Absolutely awesome service. Ashley was great and put up with all my calls and questions - wicked…read moreknowledgeable and honest too. I had a warranty through another party and was able to go here. The previous place I'd gone to told me not to worry about certain things as they weren't pertinent to the car getting from point A to point B. Not only did Premier Auto Repair look directly into all the items I asked (as major or minor as they could be), they were meticulous in their notes, and also looked into other items that may have been of concern. The replacement items were delivered and installed within a couple days. And trust me there were a lot of things to my car done. Feels completely different now. This spot was a good 20 minutes from where I live but I'm not going to any other place again. Overall ... I'd give a 6/5 if I could. Thanks guys!

I brought my truck to Premier Auto for an intermittent crank-no-start issue. I normally use another…read moreshop nearby, but AAA towing was unable to bring it there at the time, which is why I brought it to Premier. On the first visit, I was told it just needed an oil change. Four weeks later, the same issue returned. On the second visit, I was told the truck started fine for them and that the problem couldn't be diagnosed unless the check engine light was on or the no-start was occurring at the time. When I came to pick the truck up, it failed to start, at which point they said they could now diagnose it. I was informed that corrosion was found on the fuel pump ground wire. I was told the fuel tank was lowered, the ground was cleaned, and the issue was fixed. This repair was approximately $720. I specifically asked whether anything else should be replaced while everything was apart and was told no, and that the technician was confident the issue was resolved. Two weeks later, the same no-start issue returned. When I brought it back again, I was told the fuel pump harness had internal corrosion and was quoted $1,300 to replace it. When I asked why the rest of the wiring was not checked during the previous repair--especially after corrosion had already been found--I was told they did not want to perform additional labor at that time. I also questioned the labor cost, as I did not feel it was reasonable to pay again for major labor so soon after the prior repair. I was told additional components such as the bumper, tail light, and spare tire would need to be removed. At this point, I lost confidence in the repair approach. I declined the work and took the truck elsewhere. After bringing the truck to another shop I have used previously, I was informed that the fuel tank does not appear to have been lowered during the prior repair. The tank strap bolts show no signs of being loosened, heated, or disturbed, which does not align with what I was told about the work performed. P.S. After bring my truck to the other shop and after removing the fuel pump assembly, the condition of the pump and surrounding components showed significant corrosion consistent with long-term exposure. Based on its condition, the fuel pump clearly warranted replacement alongside the harness. I am also a former mechanic, and based on my experience, several explanations I was given about the work performed at Premier and the necessity of labor did not align with standard repair practices.

Very helpful. These guys helped pull a guy out of a car that was flipped over and they helped the…read moreother party when they were in shock. They helped everyone and still did the oil changes . These people are great. The manager Nathan was the most helpful

Great service. Explained everything thoroughly. Offered upgrades but No Pressure. Completed oil…read morechange in a timely manner.

I don't even have words for how awful of a business this place is. I wish there was a way to give 0…read morestars. I typically do my own oil changes but hurt my back over the winter and took my Honda here as I couldn't get under it during recovery. Worst mistake I ever made. Finally healed up and went to go change my oil this morning They used an impact wrench on my oil pan drain plug and stripped the whole bolt into a circle. The bolt isn't extractable with a normal wrench/socket anymore. Just had to purchase a new bolt and extractor bolt set for $100 to remove the plug they ruined. All of this after they broke all the brackets off of my skid plate that protects the oil pan. Also broke a clip off of my air filter box. A $75 oil change is going to cost me $200+ in repairs out of my pocket. A #1 rule in the automotive world is to NEVER use any sort of air powered torque socket on a bolt that should be tightened only by hand to a certain specification. Please, at all costs, do not go to this place. It is honestly a shame this place is even still in business. I don't even know what to say for a mechanic standpoint.

they use additives that thicken the trannsmission fluid causing damage. Brought it to ford for a…read moreproper cleaning and found that Valvoline damaged the transmission, and Valvoline denied the claim because the put additive during warm weather, so the thick oil didn't cause issue. only when cold weather set in we found problem.

Company vehicle brought here before i can see why there review is 2.5 never called me for any…read moreproblems told them i needed my car by Monday morning called in when they opened said car was done. Went to pick it up was handed keys ac was still blowing hot air called them back said never did anything waiting on approval from the fleet company. No phone call to me and told me it was done. Never going back

DO NOT TRUST THESE PEOPLE…read more A few months ago I brought my car for an inspection, to find out a week later a tire axel was about to fall apart and there was no note of that in the inspection. When I brought it to a second mechanic they said "the people who inspected this weren't doing their job." I didn't pay much mind to it and went about my business, assuming it was a fluke. Last month I discovered my brakes weren't working and sent the car over to have it checked up on. The team at Meineke told me it was going to be $700.00 to replace the master cylinder. A week later I get a call from them claiming that their repair didn't work and that they now needed to replace the ABS bringing everything to a whopping $1600.00! To make matters worse they kept my car for a month, failing to notify me of any progress. When I finally called them, they gave up and said "Bring it to the dealer free of charge." I brought it to a Ford dealer, dealer does a diagnostic, fixes a loose brake line and says the cars all set. The master cylinder was replaced for no reason and the ABS was fine. Avoid this place at all cost, the mechanics have no idea what they're doing and any money spent here is just being thrown away until you bring it to a real mechanic.

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

I have been taking my car here for several years now. They do excellent work and the cost has been…read morereasonable each time. I drive an old hoopty (2006 Honda Civic baby!!) and this shop has been instrumental in keeping my car on the road They even rescued me once when I couldn't get two of my windows to roll up. We were expecting an ice storm within hours and they said if you can get it here, we'll get your windows up. And they did! They've done a lot of work on my car over the years and I wanted to acknowledge the excellent experience I've had Thank you Gardner Automotive! You're the best!

Horrible mechanic shop, very disrespectful and rude off the bat. Overcharge for every single thing,…read moredo NOT go with this mechanic shop. You will be robbed blind

Always helpful, courteous, and honest! I drive an old car and they have helped me with a serpentine…read morebelt, a broken hood latch, a bent heat shield. Worcester roads are tough on my car, and they always have the fix.

Used to good, owner got rid of father and son team, they went above and beyond. Now it's just the…read moreowner, had my exhaust done had to bring it back 4 times because it was still leaking. He looked at me dumbfounded. I couldn't get a sticker. Well it still leaks. Changed the oil left the oil pan loose almost seized the engine. Rotated tired, maybe! but now my tires are leaking air. I call sabotage or stupidity Maybe both. if you go in and see a big bald guy , get the hell out of there. This guy is lazy and doesn't know what he's doin. I still have to get the exhaust fixed it's still leaking plus over priced repair cost.