Purchased a car few days ago. They told me that the car was fully serviced which they lied to me and only cleared the codes. Immediately check engine light came on, Car has vibration, suspension problems, battery voltage very low. Basically didn't pass inspection and they are not responsible for fixing it. Stay away from this dealer!!! read more

United Auto Natick - Auto Repair Near Me - Natick, Massachusetts

The staff was friendly. Car is a disaster. Bought a car in February 2025. Paid out of pocket. They performed the inspection and registration paperwork. After the paperwork was completed, went to drive away and the window wouldn't roll down (they fixed it). Didn't have the car a week and had to call AAA for a tow. They corrected it for free (emissions sensor was faulty), but had the car for a while. They don't offer a loaner car, but did agree to pay for a rental after some discussions. Around the 1 month mark (I think it was 28 days) service engine soon light came on again. About 3 months in, brakes were acting up and the trunk won't stay closed unless we fiddle with the hinge. We're at the 6 month mark since buying it and the service engine soon light came back on again. This is a locally driven car. Easy driving and the car still feels like it was sold with old parts, spray paint, bubble gum and a prayer. read more

I bought a van for 17000 and it broke down just a little over three months cost me 5000 dollars Bruno took no action to help me I called and told him about the light that came on . Please take your business elsewhere if you don't want to be ripped off. read more

UNITED NATICK AUTO ROCKS. I was very happy with my experience of buying my Toyota Prius. Bruno, the manager was Great. I came he made the car ready for me and gave me the key and told to take as much time as I want to test the car. I tested and checked it inside and out. I came back and told him that everything was great except that I felt a couple of rotors and brake pads might have been worn out. He said he will take of that. When I came next time to check the car, they installed 4 new rotors and pad, new tires and new battery. Cannot recommend enough this great business. Thanks Bruno, and keep doing what you are doing. Sincerely, Very satisfied Customer read more

I dread going car shopping ,but this time I could not delay any longer as I had a leased vehicle from another dealership and after the trouble I did not want to deal with them again. After going to 4 or 5 other dealerships I still could not get anywhere as my credit is "challenged",I found Universal by mistake and it was the best "mistake" I have made. Dealt with Santos and Bruno and I must say it was a great expierence,Bruno was able to get me a loan in 45 mins and I wasnt made to feel bad about being credit "challenged".Santos is a great salesperson makes a person feel very comfortable and very patient with this customer !I left there feeling very pleased , I will definitly be going there again read more

I would leave 0 stars if possible..... sold me a used SUV, first messed up my plate transfer and had me driving on illegal plates while they "made sure the car was perfect"-it was not. Within a week the car broke down with all lights on, got that "fixed". A week later the trunk hatch will not open and was told to spray WD-40 on it; not only did that not work but they refuse to fix it properly. Now 2 months in, car breaks down again with all lights flashing and they try to pass me off to someone else. I WOULD NEVER RECOMMEND THIS COMPANY. Bruno doesn't return calls either.... FYI read more

Awesome experience working with Ark and Bruno at United Auto. My family was looking for a pre-owned SUV and frankly we were dreading the car buying process. The online listings on the website were up to date, and the cars we were interested in test driving were still available when we showed up. The listing prices were very fair or even a bit below comps at larger dealerships in the area. Never did we feel pressured to buy or make a deal. Ultimately when we decided to move forward, there was no push back on having our own mechanic take a look at the car. When they found an issue with the brakes, United fixed them, no questions asked. My only regret is not starting the car buying process sooner! read more

The most honest, amazing, friendly, hard working people. I purchased a Honda Insight from them leaving the place satisfied with their magnificent service. Bruno got me approved within 10 minutes for a loan with an outcome that was far better than I had expected. I am truly grateful and would recommend anyone to go there if a great price, honest people and wonderful treatment is what they are looking for. Thank you so much for everything. read more