry but after my phones paid off I switching to someplace that actually care or actually know what they doing. Get better service from the pay phone nah rocky and Asian manager is good. Not the bootleg chicks read more

Made an appointment online. Showed up right when they opened. It was a bit crowded and people already in the store. They checked me in and said sorry but there will be a wait and SOMEHOW someone also made the the same time appointment!! Sorry Venting while I wait now!! read more

I went into the Mililani Tmobile location a few days ago to upgrade my iphone and had very good service there with Lauryn and the manager Nyle..they're so Knowledgeable, helpful and patient.. than again I took my daughter to get her iphone upgraded today because she lost her phone recently...Thanks Dwayne for your help and assistance and for the friendly attitude:) Mahalo Tami V. read more

This positive review is about the customer service experience I received in this specific store, and not about my experience with the network so far. I feel very compelled to share my experience because of a stellar employee experience! Back story: I was a sprint costumer who recently migrated over to T-Mobile, having accepted a promotion of $800 trade-in credit for a new iPhone 13. At the time, I did all this over the phone because our Covid cases were high and I didn't want to go in-store. It turns out my $800 credit was not applied (they applied a $200 credit instead) and I called so many times to try and get it resolved. The phone customer service people, who were sometimes U.S.-based and sometimes not, were incredibly inconsistent; I was promised multiple times the credit would be applied/corrected. Finally, I had to go in-store to see what my options were. I was lucky enough to be assisted by Ricka who made my concern a priority. She was very understanding and empathetic, and it was apparent that she was very skilled and knowledgeable about what she does. Though this matter still resulted in having to call customer service again, she called and thoroughly explained my situation to them, all of the back end details she pulled up, and the sheer length of time we had been dealing with this. After a dropped call and no call back, and then a second call and starting over, she was told that it would be escalated and I could expect to receive a call by the phone customer service people within three days. I wasn't hopeful since I had been told this before and never got a call. However, Ricka gave me her work number and told me to let her know if they didn't call me. Well, they didn't. So I communicated back and forth with Ricka to set an appointment and she ensured that she wanted to make sure I got that credit I was promised. When I came in again, we went through the same steps. We got disconnected once and the customer service person didn't call her back. So she tried again. BUT Finally! Someone came through who sounded like they understood the issue and were capable and willing to resolve it for us then and there. It took quite a bit of time but I was willing to wait because that's a lot of money and Ricka was trying very hard to do right by her customer. Mind you, she also was great at multi tasking because while handling my situation, she also checked people in as they arrived, and assisted other employees with their questions. Ricka is a stellar employee! I trusted her when she said the credit would finally be applied to my account and that I could except a confirmation text within 24 hours. So I left, and eventually I got the text! And then shortly after, she called me to ask if that confirmation text came through. She advised she finally saw the credit on my account. After so many phone calls and two in store visits, my issue has been resolved and it's 100% due to Ricka's effort!! read more

This location is nearest to where I work and live so of course it's gonna be the one I frequent the most. Anytime I decide to pop in, it's pretty much 90% of the time busy. Hardly ever will you come in and not have to wait on someone, unless you're probably the first customer upon opening. So I would highly suggest coming early on a day off, make time for at least an hour visit. I'll normally come for whatever T-Mobile Tuesday deal there is available. Otherwise, I have had a couple of visits for phone warranty replacements or just to browse. My most recent visit was intended to inquire about adding lines to my plan for my kiddos. I browsed on the website beforehand so I had an idea of what I would be purchasing and adding on. I was reassured by Lauryn of all the plan details and phones available, any other upgrades she thought I might be interested in, as well as insurance for the phone and accessories I purchased. She thoroughly went over everything and really went above and beyond what I originally went in there for. I also didn't spend anymore than what I had in mind for add ones and upgrades. She took it upon herself to ask if I had my own business, to get me a better deal. Well, ma'am, it just so happens that I AM! I'm so glad I went in-store to see Lauryn and I will definitely be looking for her if I ever do need anything else dealing with my T-Mobile account and more! read more

We came in at 7:30pm (30 mins prior to closing) they checked me in anyway and helped me. There was 4 people in front of me so of course there was a small wait. Kai was quick, friendly and knew exactly what needed to be done. Other employees also didn't seem bothered that it was 8:20pm when we left. read more

Went in to get a new phone. It took 2.5 hours just to set up. Ridiculous. I'll never go there again. Terrible

If you live in Mililani Mauka- Wi- Fi is intermittent & data is spotty. I am a Sprint customer & before they merged with T- mobile it was so much better! Not as many dropped calls & my I- phone 5SE had no problems! I upgraded to an I- phone 11 & even with 5G it's worst than ever! They put a T- mobile Simm card in my phone , even though I stayed with Sprint. I complained , but no improvements! Also, I signed - up for auto- pay & was suppose to get a $5.00 credit - never did. It is too time consuming to stay on the phone & listen to prompts! Not impressed with T- Mobile!!! read more

Usually I get good customer service at T-Mobile Mililani,, but not today. I signed in at 6:20 pm looking to upgrade my phone, the greeter took my name and number, saying that there were two people ahead of me and they would text me when it was my turn. Over an hour had passed, and no text. Well, its now 8:30 pm and the store closed at 8:00 pm, obviously no text, not even as a courtesy to say that we will be closing soon and will not be able to help you tonight. What a waste of my time! I chose one star as I could not select zero to post this review. read more

They have terrible customer service and some employees don't admit they know what they are doing. It took my wife and I 4 hours to sign up with a new plan. Only to find out the guy messed it up and we had to come back. read more

I cannot believe the customer service I received today. I have always had great customer service but dang T-Mobile. I cannot handle the constant word "like" which was every other word. I asked a question to clarify but he did not even know about it. He was extremely unsure. That was awful. Please help your sales rep #328 read more

BUYER BEWARE! Where do I even start... my husband and I switched to them when we moved from town to Mililani last year and bought new iphones from them. Signing up took 5+ hours over two days... we literally had to leave without phones as they closed and come back the next day (the clerk said their "network was being slow"... I should have recognized that as the first big red flag). At first the new phones and cheap bills were nice but soon we realized their coverage is spotty at best. My husband regularly had to walk outside our house and down the road just to make phone calls. There was confusion as to whether we qualified for the first responder discount (literally the whole reason we signed up, the store clerk promised us we qualified, and yet corporate then said we didn't). After 6 months of dealing with terrible coverage, we decided to switch to another carrier and that's when things really got ugly. We went to the store and they took our payments to buy out our phones, but told us we had to call customer service to get our phones unlocked. Called and they assured us they were unlocked. Went to other carrier and they hadn't been unlocked. Went back to Tmobile store and they started questioning where we bought our phones (um, from your store, don't you have that in your records?) FINALLY after Tmobile manager calls customer service the phones are unlocked... not sure why they couldn't do that in the first place?! Manager assures us our phones are paid in full and our carrier is switched, no more Tmobile bills. So imagine our surprise when we receive another bill in the mail the following month, part of which is payment for our phones (which have been paid in full). I call Tmobile customer service, they say the bill was sent in error and assures us we won't receive any more and our balance is zero. Great. THEN the next month we see Tmobile has continued to bill our credit card we had on file for autopay... we contest the charges with the credit card company. At this point we haven't been Tmobile customers for months. THEN... THE CHERRY ON TOP... we start getting calls from COLLECTIONS that we have unpaid Tmobile bills. UNBELIEVABLE. SAVE YOURSELF THE HEADACHE AND YOUR CREDIT, AND STEER CLEAR!!! read more

I walk in today to pay my bill. However, there is no line. There is no number to pull. You are greeted and asked to wait. Mike seen me walk in first and immediately asked me to wait. Then another woman walks in after me. And even though I was first in line he immediately helped the woman who walked in behind of me. It is frustrating when I am ignored and not helped right away. I had cash. No big deal. Boy was I wrong. Be advised that it is much more convenient to pay online then it is to walk into the store. read more

I'm out of the Stone Age! Finally upgraded my phone after years of dealing with my galaxy6. I decided to take my lady with me since she's good at helping me make decisions. It was empty when we got there and we were greeted by 3 associates at the front. I immediately made it known that I was looking to upgrade. I would think that's a go getter situation when you're in sales. The kid barely helped me pick out anything. He didn't offer to show many any of their newer phones or explain any features that might sway my decision. Instead I spent the whole time trying to figure out what the best option was on my own. I finally approached him to check my account to see what I'd be looking at for financing on various phones. Normally, they ask for my account info right away but I felt like I was burdening him to check for me. I finally decided on an iPhone and instead of saying "can I take care of your bill for you today so we can process your financing" this young boy made me feel dumb for needing to pay my bill. Then he never asked me what color of the phone I'd like. He just brought out the black one and set it up without saying a word. Didn't open the box to show me the headphones and charger. Just sign sign sign and goodbye. Great, the process was quick and easy but very disappointing. Didn't even ask if I knew how to operate he phone. Good thing I really needed an phone before my upcoming trip otherwise I would have left the store right away. 2 stores for a proper greeting and a clean store. They need a facelift on customer service. Lots of young people with no sense of work ethic. They love to talk story while customers are in the store also. read more

T-Mobile Experience Store - Mobile Phones Near Me - Mililani, Hawaii

How would you feel as a Customer and walking in and not being acknowledged or even coming up to me and put me on a waiting list! I hate walking into a place where I purchased your phone from. It's not hard to put a clipboard and let the customers sign in. Now you never know maybe I was ready to purchase an upgrade or an a I pad?? Will never come back here again! I will go to another location or online. read more

Service was great. She helped me with all my needs. Don't remember her name, but definitely will go to her when I need help again!

All the staff at this store are amazing. I really appreciate their help and friendliness. They always go the extra mile.