Had a great experience with Marcus! Purchased my first pair of Red Wing boots and was provided exceptional service. Marcus made sure I not only had the boots I wanted but that they fit properly. They didn't have my size in stock but they were in stock at the Whittier store. I ordered them for transfer rather then pick them up from the Whittier store that day specifically so that I would only have to deal with Marcus! Ask for him for some exceptional service. read more

The only place I go to for my boot needs now. Rich is simply the best when it comes to knowledge and expertise on the Red Wing product. His customer service is truly exceptional and so is the product so you have the best of both worlds here. Don't hesitate. read more

Store is small, but the customer service is great. Upon walking in we were greeted by Rich? I think. He helped my BF find the perfect pair of shoes, inquiring about his previous pairs, likes, dislikes, went and got a few styles from the back, and helped him lace up the shoes too. The machine they have you stand on is cool - helps to find out arch height, and how you distribute your weight. Left with a nice pair of boots, and an amazing pair of insoles. Little more pricey, but well worth it. Insoles were $60, but after weeks of him coming home saying his feet and back hurt, and after the new boots, feeling great, worth the price! read more

Came here yesterday to buy some boots for my husband and was helped by Rich who was super awesome very friendly super knowledgable and very helpful he made buying these boots for my husband such a pleasant experience. I will defiantly be back again to this location for more boots in the future! Thanks Rich for all your help you where great. (Hopefully you see this review) read more

Guy I dealt with was comically unhelpful, which is surprising because the place has good reviews. I came in interested in trying on some different styles and sizes of the heritage boots but I was honestly surprised at how difficult it was making that happen. I get that Red Wing stores love to use their little digital measurement tool but it really only takes you so far. The thing spits out like six different sizes and multiple widths. At the end of the day, I gotta try the boots on and feel it out, which I haven't had a problem with at other locations. Also, if I'm uneducated about the selection and I say something like, "I'm interested in trying on any of these styles of shoes in front of me, I like them all," and you respond with, "well the sizing is all different," what am I as a customer supposed to do with that? Okay then, bring them out in different sizes for me! It's such a basic interaction of literally any shoe or boot store, one that I couldn't make happen here for one reason or another. Go to the unofficial Red Wing shop in Chinatown. They have a much bigger inventory and incredible service. read more

Beware when you take your boots to get resoled. I took two boots to this store & was extremely disappointed that both boots were not resoled with original soles. In fact I don't wear them anymore because they don't look the same. In fact they look strange. When I explained to the store they simply said they couldn't do anything about it because the factory resoled them. Consider yourself warned. I am no longer buying from this place and have warned my co-workers. read more

BEST boots money can buy. Last forever. Speak to rich the guy is super chill and knows what he is doing and has great customer service and will go above and beyond for you.. Overall this is a great store and you cant beat redwing boots. read more

So I was at the store on 1/4/16, when I walked in I wasn't greeted right away but I felt a nice vibe in the store. There were 3-4 other customers talking amongst each other and trying on shoes. There was only ones sales associate in the location at the time. Chris was his name, he finished helping the other customers that were there and had another person that came in after me but already knew what he wanted so he went ahead of me. I waited a total of about 15-20 minutes for the other customers to finish. When it was my turn Chris showed me what styles would suite me for my needs. He gave me a few options and I took my pick and he explain what the differences where and gave me feedback for each pair I tried. My overall experience took about 45 minutes it was a very good experience. I would recommend this to others. read more

Rich and staff are to be commended. I purchased a pair of 1211's and could not be more happy with the product and outstanding service.

Always drop off my iron ranges here they do a great job all the staff I've met are all friendly and helpful.

I bought my Iron Rangers from Rich and couldn't be happier. Great customer service! He oiled up my Gentlemen Travelers as well. Keep buying that good American made and buy them from Rich!! read more

Rich spent about 45 minutes with us, and provided great service! Very comfortable sitting area also!

Got fitted for a new pair of boots today at this store--Marcus helped me out. Based on service alone, I'm beyond impressed. A good pair of boots will last years, but it's VITAL that they fit correctly. Marcus knew exactly how the boots should fit, knew the product well, and took the time to bring out multiple pairs to make sure everything was perfect. Excellent experience. read more

Andy was very helpful in fitting my husband's boots and gloves. While they didn't have the boot he wanted in his size, Andy called the Covina store for us and placed a hold at the other store for us. Great customer service! read more

Rich is the man! I was having some crazy knee pains due to my construction job.He hooked me up with the right work boots that I needed and today my feet and knees are great full. I highly recommend this particular red wing store. And to Rich, you rock bro read more

While the stuff here is pricey, it will last you a long time. So what more can I say? We came in here looking for sheep slippers, and ended up buying more stuff $300+ and stuff still looks nice! read more

I bought a pair of boots there in July and have worn them almost every day since. Very good shoes. The sales associate did a good job of taking my foot measurement, explaining the product options, and finding me the kind of boot I wanted. read more

Rich is the man !!! I've been going there for work boots for years, even before rich. After rich got there he is always very patient but fast and effective to help your needs, always take my boots for cleaning and he doesn't make me wait a week like before. Sometimes he even has them the next day. Great and comfortable boots, and superb service. read more

First time at the Pasadena store. The best customer service ever. Francis you were so knowledgeable, professional, and friendly. I was blown away by all the information you provided me with regarding my new boots. I will definitely come back and bring the family. Thank you, Chill read more

We had to wait 30 minutes before the sales associate even acknowledged us!! We were helped by a man named Francis and he was very vague on descriptions on the shoes. When we started to try on shoes my husband asked if he tied his shoes wrong and Francis told my husband that it was his feet that one of them is larger than the other!!( before he tried on the shoes, they did a foot test on both his feet feet to find the best fit for him, obviously if one was bigger it would have showed!!!). While my husband was trying on shoes another customer had walked in to return his shoes because he had complained about how sore the shoes made him and they were uncomfortable and all Francis said was that it was how the shoe is and that'll break in and the customer told him that it was the steel toe that's making him hurt, and all Francis can say is that u need to break them in ( how the hell do u break in steel?!??) I felt soo bad for that customer .When I tried to offer my opinion to my husband he snided a sexist remark!!!! "good thing shoes don't talk" I was so disgusted!!!!! This is the only red wing store near us and my husband needed these shoes for work so I just held myself together and let him buy the shoes. If my husband doesn't like his shoes I'm more than willing to make the drive out to a different location....we will never be returning to that store location ever again read more

I work in Long Beach and live in Pasadena. I bought some boots on my lunchbreak in Long Beach, and decided that I didn't like the way they fit when I got home. I went to Red Wing in Pasadena to exchange them. Rich was amazing. He took great care of me, and he was extremely nice and knowledgeable. I was thinking of returning the boots and looking somewhere else, but Rich explained that each store has different inventory, and he helped me find boots that I was very happy with. I will be returning here. Great service. read more

Wow! Called about a fit issue. Rich was extremely helpful and looked up my purchase info even though I bought them in Burbank. When I came in, a very helpful woman fit my shoes with some pads to prevent rubbing until the shoes break in. She and her assistant Rich had stellar customer service. I will definitely recommend to my friends. read more

Yeah the Asian guy you are all probably referring to will not kiss your feet. Check your ego at the door buddy. Step up to the foot machine and let him do his magic. Feel good? Feel tight? Let him know till it feels alright. You'll leave with the highest qaulity American made boot money can buy. Pay the bill and don't expect him to blow you a kiss on the way out. This is Red Wing b***h! read more

The girl working on Sunday had lots of attitude and was not helpful. I asked if I could try on some boots and she said "what's in it for me?" Then proceeded to act put out when she had to get me another model of shoe. If I'm gonna spend over $300 on boots it would be nice if she was polite and helpful. I love red wing boots but I could buy them online without attitude. No wonder the store was empty. read more

The best boots ever! Love the way the boots give my feet support. Bought my first pair at this location. I tried them and am sold on Red Wing. The company emails free tuneups (condition, repair, exchange laces) and gave me a free US Flag charm for my boots. The Red Wing Company is like how an old fashion American Company use to be: outstanding product, they stand by their boots, excellent value for the money, and the stay in touch with you offering service after the sale. The boots are pricey, but the best investment you can make for your feet. read more

If it wasn't for "Store Manager" FRANCIS I would probably be a repeat customer at this location. With him running the show I'd drive somewhere else to avoid his rude sarcasm. As a PAYING customer when I have a question I expect it to be answered, not accompanied with a story and never given a direct ANSWER. He insisted on selling my husband a boot for his line of work, except he didn't listen to what my husband actually did. After attempting to sell us a boot that was 2 sizes bigger than what my husband wears, FRANCIS got frustrated when my husband requested a half size smaller and repeated to say SARCASTICALLY "Well that's on you". HUH?! No way that comment was appropriate or acceptable. RED WING shoes are wonderful and we will comtinue to purchase them. But there is NO WAY I would ever visit the Pasadena location with a Store Manager like that! Sucks being that we are Pasadena residents, but it is what it is. Amazing to me that Red Wing allows that. read more

Rich is the best! Wouldn't go to another location for work boots. He's a no pressure salesman he makes sure you get the right fit and the right boot for the work that you do. Used to go to Burbank, but won't buy my shoes from anyone but Rich in Pasadena going forward. read more