Bernandi Honda is exceptional in what they do, and their customer service is top-notch. From the sales department to the service department, you'll have optimal oversight of your car's resolution. Every staff member I have encountered at Bernardi Honda in Natick has treated me with integrity and given me relief whenever I go there to buy or service my car. A big shout-out to David and Jams-- from the service department, and Marc from the sales department. I hope Bernardi Honda in Natick maintains the tremendous customer service they provide. read more

This is an update to the review I wrote last week, with a change from 4 stars to 1 star. Yesterday I received a text and an email from someone in the Service Department, asking me to schedule replacement of cat studs, as recommended with last week's service. I asked what she was talking about, as nothing had been recommended, and if I'd known about it, I would have had it done when the car was there. She told me it was in the report that had been given to me. I went through that report, page by page. There's even a section for recommendations, and this was not mentioned anywhere. I told her that. I also told her that 2 of the things that had been done were done incorrectly and I'd had to bring the car back to have those things done correctly. She said she'd speak to the manager and see how they could make things right. This morning she texted to say that my service advisor said he HAD told me about the cat studs, but that it wasn't an emergency to take care of them. A complete lie. So I take back all the great things I'd previously said about him, and would advise against going to Bernardi Honda for any type of service. They are dishonest, and I HATE being lied to. ------------ I drive a 2017 Acura RDX. A few days ago, I received a text from a Bernardi AI Bot named "Pam," telling me I could get $75 off any service or maintenance at Bernardi Honda. I needed a few things done, so I scheduled an appointment for the same day. David was my Service Advisor, and I can't say enough great things about him. A bit of a shmoozer, but extremely nice and informative. As it turned out, the car needed quite a bit more work than I had anticipated, and had to leave the car overnight. They would have been willing to send me to Enterprise in an Uber to provide me with a rental at no charge, but I asked if they could just send me home in an Uber (10 minutes away). They did that, and also had Uber pick me up the next day when the car was ready. So that was a great convenience. Here's what I needed: Scheduled maintenance, 2 new tires with balance and alignment, new windshield wipers (front and back), and it turned out I had an oil leak, so that needed to be repaired. When all was said and done, I paid them nearly $4,000 - but it's okay. I know the dealership will do the work correctly.... or so I thought. Yesterday was my first time going any distance (I had picked up the car the day before). First, the steering wheel was pulling to the left, so something was wonky with the alignment. Second, 10 minutes into my drive, the "Check Emission System" light came on. When I got home, I tried calling David, but it was his day off. He called me back first thing this morning and told me I could return with the car at any time and they would take care of it. I brought the car in this afternoon, and David greeted me as soon as I arrived. I waited in the waiting area, he updated me along the way, and about an hour and a half later, everything was done. The "Check Emission System" light was on because, in replacing the oil pan, they had to loosen the O2 sensor, and hadn't tightened it enough afterwards. They tightened it today. They ran a diagnostic and found the alignment was indeed slightly off, and they fixed that. It was really annoying to me that I would have had to return to have these 2 things fixed. They should have been checked before the car was returned to me. And since they weren't, I had to return. After this experience, I'm not sure I would return to Bernardi Honda for service. The saving grace was David, who would have bent over backwards to make me happy, but the service technicians need to be more thorough. read more

Giving 2 stars instead of 1 as I blame myself for having any trust of Bernardi's buying a used vehicle. I purchased a used Honda Fit they claimed was 'Certified Pre-Owned'. The sales person mentioned everything that is done to the car. My fault for not validating everything. Attached is a photo of the air filter a couple of months post purchase. I am pretty positive that they did NOTHING they claimed to have done to the car. Ive never seen a worse air filter. They also charged an add on fee for Wheel Locks, which I didnt verify on site. They never put them on the car. I was able to get a refund for the wheel locks. The cabin air filter, not pictured, was also obviously the original. Zero trust buying a vehicle from them and would never trust them to do any work on it. read more

Bernardi Honda in Natick - Air filter on 'Certified PreOwned' Honda Fit. - Auto Repair Near Me - Natick, Massachusetts

Bernardi is the WORST! My husband just bought a car from them and it was a terrible experience. First of all, we hesitated to go there because of a bad past experience years ago. It was a used car so we didn't have a choice. The buying experience was a total sh*t show and took forever. My husband came home so frustrated . And now, to top it off, he has waited almost a week for the registration to happen! He still doesn't have the car! I guess service this bad never changes!! read more

I have to update my review. Unfortunately I no longer recommend this dealership. Our first time there everything seemed professional and promising, but yesterday changed our experience completely. 1. On Thursday, March 27, we were told that after the deposit was paid that they were going to have a recall issue fixed and do the state inspection. We paid extra for the inspection to be done. However, when my boyfriend went to pick up the car yesterday, they failed to do the inspection prior to the sale. The kicker is that instead of doing it before he left, they denied him his money back stating, "you can go get it inspected somewhere else and send us a receipt. Only then will we give you your money back for the inspection." Which doesn't make any sense because if they failed to do what was paid, then the money should've been given back right then and there. 2. After my boyfriend paid for the car, in full mind you, they stated that they needed to keep the car for 3 business days stating "it's the law, sorry." After a long conversation with both the insurance company and my lawyer, who both stated that holding the car is not a law in MA, they still were not going to release the vehicle. 3. They did not tell us when the title arrived. On Thursday, March 27, our salesman, Julio, stated that "we've been trying to get the title sense March 23 (when they received the title) and that it would take 5-7 business days from Thursday to get it. However, something didn't sit right with me so I called them on Tuesday. Lo and behold they immediately messaged my boyfriend stating that the title was ready, but that he needed to wait until Wednesday (the next day) to come in. Turns out, they received the title on Friday, but we're going to wait until Thursday, April 3 or Friday, April 4 to share this information with us. 4. Someone keyed the car after we put down the deposit. Overall, I no longer recommend this dealership read more

Bernardi Honda in Natick - Looking at cars - Auto Repair Near Me - Natick, Massachusetts

The after-sale paperwork was not done even after multiple calls asking for it. Salesperson Bob seemed nice, but that was only when he sold me a car. After that, he didn't return calls and now I have to be driving with an unregistered and uninsured car. Not good. Stay away from Bernardi! read more

I bought my car last year from Bernardi and had a good experience. It was my first time buying a brand new car, and even though I look young, I was treated well. Obviously, sales/finance tried to sell me on a few upgrades but didn't push too hard. I knew what I did and didn't want, since I did my research. I have also used the service center for a recall and oil changes and have had good experiences as well. read more

My sister's car had some damaged wiring. A rabbit chewed up connection to the MAF sensor and vapor canister solenoid. They wanted a ridiculous amount of money, $6,000 to fix it. I fixed it for her with $30 in parts an a couple hours labor. I would be very careful dealing with this service department. read more

Was there today. My 2007 Honda Accord V6 battry was drawn a week or so ago and had to be "jumped". Once started the radio did not work. Today i drove to your Service Department for help in resolving the issue of my radio not coming on. I spoke with Oliver at the Service Counter and he was very nice and understanding of my problem. He took the time to go to my car and get the information required. He returned to the Service Counter and got the radio code. He then went back to my car and entered the code and... the radio now works! Oliver was so polite and professional. Please extend my gratitude to Oliver for a solving my problem with the radio. Bob Donovan, Sudbury, MA read more

I spoke with Daniel on the phone inquiring about a vehicle on their website. Although I did not purchase a vehicle from their dealership, Daniel was very professional, friendly, and informative. If anyone is looking for purchase a vehicle, look for Daniel! read more

I found out that the car I had an appointment to see was sold before I arrived but no one told me. Once I arrived, with no car to see, they said they would keep me on a call list if that deal fell through. They called me the next day and said the deal had fallen through and did I want the car. I said yes. Did not hear from them, called them back, found out the online listing price was the wrong price, it was actually $4000 higher. This cancelled the deal. What a waste of time, mileage and effort. What poor management. Krystal was the sales person and she did the best she could and was as accommodating and apologetic as she could be given that she did not have any of the correct information. I would recommend her but she works for an inefficient company. read more

I had the best experience with Kerry in the service department. I brought my car after another dealer put a bad alternator in and Kerry did a full diagnostic check. He gave me recommendations for next steps and explained in detail what was wrong with my car. I'll come back to this service department just to see Kerry. He's the best. read more

Bob. I will buy my next Honda from here just because of Bob. It was like my favorite uncle was helping me buy a car. Honest, straightforward, real. Totally appreciated his no pressure approach and knowledge and love for Honda. This is how a sale should be done. Got a great deal and left feeling awesome. Who can say that after buying a new car? So grateful there are some good people out there selling cars. read more

If you're looking for outstanding customer service in the Service Department, ask for Victor Lopez, the manager. I recently purchased a 2025 Honda CR-V EX-L, but unfortunately, the salesperson didn't take the time to show me the new features compared to my 2015 CR-V EX-L. When I reached out to the Service Department for help, Victor immediately stepped in, took me for a drive, and walked me through everything I needed to know. A few weeks ago, I called with another issue, and Victor went above and beyond--he took the time to call me back and even created a personalized video to explain everything clearly. He is patient, knowledgeable, and exceptional at both customer service and truly listening to people. On top of that, he's a kind and thoughtful person. Victor completely turned around what had started as a disappointing car-buying experience. It's clear he genuinely cares about people, works hard to create a positive, supportive atmosphere for the team he manages, and ensures every customer has a great experience. Thank you, Victor! read more

I didn't think that I would ever write a five star review for a car dealership, but here we are. My experience at Bernardi Honda was exemplary. My sales consultant., Brian Weis, was super responsive and friendly. He had the exact car I wanted to drive waiting for me when I got there, it was a very cold rainy day so he had an orange and warm and he knew I was very interested in the heated seats so he had also turned them on, so they were totally warmed up. The test drive was fun and I didn't waste a lot of time in the process. The sales manager, that I worked with, Scott, was charming and entertaining. Their service department is also excellent and they really do their best to go the extra mile to make sure that customers have a great experience. If you want a great car at a great price with excellent service, Bernardi is the place to go. read more

Extremely Disappointing Experience at Honda of Natick Our journey with Honda of Natick has been frustrating from the start. In 2019, we decided to purchase a Honda Odyssey Elite to accommodate our growing family. While the van itself seemed ideal, the dealership's handling of our purchase and subsequent service has been a complete letdown. Initial Red Flags at Delivery: When we arrived to pick up our brand-new van, we immediately noticed a sizable dent on the rear bumper. Shockingly, it appeared they had tried to conceal it with some sort of oily coating, hoping we wouldn't notice. Feeling deceived, we confronted the manager. They offered a $500 credit for future service--far from sufficient to address the cost of replacing the bumper. Reluctantly, we moved forward to avoid further hassle. Ongoing Service Frustrations: Since then, every service visit has been a disappointment: Transmission Issues: Shortly after purchase, we noticed the transmission struggled to shift smoothly, especially from first to second gear. We returned the car multiple times--at least six--and every time, they insisted there was no issue. Even today, this problem persists, leaving us concerned about the long-term reliability of the vehicle. Unresolved Noise at 50K Miles: Around 50,000 miles, we began hearing a strange noise while driving at 40-50 mph. The dealership attributed it to worn brake pads and rotors. Despite knowing the brakes weren't at the end of their life, we trusted their recommendation and authorized the replacement. The noise didn't go away. Shock Replacement Gone Wrong: When the noise worsened, the dealership claimed the rear shocks were the cause. Alongside this, they recommended several other unnecessary repairs like filters, tires, and oil changes--most of which were completely premature. After approving the shock repair, we picked up the car only to find that not only did the noise persist, but now there was also a severe vibration at higher speeds. Failure to Test Repairs: Despite repeated requests for them to test-drive the car before calling us for pickup, it was obvious they hadn't done so. On one occasion, a technician even admitted they likely hadn't driven it after repairs. After several more trips back and forth, they finally claimed the issue was excess rubber in the tires. Unfortunately, the vibration and noise remain unresolved, making the car unsafe to drive over 40 mph. Final Thoughts: Honda of Natick has repeatedly demonstrated poor communication, a lack of thoroughness, and a focus on upselling repairs rather than fixing real issues. Their inability to address basic problems, coupled with their disregard for customer time and trust, has been infuriating. We'll never return to this dealership for sales or service, and we strongly advise others to think twice before doing business with them. This experience has been nothing short of a disaster, and we regret ever choosing Honda of Natick. read more

I was in the market for a new car.Car shopping can be challenging sometimes.Not at Bernardi. went over on Monday,drove my car 2021 Honda CRV off the lot on Saturday.Brian Weis was my salesman.He is not pushy.Even thought it was busy he took the time to show me the car and test drive it with me.I went back Saturday to do the final test drive and talk numbers.Ended up financing through Honda so I was able to take it home that day.The finance guy(sorry cannot remember your name)was great.He took the time to explain things.I will definitely be going back. read more

I purchased what I thought was a Certified Pre-Owned 2020 Passport in 2023 with promises of three free oil changes. At my first oil change at another Honda dealership I was advised that my vehicle was never registered as a CPO so I did not have a free oil change. I called Bernardi and they advised that it was a mix up and they would get it taken care of, yet they never did. I then had another oil change and the same situation happened with promises after promises. Tomorrow I will be going for yet another oil change that should be free and I will unfortunately be paying for it. I am highly disappointed and will not return to buy another vehicle from this dealership as this was not the only disappointment during the buying process. read more

Great deals friendly staff first stop on buying a car and only stop to buying a car. Great financing department always looking for a better way to help save money. read more

I had the most wonderful experience working with their service department recently. Lucas my service advisor was very attentive, made sure to keep myself and my partner updated throughout the entire process. I had to have my head gasket replaced after my car had started sputtering. They found the issue and fixed it as soon as possible. Thankfully I had a warranty and the dealership was able to process that for me. They made the entire process very easy right from the beginning. I would recommend this location to anyone that needs work done on their Honda. read more

Their customer service is absolutely terrible. They don't keep their word, they won't answer your technical questions presale, and their service department overcharges dramatically. I lived in Metrowest for 25 years, and bought four Hondas, but could never come to terms with these jerks. Not saying that the others are so great, bock a.k.a. Nucar are not great either, but Bernardi are the worst in Honda world. Actually, I've had good experience in Newton, Weymouth, northboro, and Newport. read more

Service department here is excellent. No issues and will keep returning here to get my maintenance & oil changes, etc. done. I can't say the same is true for the sales people and I will very likely not return to purchase a vehicle here in the future after an extremely negative experience with an individual, who was incredibly rude and unprofessional. I leased my vehicle here and returned on 3-4 separate occasions to weigh out my options well over a year before lease end. I exceeded my lease contract by thousands of miles and was well aware of the consequences (mileage overage fees, purchase fee), so I had decided buying out the lease / vehicle was the most financially sound option for ME. As salesmen do, they obviously tried to talk me into signing for a new lease, which means more money $ and a higher monthly $ (which I am not in the financial position to do) or trading in my vehicle to account for the negative equity. I was even talked into potentially signing for an EV for the rebates, which is silly since these vehicles are well over double what my current vehicle is worth -- I get it, that is their job. To this day and since June/July of 2024, I have been getting non stop phone calls and emails and texts from several different sales guys, which again understandably that is their job. Again, I went 3-4 separate occasions inquiring about the lease buyout which they said was no problem! I definitely understand the downsides of a lease buyout, as I will be essentially overpaying for a vehicle that is worth less than what it will be sold to me for my the bank, however I like the car itself and I put the x amount of mileage on there so I was okay with the financial aspect of it. I finally went a few weeks prior to which they tell me they no longer facilitate lease buyouts with the bank handling my current lease. At no point during my visits did they mention they only do buyouts with vehicles financed with their own Honda financial. For me, the issue does not lie in the fact that they are unable to do this anymore. As inconvenient as it is; a heads up would have been nice considering I am someone that inquired about this process more than 3 times on separate occasions, I otherwise would have started the process sooner and got it done and over with. I took issue with the way a salesperson was towards me and my father who was with me. First of all, I have never leased a car before and I do not work in automotive sales so I am clueless to how it works. This person handed me the phone number to the credit union and told me to call them with no other further instruction (I didn't know what questions to ask, what other steps I should take) he simply gave me a post it note and walked away from me for a good 30-45 mins as I sat in his work station. A few mins later my father arrives to clarify what is going on, and sales guy is like "You don't need to come back, we have no business with you" (damn right you don't, and wont anymore) -- and of course we are disappointed since this process is not as seamless as they made it seem. I'm not looking for sympathy but all this person had to say was "banks change, so things can change, we might have done lease buyouts with them before, but we don't anymore" (ok, extremely fair) but again he was extremely condescending and told us how we "can't buy a car in a day" and "you don't own your car, the bank does" (thanks, we know). He was not at all friendly in terms of giving us guidance. I understand that as a sales person he would not have gotten anything out of me since the negotiations are between the bank and I. However, pretty crappy treatment that has turned me off permanently. DO BETTER. read more

My partner and I just bought a Honda Hybrid CR-V Sport-L from this Natick dealership. From soup to nuts, including buying the car and all the after-the-fact service we received, we had an excellent experience. The new General Manager Brian is dedicated to customer service standards, and we had a very good salesman, David Dungan. I will not hesitate to hightly recommend this dealership to anyone looking to buy a Honda. read more

I have been a customer of Bernardi Honda since 2003. I purchased my last three new CRVs from them in 2003, 2007 and 2019. Until recently, they performed all (100%) my service work. Even after moving to Nashua, New Hampshire, I continued to have my CRV services performed by them and drove all the way to Natick. That was the type of loyal customer that I was. During my last three visits to the Service Department, they attempted to sell me services I did not need. When I brought my CRV in for a TNC inspection, they recommended that I also have transmission fluid despite having already done it a few months ago. They also suggested that I have my air filters replaced and threatened it might not pass inspection without them, which was pure BS. I was looking for a Massachusetts TNC inspection that focuses on passenger functionality. They would not provide me with the inspection form. I immediately took my CRV to another Massachusetts inspection station, and they immediately passed it and provided me with the form. They say, "Three strikes and you out." This was the third and final bad experience I have had in a row. They either failed to repair something properly, discovered something broken that was working when I brought it in or attempted to sell me some service that the records showed I had recently been serviced. I used to overlook that their services and parts have consistently been overpriced. Bernardi Honda of Natick has lost one of its most loyal customers. They don't care. read more

I got my 2024 HRV serviced here and Wilson was very helpful. He thoroughly explained and updated me honestly throughout the process.

Undeniably terrible. Bought a part from Bernardi Acura and it failed within a year. Tried to leverage Acura one year limited warranty and was first told I could go to any Acura dealer, to have the part replaced. Problem was the receipt Bernardi Acura originally provided was missing the Bernardi Acura letter head indicating it was from an Acura dealer. After noting to them that the Acura warranty wasn't being honored at other Acura dealers, (because there was no Bernardi Acura letter head on receipt), even Bernardi Acura wouldn't honor the Acura warranty, on a $40 part that they originally sold to me. This isn't a service issue or not having enough staff as a result of the pandemic, this was for me an unfair business practice. The back and forth over email was so frustrating. Over the years, I've bought many auto parts from Bernardi, and spent a few hundred from their store online easily. I would have continued to buy much more but now I won't. All for not honoring an Acura warranty, on a relatively minor $40 defective Acura made part. Now they did give me a receipt with a letterhead on the last day of the warranty period but how many Acura dealers do you think want to help on the last day of the warranty period? read more

Such a wonderful buying experience at this dealership. They were honest, respectful and professional. Julio was fabulous - nice and forthcoming with information. Didn't try to push the sale and offered honest numbers and educated info about other models. We came here after being strongarmed and lied to by another dealership in southeastern Mass. It was refreshing to deal with Bernardi. Garvin was also great and seems to be providing great leadership on how to treat their customers. The delivery was seamless and Julio helped provided guidance on some newer features. read more

The salespeople are quite indifferent and uncaring. They belittle you and try to make you feel like they are doing you a favor when you try to negotiate. read more

dishonest sales practices and hidden fees. The odometer on a used car was thousands higher than what was advertised online, and they try to push the sales price up with fees after you agree on terms. read more

All I can say is don't be fooled by the smiles from the service desk staff. My car was making a random, weird noise. I wanted to check if there was any kind of warranty that the car still had, as it was well below 60k miles. I called this dealership/service station as it's close to my place of employment. I was hung up on by two different staff members before a 3rd was finally able to book me an appointment. I was also told that there was an open recall on my car, but they wouldn't be able to tell me what the recall was until I brought my car in. I was greeted by Gail, who seemed like a lovely person. She checked me in, and even called me a Lyft to get me to work. I was incredibly grateful. An hour or so later, Gail texts me that the noise was coming from my brakes, and they recommended I get new brake pads and refinish my rotors (front and back). I have been told by many mechanics not to have my rotors refinished because it compromises the integrity of the rotors. I asked Gail to just have them do the inspection sticker and the brake fluid flush (they said it was very dirty and needed to be replaced) but leave the brakes alone. They also gave me a list of things they thought the car would need... I get in my car when I go to pick it up, and I see my Inspection Sticker was a big red "R." They didn't tell me why it was rejected. Didn't even offer any services to fix whatever caused the rejection. I figured it may have been the brakes. I didn't get a copy of my inspection report, so I called them to ask for one. They couldn't tell me what my car was rejected for because "no one had written down the fail code" and they wanted me to bring the car back in so they could hook it up to their computer. I called the RMV. They sent me to a website where you can print out your own inspection report. They had rejected me for the brake/stop lights. And guess what? My mechanic looked at ALL my lights and they are all 100% fine. And the brakes? Only my rear brakes needed to be replaced, the front ones have at least another 5K miles on them. As for the supposed Open Recall on my car, there was never one. And instead of telling me that, they had written on my paperwork that I was the one who told them there was a recall, and they couldn't look it up in their system. They couldn't, but in 10 seconds I was able to get that info from Honda. Don't bring your car here. read more

Sold my user car here, got an unsigned check, told to get it signed at the Toyota dealer down the street, took a Lyft there, and they left for work early. Unacceptable and no ride either. Never do business here. read more

Long time customer. But service has gone way down. Stay away. Understaffed. Confused service writers. And the lies. Always the lies.

I took my car there. I found out when I got there that they charge $173 to just diagnose the issue and that fee is applied to the bill if you get the work done but you have to pay it if you don't agree to do the work. That seemed like something they should tell you when you schedule the service appointment. Anyway, they quoted me $421 in writing to do the work, so I gave them a deposit to do the work. Then later I got a call saying they had made a mistake and quoted the wrong part, and it was going to be $750. So I said "let's just cancel it and refund me my deposit." They agreed, but then they called me later and said that I would have to pay the $173. At that point, I called BS on it, but in the end I had to pay $550 for something that they quoted as $421. The guy I dealt with was pretty nice, but otherwise it was a terrible experience. read more

It took a month. They weren't communicative. They wouldn't cover the cost of a rental. They wouldn't take a check from my insurance company. I had to put the entire $10,000 fee on my credit card. I'd stay away... My experience at the Bernardi Honda service center was quite bad. Now, the service people were kind and gracious. This isn't a slam on them. They were friendly all the way through. But it took a MONTH to get my car fixed. That is just a ridiculous amount of time, especially since 1) I bought the car from them only a few months earlier and 2) they weren't willing to cover the cost of my rental. At $60 a day (minimum, and for a car that smelled like cigarettes), that's almost $2000. Fortunately, I had a friend who could afford to loan his car to me for a month; but how many people have that luxury? Also, the biggest issue I had with them was that they were not willing to take a check from my insurance company, Geico. I mean, why? Geico is one of the largest insurers in the country. But they wouldn't do it. And Geico can't cut the check to me because the car is financed. So, what I had to do--which I still can't really believe--is to put the entire $10,000 charge on my CREDIT CARDS. And now, I have to wait for the insurance check to come to me, which has to be co-written to my bank as well, mail it to my bank to get them to endorse it, then they mail it back, then I deposit it, and only then can I pay off the $10k. That's ridiculous. The whole process was ridiculous and unprofessional... ...again except for the kindness of the people who worked there. Corbin, the service manager, and Albin, my service rep, were both very affable fellows, and I hate to come down on them. But not taking checks creates huge issues for people who don't want to front $10k on their credit. And the timeline was WAY too long. When the part finally came in, it only took the techs 2 days to install (it was a new transmission). Two days. Expanded out to thirty. And then not to move on the payment? That's too much. The whole experience was a gigantic letdown because I wanted to like them. The car buying experience wasn't that bad--not nearly. But they wrecked it with how they treated me. So, I hope good things for them, but there's something in their business model that keeps them from performing professionally and reasonably. I wouldn't take my car there, if I were you. Just sayin', Cliff read more

Bernardi Honda in Natick - An entrance near the service side of Bernardi Honda - Auto Repair Near Me - Natick, Massachusetts

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Bernardi Honda is the perfect place to buy a Honda. They have a wide selection of Honda vehicles as well as cars from other brands. A team of knowledgeable, helpful individuals helped me find a vehicle that I am sure I will enjoy for years to come. I was very lucky to be placed with Julio, who sets the bar high for what it means to be a sales associate. He responded within minutes of all my texts, even late at night! He was very clear when explaining all the steps I would need to take, and because of that, he made what could have been a very stressful situation into a comfortable, polite process. As if that wasn't enough, he saved me 1 thousand dollars!! Josue was also very helpful in assisting the finalization of my purchase. I highly recommend these two when you come here, they are just the best! This is an experience I will not forget, and I will make sure all my friends know how great you can be treated here. 6 stars! read more

I wanted to see a car and test drive. The sales person I worked with seemed new, but was nice, so I won't name him. I was able to drive the car, I told him I was putting a certain amount down, possible trade in, and financing with Honda or our bank, depending on the rate they could give us. It was near the end of the day, but I said I definitely want the car. They took my credit card info to put a $500 hold on the car. I was told it would take a few days due to not having the title yet. The next day I would come back with my husband to sort out finance and trade in. This dealer is 40 mins from my home, not close. We went back the next day and waited for an hour. They said the car was in service for some key thing. After about 30 mins, I said something seems off and shady. The sales person kept stopping by here and there saying they'd have the car for us soon. My husband was going to drive it and see it. Granted, this is a $30K car, we're not talking small money. So after over an hour, the sales person comes to us and says there was an issue and they sold the car twice. I'm sure you can see the look on our faces. Huh? We were here last night and it's noon today, so when was it "sold twice"? I found they never ran my credit card. They wasted so much of our time. They lied. I would have preferred someone own the error. A manager come and apologize. Anything. But we got some slimy line of we really want to get you in a car, and showed us a crappie dirty version of the one we "bought" by holding it the night before. Mistakes happen, just own it. Don't make a family sit around waiting all Saturday. Best part, it gave us the chance to get a car I really wanted from a different dealer for more money. So their loss, bad business, lost a customer for life and bad marketing. Nice job guys and thank you, I'm gonna love my Palisade. read more

Dave Dungan and Scott Wells could not have been more helpful. They gave us a very fair price for our trade in and truly went above and beyond for us. Really white glove service. Thanks, guys. read more

I want to write a bad review about Bernardi Honda natick because I had appointment with them that Driver supposed to drive my car to tell me what's wrong with it. But what happened? I've been waiting long time and I had to leave because I have Dr appointment. he didn't apologize for that and he didn't reschedule another appointment. They don't care. read more

My car was stolen less than a week after buying it. I was devastated and turned to where I had bought it. Aside from looking for a new car, they made it very clear there was nothing they could do to help me and that our transaction was done. It was found smashed and I wanted to bring it there to be fixed and that was the response. Absolutely no suggestion of what they might do to help. I went to the dealer in person, instead of just on line, to get personal feel and suggestions, there were none. It was pretty shocking tbh, to have not one suggestion or help making a big decision aside from providing keys to the cars I picked out to test drive. read more

I had an appointment to test drive a vehicle. When I got there I was told that the car sold an hour ago. They should have called to tell me that. I drove an hour to buy this specific car and I was deceived into believing it was available. I will not be buying a car from them. read more