Yikes. The only reason they have two stars instead of one is due to the manager being friendly and apologetic, and actually refunding my money. I do appreciate that, but the experience itself was a failure of great proportions.
First of all, these folks really, really, *REALLY* need to work on their carryout operation's time estimates. I inquired at the hostess stand about getting a carryout and was told to order at their carryout stand adjacent to the restaurant. Fine, will do. I had plenty of time, or so I thought. Root Down was in the C concourse, and my flight gate was in the A concourse. No big deal: I'd already gotten through the hard part of the TSA security checkpoint, and I'd like to thank Rainsux from the Detroit board here for recommending to me to leave *plenty* of time at Denver's airport, as the TSA was terribly inefficient. He was right: they were. That being said, contrary to normal behavior, I accounted for this, and had gobs of time.
Or so I thought.
By the time I got to Root Down, it was 25 minutes before my plane started boarding, which is gobs of time once security is out of the way. Unless, that is, Root Down tells you that it'll be a 10-15 minute wait for your food. That was fine with me! Here's hoping it's closer to 10 minutes, but if it's 15, that's cool.
@!*#$@$!!!!!! Why can't they just say, "It's going to be 25 minutes for your order!", in which case, I'd have left without a problem right then. Nope! So I ordered right then. Found Chinese Take-Out Ribs on the menu at $20.52 (!!!!), and waited. If you like waiting, dude: THIS IS YOUR KIND OF PLACE. At the 15 minutes point, I inquired. The guy checked: "They're just coming up." Okay, cool. Five minutes later, no food. Um, where are they? "I'll check." My cousin, who I'm traveling with, has given up and gone to the gate...and I understood where he was coming from.
After 25 minutes, no food. I inform them: refund my money. Now. My plane is now *boarding*. I've gotta go. "They're just boxing it up now!" I DON'T FREAKING CARE. Money now. They do refund my money...and they basically give me the ribs because now, after half an hour, here they are. The manager was apologetic and nice, but this is *not* how to do things anywhere, much less an airport, where time is of greater importance.
I ended up making my plane with about 2 minutes to spare. The food, eaten on the plane, was functional, even decent, but hardly remarkable, and quite small, considering the price. I certainly wouldn't do it again. The time stress *alone* wouldn't be worth it, much less the (what I would consider to be) overrated food. Then again: I did eat it quite a bit after it was "fresh".
Look, folks, in this particular setting, you need to be a lot (and I mean *a lot*) more time-sensitive. When you give an estimate in an airport, it needs to be relatively close. Double the estimate, and you need to take a good look in the mirror about how you're estimating carryout time. Half an hour when I'm told fifteen minutes is not acceptable. Needs improvement. read more