The food quality at Firehouse Subs was fine -- no complaints there. Unfortunately, everything else about the experience was unacceptable. The staff's behavior was shockingly unprofessional. Employees were loudly swearing and openly talking negatively about customers where everyone in the dining area could clearly hear. It created an uncomfortable and awkward environment. Operationally, it was just as bad. They waited until our subs were completely finished -- and getting cold -- before even starting the fries. Basic timing and coordination seemed nonexistent. On top of that, I witnessed employees punching in coworkers over the phone who were apparently late to work, which raises serious concerns about integrity and management. The dining area was also dirty, with tables that hadn't been wiped down. Again, the food itself was fine. But professionalism does not exist here. I won't be returning. read more

I went into the store at 6pm today, the store closes at 9pm. The entire staff had terrible attitudes and complained every time a customer walked in. I waited 25 minutes for my order for it to still be cold. Terrible service. Save your time and money. read more

I just left from there I stay 10 minute from the store got home my firehouse steak and cheese was cold like they didn't even warm it up my cheese was not melted, and the service was trash I would NEVER go back to this location! read more

Good service. The place is clean and the staff is friendly. Been coming here since we move in the area. Nothing to complain about.

By far the best Firehouse subs I have ever been to! Customer service was on point and that is hard to say in this day and age! Sat and ate lunch and watch 15-20 customers come in, and all were given OUTSTANDING customer service. This is such a hard thing to find nowadays that it was worth writing a review. Im not a huge fan of their food and stopped here more out of necessity to eat than desire for a Firehouse sub, but I will definitely be back! Norfolk stores (Norfolk Naval Base and Little Creek locations) could use some training from this location! read more

This location was pretty dirty , the staff did not seem the most welcoming or friendly continued to complain about their coworkers for majority of the time instead of making my order. read more

This is the best firehouse in the area! Everyone is so kind & my sub is always delicious & made on time! It's my go to every time I am craving a sub! The service is fast & the employees are so hospitable. read more

Customer service was just as Fire as the subs are! Fantastic craftsmanship and not stingy on the toppings. Highly recommend when a sandwich emergency calls, go to Firehouse!! read more

Horrible customer service! Ordered multiple sandwiches. Preparer just threw all in bag. When asked whether the sandwiches were marked the preparer stated she did not but could have? Sandwiches were sloppily made and fell apart while trying to eat them. Have not had same issues with other locations. read more

1/80th of a star rating ! After waiting 25 mins after ordering food the manager and coworker decided to wait on others make door dash food first and then yell out how someone called out for later today... I got home legit walking distance after FINALLY GETTING MY FOOD & it's f*king COLD! Meat not throughly cooked all staff unprofessional I'd eat hot trash before going here again & knowing my tax money goes to the ungrateful over influences "minimum wage" is complete and utter bull sh!t thanks for your read I'll never ever go in another firehouse DISGUSTING!!!!!!!!!!!!!!! read more

Firehouse Subs - A nasty cold sub paid over priced and delivered cold straight from the staff YUCK - Sandwiches Near Me - Virginia Beach, Virginia

My family just left and I couldn't get to my phone quick enough to write this review. The guys working were absolutely remarkable. They not only made our entire experience enjoyable, but were SO friendly to every single person who walked through that door. I love firehouse, but I will 100% be coming back to this location purely because of the atmosphere those guys created. Thank you!! read more

Way too much mayo and crappy lettuce. Part of roll was stale. Meat was OK. Overall meh

I usually have a decent experience with Firehouse but tonight I was rather disappointed. I walked in to an empty restaurant except for two other people waiting ahead of me. They had already been helped, but I was told there would be a 20 minute wait because they were backed up. I assume they were understaffed, but there were three employees behind the counter. The boy who took my order did not hand me a cup when I'd asked for a drink. I also ordered a steak and cheese, and I got a cold, soggy sub that had a spicy sauce on it that doesn't usually come on the steak and cheese. Additionally, I would question the freshness of ingredients judging by my cold sanwhich and the brown limes sitting near the soda fountain. read more

Firehouse Subs - Limes near the soda fountain - Sandwiches Near Me - Virginia Beach, Virginia

Julian The Manager is a very respectful and very pleasant. He keeps a smile on his face no matter what he got going on or not. Everytime I see him he's smiling and very helpful. Thank you for my Italian sub it's.good Thank you for putting a smile on my face. I needed it too read more

I loved Firehouse when we lived in Jacksonville and was happy when this location was built shortly after we moved to Virginia Beach. Today I took my kids there for lunch. Kids 12 and under eat free on Tuesdays, two kids per medium (or larger) combo meal. The kids get a sandwich, chips and a drink. I think there's a small up charge for a cookie or brownie to replace the chips. We were all excited about the soda fountain that lets you mix different flavored drinks. John is right though, it can take people a while to decide what they want, especially if they have little kids. Also, it can take a first-timer a minute or two to figure the thing out. The staff was mostly friendly. There was a girl training a new guy and she seemed agitated, but hey, we all have off days. Our food came out very quickly. I wasn't even done filling our drinks by the time our food came out. I love the firehouse theme and so do the kids. The TVs are a nice touch, too. My son enjoyed watching soccer while we ate. If you get a kids meal don't forget to grab them their firefighter hat. They never hand them to you and I tend to forget to grab one unless my kids mention it. read more

Firehouse Subs - Kids eat free on Tuesday. - Sandwiches Near Me - Virginia Beach, Virginia

Firehouse, wished there were a few locations in NYC! I love it here. Service is great and the food is always good and the place is always clean. Also this is close to my bf's house. We come when we can't decide on what to eat for lunch or dinner. read more

I stopped by tonight (7/8/17 6:40pm) and just wanted a plain sub (lettuce and tomato only) and to my surprise there was cheese on the sub. Ugh. I wish I weren't lactose intolerant but I am and will either have to give the sub away or deal with the consequences. lol I don't get what went wrong. I triple checked with the cashier about NOTHING else being on my sub and with an attitude she said "lettuce and tomato only" however her co-worker making the subs either doesn't understand simple instructions or doesn't care...either way I spent $7 for nothing. Bummer!!! read more

The people were quite friendly and the food was awesome. The store was empty so service was fast.

I placed an order today through Uber eats where there isn't an extra meat option (Uber eats fault). I'm assuming I spoke to the supervisor today and of course I can't remember her name, but she went out of her way to help me with my order. Thank you very much guys! I will continue to order on a regular basis. *EDIT* Spoke a little too soon. I asked for BBQ sauce on the side for my brisket so it wouldn't make the bread soggy on the way over. Everything else was perfect, but I ended up with a large brisket extra meat with no sauce :/ read more

I've been to Firehouse Subs twice recently. The first time I got a Medium sized Italian sub and it was tasty but not a good deal for the price, in my opinion. I enjoyed the toppings like cherry and banana peppers. They don't offer sweet peppers. The next time I got the Medium sized Philly cheesesteak style sub. Both subs were tasty. This one was over priced as well but had a fair amount of meat. The best part both times happened to be the managers on duty. I like my subs a little wet and messy so I appreciate the cardboard box as opposed to paper wrapped around my sub. I don't like the idea that you can't see the toppings like you can at Subway but even the bread tasted much better than Subway. More meat than Subway's and more expensive, of course. I always plan to remember the employees names who are most helpful and kind. I just remember in this case they were both managers who happened to be preparing the subs as well. I think the store is clean and the employees are helpful and kind. I'd recommend their subs and plan to return to try the Smokehouse beef with cheddar sub, if memory serves me. read more

Went out to lunch with my wife, mom and daughter. We were looking for a sandwich shop and there was Firehouse Subs. It was a clear choice for an outstanding sub and a great eating environment, surrounded by firefighter stuff and an open table set up. The dining area is clean and well stocked. The staff was highly friendly and professional in their service to the customer. We were sitting around talking and they policed up our table and took a picture of our party for us. My daughter and mom loved the meatball sandwich, my wife enjoyed the Firehouse steak and cheese and I relished my turkey, bacon, ranch sub. It is an outstanding place to gather and eat great food. They also have a rack of hot sauces that is mild, but the hot is Firehouse Hot. read more

See all

Always fresh and fast! There's one guy who works there I think with gauges/black hair and he is ALWAYS so friendly, charismatic, and honestly the best customer service I've seen since before COVID. Keep it up. He deserves a raise read more

I've been here a couple of times, the service is great and the food is always fresh. It's a great in a pinch quick stop.

Very friendly Firehouse! The staff was great and welcoming, order came fast and the dining room is really big! :) Firehouse is my hubs' fave sandwich place - we stopped in on the way to Sandbridge beach. Oh, and I have said this before but it bears repeating: Firehouse makes the best veggie sub, ever! read more

Yeah it's a chain, but their sandwiches are gobblicious..yes, I made that up. This location at Indian River and Kempsville seems to be well run and very clean. I've always received my food promptly and correctly and never have experience much of a line. I'm one of those guys that finds what he likes and then pretty much sticks to it. My favorite sandwich is the Firehouse Hero! Premium roast beef, smoked turkey and Virginia honey ham with lettuce, tomato, onions, deli mustard and a dill pickle on the side! Another thing that makes these sandwiches so phenomenal is the fact that they use Boar's Head deli meat! I also like the fact that they carry Miss Vickie's kettle cooked chips. They are a perfect pairing with the sandwich. Firehouse Subs also has a huge touch screen Coke machine that allows you to get like 30 different types of soft drink. You can mix and match like me for unlimited combinations. I prefer half Fanta orange and half Fanta peach. (I want one of these for my bedroom) I always prefer to eat in because when you carry those subs with steamed meat for long periods of time the hoagie roll gets soggy and kind of ruins the sandwich for me. I like it fresh off of the line! Go get one! read more

Brought my family here for the first time the other day. They are so stuck on Subway and I keep telling them they have to try it. Finally, I win. So my wife and I split the smoked brisket and cheddar. She loved it! I normally get it with jalapenos but she won't eat it like that. My son tried a bite and loved it. My daughter tried it, thought it was good but she just wasn't hungry. She tore up some Cherry-Limeade though! Firehouse may be a little more expensive than some of the other sandwich shops but let me tell you, they are delicious with quality meats and a fantastic selection of hot sauces! Oh, the staff at this location was super friendly as well. read more

Welcome to Firehouse! I love all of their sandwiches, but the hook and ladder is my fave. I love the spicy deli mustard. They have a row of hot sauces set up for you to try, they are labeled so you know how hot. The drink machine confuses people. Too many options and only one person can use it at a time. Kids love the fireman hats. Super friendly staff. They try ti remember your name. Or maybe just mine because I eat there too much. read more

If you aren't getting a meatball sub you are doing it wrong. I definitely prefer the sweet and spicy. The kids eat free on tuesdays promotion is a definite winner, although I do wish they had a few more/better options available for kids. My kids usually just end up with a grilled cheese sandwich - but it's free on tuesdays so it's hard to complain too much about the options there. They have one of those coke machines with way too many options - but there's specifically has a cherry limeade that is definitely worth getting. Customer service has always been great too, and they usually bring your food to your table for you. We're long time regulars and we'll keep coming back as long as they continue the Tuesday promotion read more

They prioritize door dash orders over people waiting in the store. Took over 25 mins for 2 sandwiches

The soda machine is the coolest drink machine ever, but the bad part is that many people take a long time deciding if they want to make diet-peach-vanilla-fanta or strawberry-cherry-diet-coke, and you end up waiting 5 minutes to make your drink. Good sandwiches, but nothing special. A better option then going to a burger joint. read more

Addicted to their chicken salad sandwich! If you have ever had gourmet gang's and love it, try firehouse's. Not a fan of many chicken salad sandwich at to many places, but i LOVE theirs! A little pricer than subway, but way better in my opinion! I love that they give you a pickle with your sandwich! Love the whole firehouse theme and the fact that my kids each get a fireman hat everytime we eat here =) They have an iphone app to order so its extremely fast. It is always very clean plus staff is always extremely friendly =) read more

Delivered promptly and the salad was just what I wanted. The delivery person was especially polite. read more

I am writing a review on the samething as before . DRY BREAD. I bought a large sub and when I opened it there was dry bread . Its not hard to tell when making a sandwhich that the bread is dry . It crinkles when you touch it. I understand costs having been a restaurant manager. However their has to be a way to keep the bread from getting dry. Its disappointing to find out your bread is dry . This is not the first time this has happened either . Might have to change locations to get a better product .. read more

After my Fit Club Workouts, I am in need of some great food. I personally love the Club Subs. They have a wide selection of subs and there is always ESPN or some other sporting event playing on their tv's. Give them a try. I think you will be impressed with their customer service as well as their food. read more

First time there and had such a bad experience. We ordered online for pick up and when we arrived they were fighting and yelling with another customer when we walked in about her order that they made a mistake on. They were not very friendly and ran out of our soup so we had to get chili which we did not want. Came home with our order which we found out the messed up on. We had only turkey and cheese which I could've made at home. Missing the bacon, ranch and sides. I'm not driving back there in the rain to deal with them. While they are fighting with the other customer. Not worth it just call corporate. First and last time going there. Felt like I wasted $26.00 on this mess of food. Terrible customer service and food quality. Not impressed at all. read more

Second time here on a Saturday afternoon. Only 2 people working front and one making am sandwiches. The food is good but don't be in a hurry. Very sasssssslllllloooooowwwwwwww. Took 20 minutes for 4 subs. read more

Nothing special. Subs don't have a ton on them - just like Jimmy Johns. Decent if nothing else, but there are lots of options around

Was very impressed with the customer service. The owner or manager seemed very interested in my experience and asked me how the food was twice ( called me by my name each time). Sub was excellent and I could tell his interest in customer service translated to food quality read more

went here before it closed. Customer service was ok. staff didn't seem quite friendly, but maybe because it was late. Not your typical sandwich shop because you have to order at the register THEN they make the sandwich. on the higher note, I ordered the meatball sandwich, it was pretty good. the interior decor definitely fit the name of the shop. I'd probably go back here to try another sandwich. read more

Stopped in to grab a sub for my grandson. His favorite is the meatball sub and since it was Monday the sub was advertised for 5.55. I was charged the full price. When I asked the server she had no idea. She asked the manager and the manager's response to me was, it is only 64 cents, as if I was supposed to say oh that's okay. My response was "so?" She refunded the difference with no apology or kindness. I had to ask for the drink to go with his meal and she said the cup is over there. Bad service from the manager with a bad attitude. read more