If you're wondering if you should buy a car from Waltham Auto Gallery, stop wondering and just go do it. They are incredible and I'm so happy I bought from them. For reference: I'm a 30yo single woman who has been driving since I was 15, but never owned a car. It's the middle of the Covid-19 pandemic, so everything is screwed up, and I really needed to buy a car but was having a really hard time. I had narrowed it down to a list of about 4-5 cars that I would want to test drive, but the pandemic made that impossible. I was going through this process alone. And the dealerships were being VERY annoying. Besides having wishy-washy reviews, they didn't email me back for days. I decided it would be best to just work with a dealership that had a stellar reputation. That way, I'd have the best chance of getting a good value on a used car, and work with people who were truly interested in earning my business. Waltham Auto Gallery showed up over and over during my search, with nothing but 5 star-reviews. I checked the website and saw a car that was on my shortlist of options - a 2017 Kia with only 20,000 miles on it. I called. Daphne picked up immediately. She was so friendly, and said it would be fine if I came by that day to test drive the car. When I arrived, she gave me time to just look it over myself and ask her questions. We were all distanced/masked, but she did offer for one of their employees (I'm so sorry I can't remember his name, he was awesome) to accompany me in the car, to help guide the drive and answer questions. I agreed, and he sat in the back with the windows down (we were masked.) I wanna emphasize: I knew nothing about buying a car until about 2 weeks before I bought one. Daphne was so patient with me and answered all my questions, even the dumbest ones. She repeated herself and clarified when I didn't understand. I felt comfortable negotiating with her (although the price was perfectly reasonable to begin with) and she was very forthcoming with details about the car. She was prompt in answering both phone calls and emails. She was transparent about the delays at the registry and how long it would take to register the car, but they took care of it, and when I went to pick up the car, they'd put on the plates and taken it to get inspected. I've been driving the car for a month now with absolutely no issues. Plus: my stepmother is one of the most insane clean-freaks I've ever known. When she sat in the car on the day I brought it home, she remarked that she thought it was a new car because it was so clean. (Now, it's covered in dog hair. Oops!) Lastly: when I was signing on the car, a woman and her husband came to look at a minivan. Daphne remembered them from 2 years ago when they'd bought a car, and the woman said they still had/loved that car and were back for another one. This shows 1. the connection that they have with their customers, and 2. that the car/service is good enough to bring back repeat customers. Waltham Auto Gallery is AWESOME. Go buy a car from them! read more

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.

This is the first time I have ever bought a car at a lot or dealer and my experience with the Waltham Auto Gallery team was nothing short of exceptional. I bought a 2015 Honda CRV and it is in excellent condition. The price was great and the whole experience was not in the least bit stressful or high pressure as I hear is the case with so many places. Everything was top notch, professional and respectful. They were quick to answer any questions and were so incredibly helpful. They carry excellent quality vehicles at great prices and I learned they even service vehicles too. Because they are so awesome I am going to bring my car to them if I ever need to have work done. They truly are A+++ If you are a newbie to car buying or if you are sick of dealing with slimy car dealerships who just see dollar signs when you walk in and would rather work with honest people with integrity and who treat you with respect and kindness when buying a car, you definitely should check out Waltham Auto Gallery. I cannot sing their praises any louder. Thank you for such a wonderful experience. I will definitely be telling everyone I know about this great business. read more

Waltham Auto Gallery - My 2015 Honda CRV I bought at Waltham Auto Gallery - Car Dealers Near Me - Waltham, Massachusetts

Great Experience! Happy to support a local auto dealership. Had a small but great selection of mid-size SUVs in great condition. Competitive prices. No pressure and easy transaction. Friendly and helpful staff. Also speak Spanish which is great for our community. Definitely recommend! read more

We had a great experience buying our used Honda Civic Hybrid here. The owner, Douglas, and his sister, Daphne, were both kind, friendly, totally not pushy, and easy to deal with. We had everything signed and sealed in a matter of minutes and they were able to get us everything we wanted in terms of a decent extended warranty (with Zurich). There was a minor dent/rust stain on the back of the car, and Douglas offered to take it to the body shop and have it taken care of within the week (and did). We had some minor issues with a wrong key at the end of the transaction, but Douglas immediately took care of it by running down the street to make a copy. After having bought cars at large auto dealerships, and this smaller dealership, I can honestly say that this was the least pressured, quickest, and easiest deal I have made. Even with the minor key snafu, I found both Douglas and Daphne not only eager to please, but eager to make sure that I left happy and satisfied with my purchase. I would highly recommend their dealership and would certainly come back should we need to buy/sell another car! Happy Hunting! read more

Quality Service. Helpful Staff. Reliable Dealership. My husband, by his own admission, is an incredibly difficult customer. After some negative experiences (I'm talking about you, "Boch New to You"), I wasn't sure if we would ever get a car... We had been looking into getting a quality used car with low miles at a good price for about 2 months until he stumbled on this small family owned dealership. I was not actually with my husband on the first day when he found "the one", but I came the next day to test drive and I am so happy I did. We worked with AC and Daphne who very professional, honest and easy to work with. Daphne told us what the car needed and offered to fix it before our purchase. Today we came back to check out the car and to see that all repairs we made. Everything was all set... there was just one thing they did not have time to fix, since we wanted the car today, but they were happy to get us an estimate so we could get it done ourselves and they even wrote US a check to cover it! I would highly recommend Waltham Auto Gallery to anyone that is looking to get a quick, non- price gouging, honest deal. read more

After searching all the dealers local to us including the towns of Acton, Littleton, Nashua and Manchester my wife and I were both tired of putting up with all the games and the crazy high prices at the dealerships we visited. We found a listing for the vehicle we wanted online at Waltham Auto Gallery and based on price alone we made the 45 minute drive. Not only were all the cars clean and well maintained, but there was no pressure and no games. No "I need to check with the sales manager" and no "what would it take to get you into this car today" that happened everywhere else. Both Douglas and Daphne were courteous, professional and were not pushy at all. We saved a minimum of $2000. and got to deal with honest, polite business people. What a concept! Save yourself a ton of money and the headache of dealing with all the 'slick' car salesmen out there, and visit Waltham Auto Gallery. It's worth the trip. read more

Where to start??? After weeks and weeks of searching for our dream vehicle and almost giving up hope we ran into this family owned dealer after dining in a nearby restaurant. We saw the vehicle model that we were looking for in the color we desired. We decided to stop for a "quick" look and were promptly greeted by Daphne. She was great, asked us a few questions and let us roam throughout the lot. Although we saw what we wanted, we couldnt help but walk around the rest of the lot. The selection was great, tons of beautiful cars with low mileage at great prices! What stuck out and really sold us was the hassle free experience. It was family owned and there wasnt the "big name dealership" pressures. Believe me, we have seen the desperation in some of the salesmen in the larger dealerships. One even took our keys and kept us hostage! Not this one, the sales process was very straight forward. The price was very competitive! (We research everything) and the vehicle was in great condition and recently service! After a few days the vehicle was ours thanks to this great gem located in Waltham! Thank you Waltham Auto Gallery! You made buying a vehicle as easy as buying groceries. read more

Love my new car! I had a terrific experience buying my car from Daphne at Waltham Auto Gallery. The car was fairly priced and I didn't feel she ever tried to oversell me or push me in any way. She was incredibly professional, fair and prompt in her service delivery while I was in the process of buying the car. Honestly I have never had a better car buying experience and I have bought many many cars. They have a small selection but are getting cars regularly....in the two days since I'd been there (while waiting to get my car) they had a couple of new cars. I can't say enough...I'm not one to exaggerate and I am the first to hop on yelp and give a lousy place a negative review!! read more

Waltham Auto Gallery - Car Dealers Near Me - Waltham, Massachusetts

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The absolute best! I was pleased with the suv that I bought from this lot! They are a caring family business. They really make sure the customer drives the best car off of the lot. read more

**Honest Dealership** **Super Helpful Staff** **Reliable Service** Waltham Auto Gallery always has a great selection of vehicles on the lot, which made my decision that much harder! They are a family owned business, and they understood my needs and wants and delivered without any hassles. Daphne and Douglas was extremely helpful during the paperwork process. They made sure that everything was super smooth during the entire transaction. After purchasing the vehicle, Douglas made sure that I was happy and that every single issue with the car was fixed before I took it home. He was super helpful and easy to reach at all times giving me status updates every single day. I would easily recommend them to my friends and peers. read more

I'm writing this review now when I purchased my car in June 2013. It was a really good experience, as good as a car salesman encounter could be, and they were able to find a better interest rate for me. Three years later and I am still happy with my car. Great customer service. read more

Wow!!! Come to find out this 'little dealership' is actually a MUCH larger franchise. Funny...I made a transaction here and at another dealership of theirs. Currently giving them time to respond to my situation. I bought a car that is not legally drivable...awaiting the outcome. read more

I'd give more stars if I could. I had been looking for a Toyota Camry and I live in Connecticut. I found one at a local dealer but they (as usual) kept giving me the run around. They kept saying they couldn't find the keys and were waiting to get new ones cut. Well after a week of that I gave up and went back online only to find a beautiful 2013 Toyota Camry with only 31000 miles! I called and spoke to Daphne and she couldn't have been nicer. She understood my situation and later that afternoon I drove up and test drove the car. No high pressure sales. It's a family owned lot with some great cars. I bought it that same day and picked it up the next. Daphne even put 4 new tires on it. I would highly recommend checking them out before you buy elsewhere. It was worth the 2 hour drive and I love my Camry. Thanks so much. read more

My cousin is visiting from China.He was looking for a clean, safe car. We considered several auto dealers and finally went to the Waltham Auto Gallery. I must say that the entire process of working with these folks has been a pleasure. They were friendly and straightforward from our first meeting. We found a vehicle we liked. We would have accepted it as presented, but Waltham Auto Gallery put four brand new tires on the vehicle; the old tires would have passed inspection. I cannot imagine why I would refer anyone to any other car dealer! The car is excellent, too, and I suppose that is the point. (As an aside: Why did I mention that he is visiting from overseas? Because the first place he went, not in Waltham, sold him a Lemon! The inspection station said problems with the car caused a fire hazard. Initially the dealer refused a refund! Were they trying to take advantage of him? Hmmmm.) read more

Just bought my 2nd Honda Accord from Waltham Auto Gallery. Daphne and Douglas were phenomenal. It was clear that they had gone over the car and repaired any potential issues before selling it. I always try to buy from local businesses and Waltham Auto Gallery is one of the best. They care and they want to do more than just sell you a car. read more

Unlike the other reviewers' experiences, my car was PERFECT from the start! Great dealership, great people, great service. (Given others' comments about problems encountered, I'd say they are lacking technically BUT they seem always to make up for this deficiency.) I would happily recommend them to ANYONE! read more

Overall buying experience was good. Daphne is very helpful and nice to deal with. her brother too. It was nice to deal with small family business as opposed to big dealer. They seem very open and honest. Daphne came thru BIGTIME when I had an insurance paperwork issue too . Only issue was when I went to pick up car, there was only one key. She promised to get me touch up paint. Hoping she will come thru. Will update this. I would recommend. Update - she came thru with paint & helping out re the second key. Very nice of her, WAG and major boost to the total experience. I would recommend and buy here again. read more

I just got my 2010 Audi R8 from Douglas with very low miles. Everything was great, no hassle smooth transaction. Very happy! Great place to buy cars!! read more

About 2 weeks ago I purchased a 2008 Acura RDX and I have to say I could not be any happier! I researched a lot before buying a car and definitely came to the right place! I came in on a rainy day, no appointment and Daphne the Finance Manager could not be more kind, polite and helpful! She answered all my questions, explained the different types of cars she had and provided me with all the CarFax! I did not only fall in love with the car, but they made the transition with the loans and everything so smooth! Thank you again for such a great experience! read more

This was the best car buying experience I could imagine! Especially after dealing with pushy used car dealers! Douglas and Daphne were both super nice, easy going and honest. I got a perfect vehicle at an awesome price and they took care of everything for me! read more

I am so happy I bought a car from Waltham Auto Gallery. Douglas and Daphne were both very professional, honest, courteous, and helpful. The pricing is reasonable and they sell good cars. It was nice dealing with a small, family business. read more

Great customer service. Dependable auto's. Wonderful mechanic Jose. They are fair and helpful and local. I highly recommend. M. Rizzo West Newton read more

For anyone looking to purchase a car I would defiantly recommend going to this family owned business!! As I was researching cars to buy, I came across a Nissan Sentra that caught my eye and after requesting more information, I received a call from Waltham Auto Gallery within minutes! The customer service was beyond excellent and they were very accommodating to my needs. In about a week I was able to have my car, and to make things even better they were able to drive my car to my house as a favor because I was unable to pick it up at the dealership. I would recommend this great company to and friend and would even purchase from them again in the future. read more

I had an excellent experience buying a car here and absolutely would recommend them to a friend or family member. They were always quick to reply by email, followed COVID precautions, answered all my questions, and weren't pushy for a sale. Erik and Douglas were genuinely nice people and went the extra mile for me when I bought my Nissan in May. I went for a test drive with Erik, who had wiped down the interior and wore a mask and sat in the back seat to allow maximum distance between us. The tires needed balancing and there was a small problem with the radio display. Douglas had the tires balanced, got an alignment, and put in a new radio. After driving again with no issues, they helped me with all the paperwork, registration, and the title and delivered the car to me in Boston. Being a first time car buyer and given all the concerns with COVID, I was so grateful for a comfortable and quality experience at Waltham Auto Gallery. read more

What a great dealership (and after shopping around for a while I never thought I would say that about a car dealership!) When I read the 9/2/2105 review it echoes exactly what we experienced. We were very happy customers. So many of the other dealerships we visited were high pressure or unpleasant. Working with Waltham Auto Gallery was a very pleasant experience and we made our car buying decision on wanting to work with them and support their family business. We appreciated that they offer such a high quality selection of vehicles at reasonable rates! Daphne made the whole process go very smoothly. We absolutely love our vehicle. We would definitely buy again from them. read more

This was our second experience buying a Honda Pilot from an independent dealership. It was straightforward and I enjoyed the experience . They negotiated fairly and I felt they were invested in the customer to make the experience worthwhile. read more

Waltham Auto Gallery was a wonderful place to purchase a car. My Dad purchased a Honda Pilot from Doug and we were so happy with both the service provided by the dealership and the car's performance that I purchased a car from Doug and his sister as well. Both of these cars continue to perform well and, if we were to need another car, we would definitely purchase from Waltham Auto Gallery again. A truly comfortable and encouraging car buying experience. read more