Apple Store sent us here to unlock something but in comparison the deal for a new IPhone 17 was…read morebetter through our carrier here. We had a short window of time due to a 1:30 pm lunch reservation but our salesperson was fast, efficient and completed the sale and we were able to leave with both the new and old phone. Need to return the old phone within 30 days so we are doing that today. Now hubs not only has an upgraded phone but a protective case, screen protector and charging block for his new toy which he is on ALL the time.

06/25/2026 Stopped by the store at 830pm. Worker sitting in corner looking at his phone. All…read morecomputers are turned off. I told him I needed to activate my phone, he said system is offline. He said they work on east coast time is why. So I am to believe the east coast att shuts down at 400am (goes offline), but the Kahala store goes offline at 800pm, when the store hours are till 900pm?

Thank you to Saul who tried to get my outdated Samsung tablet updated…read more I appreciate his efforts and taking the time to kindly work on it. Saul is very kind and polite to work with. The staff was also very nice to introduce me to their Direct TV product and advise me if all the options. Mahalo for your time and effort.

Closed, and I even made an appointment for this store online this morning!! I hate AT&T so much…read moreright now.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

After attempting to get my phone activated at the Kahala ATT store with a useless employee. I went…read moreto the ATT store on Kapahulu. Daniel was there to help me. Granted it was kinda slow however Daniel spent the whole time with me in the activation process. Company was professional, courteous and very helpful.

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Spectrum is slow don't get it. Its not consistent with its connection! If you have multiple devices…read morethat has a planned with 1GB that will literally not be enough, at first its good couple months in its super bad. I had enough of this and will be switching to Hawaiian Tel.

Although we like T-Mobile and their phone product, this specific store was one of the worst…read morecustomer service experiences I've ever had with the company. BEWARE! If you come into the store to trade in a phone and told of a promotion it may not post correctly. Requested some type of confirmation and told it wasn't possible, even the store manager Neill wasn't able to provide any actual proof of the promotion we signed up for. Additionally he seemed annoyed to even be asked for anything aside from his verbal word. It goes without saying the offered promotion didn't post correctly to my account and I had to spend several hours on the phone with customer service fixing the stores mistake. BEWARE! During the sign up/trade in process the agents kept having "technical issues" with their iPads and he had to make multiple attempts to complete the transaction. Each time their iPads automatically select a box indicating you want insurance and marketing promotions. It's a scam... even when you verbally and physically deny both of these, the agents iPads automatically sign you up for both. It's very difficult to remove the non-mandatory insurance and marketing promotions afterwards and we felt very scammed by this nice bait and switch sign up process. Recommend doing all transactions online or with another Hawaii store.

(Visited 08/27/24 TU @ 11:00am): Odd to think that T-Mobile's been part of my life for over 20…read moreyears! I came across T-Mobile's Hawaii Kai location because I was on the island handling some family business, and it just so happened that the company's "T-Mobile Tuesday" weekly event was having an in-store promotion giveaway. I've enjoyed this marketing campaign for several years and have collected a menagerie of branded items that showed my love for the company whom I've been a devoted customer since the early 2000s when Catherine Zeta-Jones reeled me in as my first and only cellular provider and the then very cool Motorola StarTac flip-phone. Certainly, proximity was the main driving force behind this particular brick-and-mortar as it was mere minutes' drive away. Whenever I was in town, would this location fit all of my mobile needs to a tee!? PURCHASE Stadium Seat Cushion (FREE): The company's vivid magenta brand color wrapped this square 1/2"-thick tush padding with a football design. A nice item to show customer appreciation and drive foot traffic into the stores. However, after a few uses, I'd imagine the fluffiness would be nearly gone. Unfortunately, no actual purchase was made on my very first visit here, but at least now I knew there was one close by! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=O3kgOtcj1RUqviCfJQy1IA SERVICE I was greeted by a very friendly and jovial young man outside in front of the store with a proper table that had stacks of seat cushions. I showed him my app that had the coupon to redeem for one item, pressed the "redeemed" button, and I was quickly handed my prize! We chatted a bit while I assisted him to answer a cruise question from a fellow customer (I was very informed on this topic!). I also went inside the store to see what new items there were and searched for a replacement OtterBox for the broken one currently on my phone. Sadly, they didn't have the right model, but the two young male staffers recommended I check the vendor's website or even Amazon - mahalo! PARKING (FREE) Located within the Hawaii Kai Towne Center, there were plenty of stalls - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A rather small boxy space fully maximized with a central service counter and all of the various merchandise displayed neatly on pegs and shelves along the walls with some standing displays throughout. As you could imagine, hung on the walls were several advertisements and promotional posters. Plenty of natural lighting came in through the front doors and windows while electric ceiling lights filled in the rest. There were no TVs nor any background music. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I honestly didn't have many expectations with Hawaii Kai's T-Mobile location, but what I was able to do and the ease I was able to do it, I had no problem with future visits if necessary. It was a shame they didn't carry an older OtterBox model because I was ready to buy one, but I completely understood why. Although I didn't buy anything, I suspected the prices were consistent across the entire chain except for taxes, and the service was on-point from the three folks I dealt with. I found total value based on the prices, service, and experience noted above (TOTAL paid experience was around $0.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS

Zaniyah was an amazing T-Mobile representative! She helped me with my phone and made the entire…read moreprocess easy. She was incredibly patient, knowledgeable, and professional, taking the time to answer all of my questions. I truly appreciated her outstanding customer service and highly recommend her to anyone who needs assistance. Thank you, Zaniyah!

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

This will be a shout-out for a superstar named Rod!…read more It was time to turn the old phones in for the trade value. Owen is gone and we got a guy who was passive and seemed unconfident. Each of us needed a password to complete the factory reset (we should have done it at home where all the passwords live). Excruciating trying to execute this procedure in the hot lights of the store. We left unsuccessful. A couple days later we return and Rod (another former Verizon employee, rehired by this vendor) supported us. Confident, empathic, knowledgeable and patient. The iPhone was good to go but the Samsung needed more attention. The battery died before the reset was done but I was oblivious to that. Rod called me to let me know he would charge it try again. I had uninstalled and deleted everything plus went through some of the resetting steps, just not the full wipe. Thank you Rod!

Terrible Customer Service! Went there to inquire about my…read moreaccount. Young man (said his name is Santana) had a terrible attitude. After a few minutes of his rudeness...I smugly asked for my drivers license back and said "forget it, I'm going to another store." He says "good, get out of here. Don't come back. If you do I'll charge you with trespassing!" If this guy went through Verizon's training...OMG