Highly recommend! The quality of repair is excellent and the price is reasonable. His advice on…read moreshoes that are worth repairing is well taken.

The Service requested was the replacement of the tab of a heel on a boot. In order for both boots…read moreto be even, be aware - Both heel tabs had to be replaced? even if only one was missing a tab. Technically the tab was not missing. It had gotten loose but he couldn't put it back. He had to add a new one to each boot. I felt it was pricey but he did clean the heel and possibly paint it. Not sure but heels look nice.

After a different shoe cobbler almost ruined my favorite pair of boots with a resole that lasted…read moreonly a week, I was honestly worried they couldn't be saved. I decided to bring them to Shoe Wiz Instant Shoe Repair since they were near my DTLA office with hopes they could assist. The two gentlemen took the time to carefully inspect my boots and explain exactly what had gone wrong with the previous repair. They walked me through every step of how they planned to correct the issues, and it was obvious they knew their craft inside and out. When I got my boots back, I was beyond happy. Not only were they saved, but they honestly looked better than they did when they were new out of the box. The quality of the workmanship, attention to detail, and pride they take in their craft really show. Talented, honest, and true to their craft. They've earned a customer for life, and I won't trust my boots or any shoe with anyone else. If you're looking for true craftsmanship and people who genuinely care about doing the job right, I can't recommend Shoe Wiz Instant Shoe Repair enough.

Just a small old school shoe repair shop that always brings a hard work ethic and a pride in their…read morecraftsmanship. Honest people and honest prices. It's only about a block away from our office and I know they've saved quite a few pair of shoes for our employees. Please support the local small businesses like this when you can, their survival is imperative in today's consolidating world.

I had a small tear in a brand new work boot and brought it in to see if they could repair it. They…read morehad me leave it with them, and when I came back to pick it up, it looked amazing you couldn't even tell there had been any damage! When I asked how much I owed, they told me I didn't owe a dollar because all they had to do was glue it. I was honestly so impressed by both their kindness and honesty. It's rare to find a business that puts customer service ahead of making a quick buck. Thank you so, so much! I'll definitely be back and will happily recommend you to anyone who needs shoe repairs.

This was the second time I've gone to Victor's to have them repair my shoes, and the heel I went to…read moreget fixed I wasn't sure they could get done. Attached is the photo; it's a heel with a wrap around strap attached only on the outer side and their craftsman was able to secure it and make both shoes fit perfectly! The job was perfectly in my price range ($30) when I had no clue what the job would have cost in general. I'm just thrilled that I could wear these shoes after having them stored in my closet for two years after buying them off eBay and fretting that I would never be able to wear them!

Johnny was wonderful. I looked hard for a cobbler to give my business to. He was considerate and…read morepatient with me as we spoke through google translate. I had him stretch the ankles in my super tight blundstone boots and he did a great job. He did say they might shrink back, since we did not replace the elastic, but I do feel he provided some decent stretch for the cost- they are much easier to take on and off now! Would absolutely recommend Johnny to anyone I cared about.

I was able to negotiate a good price for my shoe shine... And the owner did an excellent job. He…read morewent above and beyond. The shoes looked brand new. I would definitely return. while parking can be challenging I was able to pull right up and put my hazard lights on and run in for both the drop off and pick up.

!!! DO NOT EVER GO HERE !!! Do not take your items,…read moreespecially higher end items to this business. They simply do a sloppy, reckless job and attempt to place the blame on the customer, calling them liars and stating I was a "bad man" for attempting to right the wrong that was done to my wife's shoes. We dropped off a pair of fairly new Margiela Tabi flats for a simple heal resole and added a small cushion on the inside of the shoe. That was on June 15. We picked up the shoe this Saturday, July 11 and initially was only shown the bottom of the shoe where the work was done. Fine, placed in the bag and took them home. When I got home, I showed my wife and found there had been a stroke of paint or some black material on the right side of the right shoe. We attempted to wipe off with a wipe but was only faintly coming off. I called the shop and the asked I bring it back because they could take care of it right away. I came back, showed the shoe and then proceeded to get verbally harassed by the shop owner and the young guy working on shoes in the back. They first claimed that it was not paint and it was the shoe material that peeled off, but yet they could not explain why the material of the shoe still felt like leather and not felt that was everywhere else around the shoe. I also showed a picture of the shoe when dropped off stating even it was "peeled off or cracked" that wasn't how we dropped the shoe off and yet the shop continued to lie and state they had no explanation but only said it was not their fault or doing. They then attempted to say I placed the paint there and that "it couldn't have been them as they never painted the shoe" I advised it was clearly not on purpose which we weren't stating it was but the shop failed to take any accountability, simply stating they could not explain it nor fix it but refused to take any action to rectify the situation. Lastly, they gave me my money for the service back, which wasn't even the full amount and told me I was a bad man before walking away. My wife called after I left to speak with someone and the shop worked ended up texting her back to argue and attempt to dispute any responsibility. Disgusting place. These are very expensive shoes and the fact they refused to just take any responsibility and instead place the sole blame on my wife and I when we literally had a picture of how they were dropped off is disgusting and I would never give this place another cent or second of my time.

I wish I could give more than five stars!…read more Robert and his team saved me, my sanity and my feet -- I bought a gorgeous pair of Nicholas Kirkwood gold leather slingback sandals for a wedding but the ankle straps were too small/tight to be comfortable. They found a perfect color match and extended the strap with perfectly matching gold leather so I could walk and dance more comfortably. The shoes are impeccably perfect! I wore them 12+ hours comfortably and danced for hours with no worries about the strap thanks to their handiwork. They were so collaborative and worked with my timeline, going above and beyond to make sure I was happy and comfortable. I am so touched by their care and dedication to their craft -- they worked serious magic on my shoes. Thanks guys for making this gal's outfit and day :)

Arthur had been a part of the community for so long, doing amazing work at fair prices. I've had…read moreat least half a dozen shoes revived here and my wife comes here often for boot and heel caps. All was well until he closed and has not been reachable. My wife had just taken her favorite boots to him and now is so upset that they have disappeared along with Arthur! I expected better from him. He's a stand up guy. This ghosting is a bit ridiculous. We need an update sir. This is no way to treat your loyal customers.

Artur has had my shoes for almost a year now since I dropped them off last summer and has…read morecompletely disappeared. Not to mention I paid ahead of time so now it just feels like my money was pocketed and my shoes were stolen. Artur, if you care about the integrity of your business, you will communicate with your customers. Your customers have every right to be upset and to feel like they were cheated especially when we try calling the phone number you called us on and no one answers the phone and text messages are left on read. At least allow your customers to pick up their shoes at a different location if you still haven't found a new location for your business. It's been way over the estimated time that you gave us for when we would be able to pick up our shoes. A phone call and communication goes a long way. This could've been prevented if you were open with customers that you were going to hold onto our shoes for months on end and not provide a phone number to reach you at.

I brought some shoes to Shoe Lab for repair (finally)! the guy was so nice, and honest, and the…read moreturn around time was pretty quick!

Wore my $1,300 Christian Louboutins once for my wedding and brought them here for a sole…read morerestoration. Got them back with a missing spike. Ricky refused to take responsibility, offered no solution, and I had to fight just to get a refund. If they weren't responsible, they wouldn't have refunded me. Terrible customer service and no accountability. I won't be back.

Ray the owner clearly cares about his work and resoled my favorite shoes like new. He also hooked…read moreme up on insoles.

Excellent work and great customer service!…read more My boots needed a polish and my suede heels needed new tips. Both were done beautifully and they offered the option of more extensive repair on the heel but it wasn't worth it for a pair I barely wear. They weren't pushy about the more expensive option which I appreciated. It took about 2 weeks, but they texted me as soon as they were done.