LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Went on a Saturday morning. There is parking, but it's not…read morefree. With receipt and validation 1.50$. I was told it was free, but still got charged in the DSW parking area. When I was driving out at the toll machine I was already trapped by a car behind me :( I paid and left... That being said.. As you walk in, looks like it's supposed to be a higher end warehouse shoe store. All the products look great, but the customer service... I tried asking for assistance, but it was hard to find someone and when I did, I felt like I was slightly disturbing their day. At check out, the person there seemed quite dismissive especially when I didn't want to sign up for a member or give any points away. As I finished the sale, I was trying to find my parking receipt and just said out loud my thoughts of, where is my parking ticket, with out even looking up, they said in quite a dismissive way and shaking their head, ' it was the first thing I handed back to you.' There was one person there who was friendly, but it did not equal the rest of my interactions. The products there are fine. Prices seemed reasonable. There was a nice selection, the store looked nice, but the personal experience there... well... when I first walked in and looked around, my expectations were high, but in reality not the best.

Nice vibe! Store is down the stairs and in a cozy location lots of local merch and kind owners!! :)read more

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I was looking to get some Hokas for running. I'm not a runner but I do stand a bunch and I started…read moreto run a little. I'm currently expecting and the young man helped me see how I walk lol he told me I need arch support it was kinda embarrassing but also he kept it real said it would help if I got inserts or he can show me another shoe with arch support. I ended up getting socks too I loved the try on socks but I saw some nicer ones. I can't wait to try my shoes on tomorrow I definitely want to come back to get another color. I got black for now :D

My wife was looking for a pair of walking shoes, as her previous ones started to hurt her feet…read moreafter only a few uses. We immediately felt welcome as we walked in, as their associates greeted us and asked us about any questions we had. They helped analyze her stride/gait, and gave us a variety of recommendations. I wasn't in the market for shoes myself, but I was able to get my gait analyzed as well, as I had always been curious about my running/walking form, and which shoe would work best for me. After trying on a few pairs, we finally picked a pair of New Balances. They have a large selection of shoes, from brands that are popular such as Brooks and Asics, to lesser known ones such as Diodora and 361. They also carry everything else you could need for your feet/shoes, such as socks, cushioning, recovery items, etc,. I believe their prices are pretty close to MSRP, so you may be paying a bit more than if you were to grab them online with discounts, but the customer experience is unrivaled, and it's worth supporting a local store if you can afford to! They also seem to have quite a few running events, so if you are close by, it seems like a nice place to potentially find a running community. I would highly recommend Run With Us for any running/walking needs!

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

I had such a wonderful experience today with Natan! He was exceptionally helpful and attentive. I…read morecame into just to browse and ended up purchasing this cute outfit! Natan literally went above and beyond to ensure I found what I was looking for. He exhibited managerial level of service, not sure if he is one, but he is definitely showing his eagerness and ability to fulfill the role. He offered help immediately upon my arrival and greeted me to the point where I felt seen. I appreciated that! I got a great deal on a cute two piece set, very satisfied!

Came in with some DS SBs. Employee said he didn't know what they were nor how much they are. He…read morehardly looked at them. And brushed me off. Kinda of comical for a 2k shoe...probably not going back or trust with buying/selling shoes. LOL

Awesome group of guys. Very knowledgeable and they're willing to work to get a deal done. Thank you!read more

Yes, I recommend supporting local businesses like this one. Family owned. Wonderful friendly…read moreservice. My mother suffers from swollen feet. I've purchased two pairs of shoes, high quality, comfortable and a beautiful sun hat for me. The price is worth the value of the shoe. It's like your in Europe. You can smell, feel and see the quality!

There is a reason a community institution becomes a community institution…read more First, they were great help to me in replacing my shoes lost in the Eaton Madness. They had my purchase record from years before and I could order the exact same pair of shoes that I loved. Second, they were of great help in dealing with the manufacturer with a pair of shoes I had problems with. I can't see this happening at a corporate owned store or website. I am a loyal customer forever! Thank you, Luchas!!

Shopping day in Old Town Pasadena with the family. I got my self a pair of wool sneakers that are…read moreso comfortable. I already wore them today while shopping and loved them. The new selection of colorful shoes are so cute here. Specially the fall colors. Love Love ... customer service was friendly and helpful, the store is so spacious and beautiful, location is great near many other stores. The prices are reasonable compared to other similar brands.

I was so glad that there was a b&m Allbirds location here in old town Pasadena. I wanted to try on…read morethe different shoe sizes because I had originally gone certificate to buy some shoes and the team here were phenomenal and very accommodating. They had brought out a bunch of different styles in different sizes for me. Unfortunately, I would say everything was so comfortable that it didn't help narrow my decision down. They have a full sizes for most of their shoes, but for couple models they do have half sizes I think the ones are a little more sporty where they would have half sizes. I know there aren't too many days retail stores for Allbirds at all so it was a great treat to be able to try them on and not have to blindly guess a model and size that I'm staring at online. Thank you Allbirds for being so accommodating and helpful.

Steve is my go-to guy; dependable, honest, quality gear and service for a fair price. This is what…read moreI expect from my local bike shop. Thank you, Steve.

First time at the Highland Park WSS. Small but clean location. I honestly expected it to be more of…read morea mess so I was pleasantly surprised. We went in to look for new shoes for my son. Found a couple that he was interested in. Inquired with an employees about a different size. He checked the back and then checked his handheld device for inventory. My son's size was not in stock but we were satisfied with the employee's willingness to help. After a little back and forth he decided on all white hightop Nike's. Fairly priced. The store seemed to get a little busy while we were browsing but we got lucky when it was checkout time. No line. No line. Fast in and out. Overall it was a good experience and I would come back to this location in the future. Bonus: they offer military discount

I love Rothy's and have several of their shoes. I have been eyeing a new pair and stopped into…read moretheir Pasadena shop to buy it. The employee greeted me when I entered and when I found the pair I wanted, she brought it out, I tried it on and when I was ready to pay, she took care of the transaction with the device she was holding. Very easy shopping experience. I was in and out in less than 10 minutes!

Love my first pair of Rothy's shoes. I have been wanting to get one for so long and finally gifted…read moremyself a nice pair of shoes. I have purchased shoes for my niece few months ago and she loves it. This location is the closest to me. Customer service is amazing here. Friendly and helpful staff making sure you are happy with picking your pair of shoes. The price for their shoes is on the higher side but they are great quality and washable and recyclable. They also have sales on last season items so it suddenly becomes affordable. Can't wait to buy another pair.

I've bought shoes here several times. Twice a year I get a coupon in the mail that is good for $25…read moreoff a pair of shoes. I have a problem buying shoes because I have narrow feet. If they don't have the shoes in stock they will order them for me at no extra cost. They are very patient, don't rush you to make a selection, and they are not pushy. I've tried on as many as eight pairs of shoes and there was no problem. Best shoes I've ever worn and great customer service! If they ever go out of business, I'll have to walk around barefoot!

After 10+ years working in the restaurant industry, I finally came here for a pair of slip…read moreresistant shoes! I usually opt for the cheaper options, but I wanted to get something higher quality, with better support. I arrived just before closing and Shirley helped me out. She took me straight to what I was looking for, sized my foot and even helped me try on my shoes! Absolutely amazing customer service and a reason to return in itself! Thank you so much Shirley!