This was my first experience with Jaguar, I historically purchase Lexus or Mercedes. I contacted…read morethe dealership online regarding a certified F Pace SUV, I can tell you up to this point I've been very impressed with Melissa, Lawrence and Manny. Melissa's greeting was so warm and inviting I instantly felt at ease. Lawrence (Sales Manager) introduced himself and set me up with Manny to test drive the car. Manny was beyond knowledgeable and took the time with me to go through everything the car had to offer. When it came to negotiating the price of my trade, I felt they were very fair and reasonable. I haven't decided 100% to purchase the car, however I wouldn't hesitate to buy a car from this dealership based on my experience this far.

The service and treatment at Land Rover Sudbury were appalling…read more First, I called on Friday to book an appointment through their automated AI system. I requested Monday, 7/27/26, but the AI claimed there were no slots available for Monday and offered Saturday, 7/25/26, instead. I booked it. Shortly after, I had to call back because they were sending text confirmations to my father's phone--a number that shouldn't have been on file. When I spoke to a real person, they said, "We only do oil changes on Saturday, so we can't service your car then, but you can come in on Monday." I explained that I had just acquired the Land Rover and it was making a clunking noise when turning, emphasizing that I didn't want to go down a $150-an-hour rabbit hole chasing an intermittent noise for 10 hours. The service writer assured me, "No, I wouldn't charge for something like that. We'll get you a quote on fixing it at no charge." I arrived on time on Monday, only for the service writer to say, "I'll put you in for a standard $259 diagnostic fee." When I reminded him of what I was promised over the phone, he claimed he couldn't diagnose a car for free, but could put me in for a multi-point inspection instead. Long story short, I sat there for four and a half hours. My vehicle was assigned to a technician who had three bays and two other cars to work on, so it sat idle for most of the time I waited. They eventually came back with a $13,000 list of suggested repairs. The technician had also made notes--which were texted to me--that were omitted from the formal quote. The service writer claimed it was a "new system," didn't know how to make those notes appear on the quote, and promised to email them to me. Bizarrely, they had my mother's email on file, even though no one in my family has ever been to this dealership or any other Land Rover location. Unsurprisingly, the email never came. I called the next day, and my service writer answered the phone. I said, "Hello, this is [Name]. I came in yesterday with my Range Rover Autobiography," and he immediately hung up on me. I called back, and someone outside of service claimed he wasn't available (even though he had just picked up the phone) and promised someone else would call me back. No one did. Long story short is that I went in for a clunking noise that they failed to diagnose, and none of their suggested repairs had anything to do with why I brought the vehicle in. They essentially escorted me out, failed to produce a thorough quote, failed to follow up via email as promised, and hung up on me the next day. I am taking my Land Rover to be fixed somewhere else, and I will never have anything positive to say about this location. I've owned Porsches, BMWs, McLarens, and even a Ferrari, and I have never experienced treatment like this from a luxury dealership.

Great service, friendly and knowledgeable staff! I first visited Bently Boston and met with…read moreDominic, he was extremely helpful and very knowledgeable. I can't wait to take delivery of my new Bentley.

I just bought a car from Bentley Boston and could not be any more pleased with the experience. The…read moreprocess was extremely easy as my salesman, Mike, took care of everything. We were able to come up with an agreeable numbers and he was super calm easygoing. He went above and beyond, filling the tank, washing the car, going to the DMV, getting the VIN check, and even delivered it to my work on his day off. The showroom is excellent as you can see many unique cars that aren't on the road everyday. The showroom is comfortable with great seating with complimentary popcorn and hot/cold beverages.

Mason sold me my new Levante. He was extremely professional and so very helpful. I delivered the…read morecar to me at the exact time he said and walked me through all the bells and whistles. I can not recommend Mason and the Herb Chambers Wayland dealership.

I recently had the pleasant experience of leasing a 2021 Maserati Gibli with Herb Chambers. The…read morewhole team treated us wonderfully. Jason our sales professional was courteous and fun to work with. The finance team did a fine job plowing through the process. I would recommend them to anyone looking to lease or purchase an auto. Thanks Rob Flammia Owner/President Integrity Services Inc.

This is 100% a garbage dealership service department. Utterly the worst experience I've had at a…read moredealership and with any other Herb Chambers that I done service at. They had my car for 2.5 weeks, didn't even bring it into the shop for 5 days, then didn't do anything other than a software update and claim that could solve the issues without actually validating that software version addressed those issues. 0 communication. I left voicemails, messages with receptionist, texted service advisor (Fady) and never heard back. I had to drive down to the dealership (btw - they provided no alternative transportation like all the other dealerships) to actually speak to the service advisor. I'm done. They have literally done nothing to my car in 2.5 weeks. They are down to one Alfa technician so would recommend anyone stay away from this dealership and brand. I know I'm done based on this experience. Goes to show you there's a reason they call it "service" ... if you provide a good customer experience, even if you don't resolve a problem, it at least shows that you care about you customers. Hard to believe this is the same service department and advisors that support Lamborghini/Bentley/Maserati - they should be ashamed of themselves.

Raymond the service Mgr at Herb Chambers is what all Service Managers should be about. I called…read morehis store with problems with our 2022 Alfa Romeo Stelvio. We are big car people and this is our second HC purchase. I told Raymond we cannot drop off our car, and he said he will help me if I drop off the car at his home near which was close to us. This kind of service is unheard of in these days of finding anyone who could do anything right. So with a big smile, he was waiting for me, and drove me back to my home. He even dropped it off at completion directly to my home all washed and spotless clean. Thanks again Herb Chambers of Boston, and especially Service mgr Raymound. Wahhhhoooo

Purchasing a car as well as a trade in over 3000 miles away could be stressful but Joey Harrington…read moreand his team did an amazing job. I found my dream car, a 23 Porsche Targa and jumped on it. It was a great price and gave me a good amount for my trade. Joey coordinated the transfer of the car and pick up of my trade. I couldn't be any happier. Thank you.

I visited Herb Chambers Lamborghini and I have to tell you my experience was amazing. I can't wait…read moreto take delivery of my new Urus.

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

FYI...ended up buying a new 430i...but not from them! Went to another BMW dealership and was…read moretreated with respect

I contacted Rolls-Royce Motor Cars Boston last week to schedule routine maintenance for my 2006…read moreRolls-Royce Phantom. Since the dealership is about 100 miles away, I asked about transportation options. The representative I spoke with, Amanda, offered to check with management to see if a complimentary pickup was possible and would get back to me by the end of the day. I did not receive a return call. Over the next several days, I left multiple messages and made follow-up calls. When I reached her again, she did not remember our previous conversation at first, and after I refreshed her memory, she said the vehicle was too old for a courtesy pickup. I then asked for a quote for a paid pickup service. She told me she would speak with management and call me back that day. Again, I received no call. I made one more attempt and left another message, but as of today, I still have not received a return call. I am disappointed with the lack of follow-through and communication, especially given the expectations that typically accompany the Rolls-Royce name. I hope the dealership will review this experience and improve responsiveness for future customers. Update December 8, 2025: I received a follow-up call from the service manager after posting my review, and I appreciate that he took the time to reach out. He explained that the department had been short-staffed due to his attendance at a manufacturer conference. On my initial call, Amanda did mention that she needed to speak with management before giving me an answer, and I appreciated that transparency. The concern was not that she needed guidance; it was that she assured me she would call back the same day, and no call ever came. After several additional attempts on my part, I still received no follow-up. While I appreciate the courtesy of the manager's call, the explanation did not fully resolve the underlying issue. Even if short-staffed, a quick message acknowledging the delay or letting me know a decision would have to wait until management returned would have set clear expectations. Instead, the lack of communication over several days made the process more difficult than it needed to be. The follow-up call did confirm that the challenge was not simply workload but a breakdown in communication and follow-through. I hope this feedback helps the department strengthen those areas going forward. At this time, I believe my original rating remains accurate based on the full experience.

I stopped in this dealership to take a look at Cullinan. I wasn't planning on buying but wanted to…read morecheck it out. Yes, the car is amazing as you can imagine but Vadzim the Brand Manager just truly made me feel not only special but is a true professional.

I had a pleasure working with Bostonyan Auto Group recently. They are very knowledgeable, nice and…read moreprofessional. I'm very pleased with my purchase. Car drives very well. Thank you Bostonyan Auto Group.

We just bought a car from here, we got great customer service and the car is in great shape, very…read moreprofessional owner