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    Sudbury Quick Service

    4.8 (16 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Sudbury Quick Service

    Fuel system cleaning

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    Herb Chambers Land Rover of Sudbury

    Herb Chambers Land Rover of Sudbury

    2.3
    (104 reviews)

    Derick has been the person I deal with and he has gone beyond the word helpful! Even though owning…read morethese SUV's, he has made that discomfort seem relatively nonexistent with his professional manner of handling my financial affairs! I love going to this store!

    We originally brough our vehicle into service 3-4 weeks ago as the power steering was not working…read more The day before it had malfunctioned during a rainstorm. The technician couldn't diagnose the issue as the power steering started working again. We then did additional repairs to the vehicle (tires, etc.) that cost approximately $5,000. The vehicle ran fine for the next 3-4 weeks until the heavy rainstorm on July 7th at which time the vehicle lost power steering while driving at 70mph on the highway. We contacted service and was able to drive the vehicle to Sudbury on July 9th. The only thing that was wrong with the vehicle at that time it was dropped off was the power steering. The dash illuminated the following message "Ok to drive with caution Power steering assistance reduced" My research online shows that the 2019 Land Rover Velar had experienced a known documented vulnerability. The driving rainstorm waterlogged the internal circuit board of the electric power assistance steering (EPAS) rack. The front sensors and steering rack are both mounted extremely low to the ground. There have been numerous lawsuits, class action suits for certain model years in the UK. I brought this to the tech and they discounted; no video of the damage was sent to us unlike every other prior visit for service. The tech then sent an estimate for 10k to fix stating there was a crack. We asked for video, tech on 7/10 at 2:52pm texted steering gear is crack, video did not send apologies. I asked if the crack possibly got water inside causing the failure, response "that could be the case". Again, asked for video, was told on Saturday at 7:05AM that we could get a video to me on Monday. Was asking the tech if possibly something caused the crack (hitting a pothole, etc.) no reply. I was continued to be directed to JLR North America to see if they could offer any assistance. Great customer service for someone who has been loyal to bringing the vehicle for all service to Land Rover Sudbury, plus the prior vehicle was a Range Rover Sport which I serviced at your establishment. Monday morning heard from Alex in Sales, offered $1,500 for trade-in against a new Velar. At 1:30PM texted service again, still no video showing issue. Reply, tech is out today so I will not be able to get you another video. Advised Alex that we were going to go in another direction and advised service that I would be in to pick up vehicle. Showed up at 5:20pm to pickup vehicle, my service tech was gone for the evening. The tech that helped me called for the car to be pulled up, I asked if I needed to sign any paperwork and was told no you are all set. No explanation of what was done to the vehicle, what was found, etc. The vehicle was not brough up and I had to go down to the back of the lot to pick it up. Remind you the only light on at the dash when this vehicle was dropped off for service was the power stering, Started the vehicle and the following lights came on the dashboard "2 wheel drive only, traction reduced" "Ok to drive with caution stability control not available" "Intelligent emergency braking system not available" "Ok to drive with caution Autonomus Emergency braking not available" "Cruise control deactivated" "Stop Safely Brake System fault detected" "Airbag default light on" "spedomter didn't work" Plenty of pictures if you would like me to send along. Difficult to explain and luckily didn't have an issue getting the vehicle where it had to go. My attempt to get some help with the issue was unsuccessful and very frustrating

    Sudbury Quick Service - oilchange - Updated August 2026

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