After wasting about three hours at Tire Warehouse on Grove Street where they couldn't get to anyone…read morewaiting-- I headed up West Boylston Street to L&M Tire Auto Repair-- they were absolutely top notch. The young man who waited on me was professional and completely understood what I needed, he even called me after I dropped it off to run an errand to make sure he had the right tire. The repair was done quickly and professionally-- and this will be my new spot to get tires. FIVE Stars for these guys.

The staff was so helpful- three employees went far beyond the call of duty to free the rusted-solid…read morebracket holding my spare tire so I could drive home. Andare (Anrade? sorry bro, I did not catch your name over the traffic!) did not blink when my spare needed a new valve stem-he just fixed it. 15/10 would recommend for emergency fixes.

Absolutely awesome service. Ashley was great and put up with all my calls and questions - wicked…read moreknowledgeable and honest too. I had a warranty through another party and was able to go here. The previous place I'd gone to told me not to worry about certain things as they weren't pertinent to the car getting from point A to point B. Not only did Premier Auto Repair look directly into all the items I asked (as major or minor as they could be), they were meticulous in their notes, and also looked into other items that may have been of concern. The replacement items were delivered and installed within a couple days. And trust me there were a lot of things to my car done. Feels completely different now. This spot was a good 20 minutes from where I live but I'm not going to any other place again. Overall ... I'd give a 6/5 if I could. Thanks guys!

UPDATE- A shout out to Paul Rota from Auto Care plus. (Owners of premier) He took the time to call…read moreand chat with me after everything I had experienced this week with Premier. We both came to an understanding and I do not hold Auto Care Plus and their owners responsible for Beth's actions or the lack of Communication from the tech. We both agreed everything could have been handled better and I wish them well and will of course watch to see how the business progresses. Communication is key, and when dealing with the public, listen, always. And be careful with that social media ************************ My family and I have been loyal customers of this location for over 5 years. Unfortunately, during our last visit, we experienced a "diagnosis" made by code only, my requests to check the plugs and coil packs were ignored and I was told I needed a whole new engine because oil wasn't registering on the dipstick. After a highly unprofessional interaction with Beth the service manager, we explicitly informed her that we would be taking our business elsewhere moving forward. While a customer deciding to leave over poor service is a standard business issue, Beth's subsequent actions cross a major line. Following our conversation, she sought out and looked through my personal social media accounts. I have clear photographic evidence proving that she was looking into my private personal profiles following our retail dispute. This is a severe violation of professional boundaries, constitutes harassment, and reflects terribly on the premier/ Auto Care Plus brand.

Nate did a fantastic job. He is the only assistant manager I have met that was willing to help me…read morewith an issue the previous manager was responsible for.

Very helpful. These guys helped pull a guy out of a car that was flipped over and they helped the…read moreother party when they were in shock. They helped everyone and still did the oil changes . These people are great. The manager Nathan was the most helpful

I don't even have words for how awful of a business this place is. I wish there was a way to give 0…read morestars. I typically do my own oil changes but hurt my back over the winter and took my Honda here as I couldn't get under it during recovery. Worst mistake I ever made. Finally healed up and went to go change my oil this morning They used an impact wrench on my oil pan drain plug and stripped the whole bolt into a circle. The bolt isn't extractable with a normal wrench/socket anymore. Just had to purchase a new bolt and extractor bolt set for $100 to remove the plug they ruined. All of this after they broke all the brackets off of my skid plate that protects the oil pan. Also broke a clip off of my air filter box. A $75 oil change is going to cost me $200+ in repairs out of my pocket. A #1 rule in the automotive world is to NEVER use any sort of air powered torque socket on a bolt that should be tightened only by hand to a certain specification. Please, at all costs, do not go to this place. It is honestly a shame this place is even still in business. I don't even know what to say for a mechanic standpoint.

they use additives that thicken the trannsmission fluid causing damage. Brought it to ford for a…read moreproper cleaning and found that Valvoline damaged the transmission, and Valvoline denied the claim because the put additive during warm weather, so the thick oil didn't cause issue. only when cold weather set in we found problem.

Company vehicle brought here before i can see why there review is 2.5 never called me for any…read moreproblems told them i needed my car by Monday morning called in when they opened said car was done. Went to pick it up was handed keys ac was still blowing hot air called them back said never did anything waiting on approval from the fleet company. No phone call to me and told me it was done. Never going back

DO NOT TRUST THESE PEOPLE…read more A few months ago I brought my car for an inspection, to find out a week later a tire axel was about to fall apart and there was no note of that in the inspection. When I brought it to a second mechanic they said "the people who inspected this weren't doing their job." I didn't pay much mind to it and went about my business, assuming it was a fluke. Last month I discovered my brakes weren't working and sent the car over to have it checked up on. The team at Meineke told me it was going to be $700.00 to replace the master cylinder. A week later I get a call from them claiming that their repair didn't work and that they now needed to replace the ABS bringing everything to a whopping $1600.00! To make matters worse they kept my car for a month, failing to notify me of any progress. When I finally called them, they gave up and said "Bring it to the dealer free of charge." I brought it to a Ford dealer, dealer does a diagnostic, fixes a loose brake line and says the cars all set. The master cylinder was replaced for no reason and the ABS was fine. Avoid this place at all cost, the mechanics have no idea what they're doing and any money spent here is just being thrown away until you bring it to a real mechanic.

I am very happy with their services. I took my car there at least 6 times, and every time I was…read moreserviced with professionalism. They are also very honest, one time my car was leaking oil and with the engine light on, before they did anything they search their system and found out that my car had a open recall, went to the dealer and didn't pay a dime. Professional and courteous, they definitely have my repeated business.

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

Horrible mechanic shop, very disrespectful and rude off the bat. Overcharge for every single thing,…read moredo NOT go with this mechanic shop. You will be robbed blind

They are the best and very reasonable! The staff is very nice and friendly! Thank you George E.read more

Always helpful, courteous, and honest! I drive an old car and they have helped me with a serpentine…read morebelt, a broken hood latch, a bent heat shield. Worcester roads are tough on my car, and they always have the fix.

Used to good, owner got rid of father and son team, they went above and beyond. Now it's just the…read moreowner, had my exhaust done had to bring it back 4 times because it was still leaking. He looked at me dumbfounded. I couldn't get a sticker. Well it still leaks. Changed the oil left the oil pan loose almost seized the engine. Rotated tired, maybe! but now my tires are leaking air. I call sabotage or stupidity Maybe both. if you go in and see a big bald guy , get the hell out of there. This guy is lazy and doesn't know what he's doin. I still have to get the exhaust fixed it's still leaking plus over priced repair cost.

Just had my 2nd experience at T&R auto. Can't say enough about it. Peter is the best. Recommend…read morehighly!!!

This is my go-to spot for anything car related…read more The mechanic here has been helpful every time I come in, even when I had no idea what needed to be looked at. I go here any time a light comes on in my car, I hear a new noise, or need an inspection sticker. He never makes me feel silly for stopping in, he always finds time to take a look at my car, and he does great work at a great price. I recommend T&R to anyone looking for a mechanic.