I received the best service from Q and Kamry! I visited Dutch Bros for the first time and wasn't sure what to order. Q was very patient and explained all of my options. Unfortunately, I wasn't a fan of the first drink I ordered. Kamry the shift manager was so kind to offer to remake my drink! I loved my second drink and would definitely recommend coming to this location. You'll receive great customer service! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Lancaster, California

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Super excellent service. Extra delicious white chocolate, lavender iced coffee. Ask the barista about trending drinks for this one, it's so delicious. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Lancaster, California

Long wait and mediocre drinks. I was initially excited to run across a Dutch Bros while in Lancaster. I went in the drive thru line manned by 2 staff members taking orders. However line moved super slow. When we finally got our drinks which was the ice blended ANNIHILATOR. I couldn't really taste the espresso or the chocolate macadamia nut. It was pretty blend. My friend ordered the same drink with an extra shot of espresso which tasted a little better. The staff were pretty friendly but when handing our drinks got the drinks mixed up. We realized that the darker one was the one with the extra shot of espresso but she told us the other way around. In any case, will probably not go back, at least to this location. read more

Dutch Bros Coffee - Ice blended ANNIHILATOR with extra shot of espresso - Juice Bars & Smoothies Near Me - Lancaster, California

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I absolutely love this coffee shop and more specifically this location. The drinks are never made incorrectly and hearing the music/laughter inside always keeps the positive vibes contagious. I always leave so happy with the service and their drinks. I had an order that wasn't quite what I ordered but instead of getting upset with me they remade it for me quickly! For a fun tip - many of the drinks can be made sugar free! Best shop to offer such a thing! :) read more

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I don't usually leave reviews, but this experience was honestly frustrating. The wait time at this Dutch Bros last night was way too long, clearly understaffed, and the line barely moved. It shouldn't take that long just to get a drink. That being said, I do want to give credit where it's due, there were two girls working who had the BEST attitude the entire time. Super friendly, patient, and kept things positive even though it was obviously chaotic. They're the only reason this isn't a 1-star review. Management seriously needs to fix the staffing situation, because it's not fair to customers or the employees trying to hold everything together. read more

I wish I could give 0 stars. I ordered 2 cafe lattes and received 2 cups of steamed milk. No espresso, no coffee, just steamed milk. Beyond disappointed. read more

Dutch Bros Coffee - Not a latte - Juice Bars & Smoothies Near Me - Lancaster, California

These ladies and gentlemen sure know how to make your mornings! I love coming to this location they are fast, respectful and make your drinks the right way the first time. Bri, frank, drizella and another young woman I can't remember her name at the moment always always make me feel valued when I visit! Thanks all!!! read more

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COMPLETELY MADE MY DAY THANK YOU special shout out to VON for the amazing service and genuinely awesome suggestion. Y'all better have a Von at every location! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Lancaster, California

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The wait is ridiculous and you can always expect a line of cars. Go to the location on "I"....faster service.

Don't ever come here between the hours of 5 - 9am. They're all incompetent. Took an hour to get my drink! I lined up at 5am didn't leave till 5:56am. Now I'm late for work & they wouldn't do anything to acknowledge how fucking inconvenient it is to be stuck in a line for an hour. To top it off once I get to the window these idiots are all plunging a sink right next to a bunch of drinks they had made while water is shooting up onto everything. I'm not going to drink this shit but of course there was no solution. It was just a "ohh I'm sorry, I can't give you anything for the inconvenience but here's your drink covered in water shooting out from our sink" disgusting. read more

Line wasn't that long and my order was taken quickly. I ordered the double rainbro iced rebel and it was a little too sweet for my liking. They had music playing in the drive thru which was chill. read more

Dutch Bros Coffee - Double Rainbro Rebel - Juice Bars & Smoothies Near Me - Lancaster, California

I absolutely love Dutch bros. This location was great upon initial open, however the frustration they have imparted based on lack of following their own basic processes leads me to leave this 2 star review. Beyond maybe the first or second time coming, I have not had a single instance after where their line coordination/funneling is working properly or being paid attention to, even actively sabotaging it themselves. One example - Their sign literally says to choose the shorter line... car pulls in front of me in shorter line... I pull in behind them because their line is still shorter line... waiting while they order... 2 minutes pass and different car pulls in other LONGER line (further back then I am)... car in front of me finishes ordering, order taker then goes to car that pulled in after me, in the other longer line. Why provide a direction of go to the shorter line if you are not going to follow it yourself? This is not an isolated example, and every time I choose the opposite of either the shorter line or line that did not have the last car enter, they seem to be doing the opposite that day. If y'all are not able to handle following your own basic process, then why even have two lines? It would be fine if it was once or twice, but this is a very common recurring event - no matter which option you choose (shorter line vs one that didn't just have a car fill) it seems to play against you. I asked the associate why they served the other car first, they responded that they were going back and forth between lines this time - which would be contrary to their instructions of going to the short line. YES, it is a small thing... but it is legitimately every time and clearly depends on the associate that day as to what will happen and if I'll actually be served in the order arrived... and id just rather not deal with that. I will literally drive two extra miles just to not. It is a breakdown in process and y'all need to have it as a point of emphasis on training or simply go down to one line. Lost a customer at this location because of it. read more

Love the Dutch bros. The drinks are amazing and the staff is always super friendly. Love the free stickers and giveaways. My favorite is the drink sizes are so huge and cheaper than u know. My fav is a sugar free vanilla latte with sugar free Carmel drizzle. Hour or cold so yummy read more

Dutch Bros Coffee - Love options - Juice Bars & Smoothies Near Me - Lancaster, California

Very slow service. The staff is friendly but it's not fun waiting 20-30 mins for a latte. Just not worth it. I did come around holiday season so it was super busy. Ordering ahead online in app doesn't make a difference since your order is never ready when it's indicated. read more

Ross always delivers amazing service! My Golden Eagle with extra caramel was made perfectly -- exactly why it's my favorite drink! Thanks Ross. read more

I got my drink fast, quick and in a hurry. Even though the drive-through was packed, they still took care of me. I placed my order to the regular walk up window and it was definitely needed to keep me up on my drive home. read more

Dutch Bros Coffee - The Annihilator is definitely a name for a coffee I did not expect. - Juice Bars & Smoothies Near Me - Lancaster, California

Attended an event nearby so decided to visit afterwards on my way home. The drive thru line was backed up to the entrance so I parked and walked up. Several beverages on the menu such as coffees, energy drinks, and lemonades. I ordered the Caramelizer, a blended coffee mocha with caramel mixed in. It was flavorful with a good boost of energy. There was music playing while you wait and a small bench. The wait was a bit long for the order but I was satisfied. read more

Dutch Bros Coffee - Late Afternoon Pick Me Up - Juice Bars & Smoothies Near Me - Lancaster, California

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The only time I visit Dutch Bros is when I'm in Vegas. There is no location within a 35-mile radius from my residence so I was pleasantly surprised to see a location while visiting one of the car dealerships in the area. I decided to get a drink for my drive home. Luckily, the drive thru line wasn't that long with only a few cars in front of me. However, I did have to wait a few minutes for my order because they mistakenly gave my drink to another customer. No biggie, I wasn't in a hurry. read more

Dutch Bros Coffee - Drive Thru - Juice Bars & Smoothies Near Me - Lancaster, California

Slow beyond imaginable. It doesn't seem possible how bad it is. I'm at a loss for words. I hate being the person to complain about wait times but good god. Make sure you don't have anywhere to be and plan on waiting for a minimum 20 minutes. You could probably put in a mobile order at the Ave I location, drive there, pick it up and be home in the time it takes to get a simple cold brew here. 2 stars because I love Dutch Bros but this location is seriously not worth it. read more

this location is terrible. all those young kids in there think everything is funny. They work slow. They cleared out their drive through line and I still waited 20 minutes for my drinks. The drinks were terrible on top of that. Hopefully management can fix their store and get better employees. It explains why their tip jars is empty. read more

Employees don't pay attention to when people got in line and my son and I ended up having multiple people helped that arrived long after us due to employees not caring. They made my sons not so hot chocolate ice cold and when I brought it up to the window to have it fixed the woman with red tinted glasses was very rude. read more

My son wanted to try this place and he downloaded an app on my phone and he went to a picked up window. He ordered an iced latte and I ordered a hot one. Service was decent he said. The taste of latte reminded me and tasted exactly like a Wawa gas station in Virginia. With that said, I will never come back to this location or any other franchise stores. I would rather brew my own illy in my mokapot. Yeah, no thanks. Not for me. But my son said his was ok. Another over priced gas station coffee. read more

Dutch Bros Coffee - Last - Juice Bars & Smoothies Near Me - Lancaster, California

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Coffee is great. The wait and lack of urgency is below one star. Not worth wasting 25 minutes of your time.

If you want bad customer service or people acting like you are asking for $1 million for a napkin go ahead and continue to support this location. Not only does the drink taste differently every day because they can't seem to keep a proper staff. The wait alone is not worth it. We are not ordering fine cuisine. We're ordering coffee. Just know I won't be coming back to this location ever! read more

Slowest Dutch Bros in the damn world literally spent an hour to get two coffees and once you're in line, there's no leaving because you're blocked in by a bunch of other people that don't want to be there. This line hasn't moved for 20 minutes Starting to think they ran out of Dutch or something. Regretting leaving a tip. read more

Dutch Bros Coffee - Cars not moving - Juice Bars & Smoothies Near Me - Lancaster, California

If I could give a zero I would! I went the other day employee took my order was okay seemed a little irritated but understandable because it's hot outside. I waited in line for over 20 minutes for three simple drinks. I tried my drink and it tasted completely different than normal it was also the wrong size so I complained. I talked to one of the girl managers who was very passive aggressive and just seemed to not care at all!! This experience ruined it I'm not returning to this one. read more

My drink was absolutely perfect! Something I would have only seen in my dreams. I saw the girl make my drink and she knew what she was doing. I don't even kiss girls, but I would've kissed this barista for blessing my drink with yummy cookie dough bits. read more

Dutch Bros Coffee - Iced oat milk caramel latte with soft top with cookie dough bits & cinnamon - Juice Bars & Smoothies Near Me - Lancaster, California

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Employee was rude and it showed while she was making our drinks. Did not greet and when asked about sweetener she made rude remarks. Our drinks were not pleasant read more

I asked for my drink with shots of espresso and got my drink without them. I was served milk. If you're ordering from here make sure you take a sip as soon as you receive your drink to make sure you got the right thing. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Lancaster, California

Drinks are yummy and sweet, drive thru isn't too crazy long, and everyone is nice. The worker at the front window will chat with you almost every single time.... so to all the introverts out there: prepare yourself. My favorite drink is the white zombie. read more

The barista this morning was wonderful and sweet! I believe her name was Bri. The Strawberry Colada was wonderful!!

When living in Arizona e were introduced to Dutch Bros coffee. Since being back in California we have definitely missed it. Now won't the new establishments being brought into our area we don't have to miss it anymore! Even as busy as this place gets the staff is still all smiles and great attitude!! They make sure we got our drinks in a timely manner even when some customers don't take directions well. My husband gets an energy drink or what I get most of the time and that's an amazing coffee -Flapjack mocha with white coffee, absolutely amazingly yummy!! read more

Dutch Bros Coffee - Mango orange pineapple energy drink and my favorite Flapjack mocha with white coffee topped with whip cream hot:) - Juice Bars & Smoothies Near Me - Lancaster, California

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Service is so amazing! Such kind people and all great vibes. The drinks are SO DELICIOUS can't decide which is my fav

Annette is amazing! Every time me and my husband get drinks here we hope to see her because she has the best attitude and a bright personality. Always good vibes with Annette! read more

OH MY GAWD!!! THE SLOWEST DUTCH BROS EVER!! I'm pretty sure they were having a bad day but it ruined the whole experience for me. I WAITED 30 minutes for two drinks and mine wasn't even made CORRECTLY!!! All the fellow patrons were flabbergasted. The only reason I went here is because I got a gift card and not only was I late to an appointment..I had to drink something that wasn't made correctly. I didn't want to turn around and waste another 30 minutes waiting for the correct drink but if I had the time I might of?? I'm glad I didn't spend my own money but seriously stupid. read more

Every time I've been here unfortunately it's always been less than good service. Every time I've stopped by I feel like I'm bothering the employees, especially if I'm ordering at the window. The most significant visits I remember was when I walked up to order (during New Year's Eve or day, one of those) I guess they had closed early and stopped taking orders which completely fine if the employee at the window had told me this. He was speaking to a friend that was behind us and waiting for their order and not once did he acknowledge or inform us they weren't taking orders anymore. We stood at the order window like idiots for about 5 minutes before finally a manager let us know. Nothing wrong but the employee could've let us know they were closed. Another time I did mobile ordering on the day of a sticker launch and when I arrived, they informed all of us with mobile orders that they would not be making them because they had too many orders to do. It would've been nice had they shut down the ordering system so we would be aware. Not to mention drinks always taste watered down. I definitely think they need more training. read more

My favorite place! Currently I am obsessed with the Cookie Butter Freeze, it's sooo good and made perfectly each time. The staff is always friendly and helpful! read more

Great service by Hannah. She was very pleasant and provided great customer service when I made a mistake. She was patient and willing to help fix the error. Thanks Hannah for your keeping your patience and helping us out! read more

Parking is a joke. The employees park in the customer lot. Management should have them park in the back lot not their customers spots. Stopped going here. Also SLOW AS HELL TO GET YOUR DRINK. No one is in a rush here. read more

Why all the hype? I ordered an iced vanilla latte. It was OK (wouldn't order it again). Has anyone looked up the amount of calories & sugar in their specialty drinks?! It's obscene. Pass. read more