I took the whole family to try Potbelly today after church. Kempsville location. Nice vibe and decor inside. Me and my 17yo son got the "big" Wreck sandwich. I added lettuce, tomato, onion to mine. Him, just lettuce and onion. Daughter got the "skinny" or small Cubano, stock. Wife got a skinny chicken salad, add lettuce and tomato, and the skinny prime rib or steak one, stock. I thought mine was really good! Nicely built, packed with meat and veggies. My only complaint was their biggest size was no where near the size of s giant at Jersey Mike's. Same price, but much smaller. Son liked his, but complained about the size. He wanted a giant like we are used to at Jersey Mike's. Daughter thought the Cubano was definitely good, but not awesome. She wouldn't get it again. Wife liked her steak one, but said it needed ALOT is seasoning, it almost had none. She didn't just want to add salt, pepper, onion and garlic powder, paprika. I don't think she was thrilled with it. The chicken salad, however, was really good. We were disappointed that bags is chips were the only sides with combos. Just like Subway. Nothing unique? They did have cookies, like Subway, and we tried a few of their lemon cheesecake cookies, and they were great. Overall, even though I really liked my Wreck sandwich, the overall experience, the meal options of chips or cookies, was underwhelming. I would go back, for sure, but alone. I didn't think the family would want to go. read more

Was watching Sportscenter one morning and seen a Potbelly commercial and it looked pretty solid. Never heard of the place before hand so I decided to try em out for lunch. I downloaded the app, Placed my order online for drive-thru, it gave me a designated time for pickup and it was ready soon as I got there. Didn't disappoint! I got the Pick Your Pair Skinny Sandwich + Soup combo deal. Turkey breast sandwich on multigrain bread. Jazzed it up cheddar cheese, lettuce, tomato, onion, pickle, oil and vinegar, and italian seasoning. Also added bacon for $1.69 extra. Paired it with a side of Chicken Pot Pie soup. Pot pie has a nice pie crust topping and the filling has a velvety texture but lacked a little flavor. A dash of salt and pepper brought it life tho. I stopped in for a second to wash my hands and the atmosphere is chill and welcoming. Open concept, vibrant lighting in there, easy to read menu, and clean bathrooms. Overall, a super solid lunch spot. Download the app to collect those perks too! read more

Potbelly - Salad Near Me - Virginia Beach, Virginia

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I came because I forgot they opened in January, I finally came after 5 months. I got the prime rib steak and got a drink some dragonfruit thinking it strawberry dragonfruit not sure. Inside was clean as it was just opening up the store . It was organized I started to order but I think i should have waited cuz bunch of cleaning noises inside the back so could not hear the employee asking what I wanted. I paid for my stuff I bought than went back to the employee to tell them to put toppings in my sub or sandwich. Obviously I couldn't see so I had to ask where to ask to put that. Customer service was friendly and nice. Lots of seating on the right when walking in. The drink was delicious and the sandwich was a bit sweet but it was good for a regular sandwich. I will come back to try the other sub sandwiches and same drink. read more

Potbelly - prime rib steak sub - Salad Near Me - Virginia Beach, Virginia

Finally a Potbellly closer than Richmond (in Kempsville area of Virginia Beach area). While having to travel to northern Virginia numerous times a year, Potbelly is a definitely a stop. If you have not had a sub from Potbelly you are missing out. My favorite is turkey and avocado sub. You choose what sub and fixings you want. Service is always impeccable. See a potbelly sandwich shop, stop. You won't be disappointed!!! read more

I just had too stop and try this place! When you step in it's nice modern decore with ample seating on the right side. Plus the service was excellent! So with this place you see the menu on the wall you pick the type of sandwich and toppings. They also have wraps, salad and soups. I ordered their "Skinny Italian Combo " . You only get a choice white or wheat bread. I was surprised, cause other sandwich places have more choices that I am use too. Anyhow...the toasted sandwich was great and tasty! Just a "warning" they sell " Zapps" chips, and fry in peanut oil for those who have nut allergies! All in all it was moderately priced! I would come back someday. read more

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I stopped by after the grand opening of Potbellys. Which I'm glad I did because I heard the amount of people there was crazy that morning!! It's located in the Fairfield shopping center. I've had them several times when I went to Richmond and National Harbor and I'm excited to have them in the 757 now!! Whoo hoo!! When I walked in I was greeted by the friendly staff. They have sandwiches, soups, Mac n cheese, desserts, and more!! They're kinda similar to Panera. I was on a mission for sweet treats. The first day I went they were sold out, but I went back a few days later and got the brownie cookie and oatmeal chocolate chip cookie. I sincerely wanted to gatekeep how good their cookies are so bad, but I'll be nice. They were both crackkkk!! I'll be passing by Crumbl to go here for sweets for a while. Check them out!! But don't take the last cookie, save it for me please!! Lol. read more

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So happy to have a Potbelly here in VB! Our sandwiches were delicious, we got the mama's meatball & BLTA. The hot peppers were fantastic and so was the hot pepper ranch! The staff were so quick and friendly! Working hard and making fantastic subs. Great job! Clean establishment, cool vibes, and even better subs. Looking forward to coming back. read more

Potbelly - BLTA with turkey - Salad Near Me - Virginia Beach, Virginia

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Very nice sandwich place. We tried their the new chicken corn sandwich along with veggie melt toast Lu sandwich and chicken Cobb salad. Everything was freshly made and tasty. Service was great and nice ambience. We enjoyed our experience. read more

Two cookies shouldn't take 3 drivers to give up. Especially when the chili was OWED. If yall wanna blame DoorDash for not taking it down (wasn't lunch ig?) and leaving it as an option that's not on ME. Braindead. KEEP the money I just wanted the satisfaction of the meal I CHOSE. read more

I absolutely love potbelly. However my most recent experience was not the best. I typically order extra deli mustard on all my sandwiches and it's never been a problem until today. I opened up my sandwich and it was completely COVERED in mustard. And not really edible...I am only leaving a review as there is not a way to report an issue with an order on their app. read more

Potbelly - Salad Near Me - Virginia Beach, Virginia

Ordered delivery- our sandwiches were delivered on time and delicious! I had the avocado turkey (thin sliced) on multigrain, my husband had the Italiano on white- both were fresh & tasty! We will order again. read more

Way overpriced, slower than other sandwich places. Also the general set up of the place is like other sub shops but you can't watch them make your sandwich or see the ingredients. Seeing the ingredients would have been helpful as the caramelized were nearly raw. I even asked the person making the sandwich if the onions were caramelized to which he replied yes. Typical fast food problems. Nobody cared about what they are doing. How on earth do they not get a 100 on there first inspection they is in general a lack of care to the whole operation. Not to mention my two sandwiches that were original size which is like 7 to 8 inches cost me $28 no side no drink. Could have done better at nearly any sub place including Wawa read more

Potbelly - Look at these "caramelized onions. Does anyone here give a crap? - Salad Near Me - Virginia Beach, Virginia

Ordered a meatball sub on white. Comes with provolone, marinara, and Italian seasoning. It was a big mess. The bun was a mess and it was very unappetizing. Chose not to eat it. Presentation matters!!! read more

Potbelly - Mama's Meatball - Salad Near Me - Virginia Beach, Virginia

Terrible experience, employees playing around. Waited over 45 mins for my order. It was just two sandwiches. Not to mention staff was extremely rude read more

Five stars for the team at the new Potbelly! It's clear the community is excited because they were packed, but the service stayed top notch. Yes, they're busy and finding their groove, but they're doing a fantastic job. Growing pains are expected for a new local spot this busy but my sandwich was delicious! I'll definitely be a regular! read more

We were very excited for this sandwich shop to be opening..heard lots of great things. We got our order to go, but inside was nice and quaint. The wait was a bit long, but think that is due to recently opening. Friendly service, but asked for no mayo on a sandwich and there was a ton. The other sandwich we ordered was great and fresh tasting. Shakes were pretty good...will be back to try more. read more

I had no idea this place would be so good! Absolutely delicious subs, we got the Mediterranean, amazing. Try the garlic sauce it is some of the best I've had. Will be back for sure! read more

We've always been a fan of Potbelly when we lived in the DMV area. We were so thrilled to finally have one open up down here! Went here for the first time today and they did not disappoint. Good customer service when we placed our order to check out, prime rib sub was packed with meat and the broccoli cheddar soup never disappoints especially on days like this (cold). For a new shop in town you're doing just fine! Good luck! read more

Sub chain with toasted sandwiches. The variety of veggies (e.g., artichoke hearts) and sauces is what differentiates them from others. The que isn't designed for customers to see food prep options. While this saves space, it slows the line as staff needs to explain. Visual displays are digital but blocked by customers. If you've looked at the online menu or otherwise have your "go-to" order ready it's flawless. They were out of many items early in the day. Will give them another chance. read more

ordered for the first time today at new location in Virginia Beach. I got a notification that it would be ready at 3pm. It was noon and I was confused why the time like that. I tried to call the store, didn't get an answer. So I went up there. I sat at drive thru speaker for 3 min. finally I said hello? she replied sorry my headphones were off. I asked about my order and she said the manager went shopping and I would have to wait till 3pm to pick up. well here I sit in the parking lot for 2 hours....Don't think I'll ever come here again. read more

Ordered a Cuban, once I got to the toppings person, they mentioned they didn't have any pickles, which the menu says comes with it. As pickles are a key ingredient to a Cuban, I was very upset that I was not told this when I placed the order. I would have gotten something else if I had known. Other people behind me tried to order Cubans as well. Once I told them they were out of pickles, they were shocked and ordered something else. read more

This company indicates they've been in business since 1977, hard to believe. First time my family has ordered from them, the location is NEW to our area: Fairfield Shopping Center Virginia Beach, VA 23464 853 Kempsville Rd 1. Two of the sandwiches we ordered called for bacon A. Chicken Bacon Ranch Wrap B. BLTA *OUT OF BACON AT 7:30 Friday 02/06/2026 2. Third sandwich is made up of mostly meat C. Cubano *OUT OF THE MEAT FOR THIS SANDWICH at 7:30 Friday 02/06/2026 A. Chicken (bacon) ranch was order without the bacon B. BLTA (bacon) was not ordered, in its place ordered A "Veggy Melt" Bread is awesome Lots of lettuce to fill sandwich Two slices of tomatoe *No avocado *No cheddar *No provolone C. Cubano (meat) was not ordered, in its place ordered A "Italian cold cut salume" Bread was awesome Lots of lettuce Two slices of pepperoni *No cheese *No salami *No capicola *No mortadella *No provolone PLEASE NOTE: Items with *No are items that should have been on the sandwich which was missing 8 items were left out of our sandwiches. Note to corporate if your company has the locations indicated in your advertisement online, I've got to say that doesn't mean NOTHING IF YOU CAN'T BACK IT UP WITH QUALITY AND SERVICE. This location should not be open yet they are not prepared. There's high schoolers working in there on a Friday night in a high military presents and over 2 million people in our area. You can't expect return customers based on the service my family received tonight. Close the restaurant Get their act together with well trained folks Then return to business Kindest Regards Donna Gillian Virginia Beach, VA read more

Love the sandwiches here! Especially the roast beef sandwich. The service was amazing! The the vibe was great

10/10 Place, They're Strawberry Shake is unmatched. The sandwiches are also better than any other sub place I've been too. If you are near this place, it's a must try. read more

such a disappointment. I normally go to the one up in Springfield. The one here in Virginia Beach is not the same. There was not enough toppings/meat and the bread is too much with the lack of other toppings. read more

Great addition to Norfolk! Love the quality and local ownership is so amazing. So busy but worth the wait as they get ramped up!

I was told good things come to those who wait... well after 35 minutes in the drive thru after paying I was expecting gold... welp unfortunately I only got 3/4 of my order... now the subs were good don't get me wrong but I could tell they had been sitting for a while... I'm sure they forgot about me in the window ... tried to call to get the chili I was missing off my receipt and got no answer roughly 5 times before giving up. read more

Excited about a new shop in Fairfield. Waited in line for 20 minutes only to find out they were out of wraps, bacon, pickles and who knows what else. There was no leadership behind the counter, everyone seems lost. The sandwich maker didn't know how to make any sandwiches. I had to remind them avocado goes on the avo chicken sandwich. The service was very slow, doubt we'll be back. You would think that a new shop would have strong leadership onsite while working out the issues. read more

Sorry to say, after waiting in line for an hour with only about 7 people ahead of me this afternoon at 1:30, the line NEVER moved , and I finally left without being served. While I was waiting for my daughter to also get tired of waiting, I sat at one of the dirty tables. I noticed in all the time I was there, no one came out into the lobby to clean up.. My daughter and I were not the only customers to leave without being served or even being acknowledged that we were there. WORST RESTERAUNT EVER! read more

No where near as much meat as what is shown in the pictures on the site. Tasted good but it was a lot of bread.

About 2nd week of operation and our first visit. We ordered soup and sandwich combo. They came back and said they were out of the soup we order. We asked what soups do you have. We order to different soups. They were very good. But had to take them home because they were out of soup spoons at 4:45 in the afternoon and we found that out AFTER we paid for our order. Our sandwiches were mediocre. Customer service was poor which translates to bad training and that all comes down the quality of management.. We will not be returning any time soon. read more