Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

This is the first time I have ever bought a car at a lot or dealer and my experience with the…read moreWaltham Auto Gallery team was nothing short of exceptional. I bought a 2015 Honda CRV and it is in excellent condition. The price was great and the whole experience was not in the least bit stressful or high pressure as I hear is the case with so many places. Everything was top notch, professional and respectful. They were quick to answer any questions and were so incredibly helpful. They carry excellent quality vehicles at great prices and I learned they even service vehicles too. Because they are so awesome I am going to bring my car to them if I ever need to have work done. They truly are A+++ If you are a newbie to car buying or if you are sick of dealing with slimy car dealerships who just see dollar signs when you walk in and would rather work with honest people with integrity and who treat you with respect and kindness when buying a car, you definitely should check out Waltham Auto Gallery. I cannot sing their praises any louder. Thank you for such a wonderful experience. I will definitely be telling everyone I know about this great business.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

Lost my keys, quoted for 800, was charged 1540 dollars. When I tried to argue that it's a different…read moreprice as quoted, the manager told the service guy and I quote: "just throw their car in the CVS lot and take the keys, and tell them to Fuck Off". F bomb was dropped multiple times. I had no choice because I need to sell my car in a few days, but I advice others to be aware of their underlying attitude. Don't know if it's because I'm Asian. Good luck shopping here everyone.

One of the worst dealers I have ever dealt with in my life…read moreIve owned over 90 cars and would NEVER buy a car here They don't return calls and are completely irresponsible Steer clear !!!

Bill took my call personally. It took almost 2 weeks out to get an appointment for me to bring my…read morecar in for a quote on a few things. Things went just as planned and his pricing is very fair and the car does drive noticeably better. Bill and his shop comes highly recommended by a local facebook group, so none of this is a surprise. The shop itself looks pretty organized and it was easy to get to. I have no problem recommending other locals to consider Bill's for your automotive needs. You'll get good personable service and save some money from the dealership.

Bill and his guys made my 15 yr. old pickup drive as good as new again!! Honestly after they did…read moreextensive front end work at my request, the truck handles and performs like it never has before!!! and no noise!! I would highly recommend Bill"s Auto and plan to use them again in the future. Thank you again Bill and ride safe Mike

I have had my SUV serviced here several times and have always been satisfied with the results. The…read morerepairs they have done for me include brakes, radiator, starter motor, suspension-related (axle), and small issues likes electronic lock malfunction. Douglas and Jose are very professional and easy to work with. They do high quality work at reasonable prices, and in a timely fashion. I can highly recommend Waltham Auto Service for your vehicle repair!

Had a loud annoying noise in my car and my usual shop (who I like!) couldn't figure it out. Saw the…read moregreat reviews online for this shop and took it into Douglas and he had it figured out within hours. He did the fix promptly and the noise is gone. Douglas was awesome to deal with -- friendly, good communication -- and I would definitely use this shop again!

Great, friendly service! They took my car in for diagnostics on short notice and I had new brakes…read moreby the next morning. The price was very fair. I will come back for future car repairs.

I stopped by a few weeks ago (just before Xmas) to get a tire patched up from a nail. The lady up…read morefront greeted me, and it felt so genuine and warm. There were no issues of "this job is too small for us". It took about an hour and cost about $45. The mechanic even came to me asking where the wheel lock is because he didn't want to look through my car. That was considerate of him! While I waited (there are 2 chairs), I kept seeing repeat customers come through. The workers seemed to know everyone by name. This is clearly a family run business and they must serve everyone well for them to come back. I'm glad this place is near by and I'd recommend them even if you had to drive a little further to get there.

Terrible service....brought my car to get a duplicate key for a Ford 2010. They charged me…read moresomewhere close tpo $ 330.00 for the extra key. It was suppossed to be programmed. When I drove home and later on I attempted to use it, it failed. It was impossible to start my car as it locked the steering wheel. I called them and I was told to come back. I went back (2nd visit) and I was told they could do nothing about it because it was an old part that Ford no longer services. I asked for my money back and they refused to give it back. I told them that they could have explained that I could lose my money if I tried getting a duplicate. If that would have been the case, I would have not asked for a duplicate key. I went back today and they said that they were not able to do anything about it. They offered me to have my ignition system looked into it for only $ 180.00.......DOES ANYONE BELIEVE HOW SHAMELESS THAY ARE?

Service does not return calls. Promised a review and could not perform in any reasonable timeread more

These are some shady car dealers. DO NOT go buy your car from them…read more Bought a used sedan from them and they screwed up the purchase and sales agreement. I signed the agreement and went to the registry and got the vehicle registered under my name. When I came back to pick up the vehicle up they blocked the car I purchased w their car saying they did the purchase and sales wrong - essentially trying to charge me almost $6K more the vehicle. I was able to my vehicle after I stated I would call my lawyer and the proper authorities. Side note and to be fair I didn't have my title for the car I traded in so I had to get a copy. These guys showed up at my home with some muscle asking for the title. Nuts right! Lastly, the car I purchased had all kinds of issues that I had to get repaired. They should be called Trailertrash Motors as they work out of a trailer.