When your husband got me Louboutin penny loafers I was honored but not surprised. Imagine my shock…read morewhen only a year later the soles were coming apart. I had driven past this location many times and only heard positive feedback. I was indeed concerned if it was salvageable and was getting ready to ask him to buy me another pair. Voila. Amazing work. They look brand new and perfect. I had attempted to fix myself utilizing glue from amazon, but I can't be an artisan and pretty at the same time and botched my shoes ...sorta like your botched lip injections. Pacific shoe repair cleaned the amazon glue etc. Owners are so kind! Definitely recommend.

Best cobbler ever! The customer service was lovely, and the lady up front was beyond amazing…read more As a first responder, I've been using these boots for the past year both on and off the field, so they were pretty beat up. I didn't expect them to be able to do much.. but when I picked them up, they were honestly unrecognizable. The boots look almost new and I'm so impressed with the attention to detail. The price was very reasonable, I left really happy, and I'll definitely be returning.

I wish I had taken before pictures of my shoes before bringing them in. No one understands how…read moredifficult it was to even drop them off because of my work schedule. I've been trying to coordinate it for months. Victor's daughter is awesome and we have matching energies. They repaired three pairs of shoes - my Martens and Maddens. Excellent job that they look brand new! Victor's Shoe Repair will always be my go to! My shoes came out fantastic! Got new heels for my Madden combat boots. My Madden platforms were repaired, too. They are real cobblers as they repaired my straps on my Martens baby doll shoes. They're the real deal. So glad that after 15 years, their quality is comparable as they use the same products.

I had a small tear in a brand new work boot and brought it in to see if they could repair it. They…read morehad me leave it with them, and when I came back to pick it up, it looked amazing you couldn't even tell there had been any damage! When I asked how much I owed, they told me I didn't owe a dollar because all they had to do was glue it. I was honestly so impressed by both their kindness and honesty. It's rare to find a business that puts customer service ahead of making a quick buck. Thank you so, so much! I'll definitely be back and will happily recommend you to anyone who needs shoe repairs.

Quick and kind service…read more I had a leather wallet with a metal card holder and it fell off. They were able to reattach it well and quickly.

Robert did a tremendous job on my favorite heels. I've had these cognac leather heels for over a…read moredecade and unfortunately they were deteriorating due to dry rot. Thankfully, the exterior leather parts were still in good condition, so Robert took the time and care to restore and replace the damaged parts with even better materials and fully reconstruct my heels. I'm very happy with the results and I'm looking forward to wearing them in the future.

Amazing service! The shoe spray I purchased for my suede shoes worked amazing! Harry was so kind!…read moreThe only shoe repair I will go to. I would highly recommend!

I went there this afternoon to add holes to my five Ferragamo belts -- nine holes total. The…read moreemployee who first helped me was polite and professional, and I was told the job would take about 10-15 minutes, so I decided to stay in the shop and wait. My mistake was not asking for the price upfront because, honestly, I never imagined that adding a few simple holes to belts would turn into one of the most ridiculous service experiences I've had in a long time. A little later, another man walked in, probably the owner. The atmosphere immediately changed. When the work was finished and I asked how much I owed, he casually said "$70." For a second, I genuinely thought I misunderstood him. Seventy dollars for nine holes in leather belts that took less than five minutes total. When I questioned the price, he started giving me explanations about how the belts are expensive, designer items and therefore they have to charge more "in case something goes wrong" and they would supposedly need to replace them. He repeatedly emphasized "$8 per hole," as if this was some highly specialized luxury procedure rather than simply punching a tiny hole through leather. What made the explanation even harder to take seriously is that the work itself was extremely basic. No restoration, no stitching, no custom resizing, no craftsmanship involved beyond a quick hole punch. I literally didn't even finish my chess game while waiting. The entire thing was done almost immediately. I completely understand businesses charging fair prices for skilled labor and quality work. That's not the issue here. The issue is feeling like the price was made up on the spot the moment they realized the belts were Ferragamo. Whether they charge $2 or $14 per hole changes absolutely nothing about the so-called "risk" they were talking about. The whole interaction left a very unpleasant impression. Instead of transparency and straightforward pricing, it felt opportunistic and unnecessarily greedy. Had they simply told me the cost beforehand, I would have walked out immediately and gone elsewhere. I paid because the work was already completed and I didn't want to argue any further, but charging $70 for something this simple is absurd. Completely overpriced, poorly justified, and honestly disappointing. Definitely not recommended.

AMAZING!!! I had given them a pair of slides that were completely worn down and they made it look…read morebrand new!! Their service was incredible and I will definitely be back!

So glad I found Deluxe Shoe Repair! I took in my son's Jordans because the stitching/glue was…read morecoming apart, and I wasn't sure if they could be saved. Luckily, I came across this place and decided to give it a try and the best decision. Sako was amazing. Super friendly, honest, and took the time to explain what needed to be done. He made the whole process easy and stress-free. Within 24 hours, he texted me that the shoes were ready for pickup, which was impressive. Not only did he double-stitch the areas that were falling apart and make them solid again, but he also cleaned the shoes, which was a really nice touch. They looked great when I picked them up. Fast turnaround, quality work, and great customer service. I'll definitely be coming back here for any future shoe repairs and highly recommend this place to anyone in the area!

Theee best shoe repair place!! I Have been going here for many years!!!! I just took two pairs of…read moremy shoes to get the heels fixed. It was done beautifully and clean thank you thank you

I wanted to attend a Halloween party and I wanted to make custom shoes. I brought them over to…read morePaul's Shoes to get them altered and customized to attend the event at the Sun King Restaurant. They did a great job on the shoes and I am very happy with the work and service they did. I recommend all to come here for their shoes needs

George is an expert and quality repairman. It's so rare to come across someone like him these days…read more I have brought him shoes, bags, and watches. If something is too far gone he tells me honestly he cannot fix it. Highly recommend his business!

Exceptional service and great conversation. In a world of big chain stores, it's refreshing and…read moremeaningful to support a local small business with a big personality. I got my house key copied while George and I had a lovely chat. I'll definitely be bringing my shoes here!

Updating my review to 4 stars…read more I picked up my items today, and I'm pleased to say they look great, as they always have. The tailoring was done exactly as expected, which is consistent with the quality I've come to rely on after being a customer here for many years. The storefront employee was contrite, offered a sincere apology, and provided a full refund for the order. While the refund itself was not the primary issue for me, the principle behind it -- acknowledging the inconvenience and taking responsibility -- meant the most. I truly appreciate the professionalism shown during this follow-up interaction. Based on how this was handled, I am willing to look past what I hope was a one-time issue and continue using their service moving forward. End of update ________________________________________________________________________ I have been a loyal customer of this dry cleaner for many years and have consistently trusted the quality of service--until my most recent experience. Last week, I brought in two pairs of denim. One pair was to be cleaned and used as a tailoring reference for a new pair. I prepaid for the services and was given a written promise date of 2/14 for pickup. When I arrived on the promised date, I was informed that my items were not ready. The employee at the front counter, who appears to be new, simply stated, "Sorry, we don't have your items today. You'll have to come back Monday." There was no acknowledgment of the inconvenience of making a trip on the scheduled date, nor any effort to offer a reasonable accommodation. When I expressed concern, the situation became more disappointing. Instead of taking responsibility for missing the promised date, the employee turned the issue around and said, "You've been coming here for years--when have we ever made a mistake for you?" It felt as though he was using my long-standing loyalty as a way to dismiss the current mistake, rather than valuing it. Being a long-term customer should not be used against someone to minimize a legitimate concern. If anything, it should warrant greater care and professionalism. When I reiterated that I was relying on the written promise date provided to me, he escalated the interaction by raising his voice, speaking over me, and ultimately suggesting that I take my business to another dry cleaner in the future. Mistakes can happen in any business. However, how those mistakes are handled is what defines customer service. Unfortunately, this interaction reflected very poor service, particularly from the new storefront employee. It was surprising and disappointing, especially given my many years as a customer. I will return on Monday to retrieve my items and hope the matter concludes more positively. Depending on that outcome, I may revisit my review. However, the way this situation was handled was not appropriate and not the level of service loyal customers should expect.

I wanted to share a recent experience I had with Pristine Cleaners regarding an alteration. I…read morebrought in a dress to be taken in, and the woman at the counter, who seemed quite annoyed, immediately stated it wasn't possible because there was "no seam." She then dismissively handed the dress back.ti be honest she seemed TOO LAZY to even TRY However, I took the SAME dress to another tailor, who was able to complete the alteration in just 3 days without any issues. What the hell is she talking about "it's impossible" to fix this dress Also I wanted to share a story about a pair of Abercrombie and Fitch jeans I bought almost two years ago. Unfortunately, I can no longer return them, and they don't make smaller sizes in this specific style. When I had tried them on, they were quite large, to the point where she felt it was ridiculous and that I would need to go down three pant sizes. She attempted to fix them, and they looked decent, but I believe the tailor I took my OTHER DRESS she claimed was IMPOSSIBLE TO FIX could have made them look even better. Regardless, these jeans were just sitting in my closet, so I decided to try and do something with them instead of letting them gather dust. that being said I will never return to pristine cleaners ever again The lady is usually in a badass mood ANYWAY

Best shoe repair & shine! He Has 30+ years of experience and…read moreis a true craftsman with shoes. Super happy to find out he still in business

Oscar is very nice and polite. He goes above and beyond very nice Guy family owned business. Love…read moreit.

Since living in Burbank for over 35 years, this is the only shoe repair that we go to. The…read moregentleman behind the counter is the best in the business !