Starbucks located conveniently located in the food court inside the Willowbrook Mall. Order on the mobile app or in person and get your food to stay or go. Easy peasy...but it does get super busy there as it is located in the mall, so plan wisely and order ahead. The usual breakfast and lunch items, beverages hot and cold. Plenty of food and drink options and they do have merchandise for purchase as well. Don't forget to scan and earn points for every purchase it you are a member. Or redeem stars before they expire. I stop by here to grab and go sometimes when I need a quick snack... Double chocolate brownie - yum and good to share...or not. Breakfast sandwiches are good - double smoked bacon - yum... The wrap if very filling if one is hungry. Plenty of seating in the food court if you choose to stay to enjoy. read more

This story is located inside the Willowbrook mall, right in front of the food court. Very popular and crowded. They have some wonderful Starbucks merchandise, very nicely decorated. We had to wait about 5 minutes in line to order. Both baristas at the back were super efficient, handing out drinks rapidly. They were not wasting time in gossiping at all. We got our 3 drinks within few minutes after the order. My strawberry acai was perfectly made. My daughter finished her cake pop in few minutes too, must have a good cake. Overall loved the vi be and service of the store. read more

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Very very very busy location. They definitely need more staff. Other than that standard Starbucks. Staff are nice. Got to speak loud to order, it's in a food court, noisy background. read more

Starbucks - Coffee & Tea Near Me - Wayne, New Jersey

What is wrong with this location? It's a boring Tuesday, 2:45 in the afternoon with nobody here. While grabbing my mobile order, I nicely ask for an ice water for my daughter. 'Did you order it at the register?' She replies. They have two other staff members wandering around aimlessly, simply waiting for something to do, and she insists we order water at the register. read more

Starbucks Mango Dragon drink with water. Mostly ice. I guess I should have specified no ice. It's a cold March day. read more

Starbucks - Starbucks Mango dragon. Mostly ice. Willowbrook Mall - Coffee & Tea Near Me - Wayne, New Jersey

Staff at the front seemed like they had attitudes and i was waiting for an online order for awhile, they were just chit chatting and staring at me as if there wasnt other people waiting for their food & drinks. read more

Their customer service sucks. They don't even give the proper greeting of the day and it seems as if some of the workers are having a bad day. read more

Starbucks inside Willowbrook Mall (not Macy's) Wednesday, December 13, 2023 6:15pm. Ordered a Chai latte. The female (latina?) cashier with big colored curly hair was friendly, knowledgeable and gave good service. The line to order moved well. The Caucasian male barista with glasses at the bar, ruined my experience. After waiting over 15 minutes for my drink and asking about it politely, He says with sass, "Yea I have your cup right here, it has only been a few minutes." (He was completely out of routine and was working on 1 drink at a time instead of following the drink-making procedure.) The appropriate response would have been to apologize if he was backed up. After receiving my drink, I showed him my recent with the time stamp, of how long I had to wait for my drink...a 2nd chance for him to apologize. He muttered something under his breath and ignored me. Someone needs to have a conversation with him. read more

This was my favorite location as a kid, but it seems now that the entire willowbrook mall is a dumpster fire, including this location. It's poorly managed, one employee training a new employee in the middle of the day with the line wrapping around the food court. People who ordered after me got their beverages and I waited 20 minutes and then just left empty handed. A girl was stocking pastries when she should have stopped and helped her co workers. read more

charged me for the wrong order and didn't give me a refun. and made the drink wrong twice. They didn't even change the milk at least. what if I was allergic read more

charged me 3.65 for a "iced custom tea" when all i ordered was an iced WATER with strawberry inclusion. I understand and am willing to pay for the inclusion, but costing me for a water was absolutely not necessary. Horrible customer service when I questioned the worker on this. read more

Quick and easy stop in the mall with friendly baristas. Clean space to escape the shopping madness that the mall can be. They have a great selection of juices and pastries available at this location. Pretty standard Starbucks. read more

Was here earlier today...and I actually came to Willowbrook Mall JUST to stop at this Starbucks. Is it a special Starbucks? No-it's small and stuck in the middle of the mall. Was it a magical experience? No- but here's the deal...on an afternoon during the days of Christmas shopping hell, with only three people working, they got me in and out in about two minutes... I was sucking down my fru fru triple shot white chocolate mocha and back wandering the mall with nothing but smiles from the workers. THAT is exactly what I needed when I got there and THAT deserves four stars. read more

Finally! I've been waiting for someone to add the Food Court Starbucks to Yelp. (Yes, I know I could have done it. But I'm lazy. And it's hard to enter businesses into Yelp with a Latte in my hand.) It's smack-dab in the center of Willowbrook Mall - the perfect location! The baristas here are fast & accurate, as any food court resident should be. And I strongly prefer it to the Macy's Starbucks, because going there would mean I'd have to go to Macy's. I feel like I should point out their excellent customer service: A few months ago, I brought my mug (how eco-friendly of me!) and ordered my usual. It was very busy that day and somehow the barista forgot me! I was left waiting for about 15 minutes. The cashier looked up, saw me waiting, grabbed my mug, pushed it to the front of the line, apologized profusely, and gave me a coupon for a free drink for next time. Awesome. BUT - I strongly suggest you avoid it like the chicken pox during non-school hours, when hoards of teenagers flock to get their blended caramel mocha ... whatever ... with extra whipped cream. Caffeinated teenagers ... *shudder.* read more

Starbucks - Coffee & Tea Near Me - Wayne, New Jersey

I feel like Starbucks need to man their stores properly. People shouldn't have to wait 15 minutes for coffee. Drive thru & inside both long waits at 9:30am read more

Absolutely disgusting service. As another fellow employee of the mall who is considerate of the fact that others are busy I still expect my issue to be handled properly. Barista made me look like a complete ass of myself because she didn't know proper customer service and how to fix a mistake made from their end during peak hours. I believe it's people that are chosen to be hired for this location. Me and all my co workers refuse to order anything from this location so we don't have to deal with the frustrations of trying to get the mistakes THEY MAKE fixed. TERRIBLE customer service, honestly. I go to Starbucks frequently and have a favorite location within my town. They are nice employees and very considerate of the customers. read more

Starbucks is my favorite go to place for coffee. My work schedule recently changed so I figured I'd come to the mall and grab my coffee here. I stood in line at 1:10 in the afternoon and ordered a venti dark roast. Sorry, we don't make dark roast after 12...what? The mall is open for hours after this. Don't you use that to make ice coffee? Meh, not impressed with this one. Side note...your condiment station is filthy. Maybe instead of your 5 employees joking around you should send them to pick up over there. It's kind of hidden now since the renovation. FYI, your customers still see the mess read more

Not a fan of this Starbucks... extremely long lines and poor service. The drinks seem inconsistent and the employees have an issue with you when you ask them to re make it. read more

thought this was the drive-thru Starbucks on Willowbrook blvd, but I guess it's the one located in the food court of the mall? Maybe the one in the Macy's? Either way I love the ability to order on my phone within the Starbucks app and pass by to pick it up, already paid for. Really convenient if you are just passing by, in transit to somewhere passing Wayne and Little Falls, or just in a rush. Love being able to customize and order too so I can have my iced matcha latte with soy milk, unsweetened, and with like 10 scoops of matcha powder on a quick order button. read more

Starbucks - Basic - Coffee & Tea Near Me - Wayne, New Jersey

This Starbucks gets mobbed due to it being in the mall, but I MUST give them props as the staff are awesome and knows how to handle the crowd lighting fast. So if you see a massive line, have no fear as your Java fix will be fulfilled in no time. read more

Always pleasant experience! And fast and friendly service! Pastries are the best and always fresh! Convenient location while shopping or taking a break at macys! read more

Starbucks - Coffee & Tea Near Me - Wayne, New Jersey

The space is tighter than most Starbucks locations, but it makes sense since it's a small section to a large food court area.

It's a Starbucks in a crowded mall. The staff is friendly and quick. Their prices are like any other SB.

So this Starbucks is located at the corner of the food court from the inside of the mall..when I ordered I specifically told the gentleman I wanted a waffle cone frappuccino with EXTRA caramel....line was moving right along, problem was when I received my drink it wasn't extra caramel...I also noticed the gentleman who took my order rush to grab lunch and came back to find his way to the back...I didn't deduct a star because once I got back on the moving line I told the lady at the register, I asked for extra caramel when I ordered AND she actually was so awesome that she made me a new cup right away..awesome A+++ service read more

Starbucks - Coffee & Tea Near Me - Wayne, New Jersey

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Use to be a fan of theirs until l saw small fruit flies in their display case. I told the manager and she did nothing about it. My friends work at this place I only stop by to say hi to them but I will never buy anything from a place contaminated with fruit flies. Sorry better safe then sorry read more

Just got out of the star bucks here. Everyone was really nice and friendly from what I saw. The staff was moving and definitely doing their best which I always appreciate hard workers at any place of business. Micheal served me at the counter and was awesome. Funny guy and super friendly. He Really made my day. read more

i asked for a venti and that stupid cashier gave me a grande. while i was waiting for my order, the workers got several order wrong. they need to be trained. read more

Good location, but they need to speed up their service in the drive thru. It can be achingly slow, which creates a backup if you're trying to get in the line from the mall entrance (as opposed to the side nearest route 46. read more

Horrible costumer service. Made my drink completely wrong and laughed in my face when I mentioned that this isn't what I ordered (at least not from the looks of it) plus it was half way filled - paying $5 for half way filled coffee? Never coming here again. read more

It's clean, the staff look happy, no one is standing around or playing on their phones, everyone is working to smoothen process. Got a small cappuccino and it was worth $3.16. My wife didn't want anything to drink earlier, after buying the cappuccino, I realized it wasn't mine anymore read more

Workers are friendly. They actually say "Hello", "Have a good day", and "Thank you". It can get very crowded, but I always seem to go when there is only one person or no one in front of me. It moves really quick. It's small but has a little of everything. read more

Horrible customer service , The place was very dirty. Mind you it wasn't busy at all it.

This Starbucks is ok. The line tends to get long since it is right next to the mall. So if you go during busy times, i would recommend going inside instead of using the drive thru read more

Just so everyone knows, there is ONE STARBUCKS IN MACYS, and ANOTHER IN THE FOOD COURT. I honestly like the macys location better, because it doesn't get as crowded. Also I find the staff at the Macys starbucks to be very polite. They actually say "Hello" which is pretty rare for a Starbucks these days. read more

Takes forever to get a coffee. They have enough workers but everyone sticks to their own spot rather than helping each other if they see long lines. read more

I have never had a good experience at this Starbucks. Never. I look forward to my Starbucks in the morning, on my way to work, and this place ruins the experience. For starters, the staff is 99% of the time talking amongst themselves or actually playing on their cell phones when you come in. No joke. I am shocked this is allowed. They are always preoccupied, which is probably why they have screwed up my drink the majority of the time - and its not even a complicated drink. I've walked out TWICE because they screwed up my drink and been fairly rude about fixing it. Even though they are more convenient, I actually make the trip up to the Starbucks on Route 23 every morning now because going to this Starbucks by Willowbrook has ruined my day more than enough times. read more

I'm serious about my coffee and this location is great. The staff is extra friendly and my coffee tasted great. In other places, it is hit or miss. read more

any Starbucks you go to there is going to be a line and a wait, but that isn't an issue when the staff is so polite. this Starbucks has the rudest staff ive ever encountered. read more

Great service for being in a busy mall food court they are super fast and efficient. staff is very friendly and quick.

Everytime I come here it takes forever no matter of there's a long line which would be understandable or no line at all like just now. I waited 20 minutes for a small drink. The servers were working hard to make the orders but when the drinks are done they just fling them up on the counter say the name once and that's it. There were drinks up there and no one knew who's was who's. read more