Awesome place with great people. You can ask any questions and they will happily answerread more

Fantastic experience here! My sales guy (Metin) was super friendly, incredibly knowledgeable, very…read morequick, and not at all pushy. He really seemed to care about informing me and helping me make a good decision rather than trying to push a car/upgrades onto me. Tesla makes the car buying experience fun and very easy. Get informed, go for a test drive, order it on your phone in minutes. And the car (I'm getting a Y) is absolutely incredible for the price. I already knew a lot about full-self-driving, but it still blew me away. And the summon feature actually works! The parked car came to get us as we waited at the mall entrance. Totally felt like the future! Best sales experience I've had in a long time.

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

We had a stellar experience from beginning to end at Bernardi Honda!…read more Our salesman, Denzel, was awesome ... kind, knowledgeable, real, honest and not pushy in the least. He walked us through the process in all good ways and came in with a genuine smile on his day off to deliver the car. So grateful. Ritchie, in finance, was a gem. Gave us copious amounts of information and patiently laid out all the possibilities of protection and coverage without a high level pressure pitch. And the sales manager, Scott was direct and kept the deal moving to assist us getting out the door with a deadline that was a tight turn around. He kept checking in with us during our wait and worked some winning magic on the paperwork end of things. It is no surprise that he has been with Bernardi leading with skillfulness for multiple decades. All other people that we encountered in our time in the dealership were friendly and connective. What a treat. Highly recommend doing business with these folks! So appreciate the smooth flowing experience AND the car Rocks!

Giving 2 stars instead of 1 as I blame myself for having any trust of Bernardi's buying a used…read morevehicle. I purchased a used Honda Fit they claimed was 'Certified Pre-Owned'. The sales person mentioned everything that is done to the car. My fault for not validating everything. Attached is a photo of the air filter a couple of months post purchase. I am pretty positive that they did NOTHING they claimed to have done to the car. Ive never seen a worse air filter. They also charged an add on fee for Wheel Locks, which I didnt verify on site. They never put them on the car. I was able to get a refund for the wheel locks. The cabin air filter, not pictured, was also obviously the original. Zero trust buying a vehicle from them and would never trust them to do any work on it.

Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

I cannot express enough, how exceptional of a Sales pro, and good of a person Ross A is. He will…read morealways have my business because he does what's right, not shenanigans. The service department keeps getting better too. Chad will take care of you. My hope is that once the construction on 27 is done, they update the office to be as exceptional on the inside as the sales people are.

I had a coupon and this place is near my work, so I thought I'd give them a try. I got an oil…read morechange, and even with the coupon it was over $100. They were polite, and though it was somewhat expensive, it was done quickly, so not a biggie. The next day I receive an email, thanking me for my car repair, and it said I was "chosen" for a free subscription to Sirius Satellite. They sell your email to Sirius!! My email said "response REQUIRED"- like its an overdue bill? Then a couple days later I get another email saying the same thing. I do give them credi; I complained to the service manager, who looked into it and promised to remove my email from their contact info. They made more than enough money on my oil change w out sharing my email for extra cash.

Would not recommend this dealer to anyone. i have leased cars for over 20+ yrs and this was the…read moreworst experience. The dealer refused to add rubber mats, the charging station didn't work and the service dept didn't know how to fix it. I also got hit with a disposition fee and for being over the mileage. I hope $72 was worth losing a loyal customer

I just had the worst car buying experience ever at this dealership. We were all set to buy a car…read moreuntil the business manager, Jeffrey Tucker, came out and accused us of yelling at the salesman (we weren't yelling and the salesman agreed) and then proceeded to talk down to us and raise his own voice. I would not recommend anyone ever doing business with this organization. They don't know the meaning of customer service. I would give zero stars if possible, but one was my lowest option.

UNITED NATICK AUTO ROCKS. I was very happy with my experience of buying my Toyota Prius. Bruno, the…read moremanager was Great. I came he made the car ready for me and gave me the key and told to take as much time as I want to test the car. I tested and checked it inside and out. I came back and told him that everything was great except that I felt a couple of rotors and brake pads might have been worn out. He said he will take of that. When I came next time to check the car, they installed 4 new rotors and pad, new tires and new battery. Cannot recommend enough this great business. Thanks Bruno, and keep doing what you are doing. Sincerely, Very satisfied Customer

I had problems from the very first day the car arrived. Even though they "fixed" it, you don't…read moreexpect to deal with headaches right at the start when buying a car costing over $13k. It was delivered with an old, noisy belt; one of the partners claimed the noise was normal for a new car, but it wasn't. I had to drive over two hours to get it sorted out, and it left the shop with a different issue--while it didn't affect drivability, it was still a problem. They came to pick it up, drove it 200 miles more than necessary, and failed to provide the maintenance records I've asked for over 15 times. I tried to cancel the purchase, but they kept dodging the subject and wouldn't respond. I do not recommend doing business with this dealership. As far as I'm concerned, I still want to cancel the deal.

My car looks brand new! It was in an accident a few weeks ago and I just picked it up yesterday…read more The work that the shop did is outstanding in every way. Since it's a 2015 Toyota Rav 4 they used all factory parts for the repairs and the work was completed in two weeks. Not only did my car get repaired, but it got a beautiful detailing as well, which brought tears to my eyes. It was as if I just brought it home off the lot new! I cannot say enough about the workmanship and attention to detail and am thrilled with the end result! Thank you so much, Mark. It's difficult to navigate the aftermath of a car accident, but you made the whole experience end on a high note!

I have not purchased any cars there (it is a Kia/ Isuzu dealership), so I cannot speak of that side…read moreof the business. However, back in 2003 my insurance company listed them as a body shop they work with so I chose them as they were local to me. To my great delight, they did an outstanding job on one of my vehicles that had been in an accident and needed some work. Ever since I have used them for all my vehicle body/paint needs and they have always delivered exceptional results. One thing I have noticed is that they do work on a lot of high end cars like Mercedes, BMW, Lexus, etc and I have witnessed some of their finished work. I am usually very good at spotting body and paint interventions, but their work has been indistinguishable from new. Faded paint matching, blending, lack of paint defects - the guys at Midway Motors are very good at what they do. Overall, strongly recommend for any body and paint work regardless of if you have a Kia or a Benz.

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.