I have bought the chemicals for my spa from here for the past four years. Wish that I had also bought a spa from them. When I couldn't get any help from the Marquis dealer where I purchased the spa, nor a second Marquis dealer, nor trying to get parts on-line or through one of their factory stores, I asked Sensible Spas for advice. They confirmed the difficulty in getting parts, made suggestions. Ultimately, I got the parts that I needed only by elevating the issue to Marquis corporate, but when I showed Sensible Spa the part in person, they told me "we won't leave you hanging" and sent someone out to get the part traded out. (So now I also know how to get the screen off with a needle-nose pliers). They only charged me a nominally time/transit fee. Finally, I was back in business after month of run around from Marquis. I am recommending Sensible Spas to everyone. If you haven't got customer service, you don't have anything. Thanks again to them! Alison Berndt read more

Bill and his whole staff went above and beyond for SEVEN YEARS, selling me a wonderful hot tub, helping me set it up properly, servicing it, getting me the correct parts, and replacing the parts for a reasonable price, and even helping me over the phone for free when I was freaking out, or just when I had a question. If I am ever in the market for a hot tub again, I will definitely buy from them. Excellent all around. Totally trustworthy and deserving of your business. A small business worth supporting. read more

If you're looking for a quality hot tub at a reasonable price shop Sensible Spas! The owners gave me tons of information on each spa and took the time to compare. Delivery & setup was a bonus, with detailed instructions on how to care & have fun with my newly purchased hot tub! Overall a great experience! read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

Hello, I bought a spa from sensible spas the manager Bill very nice guy. His delivery guys are very knowledgeable. I did my research by going to different spa outlets and I found that Bill at sensible spas was the best. We had a great conversation. We actually shook hands, which made me feel comfortable. I bought the spa thevery next day. The workers set it up told Bill I'll call him when I leave. Use it. I finally got there after the third time. I felt very comfortable. I called Bill asked him some questions. He gave me good response very nice individuals so I recommend sensible and More. read more

We stopped in to see what spas they had and ended up buying one! Debbie is very knowledgeable and explained all the different options. We were even able to get our spa delivered the next day. Delivery went smooth and we are very happy with our spa. read more

I decided to buy a spa and was very overwhelmed with all the choices so dived into Yelp to find a good spot. Was pleasantly surprised with how good of reviews & the qty of reviews Sensible Spa had so decided to try them. I was not disappointed. Firstly they are a super knowledgeable husband and wife team. Like it's a locally owned business. Secondly they are super responsive. I underestimated how many questions I would have and they helped me through the whole Journey. I was terrified of the delivery, both on if it would be possible and if damage would be done. Well, it was so easy, they were very, very careful and did not leave anything behind. Highly recommend!!! They are the best!!! I highly recommend Sensible Spa, they are friendly, courteous, knowledgeable and professional. read more

Sensible Spas - Slate cabinet with platnium shell interior. Love the color combo - Hot Tub & Pool Near Me - Livermore, California

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By far my best experience buying anything in a very long time. First off, when I went there I spoke to a gentleman named Sean and he listened to me and my budget. He didn't try and sell me something way over my budget and he explained about different hot tubs and what's important and showed me s couple but said that's not your hot tub. That he has a perfect one for me. He then showed me one and it was perfect. The price I needed, to the option, and it showed he really was listening to me. Then he gave me s name of an electrician to call for an estimate and I told him I have friends who are electricians but I'll call him. Can't hurt. His name was Mario. He came out, and just an awesome guy, super knowledgeable, and gave an estimate lower then what I expected. I hired him on the spot. I called my friend who is an electrician and confirmed it was a great price. Then came the delivery. It was awesome!!! Bill the owner of the spa place comes out, the electrician comes out, and they get it into your backyard, set up, tutorial and does not leave until I had all my questions answered. I can go on and on. I don't know these people but I do know that I'll tell everyone I know to go their for their hot tub needs. Class act business. read more

Best local company around. Great service, great people. Prices are great but more importantly, they absolutely service what they sell. I bought my hot tub from them over 5 years ago and still use them for little things like the hot tub cover I just bought last week - and they took the old one away at n/c. read more

Best place around for spas! I bought my spa a number of years ago and couldn't be happier. I've also used them for service and bought replacement covers there. Small business that treats their customers right! Highly recommend!! read more

We have recently purchased a spa and were amazed how quickly they were able to schedule and install. The installation team was professional and very helpful answering questions and walking us through spa care. I feel confident that they would answer any questions that come up. They were also able to refer an electrician who could assist in the installation. read more

Bill owner of Sensible Spas runs his business with professional information, fast response and generous advice. The hot tub we bought Aquaterra is great! Thanks Bill read more

It was an absolute joy working with Bill, Debbie and Sean. They made entire process so easy and no pressure at all. The entire process from order to installation was only 8 days. Absolutely love our spa. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

Great place to buy a spa. Family owned and operated. Staff and owners posess the skill, knowledge, and abilities to place you in the right spa at the right price point. Scheduling delivery and install was smooth, and the process went very well. Spa operation and maintenance was explained and demonstrated with patience and was easy to comprehend. This is our third hot tub, and we are very happy we found these guys. Easily recommend Sensible Spa. read more

I bought a new hot tub from Sensible Spas in April of 2017. I was looking for a model with specific dimensions that Costco no longer had, 84x91, an Aquaterra Chesapeake. Sensible Spas had a Costco return of this model that was advertised on Craiglist. I drove to the store to see it, and it was indistinguishable from new. I bought it the same day. I had a fair amount of prep work to do, as my previous built-in hot tub had to be cut into pieces to remove it, a new tile floor had to be built on my deck, and a new electrical conduit had to be run. Over the next month, Bill and Debbie Franks patiently answered every possible question I had about the delivery and installation processes. Both went seamlessly. Unlike Costco which delivers hot tub to the curb and does not do installation, by purchasing from Sensible Spas, I ended up having my hot tub working on the delivery date. In the last 5 years, several issues developed with the hot tub - one with the lifter, one with LEDs, several with the Bluetooth audio system, and it also needed a new cover. Sensible was always there for me to provide great service and take care of it all, both in and out of warranty. I couldn't recommend this outfit more. This review is long overdue. read more

Great and only place to purchase a spa. They held my spa for me for a month or so because my wife was in the hospital. They were kind, honest and I got a great price on a great spa. Thank you guys. From a small business owner myself I can definitely appreciate a great local small business like yours. Just outstanding! read more

Debbie and Bill were awesome. They were very knowledgeable and professional. My spa was delivered quickly. They had to trouble shoot because the concrete wasn't level. They brought in gravel and were able to complete the installation. They also provided a tutorial on how and when to administer the chemicals. I highly recommend Sensible Spas. read more

Bill was great, fast and was able to get my pump replaced and hot tub working again. Highly recommended

Great experience buying a spa at Sensible Spas in Livermore. Bill, the owner, showed my Mom (who wanted to purchase a new spa) many of the spas at all different price points but he quickly discovered that function and fit was most important to her, given she and I are both not very tall so many seats and lounges do not fit us very well. The spa he narrowed down to sell her was not the high end luxury spa with all the bells and whistles but one where the seat and lounge contours were scaled to our height range. Mom didn't care about the fancy features of the newest spas and Bill was excellent in figuring out quickly what was important to her. He didn't get the biggest sale out of the deal but he really listened to what we said, our actions in climbing in the spas - sitting backwards in the lounges, and our conversations while moving around the spas. Great salesman with impressive listening skills, willing to do what is right for the customer. read more

This is my third spa in over 20 years from Bill Franks and Sensible Spas. I have progressive health problems that only the hot moving water can help and Bill has always been there for me with expert advice and quality tubs. I have loved every one and this one is the Cadillac of them all. Sensible Spas in Livermore CA, is reliable, honest and accommodating I feel like one of the family. Thank you Bill Franks and Sensible Spas! read more

Fantastic place, good prices and,...excellent customer service (so far) :) . Sean was our sales/delivery person. Very helpful and knowledgeable. The only down side was an 800.00 delivery fee to Pacifica. Very steep considering the old tub was already ready to go and, Electric work was already in place. I would definitely recommend Sensible Spas. read more

I'm late with my review on this. However, the folks here were absolutely wonderful. From assisting with selecting the spa that was best fit for me and my space, to the careful and attentive delivery and setup. The post installation instructions, and follow-up messages afterwards were just amazing. I highly recommend them, and will be a repeat customer when it's time to upgrade! read more

This is my reply to Debbie's reply. 1) Who does not want an item that they are purchasing ASAP? 2) The sales rep had told me that I could have it in a matter of days. That was not a demand. 3) She HUNG UP ON ME. 4) I wonder what kind of after the purchase support I would have received since 48 miles is so far away according to her, read more

My husband and I purchased a spa from Sensible Spa in April 2025. We really didn't know much about spas. This was our first spa purchase. We went to the Spring Home show in Pleasanton. We first met Sean who was great. He informed us about the different spas and was nice. We then met Bill (the owner) who was also very informative. Bill encouraged us to sit in the spas to see which one was the most comfortable. Neither Sean or Bill were pushy salespeople. You could tell they love what they do. We ended up purchasing a spa (good price) that day. We had to have a cement pad poured for the spa and also an electrical line had to be installed. Bill referred both people (cement and electrician) to us. They were wonderful. It was like a one stop shopping store. They pretty much took care of everything. I think what impressed me the most is when Bill said if I ever have any problem with the spa to call him on his cell phone. This company has incredible service. I would recommend them to anyone!! You won't be disappointed. read more

I decided to purchase a spa from Sensible Spas last weekend. They delivered it the next day to my house in San Jose, and that evening it was up and running. There was a little leak coming from underneath, and they drove all the way out to San Jose the next day to address it. They had to empty the tub to tighten a jet underneath, but they filled it back up, and it was back in action. The only thing that could've been better was the price. The day after I bought it, the same exact model went on sale at Home Depot for $300 less than I paid, but delivery would've been a month out, and I wouldn't have gotten the A+ service that Sensible Spas has given me, so I'm not too upset about it :) read more

Bill gave us a great deal on a new spa. The installation went great. Since then he has been very helpful with repairs.

If you are in the market for a hot tub, do your research of course, and then know, SENSIBLE SPAS IS WHERE YOU SHOULD BUY FROM. Bill and his crew were beyond helpful, knowledgeable, and offered the best price in the Bay Area (we shopped around at multiple different stores). There was no gimmicky sales pitch and we never felt pressured to spend more money than we wanted to. We spent hours in the store sitting in different hot tubs while hanging out and asking Bill tons of questions. It truly felt like we had been buddies for years. Genuine, honest, forthcoming, and informative. Sensible Spas inventory is plentiful with a wide variety of options. Bill recommended an electrician named Mario for necessary electrical work that we needed to have done prior to install and he did great work and was reasonably priced. And I don't know, but it's pretty cool that the shop owner himself showed up on the date of delivery/install, worked with his crew, and went through everything with us himself. With a phenomenal experience from start to finish, I can now attest to their great reviews and truly understand why they remain a solid company after 22 years in the business. Thank you for everything, Sensible Spas. You have a customer for years to come and I'm confident in my Caldera Utopia Series purchase. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

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Just bought our second hot tub here. They are great people to deal with, we got a great price on a Spa and it was delivered and installed within 3 days. They even waited around until it was full with water before they left to make sure all was working properly and to go over all the controls with us. read more

We just recently purchased a spa from Sensible Spa. I was very pleased with the service and the quality of product that I received. I also was impressed with the same service they provided. They walked me through the start up and was even generous to enough to except my calls when I was confused how the system worked. They installed my spa exactly where we wanted and was willing to deal with the land scape to get it perfect. The team was respectful and fast. we were up and running in heart beat! They have a two year warranty and they honor it! Thank you Sensible Spas read more

Love my spa and their service and knowledge is great! Went in on Saturday had my hot tub on Wednesday!

These guys are FANTASTIC! I bought my spa from them 10 years ago and they have provided expert maintenance advice as well as service after the sale. My cover was finally falling apart and they ordered the exact fit replacement. Debbie kept me appraised of the order and arrival. Friendly, helpful and always there to help; what more could you ask for?!! read more

I ordered a New Spa Cover from them. It took about 10 weeks to get, no fault of theirs. Manufacturer and shipping problems. They kept me updated as time went one. I checked with other companies and the covers were more expensive and still not available for 8 to 12 weeks. As soon as the cover came in they notified me right away. I got the cover and it fits perfect. read more

I was hoping the company would TRY to make amends for their bad behaviour but, of course, they did not. Their response was typical of the service I received so far. Let's break their response to my review on yelp down and make it more accurate: "I really don't think all this anger and harsh words are over getting your hot tub cleaned. There must be something else going on. (I'm going to deflect from the main issue and not address the actual problem and make up some alternate narrative to deflect from the truth and evade responsibility). I have never gotten any complaints about my tech on cleaning a hot tub and he has been in the hot tub business for 18 years.(I'm going to again delegitimize the complaint, not address it or apologize or accept any responsibility. Just gaslight and deny it could even happen based on my tech's reputation.) Can't make everyone happy in this world as much as you try. (I'm going to pretend like the customer is just an unhappy person, I'm not going to explain my side of the story and what actually happened because I know it would look bad for my company.) I looked at your other reviews and this is something you do often. So good luck to you. (Because I see from your profile that you have left 25 good reviews, 3 neutral and 8 negative over an 11 year period I am going to use the 8 negative reviews, out of context, as ammunition, to deflect from my bad behaviour and blame the customer as a chronic complainer instead.)" I stand by my original review of this company. THEY HAVE BAD CUSTOMER SERVICE AS IS PROVEN BY THEIR AWFUL, INSENSITIVE RESPONSE TO MY ORIGINAL REVIEW AND THE PROJECT AS A WHOLE. It is too much RISK to use this company. They are not reliable and will drop your job if they decide it's not worth it or a good money maker for them. This is really a spa seller so they only care about the sales. Seems like the cleaning part is sort of a service they offer on the side that probably is not a big money maker for them. They don't really care about it so they did not give a thought to just dropping a cleaning project right in the middle if it's a little bigger of a project than they realized. Leaving a bunch of toxic chemicals and grit in my tub and taking off didn't seem to be an issue for them. That is not very "Sensible" to me! F- for this terrible excuse for a company. read more

Loved doing business with Sensible Spas. We had an old spa that we wanted removed from our house. From the point of first contact to the job completion was a perfect experience for us. I was asked to send pictures of the hot tub I wanted removed when I called them to enquire about the job. Very shortly after, I got a very quick and reasonable quote from with possible dates to complete the job. They called a day in advance of the agreed date to inform me that they had an opening to complete the job sooner. Crew arrived on time. They were very polite and professional. They did all the prep work and completed the job very efficiently in just about an hour. No messy debris left behind. No damages to the property either. Overall very happy with their service! Thank you Sensible Spas for a job very well done at very reasonable price! read more

We bought our tub from Bill at Sensible Spas. He takes care of are needs. The tub is always ready and waiting. Thanks SS. Would highly recommend. read more

Just had our spa installed by Sensible Spas. Bill has a great team handling great spas (Hot Springs). Big shout out to Kenny and Sean, who went above and beyond to get the spa installed. They even suggested a different location, which is much better. This is the place to buy your spa. read more

The Sensible Spas team are very responsive and accommodating. Bill and the team made purchasing my beautiful hot tub so easy. I came out to the warehouse to look at the tubs and bought one right away. The delivery team came the next day with everything I needed to set it up. They've been available for questions and came out to adjust a tech issue I had with the tub right away. I recommend sensible spas! read more

Sensible Spas - They made moving the tub to its new home easy! - Hot Tub & Pool Near Me - Livermore, California

From the moment I visited the show room to the delivery and set up everything was fantastic! Bill and his crew had personally overseen the delivery and set up of my Caldera hot tub and gave me excellent instructions on care and maintenance of my new purchase. And Mario the electrician is absolutely fantastic! He is super knowledgeable and works closely with Sensible Spas in coordinating the install and set up. Shout out to Kenny, who was really awesome!! I highly recommend this company if you're in the market for a hot tub !!! read more

After years of considering owning a hot tub and months of looking for good deals and the right one, we found Sensible Spas at a garden show. It just so hapenned that they had the exact style we were looking for and im pretty sure the price couldn't have been much better. They delivered it, filled it, and gave me a quick rundown on maintenance. So far I am very happy with my purchase. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

I can't say enough good things about this buying experience... right from my arrival Denice was there to guide me and show me the options I had. So many spas to choose from also.. I found what I wanted and and arranged for delivery and that was also a great experience. The team that came to the house were great. They went right to work getting my old unit out and in came the new one, they made it look so easy. Again I can't say enough on how great this purchase was.. I can't imagine buying from anyone else.... Thank You Sensible S read more

Sensible Spas - My new spa! - Hot Tub & Pool Near Me - Livermore, California

We are more than impressed with the high level of customer service and efficiency of Sensible Spas. We can't believe we picked out our hot tub on Sunday, had it delivered Monday, and up and running on Tuesday. The whole team was kind and the price was unbelievably affordable. Thank you so much! I recommend Sensible Spas to anyone looking for an awesome hot tub. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California