I was in town for business and we were looking for a place to grab a quick bite before taking a distillery tour. We parked and decided to check out Stir. I was with a few locals who had not been but knew about the restaurant. We were seated promptly, the place was busy, and our server came right away with water and menus.
At first glance the menu was long with the first page was dedicated to their handling of the ice. Eye roll begins. This place is so pretentious they have and "ice chef" whose sole purpose is to freeze water, whatever. I get it. I think its stupid. You want free range, artisanal, locally sourced, organic, bull shit. Its ice. Frozen water. I dont care that you've slow frozen your ice for clarity. I'm not looking through it to see the deeper meaning in your hand crafted cocktail. Its cooling down the alcohol before I slam it down my throat. An ice cube is an ice cube, and I'm sorry but it doesn't matter how clear it is, or what the damn shape is. It's a frozen cube of water. Thats it!
Anyway, the menu is confusing as they only have like 6 drinks per the 8 1/2 X 11 page because of the idiotically long descriptions about the history of each drink. I don't care. I know where the sazerac was invented, just tell me the ingredients and move on. I ordered a rye Manhattan, Oysters rockefeller, oysters, and the salmon cakes. A few moments later we are informed they out of cakes. No big deal, we order the fried green tomatoes instead.
My drink arrives along with beers that my friends ordered. My drink with it's fancy frozen water was a little too sweet for me, even though it's not supposed to have simple syrup in it I think they overdid it on the orange bitters. It was not well crafted with it's fancy hand cut, artisan, ball of slowly frozen water, crafted with care by their friggen ice chef, that's then barrel aged. It was too damn sweet and cost 14 bucks.
Oysters come out, they could use a little salt but are otherwise fine then an order of truffle fries drop. We didn't order those, I explain and they are promptly removed and replaced with salmon cakes. I thought you were out of those? The server that dropped them looked perplexed. Our server that took the order came over and said she screwed up with the fries and gave them too us anyway, then got chastised in front of us over the cakes. It was awkward and weird. The cakes sat at our table for a minute and just as I was about to cut into one the server returns to remove it and bring it to a different table! Seriously? I thought that was terrible, not because we were losing them but they sat at our table for several minutes. I fell bad for whomever got that plate. Absolutely disgusting!
Our poor server was very sweet but she seemed flustered and disorganised, and the staff in general seemed to bump into each other and it was clear this place needed to spend some time on training and less on well crafted balls of ice. I watched servers take food from the open kitchen and handle it with bare hands transferring too plates. It was completely unsanitary, and unprofessional.
In the end our check came and I paid. My friends baulked that the out of towner would do such a thing and asked our server to cancel my transaction and put it on their card. This evoked a major issue, managers consulted, and in the end they refunded me the pre-tax portion of the bill while charging my friends the full amount, then asked me to sign the voided receipt for their "records". She didn't know why I wasn't refunded the entire amount. Our appointment for the distillery tour was upon us so I left with it unresolved and honestly I just wanted to get the hell out of there.
Overall the food was ok, my drink was ok, but the service was terrible. It was really expensive, and in the end if your charging high end big city prices you should offer the service and quality that goes along with that. This place has a long way to go, but they do have an Ice Chef. read more