This is the only place I will buy sunglasses, and I would consider sunglasses to be nearly a hobby…read morefor me. They went completely out of their way to honor a damage policy on sunglasses that I didn't even know I qualified for. This lady runs the shop, and before I was even a customer here I told her I had damaged sunglasses, and she said if I brought them in she would see if she could fix them- that was before any "we have new sunglasses right here" kind of vibe. They will match prices on Amazon. They are there for you. It's one of the few places where buying in person beats buying online. Thanks, people at SH.

If you order from here expect at least a week delay... or more. Gift that was late and I was…read morepromised I 3-5 days shipping. Came two weeks later

This is an update. I just picked up my Cartier sunglasses and I am pleased…read more For starters.. it took a good amount of weeks to get them. However, that is understandable because there is only 1 Cartier lab in the U.S. (Told to me by Orion Optical). So it was to be expected. I was super hype, so I called each week after paying to see when they would come in. When I called, they tasted me as if I were family. They knew exactly who I was, they spoke warm and welcoming. They always gave me any information that they had at that time. Now onto the sunglasses. This is my 1st pair, but not my last pair of Cartiers. They are literally featherlight and look so good on my face and against my skin. The gradient color pops, the signature C..pops and I look good as hellbin them! I am very happy with this purchase and happy to have found Orion Optical

Great experience at Orion Optical. Came in for a prescription check and ended up getting custom…read moreCartier frames with diamond-cut lenses and transition lenses that turn into sunglasses in the sun (you can pick the color too). Lyn helped me out and was super knowledgeable and easy to work with. I brought in a bunch of ideas and pics, and she really helped bring everything together. She gave honest suggestions on what would look better for my face instead of just going along with everything, which I appreciated. From frame size to lens sizing bring out a ruler to measure me up. She definitely felt like the specialist when it came to this type of custom work. Shoutout to the rest of the staff too--everyone was friendly and helpful throughout the process. She also helped me pick the perfect lens color to match the panther eyes on the frames, which came out What stood out was the attention to detail--especially with the diamond cuts. She pointed out small details I wouldn't have even noticed, which made a big difference in the final result. It did take about 1.5 months, but that's expected with custom lenses and special ordering. Definitely worth the wait. They do get busy, so I'd recommend making an appointment. I walked in and got lucky Lyn was available, but better to book ahead. Overall, really happy with how everything turned out.

The worst customer service. Went in to return an unworn pair of sunglasses purchased at another…read moreSunglasss Hut. The women that helped us "claimed" the glasses were scratched. When I asked to see the scratches, I used her cloth and softly wiped them clean and saw no scratches and neither did her other associate. The women insisted there was a scratch and there was nothing. She was rude, unprofessional and mean. I am sure she gets some monetary deduction and just wouldn't help. My last visit to that store!!!

Amanda was great and relaying all valuable information as to the glasses very important…read moreGreat customer service Couldn't have asked for a better representative

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up…read moreand broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone.

Very knowledgeable about his craft. He has a very good selection of frames. Highly recommend…read more Can't say enough...not your average frames.

Please read all the one star reviews…read more The owners have wasted ALL of our time more than once. Its a 45-60 min ordeal for me to drive there. It seems it happens to others too. GO SOMEWHERE ELSE OR YOU'LL BE SORRY. I TOLD YA SO.

I've been to this location a few times before and have had great experiences, but today was an…read moreexceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :)

Came here over this past weekend to get some help repairing my glasses that got bent after I…read moreaccidentally sat on them. One of the representatives, Wendy, was incredibly helpful, as she took it upon herself to bring them to the back and reshape them back to normal. She was very attentive, going back and forth a few times to do adjustments to make sure it fit to my liking. She also offered to replace the nose pads and do a deep cleaning of the lens and frame since there was a bit of oxidization and wear/tear. She helped save my glasses and they definitely feel like new now - I cannot express how thankful I am for such good customer service and is a reason why I appreciate QUAY as a brand ever since I got my glasses from them a few years back.

Watch Gallery in Sun Valley Mall is the place to go for a battery replacement and watch band…read morereplacement. I been coming to Watch Gallery ever since they had their business in Hilltop Mall in Richmond. When they relocated at Sun Valley Mall in Pleasant Hill I been going to them for watch battery replacement and watch band replacement. Mike has been helping me up with my watches since 1998. From dark hair to grey hair he has given me great customer service. If you need to get a new battery or a watch band replace Watch Galley is the place to get them done at.

I brought in a small gold table clock for repair. It was a gift from my husband who had it…read moreengraved for our 21st anniversary. Mike said it was out of style but he was willing to search for the parts to repair it. I was amazed at the reasonable price he quoted. I didn't hear from him for weeks. It had taken him that long to track down the parts. He made no complaints, nor did he charge me anything more for the extended effort and time it took to find the out-of-stock parts. Thank you, Mike, for such admirable service and care for something that meant so much to me. I'll be back. You are my go-to watch and clock store!

Always a great experience, everyone here is super friendly and helpful!…read more Would recommend if you live nearby and looking for a reliable optometrist.

Got new glasses. Already had the prescription. Nice friendly customer service. Place is close to…read morehome so that's a bonus.