Annoyed and irritated. The people there were very helpful; however my experience as a customer was beyond disappointing. Went in Monday August 5, 2019 around 7p to purchase a new phone and add a line on an existing account. Took them about 2 hours just to get it added. After taking 2 hours, they said everything was fine and active; however it would take until the next day for the SIM card to activate. Waited all day Tuesday August 6, 2019 waiting for the SIM card to activate... it never did. Went on Wednesday August 7, 2019 to get it checked... then again took another 2 hours for them to figure out the problem. Replacement phone for an already new phone. Three SIM card changes, phone calls to corporate/tech support to solve my problem, etc. The employee that helped me on Wednesday was very helpful and was able to get it activated; however, the service went down... AGAIN! So I called T-Mobile experts only to find out the SIM card Given was ALREADY ATTACHED to another number. So here I am, Thursday August 8, 2019, for the third time to get yet ANOTHER sim replacement. So all together. It took them a grand Total of 5-6 hours just to get my phone working. It's beyond disappointing and highly discouraging as a customer to face these problems for something so damn simple. And yet this location had made me go out of my way to get a simple problem that they should've double checked... fixed. read more

Love the senior $65.00 a month for two lines. T mobile Tuesdays awesome. Costco kiosk is fast and easy.

Ask for Daniel, this guy knows his stuff. I came in wanting to port my 3 numbers with the new iPhone 12s. He was patience and informative with all the promotions that is going on with T-mobile. He even provided me a handwritten note step by step on how to get my $100 rebate when you switch. After all that Daniel gave me some empty boxes and bubble wrap to send back my old phones for my bill credit. Thanks again Daniel! read more

So I went to this T-Mobile in Market City and I was assisted by Daniel. Also I have been recently having a lot of trouble with my plan but Daniel helped me out with all my problems and got everything sorted out in a timely manner. Thanks Daniel read more

T - MONEY I don't come into T-Mobile stores often... maybe every two years or so. When I do, my plan always comes out better and more affordable. Thank you competitive Mobile Carrier market. I walked in one afternoon and checked in with one of the associates. In about 3 minutes, a super cool guy helped me set up a new phone and find a better plan in about 10 -15 minutes. Easy Peasy! Nice and Breezy! AND... I can hear you now! read more

I had excellent service from the staff to set up my switch from Mint Mobile to T-Mobile. I found Mint Mobile quite good but they could not hook up my iWatch to their cellular system. It took a good 90 minutes to do the switch over but it was done as efficiently and competently as possible, which included setting up 3 lines, 2 to work on my iPhone12 and one on my watch. I didn't giver a 5 star because, while T-Mobile allows hotspots its at a * very restricted speed*, they advertise G3 speed (3-5mbs) but I get a fraction of that. If you want to have higher speeds you have to paid extra. 8-( read more

I only come to this location bc they give the best service. Thank you Alexis (hopefully it's ok to write name here ) for great service. I felt so comfortable and my heart is warm by your kind customer service. Love the all of the workers here. THANK YOU SO MUCH !! read more

I had the best customer service. I broke my case today, went in around 6 pm to fully replace my phone. I was immediately serviced by Emily. She was so helpful, not intimidating to talk to, so easy to talk to. She gave me all my options on how to easily start payments to buy more storage, sold me a new iPhone 11XRS, recommended me a couple of phones. Told me exactly how to get the best out of my situation. So kind. Her energy was very calm, honest, i highly recommend asking for her before going. I was there for 2 hours, got 2 new phones (my wife got one too lol), both got screen protectors. We got covers, even asked us if we needed AirPods, i Plan on coming back with snacks for Emily + to get some AirPods, Maybe speakers. So cool. read more

Always get excellent service when I go to T-Mobile in market city. I'm always greeted with a smile and I never have to wait long to be assisted by the customer representatives. I was assist today by Chelsy P. and she was very helpful. she was able to answer all of my questions and I was very satisfied with the answers that she gave me. When I explain to her the issues I was having with the on line and the representative over the phone she immediately asked me to call them and she went through the steps with them and was able to resolve the issue. I was only in the store for 15 minutes which was nice because I was in a hurry to run other errands. T-Mobile also have excellent plans for one person or for family plans. They also carry Veris assessor Reese for your phone so it's a one-stop please put all your needs read more

T-Mobile - Paying my bill - Mobile Phones Near Me - Honolulu, Hawaii

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Does not respond to customer concerns. Sells personal information. Call them to out an end to it, which is your right, they will put you on hold for hours. Better just to cancel. That's what we did. We were happy with a sprint. But T-Mobil treats you worse than a pre paid phone card. read more

Jacinda, was super helpful and very professional.i come here to pay my bill every month and everyone in this store is super helpful

The following is a customer service review of T-Mobile located Market City Shopping Center. I own a Sony Xperia Z1s, which was marketed by T-Mobile and Sony as "The world's best camera in a waterproof smartphone*..." Those very features are what sold me! I'm addicted to social media and need a strong camera with a phone that has fast processing capabilities. The fact that it's waterproof was bonus! Unfortunately, the waterproofing was what proved to be an epic fail. On Thanksgiving I wanted to take a picture of my niece swimming. So, after making sure the ports were secure, I dunked my phone halfway in wanting to catch a semi submerged horizon style picture, instead my phone blacked out and never started up again. In order to dry out my phone, I placed it in a bag of dried rice with all the ports opened. After 24hrs the phone screen still wouldn't power on; however, I took comfort in believing that either T-Mobile or Sony would stand by their marketing word and make things right. Thus, began a sad endeavor. On November 28th 2014, I visited the Market City T-Mobile location. I was greeted by "Training", who was very upbeat and pleasant. I felt a little bad for "training" not getting an actual name tag in addition to her training identifier. In any case, she was nice. She asked what I was there for and I explained that my phone was broken and I needed to see someone about getting it fixed or replaced. Moments later Masa came out and took my phone. He shoved some kind of instrument into it then said, "It's water damaged. I can process an insurance claim for $175." I was flabbergasted. I pointed out the several marketing promises, explained that in addition Sony had just texted me last month inviting me to try their new apps, ones designed exclusively for underwater use. He told me it was the only thing he could do for me. "...but, that's more than half the price of the phone! The damn thing is supposed to be WATERPROOF!" I again explained. Masa offered no further help, so I asked for a manager. Daniel came out from the back office several minutes later. Immediately, without inspecting the phone, he reiterated what Masa said. At this point, my frustration grew to anger; he hadn't even looked at the product before making a call! Also, no one had even bothered to ask my name. Daniel continued to spiel. I stopped him and asked him to explain how it was reasonably possible for a company to charge a customer for doing no wrong and for using a product in the way that it was marketed when sold. He basically told me that it had limits and I had obviously pushed it because certain indicators were missing and that he could see sand in the ports. It was completely unprofessional of him to make that accusation. The indicator he was looking for was on the other side of the phone, which Masa pointed out. He would have known this had he actually inspected the device. I also pointed out it was not sand he was seeing but rice particulate, from trying to dry out/save my phone. I explained that I refused to believe there was nothing further he could do for me. He told me the only other thing he could do is send it in directly to Sony under a warranty claim but I would only be delaying the charge because Sony would say that it was water damaged; then Sony would send a bill through T-Mobile that I'd end up having to pay anyway. Again, I asked, "Why should I get charged for using a waterproof phone in the water?" In a last attempt with Daniel, I explained that I've worked, trained and managed in retail. I told him I suspected he surely had to be empowered to do SOMETHING to lessen the blow: a credit, a "damage out", SOMETHING! He was cocky smug and said, "Well not with this company." I realized he wouldn't budge so I asked him who his boss was. He snapped, "I AM MY BOSS. This is it." To which I replied "Bullshit. Everyone has a boss. Who's your regional manager? I want to talk to them!" He shut up for the briefest of seconds and then said "He's only going to tell you the same thing." I demanded to know how to get ahold of him but he refused to tell me how or give me his number. After arguing he finally agreed to TEXT him. After several minutes, when there was no reply to his text, Daniel told me he would have his manager CALL ME. "HOW?!?!?! ON WHAT PHONE ?!?!?!", I snapped. A dumbfounded look on his face, Daniel said that he would talk to his manager and have him email me. I have yet to receive any contact. This was hands down THE WORST customer service experience I have ever had. The most pleasant thing was the greeting by "training" and I can't even credit her by name. The interaction with both Masa and Daniel was nothing more than regurgitated spiel. I understand that perhaps, they were simply doing their job; however, when it comes to customer service there are two sorts. "Those who do their job, justly" and those who "Just (bare minimum) do their job". read more

This store is like the T-Mobile gone rogue of bad services and long wait times. I've been to the T-Mobile stores in downtown and the one in Kahala and left with white hair and thin heels from standing and waiting for a long time. This store is different and I am really impressed with the service. I came here on New Year's Day 12/31/13 with sad eyes and a heavy heart. The screen of my IPhone 4 had cracked from the events of the night before and it blocked out about 34.98% from view. I was surprised that this T-Mobile was even open. I was greeted and immediately assisted. Since I had no choice but to purchase a new phone, I decided on the IPhone 5S. The sales associate who assisted me was very informative, patient, and knowledgeable. They only had the 16gb in stock, and I wanted the 32gb, but needed a phone at the moment. The associate let me know that I could purchase the 16gb, put in the order or the 32gb and wait for it to arrive, return the 16gb within 2 weeks, and have the 32gb phone. I decided to do what she recommended. Fortunately, the 32gb, which was back-ordered at the time, arrived within 10 days. I visited the store to return the 16gb and to take the 32gb home. Although the sales associate who helped me previously was not working that day, the staff still knew how to handle the situation. I even bought 3 accessories (buy 2 get 1 free) for my new technological baby. While my wallet cried and burst into flames, I left happy with my phone in hand. Thank you T-Mobile for the great customer service! read more

Purpose: Get a replacement phone or learn how to obtain one. Lapse of Time: 2 hours Outcome: Nothing. Status of Customer: Extremely frustrated Do you know how difficult and inconvenient it is to survive without a phone for two days??? (Drama queen status attained). I couldn't act cool when I was alone, post pictures on Instagram, and most importantly, check-in on Yelp!!!!!! I was in desperate need of help and I thought T-Mobile would be my savior. All hopes were crushed slowly and painfully. I appreciate that the manager of the store was kind and attentive to our needs. Immediately when my sister and I walked into the store, she greeted us and asked how she could help. We informed the manager about my defective phone and she told us that she needed to check my T-mobile account before she could do anything. This would only take fifteen minutes. I was totally fine with that, but not after 45 minutes. I started getting antsy because it was a simple task - check my account and find out if I was an authorized user. No big deal. But later the manager comes back to us and said their system shut down. We asked for how long, and she responded that it might take 10 minutes to a few hours. A FEW HOURS?? Are you kidding me?? Should I bust out a pillow and take a nap in the middle of the store? And what's worse is that she said the system goes down numerous times. Wow... Since we already waited for an hour, we decided to eat at Gina's, which is only two doors down. That place is bomb. Their delicious food remedied our anger for a good half hour. Much appreciated. Then we returned back to T-Mobile just to find out that I was not an authorized user under my Dad's account and thus, they couldn't help me further. AWESOME!! Thank you so much for wasting my time!! Bottom line: Look T-Mobile, you guys are nice...but to have your system shut down numerous times and have your customers wait is not acceptable. Please fix this problem immediately! Maybe I was partially negligent for not checking earlier if I was an authorized user, but to waste my time to execute a simple task is not cool. I am, however, grateful that you guys were apologetic and kind. read more

T-Mobile Market City (Kapahulu) Pros: Knowledgeable employee(s), Clean, spacious layout, Smiling faces! Cons: Very crowded parking lot, bad location I visited T-Mobile in Market City on Friday, August 29. I made sure to choose a weekday since after yelping every T-Mobile store I noticed that most complaints happen on busy weekends or holidays. Thanks, Yelp! Anyways, I walked in around 11am and the store was empty. I was greeted by Justine and from there the rest of my transaction was an ease. Whew! She smiled, asked me what I needed, explained to me in details all of my options, etc., etc. I was out the door in about 1.5 hours. She was very professional, informative, not pushy, funny, and she knew her job well. Everyone in there was also dressed and looked professional. 1.5 hours seems long but it wasn't considering that I bought FOUR Galaxy S5s, with 2 phone numbers being transferred from Verizon, photos moved over to our new phones, traded in 2 phones for credit, and all new phones were cleaned, screen protected, and cased. All lines were double checked to be in working order. All of my questions and concerns were answered especially regarding the Jump plan and the insurance part of it. Of course, I made sure to make her job easier by going in with all my homework done with other carriers as to what data plan I wanted as well as what price per month I needed. I also knew what phone I wanted by researching online. Overall easy and stress free transaction. I would have given them a 5 star rating but after being helped by Justine and 3 other employees, no one mentioned or explained that when you switch from an iPhone to a Samsung you will have text messaging problems. Tip: Very important! If you are switching from an iPhone to a Samsung you NEED to turn off your imessage capability on your iPhone about 3 days before you switch. If not and you already switched phones then you need call apple support and have them remove your phone number from Apple's imessage system. Then from there all of your iPhone contacts need to delete your old conversation and reply from or start a NEW conversation. Wow! Huge problem! You can imagine the stress and all of the text messages that my wife and I missed. But now you know and all thanks to Yelp! read more

I went to TMobile at Market City, corner of Kapiolani/Waialae on Tues, April 5, 2022, where Foodland is located and cannot tell you how impressed I was with rep. ELIXIS--her name is like 'Alexis' but that's how she said she spells it. I had just come from a god-awful experience at the TM Beretania store, where I had been waiting for about an hour, and that Beretania store had *not* been crowded. I just happened to visit the Market City store which was very quiet and maybe just 2 customers when I walked in, which was mid-afternoon. Elixis greeted me at the door and immediately addressed my problem, which was signing into my email account. ELIXIS was friendly, fun, efficient, outstanding, awesome, knowledgeable--I just can't say enough about her and that wonderful store!! KUDOS to whoever the Manager is there--you run a GREAT store!! read more

My first time here last night. I was scared, like a kids first day at school. Didn't know what to expect, if I would make friends, or if I'd get rocks thrown at me. I had a few problems I wanted to resolve, and I knew I could easily get an irritated sigh, pushy (and pricey) suggestions to upgrade, or even worse, an employee that just doesn't care. The place is bright, clean, and very intimidating. Immediately when I strolled in I was greeted and asked if I needed help from an employee. Phew. The first gesture seemed friendly! Then I stated the first thing I wanted to do. It was to deviate from my family plan to get my own. The sales associate (I think he was the store manager) was very patient and helpful in trying to meet my needs. We went over together what the best options would be, and we settled on something that was overall beneficial for me. What I loved about his customer service was he did not try to sell me on anything! No pushy comments to get this unlimited and that super contract. He was nice in laying out details of plans, and even saved me $5 bucks woo! I'm a poor college student so every bit helps ya know. If I didn't walk away with the best deal on planning, then he made it feel like I did. Next, he handed me to another associate to get a new phone with my upgrade. Now we all know even with upgraded contracts phones can be expensive as heck! The girl who I was talking to took some information about me like what I use my phone for, what area I live in for data coverage, etc. She then led me to what she thought best fit me and my money restrictions which was the Galaxy Blaze. Once again, she listened to the fact that I didn't want to spend $300 on a phone, and stuck to this one suggestion. I loved her for understanding, and telling me the truth about the phone's specks and details! I ended up getting it with a mail in rebate, costing me $120 for the new phone. At the end, she processed everything for me and she even sold me on insurance for my phone. Seems expensive for $8 a month, but heck it covers a bunch. Everything went way smoother than I thought it would. No rocks were thrown, and no feelings were hurt. I did get a minor injury from the swipe of my credit card, but hey it's the price I pay to keep up with the times ( and replace a crappy phone that never worked). Thanks for the team for being so friendly, helpful, and awesome. Coming from someone who doesn't know much about cell related topics, I can easily be duped and lied to about stuff, but I appreciated the honest feedback! I'm looking forward to the next meeting, and I'm definitely making this my home T-Mobile store! read more

My mom went into TMobile to look to upgrade her phone. She had a very helpful associate to help her. He spent time with her looking into the best device. He even helped her update the new phone since she's not the most knowledgeable when it comes to transferring all her datas from one device to the next. He told my mom if she ever had any questions fill free to come back and they can help her. She is a grandfathered over 20 years with T-Mobile. She had a very pleasant visit and really enjoyed her visit. During the weekend she said she wasn't able to receive some emails and she wanted to go back to T-Mobile to help her. She went back during the week and asked them to fix it and the associate told her, he does not know how? The associate went to ask his manager and the manager didn't take time with the device just gave steps to the associate to do on his own. When the device didn't work he asked his other associates. The associate came back and told my mom, to contact the email server because it's not T-Mobile side and no one can help her fix it. How can you be friendly when someone wants to buy a phone and buy a device but when asking for help... they have no customer service since they already made money. This is the worse T-Mobile store experience. Why not have employees trained correctly? Since you are in a customer service industry. read more

I'll start of by saying I love TMobile. I've been with them for a long time and have been overall very pleased with my plan and service. So I rarely feel a need to review their site, but this location went above and beyond to save my vacation. Day three of a week long Hawaiian vacation my phone stops taking a charge. I head on here and am offered to have it replaced under warranty however I won't get the new phone until I'm already home. The loaner phone is not comparable to my broken phone and wouldn't allow me to take photos among other things. This was a no go for me. So Nina the store manager worked out an arrangement to get me in a comparable device until I got home without costing me extra money. I could not nelsons how far Nina went to finding me a workable solution and sorting my nerves as a proceeded to break down embarrassingly over the loss of my Nexus 5. The service at this location is phenomenal as is their wonderful store manager Nina. I didn't even have to wait more then a few minutes to be attended. Thanks Nina and TMobile for keeping my vacation awesome. read more

I received extremely great service from Payton, who helped me get my iPhone 13. He was pleasant and professional and informed me of promotions that we qualified for. But, what was really IMPRESSIVE, was that he was working short-handed that morning and it was very busy! But he handled everything like a Pro, Juggling our purchase and set-up, as well as quickly and efficiently attending to the other waiting customers! His handling of that stressful situation was exemplary! We'll be returning to take advantage of the promo offer and add another family member to our plan! Kudos to Payton who left a wonderful impression of your company, T-Mobile!! read more

There are so many T-Mobile locations in Honolulu, but I have the best experience at this Market City location. DANIEL helped us. We asked so many questions, but he answered perfectly, and he was very kind. I recommend to ask for Daniel at this location! read more

What is one of the first things to be successful for most businesses? One is product, I would have to say customer service would be second. I am in the market for a new phone so I had some time to kill and went to look at the different phones. From the moment I walked through the door, no one say hi, how are you doing, can I help you with anything? I was like ah ok whatever until I had some questions regarding some of the phones I was looking at. I looked around and saw a couple employees helping other customers. I also saw a bunch of them hanging around talking to one another. I guess talking story is more important than helping a customer. One of the girls chatting saw me looking around and as I started to walk towards them to ask for some assistance, that one girl turned around and walked towards the back. At that moment, I told myself that this was unprofessional and not a good way to run a business. I feel sorry for any company to have workers like this. I guess I will be looking at changing phone carriers or going to a store where they want to help their customers. read more

Cellphones have become a true necessity in today's world. We use them to call, text our friends; take pics to preserve memories, and show off to said friends; and to tell us where to go when traveling somewhere unfamiliar. That being said, stopping into the physical store always feels like such a chore, and time out of our day. My visit to the Market City location was hands down, the BEST in-store mobile experience of my life! My mom and I stopped in with some billing questions after recent a trip overseas. Mom, being a Japanese native, uses phone apps as well as data/minutes from our T-Mobile plan to keep in touch with friends and family there. We were super bummed to learn that the huge increase this month was mainly due to call/text apps, like LINE, that don't use WiFi but instead reflect as minutes used. In our case, costly calls to Japan. As a bilingual child, these explanations can take twice as long, as I act as translator to Mom. Austin I. was soooo patient with us. He took the time to explain how these talk/text apps work, and how we could avoid huge charges in the future by utilizing airplane mode when traveling. He made suggestions on where we could upgrade to a better service with T-Mobile. I was most impressed by his Japanese speaking ability- it truly made the experience much more pleasant, and Mom was able to ask her questions directly to the pro. read more

DO NOT WORK WITH REP KAPUA. YOU WILL BE SORRY. You might want to consider going to another T-Mobile store or carrier all together when you have to deal with RUDE sales reps like Kapua. She was about to get herself cursed all the way out today. I had to hold my tongue so I didn't cause a scene but the nerve of this girl is beyond me. It's odd that she wears a name tag that says "expert" when she is anything but. I'll explain. I came in today to pick up a MiFi unit (btw, my "expert" JC was awesome), and while I was being assisted 2 ladies were in there being helped by Kapua. They were looking at getting the iPhone 12 Pro when Kapua runs back over and asks them "why are you looking at the pro (as opposed to the 12)? They the same phone. Only difference is the color." Ummmm, WRONG! Being an Apple fan I wanted to correct that misinformation and turned around and advised the ladies that the iPhone Pro is DEFINITELY a better phone. Obviously, there is a reason why there is a price difference on the base models and an "expert" should know that. The thing that pissed me off is that she had the audacity to roll her eyes and put her hand up at me (to shoosh me) and say "ANYWAYS" and then mumbles something under her breath as she continued to give misinformation about the 2 phones stating "that the only difference is the color and one extra lens." She proceeds to ask "Well do you take a lot of pictures?" Ummmm, well if she was doing her job as a salesperson she would have already known that because she is supposed to be asking probing questions to determine the NEEDS of a customer and then recommending devices that fit those needs. Which she clearly didn't do. Poor salesmanship to say the least. My problem with this is that I was trying to help the customer get the right phone. The iPhone has been out for months now so how is it that the "expert" doesn't understand that the color of the phone is not the only difference? The material that the phone is made out of is different. The pro is aluminum the 12 is not. Yes, the pro has 3 lenses as opposed to 2 (she got that right) but it's a WIDE angle lens that also COMES WITH LIDAR SENSING technology. That's a HUGE difference if you're actually using your phone to take photos. Also, the 12 has 4mb RAM compared to 6 on the Pro meaning that the pro will indeed run faster and process multiple applications BETTER. Her job as a salesperson in telecommunication is to provide accurate information which she clearly does not do. Hence the reason I spoke up. But she is also in customer service and her little rude, snotty attitude is extremely unprofessional, not to mention absolutely uncalled for in ANY business situation. She's lucky I was the bigger person today cause normally I would flipped that little attitude right back and caused a scene in the store just to make a point. Especially when the girl couldn't be more wrong. Obviously, she has no clue about cell phones or how to do her job as a customer service rep and that's sad considering that she is the retail face of T-Mobile. It's a bad face to have tbh. And if she acted this way to me then obviously she will act this way with anyone. She's lucky her boss wasn't there cause if I the boss cause she would not have a job with that stinky little attitude. I already called to report the incident to customer care but I'm here to warn everyone that you do NOT want to work with this Kapua girl. You will be sorely disappointed. Not only because she is extremely rude and unprofessional but she will likely lie to/misinform you about the device specifications as she did to the customers today. You deserve better than that which is why I'm letting y'all know that you should stay away from this non "expert" Kapua. If she is the rep assigned to help you you should ask to work with ANYone else besides her. You can thank me later for not having to deal with this girl and her little attitude and complete lack of knowledge. read more

Love T-Mobile, hate this location. Actually, I've had probably 3-4 great experiences here, especially with John, if you have to go to this store definitely see him. Try to not see anybody else though, because it will go badly. My problem is with the management in particular. I feel sorry for the people that have to work here. Probably some of the worst customer service I've ever had, so bad that I got a call from T-Mobile apologizing for how bad the store treats their customers. Good luck! read more

Excellent customer service! I went in on Sunday to browse around and liked how the workers were friendly, full of energy, and extremely helpful. They were able to help me answer the questions I had. I would recommend this place to anyone looking for a new phone carrier! read more

Got there right a 10am when they opened and had a line. Only one person ahead of me so only about a 5 minute wait. I've been having problems sending texts for the past few days. They changed my sim card for free. It improved a little. The building where I live I can't get signal to make calls or send texts. The manager said they were working on the cell towers in the area for the past few days. I hope my signal gets better or I might have to change to another carrier. I went back later in the evening to change sim card for my wife's cell but this time they didn't have the sim card opener so they just gave me a new sim card. read more

Good experience! 1st time visiting to shop for a phone at this location. My mobile device broke down on me on my vacay so I had to visit the Kapiolani branch store. I was welcomed by a sweet young lady by the name of Theresa, She was helpful and friendly. Given me my choices and took care of me. I didn't waste any time. I was happy with getting a new phone without spending an arm and a leg. I was also elligable for free upgrades too. read more

HORRIBLE SERVICE! So many employees, yet half of them are standing around and talking with each other instead of helping the customers. My boyfriend and I came here to upgrade our phones. We walked in and browsed around a little. Not until 5 minutes later were we asked if we needed any help. They took our names down because there was a number of others waiting as well. They ended up helping other customers that came in after us! We waited for almost an hour hoping that we would get some service soon, but that never happened so we left. ***ONLY GIVING THIS LOCATION A STAR JUST BECAUSE YELP MADE ME*** read more

Horrible services! I was once a loyal tmobile user for 8yrs when a friend and I decided to get a shared plan with a different carrier. A few years later we went our seperate ways. I decided to.come back to tmobile because of my previous great experiences, only to find the complete opposite care. First off not even 3 months after purchasing in full my galaxy s3 did I have enough with it being faulty! I brought it back to tmobile to file a complaint and was advised that I would have to pay $175(with insurance) to have them send me a refurbished phone! What!?!?!? Me pay?!?!?! And for a refurbished phone?!?!?! Why should i be paying $175 to replace a p.o.s. faulty phone tmobile sold to me?! I made a request to put my money spent on the S3 towards a different phone, note 2, and to pay the difference, and was denied! The only response I kept receiving from the representatives was sorry we cant do that... sorry theres nothing we can do! I then wanted to cancel my contract (since they did away with contracts afyer my first month) and was told the $200 penalty would come into affect! So to keep from going broke, figuratively speaking, I paid for my refurbished phone, and then sold it! Of course I couldnt sell it at purchase price because no one would buy it! So I took a $300 loss overall! I also called customer loyalty who stated they would give me a $10 discount off my bill per month! .... and nothing! This part has nothing to do with the store, but everything else does! The negatives usually stick out more than the positive unfortunately! In this case, the negatives were back-2-back! The only.positive thing I can say, is im happy with my note2! But dont expect anything else from this location! read more

I've come to this location before and had poor service, but things turned around the other day! After months of putting off investing in a new phone, I finally decided to take the plunge - except there really wasn't anything crazy I had to do! The process was almost too simple. I already had my eye on the HTC One M8 and finally got to check it out in person. Everything I thought and more! I waited about 10 minutes before sales representative Justine came over to help me. Now let me tell you, this girl is great! It didn't hurt that she loved the HTC One M8 as well, so I learned really quickly about the awesome features. I was already sold on the phone due to my own research, and Justine helped guide the purchase down its course. She put on my screen protector for me with extra care and explained the payment plan clearly. Normally I dread going into T-Mobile but thanks to Justine's great service and warm personality, I'm happy to be a T-Mobile customer! read more

Staff here is Super helpful. If they don't know the answer they help you find it. Other TMobile stores in the area give you a 800 number to call. These guys call the 800 with you there and help you. I'll keep coming back and buy my accessories here. read more

Thank you both Lilly & Mngr. Bryant for excellent customer service! Yes! They're that good!! An extended appreciation to Bryant, your a awesome Manager, your service & professionalism can't be beat! This location has a team of excellence! read more

Recently I was enjoying the sunset at the beach and my handbag holding my iPhone, wallet and set of keys was stolen from my beach bag. That same night, 15 minutes before closing, I rushed in panic to this T-Mobile store to have my stolen device erased. I want to emphasize how efficient, kind and considerate this staff was in helping me protect my privacy and narrow down the best options for a new replacement iPhone. BIG thanks to Larissa and Elexis, the amazing ladies who helped me with those priorities! My items being stolen in the middle of this crazy pandemic caused extreme stress and emotional turmoil, but I experienced nothing but relief, gratitude and complete customer satisfaction while at this T-Mobile :) read more

JP provided excellent service. He was very fast and had us connected again in no time at all. Thanks JP!

When there to collect on my free emailed 200 mb's of data a month, for life wow! But there SIM card didn't work in my iPad 3. TM said the pad was locked. So went Apple store, they put in a TM card too, which worked. With no unlocking. Remember Apple gave my the SIM card. When to TM again and got Setup for my 20 mb of free data. And got charged for the SIM card $10. TM said fee for setup. Then we looked into getting an new iPhone 5 for the good wife. I got a $240 down payment quote if I wanted to walk out with a new iphone. But 1 foot away was the 0 down on a new phone Ad which I pointed out twice. No is $240 down. So we walk out without the phone. They shouldn't advertise 0 down if it not true. And I have gods history with them. Should I switch? My iPhone I paid for it outright. Maybe we would have the good wife's one too. But if I have that bad credit with TM and been with them for 10+ years. Maybe I should move on. read more

Went in today to purchase a new phone and was serviced by Daniel. Lucky me! He was very knowledgeable, offered assistance with things I didn't even know he could help me with, and most of all, Daniel was very polite and patient. He explained additional products and services T-Mobile provided. Thank you, Daniel, for a very pleasant transaction. read more

We got my wife a cheap phone so she wouldn't have to worry about losing it, breaking it, or a girl she works with stealing it. It has had a few issues, and we've had to venture to this store a few times to get the time right or to fix text messages, once the phone stopped charging. I'm not reviewing a phone however, I'm reviewing this T-Mobile location, and the people there have always been great. We've always been helped in a timely fashion and always had our options explained to us. Whether they've needed to replace the sim card, call their tech department, or just reset the phone, it's always been done professionally. Also, when they look busy, we get food next door and they always hold our place in line. I've dealt with a few associates and a manager and I've always left satisfied. read more

T-Mobile - Don't get this phone, Alcatel. - Mobile Phones Near Me - Honolulu, Hawaii

This rating is for the exceptional service that I received from Daniel today. I was supposed to ship my old phone but wanted to see first if I could drop off in stores. The correct procedure is I have to ship it through USPS. Instead of turning me down, Daniel helped me print out the label and pack the box nicely to make sure the device arrives with no damage. Big mahalo!! read more

My phone crapped out on me during my vacation and needed to get a replacement ASAP. I was near this store and walked in letting them know what I needed and wanted. Teresa was my sales rep and Daniel stepped in to help with some management over-ride stuff. Teresa was great explaining all of my options. I'm not sure why people make a distinction between a corporate store or a licensed store. My experience is that the licensed stores have to provide a better experience since they are not supported by the big funds of the company. Bad sales people are around in every industry and every company. They typically don't last no matter where they are. In this case Teresa provided an excellent experience! I highly recommend her and Daniel! Also, if you are at this location please ask for Daniel and thank him for his military service. He was deployed over to the Middle East preserving our freedom! read more