The food quality at Firehouse Subs was fine -- no complaints there. Unfortunately, everything else…read moreabout the experience was unacceptable. The staff's behavior was shockingly unprofessional. Employees were loudly swearing and openly talking negatively about customers where everyone in the dining area could clearly hear. It created an uncomfortable and awkward environment. Operationally, it was just as bad. They waited until our subs were completely finished -- and getting cold -- before even starting the fries. Basic timing and coordination seemed nonexistent. On top of that, I witnessed employees punching in coworkers over the phone who were apparently late to work, which raises serious concerns about integrity and management. The dining area was also dirty, with tables that hadn't been wiped down. Again, the food itself was fine. But professionalism does not exist here. I won't be returning.

I went into the store at 6pm today, the store closes at 9pm. The entire staff had terrible…read moreattitudes and complained every time a customer walked in. I waited 25 minutes for my order for it to still be cold. Terrible service. Save your time and money.

If you're craving a good sub sandwich and see a Jersey Mike's nearby, definitely check them out!…read moreTheir deli meat is sliced fresh to order, and they have a great selection of sandwiches. They also offer different types of breads and wraps to choose from. The employees are friendly, and you're always greeted when you walk in. Two of my favorite sandwiches to order are the tuna and the cheesesteak. Jersey Mike's offers plenty of seating if you want to dine in, and the place is always kept clean. Jersey Mike's is the place to go if you're in the mood for a great sub!

This location NEVER has the rosemary parmesan bread. I recently went in and they had told me that…read morethey burnt their latest batch and didn't have it. Maybe make more?

I took the whole family to try Potbelly today after church. Kempsville location. Nice vibe and…read moredecor inside. Me and my 17yo son got the "big" Wreck sandwich. I added lettuce, tomato, onion to mine. Him, just lettuce and onion. Daughter got the "skinny" or small Cubano, stock. Wife got a skinny chicken salad, add lettuce and tomato, and the skinny prime rib or steak one, stock. I thought mine was really good! Nicely built, packed with meat and veggies. My only complaint was their biggest size was no where near the size of s giant at Jersey Mike's. Same price, but much smaller. Son liked his, but complained about the size. He wanted a giant like we are used to at Jersey Mike's. Daughter thought the Cubano was definitely good, but not awesome. She wouldn't get it again. Wife liked her steak one, but said it needed ALOT is seasoning, it almost had none. She didn't just want to add salt, pepper, onion and garlic powder, paprika. I don't think she was thrilled with it. The chicken salad, however, was really good. We were disappointed that bags is chips were the only sides with combos. Just like Subway. Nothing unique? They did have cookies, like Subway, and we tried a few of their lemon cheesecake cookies, and they were great. Overall, even though I really liked my Wreck sandwich, the overall experience, the meal options of chips or cookies, was underwhelming. I would go back, for sure, but alone. I didn't think the family would want to go.

It's takes extra effort to make a meatball sub taste this bad. Congrats on dumping Chef Boyardee…read moreonto a soggy loaf of bread and calling it a day! All the effort went into using the can opener. They could've at least left the noodles in the sub for variety sakes. I've had better half eaten day old Hot Pockets than what you're trying to pass off. Cue the Jim Gaffigan jokes. Advice to others, go to the grocery store and get anything microwaveable. It will taste arguably better than what this establishment is serving. Plus, you'll have money left over for dessert!

I always see Zeros, but I've never been inside. It never looks like anyones inside. But today I…read moredecided to check them out. When walked in they seemed busy making orders, but it wasn't many people inside, so the wait wasn't to long. The very nice lady at the register who looked like Viola Davis the actress smiled and said hi. This lady was a sweet heart, so nice and friendly. She helped me pick a sandwich and we chatted briefly. She definitely made me feel welcomed!! Her service was 5 stars by itself!! They sell hot and cold subs, fries, pizza, and etc. The prices are pretty reasonable. I got a small cheese steak sub, fries, and a cup of ice for about $12. The sub was filling, a small was just enough for me. It could have stood to have a little seasoning because it was slightly bland, but still a decent sub. The fries were hot and fresh. They were only $2 which is great. I thought I read the price wrong. Lol. The ice is a ice lovers dream. The kind of ice you can chew. Even smaller than Sonic's ice.. Omg. I want a whole bag. Lol. 5 stars for the ice. Lol. They have plenty of seating inside and even a few arcade games. The decor is dated, I felt like I walked into a 2001 time portal. So I hesitated to sit down at first because some of the cloth on the seats look like they'll make your booty itch!! Lol. They had some stains and whatnot!! l'll probably return to try other sandwiches and their pizza . Check them out!!

Bread was better than subway, but wish there was an option for more toppings. Reasonably pricedread more

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. Which sandwich is Wich? I wonder!. I heard this was a decent sandwich shop from a family member, I like sandwiches, Heroes and Subs to say the least so why not look into this business... I decided to go with the Monday pick which was an Italian sandwich. The sandwich was good, I never had a sandwich I didn't like except the one I never tried!. So I plan on returning to try other options!. I would recommend and return to this establishment!.

I went to ask the server behind the counter if they served rotisserie chicken and they responded…read morewith no we don't, but you know who does... food lion. I was stunned. I was only asking because my wife is 5 months pregnant (yes she was with me) and she isn't allowed to have deli meat. This experience has made me not want to come back to this establishment.

Why is the grilled cheese two mini pieces of bread for $4? You can get an entire loaf of bread at…read morethe grocery store for $4. I promise this was not a kids grilled cheese... which is crazy. Broccoli cheddar is always good. Service is quick. Ambience is clean and there is enough parking. Can't get over the grilled cheese size.

My daughter and I arrived around 1 pm - end of lunch basically and it was still very busy…read more Surprisingly it was still quick service , the young lady was friendly and smiled the entire time which I always appreciate! My daughter got the Chicken Chipotle Avo sandwich. I did an everything bagel toasted with butter and cream cheese and a cute pumpkin cookie. She gave us a buzzer so we knew when our order was ready. Love this so we aren't standing around in the way. Food came out quickly. Exactly wha we ordered and looked good. I've never tried a sandwich from Chipotle before but my daughter said it's one of the best. With chipotle mayo, chicken, roasted tomatoes, cheese and cilantro it looked like. Nothing to complain about and that's always a great thing!

As for the food, I only ordered a Large Fries since I had a Pizza order next door. I requested…read morethat no salt be added to my order and the Staff was very willing to accommodate my request. The Fries were hot and tasted great as for the reason I ordered them while waiting for my Pizza. What shocked me is that the order came up to $9.98 for one order of large fries....!!! I made the order before realizing the price. I thought about changing to a medium Fries but it seemed it would be a burden to the staff member to cancel and reorder my request. I was told by the Staff that it was enough for about 4 people. I only needed enough for my Nephew and myself so I should have moved forward with the medium order. I paid for the large order and waited an acceptable time for my Fries. Again, they tasted great! Another surprising fact is that the amount of Fries for $9.98 as totally ludicrous. Yes, provided in a large bag but probably the amount of two large orders I would have received at a Rally's (great fries by the way). I know that you may make the Fries in house which is a lower food cost to the business. With the proper equipment the Fries can be cut with minimal labor cost. The displays of Potatoes and Peanut Oil at the entrance of the store was not spectacular as I have seen at other 5 Guys stores in Arizona. Again, the Fries were great and the Staff very professional. Thank you!

I ate at a different location yesterday and meant to post! It was still great food that didn't…read moredisappoint. I love those crispy fries that pour out of the bag when you rip it open! Yum! Congrats on great food at another location. Plus! The service is always friendly people.

The food is always fresh, plentiful and tasty. The service…read moreis great and my first choice for sandwiches and salads. This is a restaurant with limited seating, but tables are available outside.

They should hire friendlier staff; these ladies act like you're asking for free food. They're…read moreincredibly rude. It's always the same when I want to give this place another chance. Food 8/10 Service 0/10