Very good service and welcoming! I needed new keys and they ordered them yesterday and called today!

Warning: Dishonesty and Deception - Avoid this Dealer! In 2022, this dealership charged me over $230 to clean clogged sunroof drains on my Macan S after water leaked into the cabin -- claiming it was "routine maintenance," even though the vehicle was under CPO warranty. A late 2024/2025 class action settlement has since confirmed this is a known defect, not a maintenance issue. The settlement extends warranty coverage and mandates one (1) free sunroof drain cleaning per year for ten (10) years from the date the vehicle was first placed in service -- clearly acknowledging Porsche's responsibility. When I followed up recently, Service Manager John Eric was dismissive and either unaware -- or indifferent -- to the court-ordered terms. Even worse, I emailed General Manager John Andrade and received no response. When you're guilty of deceiving customers, I suppose silence is easier than accountability. Owners beware: this dealership is intentionally misleading customers and charging for services Porsche has agreed must be provided for free. Know your rights. Avoid this dealer -- and their sister dealership in Burlington, MA. Find a dealer you can trust! read more

Herb Chambers Porsche - Class Action Lawsuit Sunroof Drain Settlement - Car Dealers Near Me - Natick, Massachusetts

I purchased a 2020 cpo macan turbo from them 16 months ago. I went to trade it in at another porsche dealer and they would not take it without charging me $6,000 for the 60, 000 mile service. When I bought it, it had over 70,000 miles and the cpo sheet says all service was up to date. Clearly it was not, but they told me today basically they could do whatever they want. What do you think? Lies, fraud, misrepresentation? Just trying to figure out my next move, and make people aware read more

Brought my car in for service not too long ago, encountered multiple issues. My advisor was Alysa. First off, when I was picking up she was with another customer so I had to wait for 20min, not a big deal. But what is concerning was the smell of cannabis I got when speaking with her. She couldn't answer some of my questions and the interaction felt somewhat short and dismissive. I wanted to just inform the manager and to my surprise there is ANOTHER new manager making the third in less than a year. I tried to find my sales person who my husband and I have bought multiple cars from and always helped with any of our issues and turns out he is no longer there either. I asked to speak with a technician, Michael who always helps explain some of my car concerns and also he is no.longer there. Not sure why there is so much employee turn around especially with staff that were always spectacular. My previous advisor was Michael H and the manager Aya was truly amazing, neither of which are there anymore either. Before that we were going through David. Recently I came to find out that the "sunroof drain cleaning" that I paid for is covered under some kind of extended warranty that the advisor is supposed to check. I tried calling a few times to speak with my advisor and received no answer at all. I drove from Boston to Natick as my husband and I have always been customers but finding out many employees whom we had a relationship with are no longer there coupled with my most recent visit we won't be returning. Also come to find out Porsche Westwood is slightly less expensive and more convenient to get to from Boston. I'd warn anyone who services there car here to be weary. read more

When I drop off my car for a recall and an oil change, I was texted with an extensive 4 years interval service recommendation. The price tag was over $6k, so I declined the service in their link. Text them everyday, they claimed the car was being worked on. After 3 days, I insisted to have my car back. To my surprise, I was told that they were finishing my repair work and was working on the recall at that moment. I said I did not approve any repair work other than the recall and oil change. But, I was told that their computer indicated that I had approved the additional work. They had already replaced all my 4 tires and transmission oil change, tune up etc. They expected me to pay for their service. I felt helpless. This is a total scam. I will never go to any Herb Chamber ever. read more

This dealership does not want to sell cars, I went in to purchase a car and I only asked for $1000.00 off the price because there was defect in the front bumper they did not want to fix, which they declined which is fine. The issues is an hour later they raised the price by $2000.00 and then the next morning called me and said since they have a lot of interest in the car they raised the price, but would honor the price they gave me yesterday. This is Bad business and bad used car salesman tactics that you should not expect from a Porsche dealership. read more

I've had a very positive buying and service experience at Herb Chambers Porsche in Boston. McKenzie Butler helped me get the Taycan I wanted, quickly, at a fair price. She even dropped the car off at my work and invited me to a free event at the New Hampshire Motor Speedway where I got to drive several new models on track (the 911 was fantastic). Since acquiring the car I've had a few mechanical issues that needed to be sorted out (recalls and one AC sensor) but that was made easy by a very smooth experience with the service department. Davit is particularly responsive, always sets me up with a loaner that can accommodate child seats, and has even made their conference room available to me, so I could field meetings during a shorter service appointment. read more

Went to Herb Chambers Porsche a friend's recommendation, I have to tell you what a great experience. I picked up a new Panamera for my wife. I also placed an order for a new Turbo S. I can't wait to go back. Amir and Peter were amazing. Steve and Yana were also a pleasure to deal with. read more

I just wanted to take a minute to rate my recent experience at Herb Chambers Porsche. As you can see I gave it a 5 stars and would have given more if there was more to give. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my salesman, Christopher. Not only he was extremely nice but an excellent professional. He had confidence in his words and I could see it in his eyes how much he loves what he does. He was able to explain to me in details every single button in the car and what it does and how to do it. I never had someone with so much patience and passion help me on the process of buying a car. I am extremely happy with the service and I highly recommend it! read more

Elizabeth M. the office manager, I didn't expect anyone from Herb Chambers Porsche to pay the locksmith bill. Joseph was sitting on his behind not doing anything to resolve the situation, and he asked me very nastily what did I want him to do about it. I told him he could pay the locksmith bill. When I said that he immediately started saying he could look at all the many cameras in the building. I had to tell him he only needed to look at the one where I was standing when I handed my keys off. He didn't even think to ask me for my name or the time or day I came in. He was just going through the motions. Once I commented that he needed that information THEN he started looking. He tried to push me out the door with comments that it would take him time to look, and he would get back to me. First off he never ever called me or got back to me. He never followed up or said anything about the locksmith. I would have told him then I can afford to pay a locksmith. I stayed in Boston overnight hoping that my key would be found, but I knew if your employees are low enough to steal it I shouldn't hold my breath to get it back. What needs to be said about the situation was how Joseph spoke to me, how he tried to put the blame on me, and how he mischaracterized me as crazy. It would have helped if he could have zoomed in on my keys and taken a picture of my keys and emailed that to me since I'm making such a "strong accusation." Going forward I hope my review will help other customers know that handing their key chain off to Herb Chambers isn't even safe. Strip the inside of your cars bare before taking it in to be serviced. Also, Elizabeth it helps to give the correct phone number to where you are actually located and your correct title. Herb Chambers is the business owner. It is not necessary to respond. Herb Chambers Porsche did nothing and couldn't even be bothered to apologize for their employees nasty behavior. An apology from Joseph would have gone a long way, heck a follow up call would have gone a long way. It's ok though because you do have dishonest and nasty acting employees working at the dealership and one day Joseph won't be able to rudely dismiss it. read more

Was in the market to change up my car and decided on a Porsche Cayenne. All roads lead to Herb Chambers and I must say from start to finish the process was efficient and thoughtful. The team were smart and knowledgeable. They worked with me and made the journey of selecting a car to purchase a joy. I noticed a few negative reviews but honestly I have nothing but positive feedback. Jonathan was excellent. Really engaged and helpful. Amir was great as was Yanna as I worked through the final stages. I highly recommend this dealership if in the market. read more

"Our Showrooms Are Now Open - Visit us Online or In-Store Today". This should probably be reviewed if this is not the case. I was promptly shuffled out of your dealership today, with the "do you have an appointment? You need to make one if you want to be here" bit. (point of clarity - showroom was empty, not a soul in sight) Not a good look. Should customers put money in escrow beforehand? Is there a secret handshake for the 1 percent? Is there certain dress attire? I wasn't looking to joy ride. I wasn't taking the attention away from a potential sale. I was simply browsing and was told to pretty much leave. Sad. Not the way people should be treated read more

Being careful to leave your car with them, you may receive a "surprise" bill. After reading other customers' reviews, I'm sharing our experience here. Our glass was damaged, we drove our car here to get quote and estimation of repairing it. Davit Petrosyan asked us to leave the car with them because they would need time to "take a look". A few days later, we were told that it took 4 weeks to replace the glass which was not reasonable (Another Porsche dealer told us they could have it done in a week). So we asked to take our car back, but the service center refused to release our car because they had already tolled our car to a different location. Unless we paid the toll fee they won't give our car back. We don't understand why they think it was ok to toll our car without confirming with us, so basically, we had to either repairing it with them or paying the toll fee (our insurance agent told us the toll fee they charged was way higher than average ). Maybe that's the way they do business but we just don't appreciate it. Also, their attitude to treat us was a huge difference before and after we bought the car. After we dropped our car there, a nice mechanic told us we were eligible to get a ride back home, so we asked Davit Petrosyan if it was possible to get a Uber for us. He told us impatiently that "How to get back home that's something you have to figure it out, I don't know" Such a professional answer... read more

Probably one of the most disappointing experiences I have ever had. Was between 2 SLIGHTLY used vehicles at the dealer - BMW X5 and Mercedes GLE350. Both had equal miles on it approx 8K and were about the same price. I went with the Mercedes because it was more "luxury" than the BMW according to the salesperson. I asked the salesperson ( in front of my wife for confirmation) that they had the same features such as each other including the Auto shut off at a stop, LED xenon style headlights, backup sensors etc. When I bought the car and started to spend time in it after a day the Mercedes had NONE of those features but the BMW did. I also noticed that the car was missing the floor mat and they would look for it and call me back when they found it ( which they never did ). I called and told them that I wasn't happy that I went with the car after I was told it had all of those features when it didn't. They moved me to the manager Sam and he said he would take care of the lights and the sensors for the backup camera and would have me come in 1 week to have them do the work. I never heard back and called 3 times to make sure they were on it, they said it would take a few weeks to order the parts etc. I bought the car exactly 1 month ago to the day and JUST got the lights and sensors installed, new floor mats. While driving home I realized that I had an error light saying that one of my lights was out. So not only did they not install Mercedes products but they outsourced it to a local company ( fine) who installed it improperly. Now I have to go back AGAIN to have my lights fixed and have to wait at the third party company while they do work. ALL this could have been resolved if they knew the product they were selling to me. I should never have to go through all this when buying a 45K car. I get that they are a Porsche dealership but they are selling a car they need to know what they are selling regardless of the type ALL OF THIS COULD HAVE BEEN AVOIDED. When I called the dealer to tell them I was extremely disapointed from the very start of buying the car all he said was basically " OK I'm sorry". VERY unhappy. I would rather buy a car from California than buy it from this dealership again. I wish I went with the BMW. read more

I took my car for what ended up being a $5k repair, they did some damage to my back bumper and couldn't care less to fix it. They said I already had it (I didn't), and gave me long long stories and wanted pictures (that I sent) and then ignored me. The guy who I spoke on the phone with patronized me and told me that sometimes people "never look at the right side of their car" (hey buddy, it was the back bumper) and that people sometimes "are not good drivers and think someone else did it"... and that they don't punish their employees for damaging cars. I didn't ignore my $5k bill, right? Nope, paid for it no problem. I wish they really at least tried because they represent a brand (Porsche) and I certainly will not ever take my car there again. Rather take my business elsewhere. read more

To Herb Chambers's credit, Joe Rondinelli, called me after hearing of these issues, and clarified what happened. Unfortunately, when I had picked up the car, Joe wasn't around to make sure the handoff went smoothly. He was great today, investigating what happened, and explaining why these things happened. Can't say the same about some of the other service personnel I've dealt with. As long as Joe's there, I will continue to do business with Herb Chambers, otherwise, go elsewhere. Will upgrade my rating from 1 star because of Joe. read more

After finding out about the "lemon law" and the fact that it didn't exist in New Hampshire we walked in to Harb Chambers and we are very lucky for doing so. Alex Perez was amazing, he was very helpful and honest and made us feel very comfortable, made sure we know everything and think what is best for our needs. Thank you Alex for our almost new car - it's working great! read more

Herb Chambers Porsche - The cherry one is all ours - Car Dealers Near Me - Natick, Massachusetts

Not at all happy with the service department.... I booked in to drop of my car for service and for some reason I was a bit late for the original time I booked in for. What ended happening was that they told me to come after a week because I needed the courtesy vehicle as I commute daily for work. So I went after a week and the courtesy car was more like a torture. The car was stinking from inside, all kinds of stains in the car and a lot of snow salt on the carpet. My cousin gets better service from his Toyota dealership. read more

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Spent over $100,000 on a Porsche from Herb Chambers in Boston. The entire screen, which runs most of the cars features, died. The car is two years old. I am told I can bring it in September 23. Seriously? It is currently August 26. I will NEVER buy another car here. read more

One of the, if not the, single worst Porsche dealerships in the state. I came here some time ago to place an order for a new 911. After placing a stack of quarters in the meter, I got up to the showroom floor, which was deserted to say the least. The receptionist, after returning to her desk, actually had to call a sales person to come into the showroom, as none were present. After a good 20 minute wait, I finally got to talk to someone. The sales rep was nice enough, walked me through a couple of the options, which she obviously didn't know as well as she should have. Went on a decent test drive, 15 minutes or so in length. Porsche only gives a dealer so many order slots for each type of car, and most of the dealers hand them out very early in the year, so I was excited (and slightly suspicious) to hear that Chambers had a free one open. We talked numbers, and I told them I would get back to them in the next day. I called back as promised, check in hand to place the order. We had initially discussed a $5k deposit before they would place the order for me (a customary practice, although most dealers only ask $1k). She informed me that the deposit would actually be $55k before they could proceed. Needless to say, I was flabbergasted. Keep in mind, this isn't a $55k down payment on a car I get to drive away that day, they wanted almost half the price of the car simply to place the order with Porsche, for which I would wait several months before it got completed. I chatted with the general manager of the dealership, and after a long debate, he said he was willing to go down to $35k, still a far cry from the original number discussed. I took my business elsewhere, and couldn't have been happier. Perhaps their service department is better, but there are far better dealerships to visit than this one. read more

Whenever we take our car to Herb Chambers, they happily take our money, but are never able to replicate the problem. They seem to think that's okay because they pass out green apples like a car doctor in their fancy white lab coats. They have no right to think that they're doctors, they're just garden-vareity quacks and should be passing out lemons for the kind of rotten service they provide. Do not take your car here! They can't seem to do things right when things are under warranty and now when they are off, they have a field day with their adding machine and the explanation "cannot replicate." read more

For years, the service at Herb Chambers has been so consistently bad that I feel I must write a Yelp review to warn people to take their business elsewhere. Taking my Cayenne to Herb Chambers has been a matter of convenience because I live close by to Herb Chambers. Even though it took them three visits over three years to fix my rear seat belt, I was not peeved with them since it was under warranty. Now that my car is off warranty, I am started to realize that I am not getting what I am paying for: 1) They are the most expensive (about 10% higher rate per hour) service provider in New England and perhaps the country. I have a feeling they charge in increments of 30 or may be 60 minutes. For instance, they quoted $250 to replace a light bulb when the parts cost $135 on Amazon and it takes less than 15 minutes to replace it. 2) Their technicians cannot seem to find the problems even a mere mortal like me can detect. I have been hearing an odd noise coming from the engine on the passenger side and when I took it to them, they keep claiming that they cannot reproduce it. Of course, that too after I paid them $650 for the 50K service. This is not that first time that they claimed they could not reproduce the problem: they haven't been able to reproduce critical issues such as check engine light warnings. 3) Even the work they do does not meet the basic standards. I had my brakes replaced by them about 6 months ago for a whopping $2200. A month after I had them replaced, they started making a squealing noise. When I took it back to them there answer was that all brakes make that noise. Now when was the last time your new car made a squealing noise when you braked at an intersection?!? After this last experience, I have decided to look for a repair shop who is not a dealer. If you have any suggestions please, please let me know. read more

I don't usually take such measure but in this case feel it is appropriate to do so. My boyfriend and I recently purchased a certified pre-owned 2013 Cayenne S. Simply put, the customer service excellence provided by Megan Mallgraf, combined with her technical expertise and her true understanding and respect for our automotive hearts led us to buy this luxury car. We believe it is important to weite that, as one of the few women in the dealership and certainly in the business, Megan helped us into our first Porsche and always responded to our needs in a caring manner. We would like to see Megan again when we come back for our next Porsche, hopefully in a position that is a better representation of her passion for the job, Herb Chambers and the Porsche brand. read more

Since the beginning, our experience with Herb Chambers Porsche of Boston was definitely amazing! Vito made us feel very comfortable to test drive any Porsche we wanted and helped us to choose the Porsche of our dreams. Thank you Vito! Thank you also to Peter who helped us understand better the technical features of our Porsche and the financial aspect of it. read more

Let me start off by saying that Yana at Herb Chambers Porsche is by far an exceptional woman who exceeded our expectations with our car buying experience. She is extremely knowledgeable and well versed about everything Porsche, and gave us amazing customer service, while making the entire experience enjoyable and efficient. She was accommodating and helpful every step of the way, from processing all of the paperwork to giving us a thorough walk through and hands on understanding of all the many features of our new vehicle. We highly recommend working with her as she is a wonderful sales associate and a great asset to the Herb Chambers Porsche team. We look forward to working with her in the future to meet any and all of our Porsche needs. Thank you Yana, our family appreciates all that you have done for us, and we are really enjoying our new Porsche!! read more

I took delivery a Cayenne Platinum Edition this week with Porsche Herb Chambers. I had a excellent experience, platinum edition usually for Cayenne kind of high demand vehicle they always give priority to local customers. Rick was my contact there (we know each other for 20 plus years) very knowable and efficient sales. He set me up perfectly, (lease payment, lease term) when I came to pick up the car everything was ready and in order. Real professionalism and I will recommend Rick Scourtas Brand Ambassador Sales Manager and Herb Chamber to all my friend and family read more

This is a review of BUYING, LEASING and SERVICE at Herb Chambers Porsche. 1. Buying. I bought a Cayenne S in 2012, all cash, got 10% off MSRP, smooth transaction. I checked around, Herb Chambers has the most slots from Porsche in the Boston area, we were able to order the exact car we wanted and received it in 3 months, pretty standard. 2. Lease. I leased a Panamera 4 in 2012, negotiated price to 9% off MSRP. No cash down, smooth transaction, happy with the deal. When term was up I looked at Tesla, MB, Jag. I still like P4 so came in to see what they had. Negotiated a new 2015 to 10% off MSRP. Everything done same week, but the tires were summer and not all season, which is what I wanted. Worked with Ian Miller on the deal, he solved a few curve balls and was great to work with. 3. Service. I worked with Davit and Joe, both very responsive. Pricey but 10% discount if you just ask. Had the standard maintenance, installed trailer hitch on Cayenne, etc. I always get loaners, just have to call and reserve ahead. They also always offer a driver to take me to work, pick me up from work or my home. I usually drop off the car when I know I will be out of town, they have no problem holding it until I get back in town. They also offer to deliver cars to my house. So service is pretty good. Verdict. Having done deals with various dealerships (BMW, Porsche, MB, VW), you have to know how things work and set your expectations accordingly. If you don't know anything about cars, you will likely not get as good deals, so you have to do your homework. If you go in thinking that you are the authority and can't see both sides of the deal, you'll be unhappy; probably explains some of the polarizing reviews here. This dealership gets the volume so you can find the cars you need, and get perks of drivers, deliveries, loaners, etc. Not perfect, but pretty good deals and service overall. read more

When it came time to purchase a new car for my wife, we checked out many brands and dealerships. When we met with Yana Parfiyevich-Mendez at the Herb Chambers Porsche dealership in Allston Brighton, we felt like we found both our new car and a new friend. She took great care in informing my wife of all the features that the Porsche Macon had to offer. She also shared with us the interesting process of delivering our selected vehicle to us. It was still overseas and in the process of being shipped to the US. Following its travels on the shipping website and its final arrival in Rhode Island as it made its way to us was a fun treat! Most importantly, Yana "captained" our purchase decision with precision and we felt well taken care of throughout the process. At a time when you can buy a car from your computer or cell phone, Yana proved that she was indispensable in the process and we were very grateful for her help! The car has also proved to be just what we hoped for. We highly recommend Yana and her team at Herb Chambers Porsche! read more

Herb Chambers Porsche - Picking it up at the Showroom! - Car Dealers Near Me - Natick, Massachusetts

I have purchased 25 vehicles in the past 10 years . some for work others for pleasure . I recently bought a used car here (80k) and things seemed to be going well until i picked it up. There was a crack in the windshield and only one key . It was late and I live over an hour from the dealership so I went home . I reached out the next day to my sales person and the manager and was told to just use my insurance for the glass and he would look into getting me a spare . 2 months later and nothing . Horrible service , I will never go back to herb chambers and suggest anybody else to take their business elsewhere . read more

Had the best experience purchasing my 911 with Megan and Eric!! My car is beautiful and they helped me throughout the whole process, very happy customer! Thank you :) read more

Herb Chambers Porsche - My new C4S cabriolet! - Car Dealers Near Me - Natick, Massachusetts

It's not every day you meet a honest cars salesman and last week I meet just that. As soon as Cardinia said hello I could tell I was in good hands. She was very informative about the Cayenne I wanted to buy and even told me the comparisons from my car. She went above and beyond to make sure I was happy. She wasn't pushy like most sales people but she made it very convincing that I needed to purchase a Porsche Cayenne Thank you Cardinia loving my new SUV. read more

My family bought a 2017 Cayenne S and the car is absolutely great, we are enjoying it a lot! We want to thank Vito for delivering flawless customer service and a amazing car! I will definitely recommend this dealership to my friends and other family members who are willing to purchase a new Porsche in the future! read more

It is unfortunate that I noticed some negative reviews on this dealer but if you are in the market for one of these vehicles, you should stop by and give them an opportunity to earn your business. In the last few months they have undergone a change in management, there is a new GM in place and I'm sure that he and the staff will continue to earn five star ratings from here on out. The experience was really as good as it gets, so much so, that this was the second vehicle I purchase from HC Porsche of Boston in the last 4 months. I had always been interested in Porsche, but until this year, never owned one. I purchased the Cayenne diesel and can't say enough about this vehicle, gas mileage alone was worth the purchase. The biggest reason I chose this vehicle was the way the vehicle drives and handles, compared to the other vehicles I test drove, there is no comparison. I still enjoy driving and this SUV handles more like a Porsche or german sedan than an overweight typical SUV. My salesperson was Larry Bakke, he assisted with both purchases and was extremely helpful during both purchasing experiences, as were Ian Miller (new GM), and Shawni (finance). He was very accommodating to my requests and his attention to details of the vehicle purchase and the delivery was appreciated. My wife and I have been customers of HC dealerships for almost 20 years, and have purchased more than a dozen vehicles. These are the types of experiences that keep us returning to his dealership. In the off chance that you don't have a positive experience, you can always write to Herb himself, as I have. How many other dealers can you do that with? read more

Very disappointing!!! After doing research online. They had the exact car I wanted "in Stock" So many Sales and Service people walking the floor I was greeted 2 times. " Someone will be right with you" 10 min later an old crusty guy reluctantly comes out from the back. "Can I help you", I am looking for this exact car. Which was right in front of the showroom. I continued to wait for 15 more minutes. I had to leave this so called dealer on principal. I hope Porsche Corporate monitors these reviews. Herb Chamber customer service is a joke. I am a Porsche brand loyalist. The Brand suffered a loss today from a customer who was ready willing and able to buy. read more

I live in NY but it was worth driving and dealing with Porsche Chambers Boston. Christopher Brustas and Sam Moustafa were pleasant, professional and understating to work on a current deal. I was positively surprised how they stepped in and helped me with out of state registration and other issue that I encountered later with the vehicle. I am very happy and excited about my purchase, and have no hesitation recommending Porsche of Chambers. read more

I've brought my vehicle to this location several times. Every time I was there, Davit was there to assist me. I like the fact that when Davit reminds me of maintenance services that are coming up, there's no pressure from him to get it done at the dealer. Just recently, when I went to pick up my car, he wasn't there, and he called me to explain why they had to remove my child's car seat. The fact that he takes the time to follow up, and makes the customer's experience personalize, makes me want to come back to the dealership. Thank you again. read more

Wow! What an absolutely stellar purchasing experience over the past few weeks from finding the right car to having a great sales representative. Megan Mallgraf was highly customer focused, understood Porsche value to the customer, and has a unique personable approach to sales. I would highly recommend if you are in the market for a vehicle from Herb Chambers Porsche of Boston to reach out and get in contact with her. As a first time Porsche owner I just wanted to say thanks to Megan for the excellent car - I look forward to driving my beautiful 2014 Cayman S over the next few years! A+++ experience! read more

Worked with "Racetrack" Rick Scourtas on my purchase on a beautiful, almost-new '14 Carrera S. The experience Rick provided was impeccable and he made the process really smooth and easy. He managed to secure a fair trade-in value for my car as well. Cannot recommend enough and hope to buy more Porsches from him in the future! read more

I purchased a 2013 Porsche 911 Turbo Cab used and Porsche Certified with 4500 miles on it. The negotiating process was okay but with slow response times from sales people. As I was buying this 100K plus vehicle sight unseen I inquired telephonically and via email as to it's condition and was assured it was "showroom ready and only needed detailing". When it was delivered (at 9:30 at night) the car was covered with deep rain spotting and bird droppings. I had paid for a covered carrier so this was unexpected and unacceptable. I also found several deep scratches on the bumper which were not disclosed to me by the dealership. I was also only given one key for the vehicle when the purchase agreement clearly stated two keys as part of the purchase. I contacted Ian Miller the General Manager for Herb Chambers Porsche of Boston and brought all the above to his attention. He agreed to have a key sent to me (on several occasions) and to have the vehicle detailed and scratches painted at my local Porsche dealership and the he would pay for and coordinate with my local dealership. To date several months after the fact I am still waiting for my key and my local Porsche dealership has been unable to receive payment from Herb Chambers Porsche after many attempts to do so. In addition, I overpaid for my registration and I am due a refund from Herb Chambers Porsche but even though Ian Miller has told me several times he would do so I am still awaiting the check. If you choose to do business with Ian Miller and Herb Chambers of Boston please do so with eyes wide open. Do not give them ANY money until all has been delivered to your satisfaction. I attempted to resolve this through Porsche Customer Commitment and it appears to have fallen on deaf ears. BEWARE! read more

The team at Herb Chambers Porsche are pros. High end service for for your high end automobile. I purchased my first Porsche from this team. I am on my second Cayenne S. Great team, nice folks, superior service. Thanks again David. read more