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    3.5 (67 reviews)
    Open 10:00 am - 6:00 pm

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    Reviews With Photos

    Amanda who is an employee that needs a little more customer service training or a week off to release negative energy.
    Christine R.

    Horrible customer service by Amanda who had a horrible attitude to which she came off rude with a business account for more than 10 years! Unacceptable!!!

    The Verizon store in Honolulu
    Heather B.

    I was an emotional reck. I somehow deleted my iPhone and could not get it to work . this agent was so knowledgeable and used his second line to fix my phone . the best customer service ever. made me a very happy customer. thank so much Rin

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    1 month ago

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    4 months ago

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    Victra

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    3 months ago

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    3 months ago

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    6 months ago

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    6 months ago

    Kayla was incredible in assisting mw with my lost apps. Professional, patient and kind!

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    4 months ago

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    Help Desk

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    1 year ago

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    4 months ago

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    10 months ago

    Myself and other customers that walked in were not acknowledged upon arrival. Sweet girl, but not cut out for customer service.

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    Help Desk

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    9 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    Help Desk

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    1 year ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    Victra

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    4 years ago

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    6 years ago

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    Victra

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    3 years ago

    Place opens at 10, it's 10:15, employee finally shows up and locks door behind her. I'm still waiting outside. Going somewhere else.

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    7 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Aenoy's personality and knowledge reassured us that he was going to make sure things will get done right.

    Mentioned in 3 reviews

    Read more highlights

    Aloha Phone Repair by TCA Wireless - Honolulu - Smooth, powerful, and ultra-premium -- iPhone 17 Pro Max 
$-- * 128GB/256GB * Like New
Super clean. Fully tested. Ready for pickup today.

    Aloha Phone Repair by TCA Wireless - Honolulu

    4.7(816 reviews)
    1.8 mi
    $$

    I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

    Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

    Photos
    Aloha Phone Repair by TCA Wireless - Honolulu - Protect Your phone

    Protect Your phone

    Aloha Phone Repair by TCA Wireless - Honolulu - IPhone 15 Pro Max Screen Replacement

    IPhone 15 Pro Max Screen Replacement

    Aloha Phone Repair by TCA Wireless - Honolulu - Unlocked iPhone 17 Air

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    Unlocked iPhone 17 Air

    Verizon - mobilephones - Updated May 2026

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