Best used car dealership experience EVER. Better than I could've dreamed. I found this place through CarFax, because they had the make and model my Mother-in-Law (MIL) wanted, with low mileage and a terrific price. Waltham is a hike for us (in Plymouth), but it was SO worth it, for the car and for the service we received. My husband and MIL went to check out the car together, and I have to say, he can be skeptical and hard to please, and she's not the most confident shopper, so they were hard to impress. But that's exactly what Douglas at Waltham Auto Gallery did - impressed and delighted them both. Douglas was friendly and warm instantly, but not at all pushy or overbearing, like some salesmen can be. He answered all questions thoroughly and patiently, and was straightforward, fair, and transparent throughout the evaluation of the car. Once they decided to buy the car, Douglas was extremely helpful at processing everything quickly so that my MIL could start enjoying her new car. The night before my husband went to pick it up, Douglas drove the car home overnight and back in the morning, to make sure it was in peak condition. As he told my husband, "your mom is a wonderful woman and I want her to have a really great car." Additionally, when there was a cosmetic part missing from one of the doors, Douglas searches around for a replacement, and when you couldn't find one, he ordered one direct from Honda and had it shipped to my MIL's house. This was all after the sale was complete, just out of the goodness of his heart. What a class act! Douglas, if you're reading this, thank you for the fantastic service and the wonderful car. My MIL is still head over heels in love with it. read more

This is by far the best place there is to shop for a car. There will be no pushing or pressure from this dealership when you are shopping for your next vehicle which will make your shopping experience so very smooth and stress free. This family owned business, ran by two of the friendliest, most pleasant people we have meet. The customer service here is great from the first time you call until the time you sign the paper work and even after. Daphne and Douglas make you feel like family from the start. They have answer every question we have ever had in no other manner than honestly and promptly. Even the mechanic that services the cars here is pleasant. After we purchased our car from Waltham Auto Gallery we have done every servicing that our car (which we have absolutely no complaints about) has needed through Waltham. We live one hour far from this place, but the fact that our questions will be answered promptly makes this drive so worth it. If we have any questions we call and everything will be resolved immediately and for very little money. They always make sure we leave happy and with all matters resolved. Waltham Auto Gallery offers a great selection of vehicles at a very decent price and customer service that is probably worth more than what you are paying for the vehicle you are purchasing here. This is definitely where you want to shop for a car and you can rest assured that you will get so much more than your money's worth. If yelp offered more than 5 stars, they would still get all of them marked. Thanks to the whole staff at Waltham Auto Gallery, you guys are the best! read more

My search for a new car was IMMEDIATELY halted once I discovered Waltham Auto Gallery. I was fortunate enough to discover their inventory through USAA as I am a member with them. I used to drive a 2007 Honda Fit Sport, and though I was very sad to leave this car that I loved so much and spent many years with, I knew it was time for something newer and more reliable. It was my wish to stick with the Honda Fit because it is a very roomy, comfortable and efficient vehicle. Douglas and Daphne at Waltham Auto delivered that to me and MORE. Their customer service was over the top AMAZING, and they made sure everything was taken care of so that I could very easily trade my car in, transfer the plates, and get my beautiful new car on the road! They were constantly in touch with me via email & text to ensure I felt confident about the sale as well as educating me on what each step entails in order to make the vehicle transition as smooth as it could possibly be. Not to mention, all of this occurred during the global pandemic COVID-19, so for them to go out of their way during this very uneasy time to make this special sale showcased to me just how dedicated they are to their customers. HUGE THANKS FOR THAT! All thanks to them, I am now driving a shiny 2015 Honda Fit EX-L for a very reasonable price! It was the best decision I could have ever made to do business with Waltham Auto - and if you're ever in the need for a new car, I highly suggest you do the same. read more

I live up in the north shore and i found Waltham auto gallery website through craigslist and the posting was about a 2007 Toyota Camry just the car I always wanted. So i decided to take a ride there and thank god I did because that day I ended up signing for the car the price was just what i was able to afford thanks to them working with me so well and they fixed the car up for me for no cost at all when they didn't have to. Most importantly why I felt that I really needed to leave this review was because what just happened my car was over the warranty they gave me not by alot of miles but they still did not have to do this because the check engine light came on and I had a mechanic look at it and they said it was a cylinder misfiring. So i had it fixed and I just figured I will let them know to see if they would do anything and thanks to car buying made easy with them because they did they payed for it to be fix. They still honored my warranty even though it was not valid anymore only by a couple hundred miles but they still payed to have it fixed which I was shocked because most car dealers will tell you sorry we cant help you when you just spent $14000 on a car through them and they wont help you fix a problem. Well not WALTHAM AUTO GALLERY THEY STICK BY YOURSIDE AND ITS THE REAL PLACE THAT MAKES CAR SHOPPING AND BUYING VERYY EASY AND NOT STRESS FULL. THANKS FOR YOUR SUPPORT, Patrick Rescigno read more

Professional, Friendly, and Honest!! I just bought a used ACURA MDX from Waltham Auto Gallery (WAG). I was looking for an Acura MDX a few weeks ago but they didn't have one in stock. However, Rudy promised to call me as soon as one became available. About a week ago, I got the call!!! (i.e. attentive to customer needs) and setup a test drive. Rudy and Doug were very professional and did not pressure me to buy and in fact encouraged me to do my due diligence elsewhere, before making a purchase. Sooooooooo I did my due diligence....I went to a few dealerships (including the ACURA Dealer) to check out a few used MDXs. Result = non-competitive pricing, bad condition (dirty cars!!), and somewhat arrogant salespeople. Eventually, I made up my mind to go and purchase from WAG. I had secured financing through my bank already but Daphne got a better financing deal for me!! (lower rate etc etc etc). Additionally, based on my feedback, Doug (owner), voluntarily decided to re-inspect a few things I had suggested. The car is in excellent condition (which was the case for all cars i checked at WAG, i checked out 7 SUVs)clean car-fax, backed by a 90-day warranty (standard on all their cars) which is more than most dealers. This team takes great pride in serving the customer and very professional. I would recommend them to my family and friends anytime. read more

There are many times in our lives where we feel scared to ask for help. Moments where we feel we might be taken advantage of when we let strangers into our lives, but we still have to anyways because the situation is out of our hands. But like any good doctor, the service members on the other side who understand this fear level with us, they offer guidance, and not only make us feel like they have our best interest at hands, but every action they make along the way proves it. Waltham Auto Gallery is THE good doctor of the auto industry. The owner Douglas is the most considerate, and passionate young professional I have ever met. He gives a 90 day warranty on all of his vehicles, no matter how old, and this saved my life recently. Parts fully replaced at no cost to me. Same day servicing. And no matter how much i felt like a burden to them, no matter how scared i was that they might take advantage of me, they made me feel like i wasnt just a customer, i was a partner with them. A sense of confidence is rare when it comes to handing over the personal relationship we share with our cars, and i have written this lengthy review to tell you that a sense of confidence is the norm at Waltham Auto Gallary. 20/10 you NEED to work with these people at least once in your life. Thats all it will take to see what the auto industry can learn from these guys. read more

From the moment I walked in and met Douglas, he has been nothing short of amazing and trustworthy (which is so important when purchasing a new car). I was nervous to finance a car because 1. I had never done it before, and 2. you hear so many bad things about car dealers and how most times many of them just want to short change you in one way or another. It's been a about 7 months now, my car is in great condition, I've visited the shop for maintenance - great experience at a reasonable price, Douglas and Jose always call to follow up and make sure everything is running smoothly, and they are always open and willing to help/give advice about vehicle related questions. Your customer service and honesty goes a long way. Thank you for being AWESOME! If you're looking to buy or maintenance your car, please visit Waltham Auto Gallery, you will not be disappointed :) - Jenny read more

I have lived in Waltham for 25 years, but only learned about Auto Gallery from a friend in N.H. who had spent months looking all over New England for a used vehicle and ended up a satisfied customer at Auto Gallery. It just happened that I was in the market for a replacement used vehicle, and found exactly what I needed for a very fair price at Auto Gallery. Douglas and Daphne allowed me to drive the vehicle to my regular mechanic who was really impressed with the vehicle, only noting that it needed new wipers and that it would need new front brake pads soon. Douglas and Daphne had the wipers and brake pads replaced at no cost to me, and handled all the sales paperwork in a most efficient and professional fashion. Their lot is small, but their inventory is clean and solid; they work with a mechanic at a garage one block down Moody Street. read more

Easily the most stress free car buying experience ever! After an accident that left my car totaled, I needed to buy a new one and quick. Daphne was so helpful, showing us the cars that were in my price range and we found the perfect one in minutes. Daphne then walked me through the financing process, got me approved for a loan in ten minutes and helped me through all the paperwork. She was an incredible help!! I was able to drive away with my new car in just a couple days. I picked it up today and it hit me how great this experience was. No hassle, no trouble, and the car was priced fairly. I also purchased their three year extended warranty that covers bumper to bumper for $1,500, a great deal. Thank you Daphne for all your help!! I could not recommend this place any more. They are amazing! read more

This was my first time ever buying a car from a dealership, and the experience was great & better than I would have imagined! I had no idea what I was doing and was very pressed for time as my car had unexpectedly died over the weekend. I found a Nissan I liked at Waltham Auto Gallery on Saturday & owned it by Thursday with the help of Douglas & Daphne! One thing that really stood out to me was the helpfulness that Daphne displayed while finding me an interest rate on a loan. She was able to get me a better rate by 8%-13% than I was able to find while independently searching for loans. My car is running great & I keep getting compliments on how nice it is! I definitely recommend Waltham Auto Gallery, especially for first time-time buyers & people with little to no knowledge of cars ha!! read more

I literally HATE the car buying process. I can honestly say this is the best experience I have ever had. Douglas was personal and really cared about my daughter's safety and happiness. There was no high pressure sales, just honesty and genuine communication back and forth. He made sure the the little details were taken care of which he didn't have to do, and threw in extra parts that came with the original Jeep - we would not have known any different until we got the vehicle home! I wish every car buying experience was like this! In fact, I am very tempted to drive the hour to bring it to him for maintenance! Unbelievable experience all around! Highly recommend Douglas and his team. Top notch, friendly, fair and just such an easy, stress free process! read more

Sometimes it's nice to know what happens AFTER you buy a car from an independent dealership... Daphne and Waltham Auto Gallery were terrific when I was in the process of purchasing my Honda Odyssey, attending to every detail in a courteous and professional manner. Today, long after the deal is done and the ink is dry, she continues to amaze me ! I contacted her yesterday with an issue that I was having and, without hesitation, she asked that I bring the vehicle by so that they could attend to the matter. Stopped by today and they fixed the problem right there on the spot. In my opinion, this business represents the Gold Standard for what every customer wants when purchasing a used vehicle. Excellent customer service ! read more

For anyone looking to purchase a car I would defiantly recommend going to this family owned business!! As I was researching cars to buy, I came across a Nissan Sentra that caught my eye and after requesting more information, I received a call from Waltham Auto Gallery within minutes! The customer service was beyond excellent and they were very accommodating to my needs. In about a week I was able to have my car, and to make things even better they were able to drive my car to my house as a favor because I was unable to pick it up at the dealership. I would recommend this great company to and friend and would even purchase from them again in the future. read more

I take even small purchases very seriously, having grown up in a frugal household. With that said, I searched far and wide to make my first car purchase, from NH to CT. Very fortunately, I found and purchased my Lexus ES350 through Waltham Auto Gallery. The price and help I received from Waltham Auto Gallery were unbeatable. They helped me find not only financing at an incredible rate but insurance as well. Daphne and her brother have won my business for every vehicle-related situation I'll ever have, and I wholeheartedly recommend any vehicle seekers to look at their inventory and deal with an honest no-nonsense family business. read more

I cannot speak highly enough of this car business. Douglas and Daphne were absolutely wonderful to work with. We had found a car on their website and went to look at it. Douglas handed us the keys, and simply said "I'll be in the office of you need anything!" Absolutely ZERO pressure. A car dealership with no pressure to buy. Can you imagine?? I got my car for a price that was more than fair, and they also had it detailed twice for me upon my request for additional cleaning. I wasn't charged a dime for that either. I will 1000% go here to buy my next car, without doubt. Thank you!!!!! I'd give them 10 stars if I could. read more

This small dealership is only a few months old, but deserves to grow and is worth a look. The owner, Douglas, also owns a body shop and has some great used cars at a much lower price than the big-name dealerships. We bought a Prius and not only was the price right, but for less than $50 bucks, Waltham Auto Gallery registered the car , got it inspected and obtained and installed new plates the same day-- we didn't have to wait in line at the registry! Definitely worth a look if you are in the market for a used car-- this is a great, no pressure dealership with fair prices and good service. read more

I've been using Waltham Auto Gallery for over 4 yrs. and have been really satisfied. My first experience was when I purchased my used Honda Odyssey from Daphne and Douglas. They're very careful about the used cars they sell and care about your satisfaction. Their customer service is second to none and their prices are very good. I also choose to have both of my cars serviced at their garage. Jose is a great mechanic and I've never been overprices for repairs. Unlike other garages I've used, I trust that Douglas only charges me for repairs that I really need. I would recommend them 100%. read more

I wish I could give more stars! had a wonderful experience buying from Waltham Auto Gallery. I found the car I wanted via CarGuru within hours I had heard back from Daphne. She was incredibly friendly, conscientious, understanding and easy to work with. Communication was fantastic and she guided me through everything I needed to do on my end. They even made it possible to bring the car down to Providence to have my own mechanic look at it! Overall, a complete 5 star experience and I wouldn't hesitate to buy from Waltham Auto Gallery again! And on top of it all, I LOVE my new car! read more

I recently purchased a vehicle from Waltham Auto Gallery. This, by far, was my best experience in purchasing a new or used vehicle. Daphne was incredibly helpful, flexible, and happy to assist in our not-so-straight forward situation. Daphne was extremely communicative and available to support our purchase through multiple changes and varied financing scenarios. I can't express how happy I am with our purchase and would recommend Waltham Auto Gallery to anyone looking for a used vehicle. I don't live in Massachusetts but will check with them for future vehicle purchases. read more