I ordered some Thule rack parts to fit my Mazda CX-9 with flush rails. I originally was quoted on a Cargo box too but decided against it. The man said it was easy for them to put together and I said OK I'll get the rails and footings for over $600 and that was with a 25% discount for a Labor Day sale . NO WHERE was there a cost stated for any installation, which for this would be putting the pieces together. Which they can do in their sleep.Maybe the associate Renate was intimidated by a large man complaining that the easy installation was taking two hours more than he was quoted and he didnt have the time anymore. I ordered the parts later by phone, never a mention of the installation costs, Today when he called to say the parts were in he asked if I wanted them to put it together I said Sure, he then said it would be $145 more for this. I said it is no where on the contract of anything about any install cost and that should be quoted before. He said he did I said no he didnt and maybe he was intimidated by the very angry large man pacing the showroom. Now I look at the receipt and in very small type is "owes 145" then under it is "owes 35" which mean nothing to me because I paid in full via a card,but that is their way of saying they showed me the installation fee? Now what. is the $35 for? are they going to add that on? I feel like calling my card company and cancelling the order. read more

this was the worst experience. they quoted me a price over the phone and then changed it once I got there. they argued it was a very difficult installation to justify the increased price. they said it would take 5 hours. then when they called back 11/2 hours later. they assigned 2 guys. so together they spend 3 hours not 5 hours. they refused to lower the price. I was extremely disappointed and will never go there again. they totally overcharged and lied. do not go here! read more

The technicians at Rack Attack have always been so pleasant and helpful with installing my kayak rack.

saugus - worst customer service ever seen, no one in store ever, charged my card for product and did not provide product in return. AVOID this place at all costs. There are better options with people actually working elsewhere!! read more

I can't say enough about Felix and the service I received at Rack Attack. I had called LL Bean in Millbury asking if they sold Thule car top carriers. The man who answered the phone said yes. I told him I would be in the next am to purchase one for my Ford Explore. When my husband and I arrived we were told they don't sell them there. I was so frustrated. Jason then assured me after calling Mansfiled that they would have one for my car and the "expert" there could help me. I drove the 1:15 minutes there and it was useless. I called Rack Attack and 20 minutes more driving Felix was there to help me. He helped me pick one out, he adjusted my cross bars with no problem and installed the carrier. He was friendly, personal and knowledgeable. I am not a person who leaves reviews. But this experience certainly warranted it. Recommend 100%. read more

I have just had an amazing experience with these guys, I had to tell you. William (and genius coworker) couldn't have been nicer, considering I didn't buy anything there. My new SportRack cargo box from Walmart cane without a key, but everything locked inside it. So I brought it over to them, and while they had the key, it was a master, So it appeared I would need to get a replacement key mailed. in a eureka moment they were able to give me an upgrade with a new lock and key also Thule but slightly nicer, less than five minutes, no charge. All I can say is wow, I will definitely buy something from these guys when I need the next thing for my great new SUV. Bravo guys, you rock! read more

Rack Attack Boston - My new Thule key, no charge at rack attack - Auto Parts & Supplies Near Me - Framingham, Massachusetts

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Very frustrating experience. Admittedly, I called up asking for replacement parts for a rack I didn't buy here, and that they don't sell. It shouldn't matter, as the item that I need is common across most brands- Thule fits Yakima, Yakima fits Thule, Rhino Rack fits Rola, Rola fits Audi, Audi fits Thule. I figured, I can call to see if they have the part I need in stock, drive over there and test fit it or take a measurement, then buy it right from the store. Everybody is happy and everybody wins. The person on the phone wouldn't even answer my question and told me to go to the dealer for parts. I have honestly never heard of somebody just turning away a sale because they don't want to be bothered with the effort. Couldn't we try a test fit? Couldn't you tell me whether you had the part I needed? Would it hurt to look? Even an explanation of "We can't supply parts to brands we don't sell for liability reasons" would be more acceptable than "Nothing will fit your rack, goodbye". Looks like etrailer or amazon gets another few dollars :( read more

Rack Attack Framingham would get zero stars if there was that option. I had the most frustrating experience at this location this winter. I called Rack Attack three weeks ago to inquire about a rack and ski box installation on a 2018 Acura MDX. A sales associate on the phone was very friendly and helpful making sure to ask what year, make, and model my car was so he could recommend a specific ski box. He suggested the Thule motion XL skybox as that would be the perfect size for our family's needs and for the size of our SUV. Then came the day of the install. Horrible. December 30th at 1 PM. I dropped off the car and was told by the friendly associates that the install would take about 1 to 1.5 hours. My husband came along with me with another vehicle and picked me up so we wouldn't have to wait. As busy professionals with young kids, I'm sure most people can understand that we don't have time to spend an hour or two waiting for installation. I received a phone call 1 hour into the install. I was informed by another sales associate that they had installed the rack on the car and had mounted the XL size ski box only to find that every time they open the back of our car the rear door hits against the back of the ski box. I let them know they, after all, had suggested that specific size of ski box to be installed on our car. The sales associate recommended that I either stop my automatic rear hatch halfway to access the back of the car and not damage the rear door!!!! or they could install the next size down of the Thule motion size. In the moment I agreed to go with a smaller size ski box because of course I didn't want to damage my car. Another 20 minutes goes by and we are told that the install is complete. I drive in to see an absurdly mounted ski box slanted towards the back of the car. It's far too small and mounted too far back on the car. I went into the location to ask the sales associate why they didn't let me know that this would be an issue at the beginning of my appointment. How did they not check that the ski box that they specifically recommended for the make and year of my car wouldn't work before they installed it? They did not have an answer. We had them remove everything from our suv and left after wasting 2+ hours of our time. The manager called later to apologize for their service but offered no way to remedy the situation. We ended up going to REI and had a much better install experience. read more

Rack attack is the BEST! Felix and Dan retrofitted our Thule bike rack hitch so it would fit my new car. Saved me from having to buy a new rack and gave me the parts for free! They are the best, so nice and always do their best to make the customer happy. Highly recommend! read more

This is my first ever Yelp review, but after my last two experiences at Rack Attack I felt the need to take some time to write a few things. First off, every employee that I spoke with or interacted with was top notch and professional in every sense. I purchased a yakima cargo basket, 1.25 inch hitch receiver, and a thule bike rack. They were able to walk me through all their products and what would be best for my vehicle and what I was looking for. From installing my cargo basket to my hitch, everything went smoothly. In no way shape or form can I see this store not receiving 5 stars. I also wanted to write something about one of their employees, Tim. I spoke with him for a bit at the store my first time going over some products and just talking about some of the uses I would be using my hitch for. Over the week I was having some second thoughts about getting a 2inch hitch instead of a 1.25, I spoke with Tim more than once and he explained to me the biggest differences in the receiver size and that for what I was doing and with my vehicle size that I should stay with 1.25. I got my hitch and bike rack today and Tim installed both for me. I had just moved to boston from chicago last week and Tim saw my bicycle was in the back of my suburu and went above and beyond his job putting my anti theft wheels back on my bike so I could put it on the rack. Great products here and even better people. Hope this helps anyone having any hesitation about giving this place a shot. read more

Rack Attack Boston - Auto Parts & Supplies Near Me - Framingham, Massachusetts

Consistently helpful, well informed and flexible. I bought a Yakima bike rack and they installed it onto my very small Prius C. I sold the first Prius C, and bought a new one. They installed a new frame under the new car. I can't thank them enough for helping with the little things... like putting it on in the spring.... taking it off after I have kept it on all season.... and it needs a professional to get it off the car because it has rusted into place. I recommend them to everyone at every opportunity. read more

As most of us know, during this time outdoor activities have become all the more popular. Unfortunately that meant that finding the kayak rack and roof rack that I was looking for was virtually impossible. Rock attack had everything I needed, and the extremely friendly and helpful people who worked there were able to best advise me about the parts that I needed specifically for my make and model. If I had not had their help I would not have been able to figure this out. I even contacted the manufacturer and found them to be completely unhelpful as far as the specifications of my vehicle and what aligned best with their products. You can't beat the knowledge that the rack attack employees have and the level of service they provide. read more

Third time buying from Rack Attack. Live Chat support has always been prompt to answer my questions. Smooth process, easy to find parts, and well stocked. I love the Amazon price matching feature + PayPal Credit payment option. Very pleased with the shipping times as I'm pretty much across the country. My concern was the fit on my Audi but the rack and hardware are OEM spec and mount seamlessly. read more

Rack Attack Boston - 2010 Audi A4 - Auto Parts & Supplies Near Me - Framingham, Massachusetts

I made a purchase from RackAttack.com of new load bars for my wife's SUV. Shortly after I took delivery of the bars and attachment kit, I noticed that all pieces were reduced in price on the website. I sent an email to customer service asking if they would honor the new price and refund me the difference since it had only been a few days. The customer service group not only got back to me in less than 24 hrs, but honored the new price without issue and refunded the difference. Great response and customer service is so hard to find these days. RackAttack will be our dealer of choice for all our rack needs for sure!! read more

I needed service on my Thule rack that I bought a year prior and was taken in immediately when I showed up. They went above and beyond. Shout out to William and Brian. Service was phenomenal! read more

I was having trouble with the lock on my roof box and Brian suggested I come in so he could take a look at it. He talked me through the problem, found a solution quickly, and gave me advice for how to prevent it moving forward. Quick, excellent, kind, and expert service! I highly recommend Rack Attack Boston. read more

OK let's be honest we don't buy bike racks or roof racks all that often....in fact in the last 15 years I have only processed three (3) transactions with Rack Attack....the good news here is first obviously they are successful since they are still in business and second people keep coming back for what they do ! We moved to NC and I was compelled to call Boston to place my order and Matt was incredibly helpful and got me what I need ! I have always recommended Rack Attack to my friends and family and if needed will use them again ! Thank you Matt and thank you Rack Attack ! read more

super easy to deal with. only one complaint, they put a "Rack Attack" sticker on the roof box with out asking my permission. Otherwise extremely easy and well advised staff they have over there in framingham! read more

I purchased my trailer hitch online before I was aware of stores like Rack Attack. I quickly ran into an issue finding someone willing to install it. While it wasn't one sold by Rack Attack, William did a great job installing it without an issue in about two hours. There was a small discrepancy in the price I was quoted on the phone and what the manager Bryan thought my install should cost due to some pull wire work that was required to do the install. But Bryan gave me the originally quoted price without a second thought. While I waited, I spoke with Bryan about the bike rack I was considering. He heard my use case and said the one I was considering wasn't the best one for me. He brought up one they sell and identified a number of key reasons how it was better for my needs. I told him I needed a day to do some research and he understood and didn't try to high-pressure me in the moment. I researched at home and he was right on all counts based on other comparisons I found online. I went back the next day and purchased the rack from them as the price was competitive with everyone else selling it. I will definitely recommend Rack Attack for someone looking for professional, knowledgeable rack/hitch installers. read more

These guys were great! We are taking a long road trip for the week of July 4th, and wanted to get a roof rack installed on the Chevy. We were debating putting up the money for a factory rack from the dealership, or should we have something aftermarket installed on our Equinox. We worked w/ Felix there. He was very knowledgeable and helpful. We were a little hesitant only because I don't think the aftermarket stuff looks as good as what the manufacturer does. It ended up being half the cost so we went for it. I couldn't be happier with the outcome! We had the sliding rail installed w/ the Thule blade cross bars. These guys are professionals and do a very nice job. I looks fantastic on the car and I'm happy about this decision. I would do business with these guys in a heartbeat. Well deserved 5 stars!!! read more

I was a little hesitant, given some of the poor reviews on Yelp. But Over the course of a week I worked with three different staff and had a good experience with all 3. Friends got their rack at a bike store, but they had to order a hitch and go to an auto repair shop to get it installed, then back to the bike shop. I wanted one-stop shopping if I could. Since I live far from Rack Attack, I did some advance homework and called. Braydon patiently worked with me like he had all the time in the world. We agreed there was only one hitch to fit my car, so we ordered that. He then gave me some recommendations about racks that fit that hitch and its limitations. After doing some more on-line research, I had more questions. When I called back, Braydon was unavailable but Giovanni took time to answer them and talk through options again. He had suggestions for making my eventual trip there go smoothly (bringing our child's bike to be sure it fits the rack, bringing photos of other bikes If I'm uncertain if they need adapter bars). When I went in today, Dave was on the floor and we talked through options and he had more, helpful in sights about weight limitations needing to account for added forces when moving. He, too, was patient and helpful in finding the best solution. Once installed, Dave showed me how to take off and put the rack back on the hitch, how to use the adapter bar and lock, etc. My only disappointment was that I had a 10:30 appointment to install the hitch and I thought they would take the car in right away to install it while I decided on the rack. But Dave wanted to choose the rack first. Just as we finished that, another customer distracted him with a problem with his new rack. That delayed getting my car started and in the mean time, the 11:00 appointment was taken in ahead of me. What I expected to be a 45-60 visit ended up being fully 2 hours. I could dock them one star for that, but I was too pleased with the consistently helpful service after reading about "attitude." read more

Good dudes. Knowledgeable staff. I came in a here a few weeks back to buy a bike rack for my Jeep Patriot. I had an idea of what I was looking for but one of the guys on staff recommended a different product (same price) that might suit my needs a little better. We did a side my side comparison and 30 minutes later I walked out with a new Thule rack that allows me to carry up to 4 bikes and swing to the side so I can open my rear cargo hatch. Simple, easy process. I also noticed that the price at Rack Attack was 25% cheaper than the listing at REI. Aside from just selling hitch/rack products they also do installs here if you need it. I would recommend these guys to friends and would definitely come back in the future. read more

My experience with Rack Attack exceeded expectations. Friendly, professional, easy to order, prompt start with appointment, and finished as promised. A number of offerings, and they explain the pros and cons of each. They showed us how to install / adjust / lock our new Thule racks. These folks like to do what they do - it shows. read more

Thanks to Brian we had enough luggage room for all 6 of us going on Spring break! We added a Thule storage box to our Honda and love it! He ordered it and got it in and on our Pilot in a few days! Great service and follow up. Highly recommend! read more

If you are looking to purchase any kind of rack for your car, Rack Attack Framingham is by far the best place to go. I have purchased a kayak rack, bike rack, hitch, and other items from this store and found the staff to be incredibly knowledgeable, friendly, and helpful. My bike was a difficult fit for a rack but the store manager, Brian, figured out a great solution. I highly recommend this store. read more

I recently purchased a Yakima rack system and Thule bike carrier from Rack Attack. Brian helped me pick out the right system for my car and really helped me after I had difficulty installing it. read more

Could not have been a better experience - from scheduling, to purchasing to installation. Highly recommend.

Just got off the phone with Dan from Rack Attack. He informed me the product I had ordered was no longer available. It is a discontinued item. He asked if He could check to see if they carried another item that would fit my car. I told him I was not interested in paying more than the price I agreed to for the item I ordered. After a minute of checking I was offered a product priced 30 percent higher at the same price. This courteous friendly service is not common. Dan convinced me to book mark the web site for return business. Thanks Rack Attack and Dan. I may update my rating to five stars once the transaction is complete read more

Brian and his team were awesome. They did a great job installing crossbars and a fairing on my 17 VW GTI. The look they recommended for my car was great. I would recommend rack attack to anyone seeking expert advice and installation read more

Excellent service! They helped me get my old cargo carrier set up on my new-to-me vehicle very quickly. Will definitely be going back.

Customer-Hostile Is Dave's Middle Name I needed a somewhat unusual hitch for my car, and this required considerable research in order to figure out. I come from Southern California, where lots of people have hitches, so I called around there and asked hitch people what they do. Armed with knowledge--ha, ha--I called Rack Attack. And called and called and called. My first experience was overwhelmingly positive. I called, got a guy whose name I forgot, and he realized what the problem is--this particular sport model has an unusual exhaust, whereas most versions of the same car, don't--and said, "I'll call you back." After much--much--research, he called me back and said, "His manufacturer couldn't, but if I could find a hitch.... And if I do, call him back." Wow. What great customer service. Then came Tuesday, and Dave was on the line. He a) would not find the person I had talked to and b) wanted to sell me a hitch. So he said, "Sorry, whoever it was isn't working today, and of course I have a hitch for you." Just come on in." (It's an hour drive to Framingham for me.) So I walked him through the issue, and even though he was "The Hitch Expert" (capitals his), he grudgingly admitted that I might have a point. So he said, "Call back tomorrow (Wednesday)," and you can talk to the other guy. Here I am teaching Hitch Experts about hitches. Yccch. So trust-inspiring. So I call back on Wednesday. Boy do these guys stink. Nobody answers. I just get the answering machine. I leave a call-back. Nobody calls back. I call again. Nobody calls back. Now we're at Thursday. Dave answers the phone. Having found something and done my homework, I tell him the solution. He says, "We can't do that. We don't do fabrication." (The guy on Monday had told me the exact opposite.) So I tell him that the guy on Monday has said something like "We'll do what we need to do." He says, "Did he tell you we'd do fabrication?" in a menacing tone of voice? I gave up and said, "Do you know somebody else who can do this?" And he hung up on me. I think if you get the right guy and you have an easy car, you might luck out and get a really good job. I don't doubt that they're geared to make people like some of the 5-star reviewers quite happy. Hitches are pretty easy. But this is not a well-run company. Get the wrong guy or have a problem, and you're toast. And heaven help you if they run into a problem--as so often happens--while they're trying to install the hitch. Then you are burnt toast floating down the proverbial river without a paddle. read more

Have bought a number of racks over the years. No issues. But, the first time I needed customer service, they failed. I had a new car and needed to find an adapter for the rack. The salesperson found it, after much prodding on my part, but was unsure it would work. All we had to do was try it out on the piece I'd brought into the shop. But, the sales manager said we could not try it. I'd have to buy it and take my chances. Your kidding! You won't allow a customer to see if an adapter will fit, that you have no idea if it will fit? Their answer, No! I was about to leave, when I asked about their return policy. They take returns, even if opened. So I stood there and bought it. Opened the box and tried it. It fit. Good customer service would have gone a long way. From now on, I'm only buying from REI. read more

It was pretty busy when I went in but I got service quickly, there were two other people already having racks installed on their cars when I arrived and I probably waited 15 minutes before being seen. I bought and installed a rack on my car (Toyota Camry) for carrying cargo - I love it so far! Ryan helped install it and he was really nice and helpful. An employee at EMS actually recommended I go to Rack Attack instead of trying to get all of the parts from EMS or anywhere else, since they're the only place in the area that will probably be stocked with all parts for most cars at all times. I got a Thule brand, and while it was pricey for me (being a student) I am confident I'll get great use out of it. It's really easy to adjust yourself once it is put on and measured out. I gave it 4 stars out of 5 only because the young kid behind the counter ringing up purchases was totally unhelpful, standoffish and rude the 2 times I had to go in and ask some basic, standard questions. He seems like he really hates his job. read more

To be honest, I'm surprised this place currently has a 4-star review. I just got off a call with them to check on items in stock and felt compelled to immediately go to Yelp to leave feedback. It was terrible customer service. The person on the other end of the phone was so short that they put me on hold before I could finish my sentences and even hung up before saying goodbye. When they did speak, they came across as patronizing and not interested in my sale. Needless to say, they won't be getting my business. Thule racks are easy enough to self install, documentation is easy enough to find online, and pricing is much better online. If you truly need help, any local bike shop will suffice - this small chain of stores is certainly not destination-worthy. [Side note, having owned both in the past year I would certainly recommend Thule over Yakima - definitely worth the price increase] Since I had limited interaction with them I'm giving them the benefit of one-star but a below average (3-star) experience. read more

We decided to go to rack attack for a quote and just to price a car rack but after their friendly staff and knowledge we decided to go ahead and book an install. The install went great and they even took the time to show us how to use the equipment we bought after the install, stressing that at anytime we could come back for further help or questions. Awesome place and recommend for everyone. read more

Wowzers! I read through some other reviews, and I think there's been a staff change. The guy who helped me out was awesome! We quickly went through all options, even some used stuff, and found me the exact thing I wanted to mount my kayak to my roof. And, then he got me a discount, on top of that. Cheaper, than online. Truly friendly, and helpful. My only complaint about the whole Magilla comes from the guy who was before me, in line. It was easily 95 degrees outside. I get it's hot, and you sweat, and such. He smelled like an untanned goat hide. If you wanna go Natural; still take some showers, and rub a crystal on your pits, Dude! I smelled things that don't come from armpits. And, that's all I am going to say about that! read more

Returning customer, very bad visit. Avoid at all costs. Will not be returning. The REI five minutes away thankfully had the Thule I wanted. Bad language from back area (anti-LGBT) should be investigated by management. Weekend of February 6th (Saturday). Edit: I used to get great help from Brock and Patrick. I would stay far away from the current Rack Attack. David, thank you for clarifying your response. Attacking my review as having no merit (what Yelp is for, not your judgement) can be countered as such: Hatespeech should not exist, or be experienced by a customer within a business. The recent poor reviews of your store on Google and Yelp name you specifically. You now serve only 5999+ customers a year, for after 8+ years, I will be taking my business elsewhere. I wish you luck, but you have made an REI'er out of me. Regards, Mark read more

What a pleasant experience to work with the staff at Rack Attack. I have a brand new car and needed a roof rack for a ski trip the very next day. I was helped immediately and felt at ease with the polite and professional staff. Having worked in the sales industry myself for many years I gotta tell ya these guys are low pressure and incredibly knowledgeable. I am super happy with the job and installation (went with a Thule setup) and most of all the price. I was in and out within 1 hr. It can be intimidating to walk into a store with so many gadgets, especially if you have absolutely no idea what you need.I received frank and honest opinions which made it easy to choose what worked best for me. I highly recommend Rack Attack. The service, the pricing, and the handsome staff absolutely deserve 5 stars. Support local business...absolutely give them a try! I love my rack! read more

Excellent service! they staff there repaired two hinges on a Yakima ski box while i waited. i highly recommend - they have a full line of several brands of rack systems and they install as well as repair. definitely worth the drive. read more

We purchased a Thule SUP carrier through Amazon. After unboxing and installing we realized one of the straps was not functioning. We reached out to the Rack Attack Boston team and shared a video of our challenge. They quickly called back to explain the process and had secured a new one from Thule to be sent to our door. Very prompt and professional. Highly recommend their team. read more