At this point we are just ordering this wrap to see how much worse this can get. Today marks the fifth time in a row they have served me a chicken wrap when we clearly ordered the vegan falafel. The label even says falafel. I'm sorry to any vegans out there who didn't know the wrap color and accidently bit into a digusting chicken wrap. Maybe somewhere here is color blind? Maybe Starbucks does this as a means to declare a vegan option as unsuccessful, who knows. read more

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The only Starbucks on the east side that makes drinks correctly, or doesn't give you a hard time if you need something remade. They're very friendly and attentive, you can tell it's managed really well because even the long lines move quickly. I highly recommend this location. read more

Bad service even tho I paid customer for years can't use the bathroom or charge my cell phone 1 star service go to 25th st east and S there nicer on bathroom and charging not coming here anymore last time was the bathroom issue last saturday " Be a lot more kinder 1 star location read more

Starbucks Restroom Policy - A Disappointing Experience I travel frequently, and Starbucks has always been a go-to stop for me on the road. But my recent experiences have me seriously rethinking that. Last week, I stopped by a Starbucks in the Los Angeles area after a long drive. I walked in and asked the employee for the restroom code before placing my order, as nature was calling. The first thing she asked was, "Are you going to order something?" I was a bit surprised but didn't think much of it. Fast forward to this week--I was in Palmdale for a meeting and stopped at another Starbucks. Same situation. I asked for the restroom code, and again, the first question was, "Do you have an order?" When I said no, she told me I needed to place one first. I explained I just needed to use the restroom quickly and would order right after. Look, I get it. Businesses deal with all kinds of issues throughout the day, and I understand if there's a policy in place. But charging $7+ for a coffee just to use a restroom feels like a stretch. We've all tossed a quarter or 50 cents into a public restroom machine--this is just taking it to another level. What bothered me more than the policy itself was how it was communicated. There's a much better way to handle this. Instead of bluntly asking "Do you have an order?", why not say something like, "I'm sorry, our restrooms are for paying customers only. Thanks for understanding." That one sentence shows respect and professionalism. Starbucks is a huge company, and maybe my experience won't change anything. But I do think customer service is slipping, and for me, that matters. I'll definitely think twice before choosing Starbucks as a stop on my next trip. read more

Coffee place never has hot coffee. It's just like McDonald's brewing machine is always broken. read more

Customer service needs to be improved at this location. The Barista didn't want to give me a cup of ice water for my 2 year old nephew . She wanted me to make an order . I was already in Drive thru . I'm not going to making another order. Just rude and inconsiderate of others. Bad Service! I use to be an everyday customer but not anymore. You lost a valuable customer!! read more

Made me pay for a nasty wrap just to use the bathroom. The Starbucks corporation can afford to have people use their bathrooms, and I've been to other locations that have let me do so without having to purchase anything. read more

Worst starbucks location for Customer Service. Good drinks but terrible service. Workers act as if you're doing them a favor by shopping there. They're rude, condescending, and belittling. If you don't know their policies they'll berate you with them. Managers are even WORSE than baristas. I don't know how they think their attitude is acceptable; considering WE PAY THEIR SALARY. Major improvements are needed here. read more

I enjoy this place and it is always welcoming and warm and they stay busy and working hard

5/5 's - Literally A-M-A-Z-I-N-G! "Well Done and Brava!" My experience at this Palmdale Starbucks will be a lifetime memory. So I walked into Starbucks and was instantly greeted by everyone working there. I felt like a celebrity! Truly I did. Of course the place smelled like, the sweetest most satisfying cup of coffee that you will ever experience. Lauren, greeted me so confidently, it helped me to give her my order with the same confident energy. Lauren, took my order and immediately confirmed that I would receive my coffee momentarily. I shared with her that she is doing such a great job and that the only negative feedback I had to give, was that I recommend, that she uses her same confidence energy, that she greeted me with, to up sale her request for a tip $$. I explained that when the prompt for a tip comes on the screen, say the following, " If you agree that I provided you with good service, please leave me a tip that you think matches my service quality." "If not, you may skip that screen." I explained to Lauren that people like me, who usually tip fairly well, are looking for people like her, who provide excellent service. These two things, should go hand in hand. This, only makes since. To my surprise, Lauren's manger, happened to be standing(quietly listening and observing) about 4-6 feet, away from Lauren, while we are conversing. During our conversation, I even asked the manager did she agree that Lauren was excellent at providing great customer service, and she said "yes." Lol! I didn't even know she was the manger until Lauren and I were through talking and she revealed who she was. "Wow!" This was such a wonderful experience. The energy in the store felt so calming and renewing, all at the same time. When I got my coffee, I exited the store, but not before saying and hearing all of the goodbyes. As I walked to my car, only about 13 feet away, I could smell the caramel and vanilla sent, oozing from my grande sized cup. As I opened the car door and gently sat down, trying so hard not to spill a drop of the deliciousness, gently being caressed by my dominant right hand, I took my first sip. Mmmmmmmmmm, is all I could think. It smelled like someone poured "patience and Love" into my cup. Oh but when I tasted it! Have you ever gotten into a jacuzzi during winter? Before you get in, you are feeling cold, a little chilly. Oh but the moment your pinky toe touches the hot water, oh my goodness! Pure Chill Release Zone! Yeah, my Starbucks experience, at the Palmdale, Ca store, on Ave S and 47th "filled me up," in more ways than one. Thank You so much! I pray that your lives are blessed the way that you all blessed me. Kind Regards Tee read more

I always have a pleasant experience at most Starbucks and this one did not disappoint me, its located in a strip mall with lots of parking. The drive- thru was so crowded but inside was not, I ordered the Iced coconutmilk pineapple matcha and mango dragonfruit lemonade, they both were pretty good and refreshing. Service was fast and correct, also the staff were all friendly and helpful...there are 11 Starbucks in the city of Palmdale Ca, population 504,000 2021 read more

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All I can say is Amazing Service. I came in on Christmas Eve and Staci greeted me asked how my day was and all with the biggest and brightest smile on her face. ( Seems she loves her job) She's the epiphany of customer service. Thank you Staci for making my visit so wonderful. I hope you have a wonderful Christmas. My Caramel Brûlée latte was so good. Thank you for the recommendation. read more

I've been here many times, especially in the past four months. At times, the drive-thru seems to take an unnecessarily long time (as if slower than other locations with the same volume), but not too bad. I've sat inside and outside recently. Inside (like most Starbuckses) is kind of loud: frap machines whirring, ovens beeping, music pumping, people talking (loudly, to be heard over all the other noise). So, not great for studying or conversations, but not impossible for either of those, either. The place is clean, the restrooms well cared for (except once when I had to let a barista know one of the restrooms was out of TP). Outside patio is nice. Orders have been right every time. I'm sure I'll frequent this location many times in the future. read more

Starbucks - Interior, about 10:30 a.m. on a Friday. Clean, ready for guests! - Coffee & Tea Near Me - Palmdale, California

I drink Starbucks 2x a day. Sometimes 3. Never have I had an issue. I should have taken a picture at the drink they served me. As they are remaking it, they ask me what is an upside down shot? My cup was filled to the top with ice and no coffee touching it. I was baffled. As she remakes my drink I'm still trying to figure out what I was just given. This is not Starbucks customer service... My first visit here the shift lead , reminded me that she is shift lead. & there is no such thing as a Carmel brûlée shaken espresso. I asked for no classic syrup and substitute with Carmel brûlée and she just proceeded to tell me that wasn't a drink and I just said can I please have that. Idk but the workers they have here, do not give you the Starbucks customer service. read more

Drive thru took hour Hope the company readjusts The company needs some military operations manager to handle everything This free thinking has slowed the process down massive. We need to stay effective and efficient with out sacrificing quality. read more

Starbucks - Coffee & Tea Near Me - Palmdale, California

To Manager Melissa- This is usually my favorite starbucks to visit. I've left reviews before for Baristas outshining in their roles. But as a Manager Melissa does NOT reflect what the baristas do. She is full of attitude, is arrogant and unfortunately makes customers feel inferior. What is alarming is when I enjoy a Morning coffee and she is at a table SCOLDING A BARISTA. Is this usual protocol? To Scold your employees in FRONT of customers? Not only does it lack professionalism but it lacks basic human decency. read more

love the music, love the atmosphere, speedy service, & they always make sure my order is correct. forever the best starbucks location.

Watched them argue for 5 mins with customer that they won't remake his drink because they printed the sticker right. That has nothing to do with how you made his watered down drink. It looked like an Ice coffee with no ice. I'll never order here because of that. That is not policy and that was not right. This is what happens when a certain culture came in and changed everything. read more

I ordered a bacon Gouda sandwich I get this sad mess. Where tf is the bacon!? 2 stars cuz they didn't f up my coffee read more

Starbucks - "BaCoN gOuda" sandwich - Coffee & Tea Near Me - Palmdale, California

such slowwwwwww service ! Got in the drive thru line with 3 cars in front of me. I waited almost 30 minutes. When I got to the window the cashier scanned my rewards and disappeared. Didn't say a word just disappeared then came back about 5 minutes later saying sorry and then took my payment. Afterwards he gave us 2/3 drinks we ordered then disappeared again. I could see him pacing around for a bit then he was out of sight for roughly 10 minutes.... A tall frappe took 10 minutes..... I saw at least 3 other workers back there with him. The only time i've had to wait so long at a Starbucks drive thru. Would rather stick to the Starbucks on 47th if this is regular service for this location. read more

Had a bad experience running into an employee in the drive thru on 7/18 at around 9:45 pm. She was so miserable and had such an attitude problem that it ruined our mood for the rest of the night. no response when we said thank you even on the Speaker. We get to the window to pick up 1 drink and she goes want a Cookie, we said yeah and took it without thinking - we asked if we could get a pup cup. This lady sighed and was clearly irritated as if we told her to redo a drink or something, it wasn't even busy. She didn't acknowledge my dog or anything but was annoyed to have to give us a pup cup for him - I've never had that reaction before for asking for a pup cup. She legit rolled her eyes and was annoyed to have to put some whipped cream in a cup. Back to the cookie. We realized she gave it us for free due to perhaps a Customer changing their mind about it, so when she came back to give us the pup cup we said we didn't order a cookie, she said "yeah I said you want a cookie?" Very rudely. we still said thank you and she of course did not respond or even pass a smile. Why are you working here? You clearly are not happy and it's not fair to spread that to other ppl who did nothing to deserve that, we paid and placed a mobile order for ONE item - basic caramel frapp nothing fancy that would annoy baristas so why did we get third degree here tonight? you're not doing us a free favor. Giving us a cookie for free is cool and all but that went out the window with that nasty attitude. read more

Experience was absolutely amazing, workers were extremely helpful in a productive way still to keep everything moving, Ángel was amazing! i would come back solely from his service! read more

DON'T ORDER AN ICED MATCHA LATTE!!! this is my favorite drink but every time I go there and order it they NEVER make it right !? I even asked for it without ice & it's just so annoying paying for a drink that needs fixing. You taste no matcha in it at all!! (This is my 6th time getting this drink) read more

Starbucks - Matcha Latte - Coffee & Tea Near Me - Palmdale, California

I give this place 5 stars by the quality of their products. I have never been disappointed with the drinks I have gotten. However today I faced a disappointing encounter with Lizzette. She was very rude from the start. Last week I had ordered a Chai Creme Frappuccino (it is an actual drink on the website) and her attitude of the drink I choose was negative. She insisted that the drink didn't exists and started saying only Chai Tea and Matcha Tea were my only options. I then ordered a Blond Cappuccino and asked if it had sugar and she made me feel like a complete idiot by her choice of words. By her strong attitude not only towards me but towards other customers and her co workers led me to give this place a lower star count. I added a picture from the Starbucks menu just so everyone knows I don't make up drinks. read more

Starbucks - Coffee & Tea Near Me - Palmdale, California

I am have been sitting in the drive thru for 30 mins and then I am told they don't have any supplies to make a refresher drinks. It would be smart to put a sign up so people don't get stuck in the drive thru. This is very unprofessional as a business. read more

This is the 2nd time I have ordered a drink with NOW COWS MILK and they made my drink with cows milk again. Not only do I have nothing to drink all day at work now but my stomach it's bubbling last time I was on the toilet because they rather rush and not care. I am pissed. I can taste the difference I've been drinking almond milk for 5 years. read more

Starbucks - Coffee & Tea Near Me - Palmdale, California

I came into his place you know what the really really on organized they don't have everything the customer needs some customer asking for a cup tray and they asked him no we don't have any Five minutes later they gave it to another customer I Astley ask him do you have any hot sauce is it no we don't have any right now what kind of place do they have in here when they don't have nothing in the customer likes it makes you not to come back into this place because they don't have what the customer wants know what I mean if you really really uncomfortable with the service he gave me read more

Starbucks - I do come once in a while here but honestly the day I came they are really unorganized they don't have no cup trays no hot sauce in - Coffee & Tea Near Me - Palmdale, California

Don't know why this place has such bad reviews-maybe just grouchy people. Love love love this location, the barista Laura is always so nice and gets my order right every single time! Thanks to this team for making my mornings so bright! read more

Laura had really bad customer service when I approached her for status on my other 2 of 3 drinks. I'm just trying to see status, chill out... read more

Enjoy sitting in the drive thru for 30 mins with only 4 cars infront of you, Seriously the WORST Starbucks slowest employees of all time, They should pay me Gas for sitting in their f@cking drive thru. AVOID THIS BS Starbucks infact stay away from all Starbucks coffee isnt good for you anyway! read more

This review is for women in the community!! I've gotten uncomfortable MAAAANNY times from the type of customers that go into this starbucks. I don't think I'll be going back unless its through drive thru. I've gotten literally followed by one guy. Another guy made moaning faces when I drank my coffee. A guy with an anklet bracelet from jail kept trying to talk to me and left me a love letter. This has nothing to do with the employees, they are so sweet and always helpful. This Starbucks is always clean and neat. Its great!! But the creepy guys here is whats keeping me away. I can't. So girls please be careful and aware of your surroundings here!! read more

Everyone working at this Starbucks is really kind - like making sure to pick me the best banana out of the bunch on their counter - kind. The manager was especially nice to our group of 4 (which included a toddler & a dog). The shaded outdoor seating was beyond great. Drinks took a little while but they are crazy busy; constant line around the building for their drive thru and a line of at least 5 people inside at all times. Thanks for the hospitality (the cup of water for our pup was beyond appreciated)! :) read more

Literally the worst Star bucks in Palmdale. Their line always takes a half hour to 45 minutes to get through. I've literally timed it. All locations will tell me they need to check if they have the food item I'm requesting and today for some reason they didn't so I wasted my entire lunch waiting in the line for nothing. read more

Seriously have been in line drive through for a half hour. The slowest line ever. What could possibly take this long. I still haven't ordered. read more

Staff is always super friendly and makes conversation with you at the window. Very attentive, and make my drinks exactly how I like them every time! The only inconvenience is the way the drive thru is set up. During peak hours there's cars fighting to get in from 2 different entrances but that's not the employees faults. Hopefully contractors or corporate can get involved in fixing that. read more

Don't come here if you expect to be on time ANYWHERE I have been sitting in this drive thru for about 20 minutes and it's like this every time no matter how many cars are in front of me. The girls are very nice but damn so slow read more

First time I came here, my mobile order was stolen and then it was remade it and made wrong. The second time I came here, I sat in the drive-thru on a Saturday afternoon for 25 minutes. I don't know WTF is happening at this at this location but never again. read more

Umm out of whip cream, out of lemonade, out of grande ice cups. Sad. Then she tries to sell me the venti, umm NO! Put grande drink in the venti cup. It obviously won't fit in the tall cup. Duh! read more

Starbucks - Coffee & Tea Near Me - Palmdale, California

As much as I would like to justify my negative experience on the chaos of a typical Saturday morning, this time I simply cannot (especially after working in a couple different coffee spots). It was the morning of my best friend's wedding and we didn't order anything out of the ordinary. The bridesmaid before me ordered a mocha frappe with a cream base for her little girl and I a mocha frappe as is- no whip. However when I received my drink it tasted like a frozen hot chocolate. I waited patiently at the pick up area but seeing that there was no way I could possibly get the attention from the non-stop employees, I merely went to the cashier as she had no line. I told her that my tall mocha frappe indeed had no mocha/coffee in it and that they could just re-blend it with some coffee base or espresso shot and I would wait. She told me that I ordered a mocha frappe with cream base to then I told her my friend did, not I. She gave me some attitude and said, "Fine, I'll remake it for you..." which she made it personally herself (extra slow at that- no wonder she was a cashier). 2-3 minutes later she handed me my drink WITH WHIP and to my surprise it was the exact same drink I was made previously... no mocha... no coffee flavor, purely chocolate. I scooped off the whip cream in front of her and told her it did not taste like coffee which she was extremely short with me and said it was a mocha. I told her I will take it but will never return (as if she cares). After sharing this experience with the other bridesmaids in the car, they told me I should have pretended I was the bride and thrown a fit for the laugh of it. Too bad I am a terrible actress... that would have made a great snapchat or Instagram post. Get some better employees with better attitudes please. The customer is NOT always right but in this case, I definitely was and was super nice about it. read more

Marilyn was an amazing barista! Super accommodating and was very very friendly even at the crack of dawn! Thank you Starbucks for hiring great staff. read more