My husband and I visited Sweet Chive this weekend with our hungry children. The decor is simple, bright, and clean. But it was strangely quiet inside. It should have been obvious that something was wrong. At one table, a family of 8 sat staring at the walls. They had been at the restaurant for so long that talk among family members was no longer joyful. Everyone, it appeared, wanted to know where their food was.
At another table, dirty dishes sat on the table while the customers waited for their next dish to come out. I briefly wondered why nobody had cleared the old plates from the table.
The restaurant wasn't particularly busy. We were only the third or fourth customers in the restaurant. Yet, the entire staff seemed stressed. The few staff they had darted in and out of the kitchen, often carrying nothing. Twice, we heard loud dishes or bowls get dropped in the kitchen. Nobody was smiling. Over thirty minutes in, we were ready to leave when our pan-fried dumplings came out.
Finally.
The waitress apologized for the wait, but then left the table. She didn't notice that we didn't have any plates and bowls. We didn't realize that we were supposed to get our own servingware because the counter had not been restocked with plates and bowls. And all through that 30 minute wait, nobody restocked the servingware counter, nobody made sure we knew where the servingware was, nobody came to check on us, nobody apologized to us for the wait. We were all left to stare at other customers, all of whom seemed equally frustrated, while staff walked in and out of the kitchen often carrying nothing.
The restaurant also didn't have any chili sauce on the table or elsewhere, a customary condiment for dumplings. We had to ask the kitchen to provide some.
We did not expect to have to wait over half an hour to get our pan-fried dumplings; another 15 minutes for our boiled dumplings, and another 20-30 minutes for the rest of our food. What should have been a 30-45 minute lunch with the kids lasted over an hour and a half. Our children were crawling all over us with nothing to do and complaining about their hunger. When my son liked the dumplings enough that he wanted a second order, my husband and I looked at each other with fear -- another order of dumplings would mean another 30 minute wait.
Finally, when I spoke up and relayed to the owner's daughter that I was disappointed with the wait time, she was nice, but defensive. "We've only been opened for three weeks and are still working out the kinks. I'm sorry about the wait, but this is a home-style restaurant. We tell our customers to expect at least a 30 minute wait for food to come out."I told her that nobody told us that, which was true. I also told her that I had offered the feedback to help the restaurant. I truly do want to see more restaurants like this succeed. But they can't if management doesn't seem to think that anything is wrong.
Moreover, homestyle cooking does not literally mean that every meal has to be prepped from scratch. At Lin Asian, they have an assembly line of staff wrapping dumplings. If you're a dumpling restaurant, those babies should be wrapped and ready to get boiled or pan-fried. Noodles can be prepared a bit ahead of time and added to the soups. Sweet Chive, apparently, cooks every order from scratch. But this fresh prep didn't seem to yield any advantages for taste or texture. It did make for a very long wait time.
The pan fried dumplings were crisp and well done. The boiled dumplings were standard fare. You can get equally decent dumplings almost anywhere else. The lions head meatball soup was nice. The beef noodle soup was relatively bland with over cooked noodles. And the chives were fine but obviously prepared and chopped up to be ready to go into dumplings.
There's no joy in seeing a restaurant that is so obviously built with love fail. But for now, I do not recommend visiting until the kitchen and front of the house issues are worked out. read more