I'm honestly so grateful for the amazing service at Main Street Service in Hopkinton! I was shocked…read moreto see any bad reviews because my experience was nothing but great. I had been to so many shops trying to get my steering box replaced and adjusted, and they finally got it right. My truck's running better than it ever has. John, the owner, and his son were both so helpful, honest, and made sure everything I needed was taken care of. Couldn't recommend them more.

Some years ago I struggled to get my car there as it had neither first or second gear... Getting…read morethru the lights at the top of the hill on a green was major luck. Had a friend pick me up, and before I was home John called to tell me my car was ready for pick up... I was imagining major transmission repair... "There was a loose nut." We're used Main Street Service for, OMG, nearly 40 years! The best!

We needed snow tires put on the car. We pulled into the lot and the tires were installed quickly…read moreand professionally at a reasonable price. So happy we could get this done. I had looked at other shops and they were booked

These people are crooks. I came here for an oil change a few months ago, thought everything was…read moregood until a few weeks later I started having major issues with the engine, engine knocks and leaking oil non stop. When I took it to the dealer to look at it they said there's no way I got an oil change or that it was done extremely incorrectly because I'd need a whole new engine. In order to honor the warranty they needed me to provide a receipt of the oil change, but when I went back to ask them if they could print one out for me (figured it shouldn't be hard since I paid by card, even provided the exact date of service that I found on my bank statement) they told me they don't keep any records of transactions and the guy specifically said "if it's for a warranty issue I can't help you" super sketchy. Ended up having to pay $7000 for a new engine on my two year old car. Since then when talking to other shops and the dealership I've been told other people have gotten screwed over by these people and have horror stories similar to mine, AVOID AT ALL COSTS!

Always had prompt service that was both courteous and fairly priced…read more Very accommodating and helpful. Explains when necessary. Can't recommend these guys enough.

I'm a old woman with an old car. I go to Kevin's because I trust them and I don't trust easily…read more They are MY team.

I needed an exhaust repair rather suddenly, and Billy got me in and the system was repaired within…read moresix hours. Fantastic job and significantly less than I had paid elsewhere when I got it fixed less than two years ago. They also noticed that my headlights were foggy and buffed them out for me, will return often!

So, I've gone to the Miller brothers almost exclusively for work on my cars, which would typically…read morecost 30 to 50% more at the dealerships. I trusted these guys because they seemed to behave honestly, and their work seemed good. So we could say they earned my trust. However, as experience has informed me and the old adage goes, trust is hard to earn and easy to lose, which happened today. Allow me to explain: I had perhaps unwisely prepaid for the oil changes at the dealership when we bought the car. So now, when we get the oil change at Toyota, they always have something to fix. So, I stopped bringing it to the dealership and brought the vehicle to Miller Brothers Garage in Stow several weeks ago. The more personable of the two brothers took a quick look at the brakes and told me to come back when my brakes were squeaking to get my money's worth. I asked him what the approximate cost of the brake job was, and I think he said it was about $600 or so dollars, while the dealership wanted $900 or $1000. (If you ever go in there - you'll know which brother is more personable because it's not the one with the comically styled "Lego" hair. My girls were so enamored with the novelty of this guy's hair that they asked to take pictures with him... to each their own.) So anyway, I had taken Billy's honest advice -- I think that's his name anyway -- and I drove it until it seemed like the brakes needed to be done. Last week, I called TWICE to see if I could schedule an appointment, but I didn't receive a phone call back. I figured they were super busy and hadn't had a chance to call me back. So, I called again this week and still haven't gotten a callback. This was perplexing but perhaps understandable if you're super busy. I also know these guys are kind of low-tech. For example, they only accept cash or a check--no credit cards. Needless to say, I was a little frustrated because I was heading out of town and wanted to see if I could schedule them to do the brakes while I was away. Mind you, I tried to schedule this starting two weeks ago. Anyway, I dropped by in person tonight, expecting an "Oh, sorry we haven't gotten back to you yet. How can we help?" That didn't happen. I drove up next to the garage and saw the Lego-haired brother talking to another mechanic, and I was greeted with, "What do you want? You know it's five of six (pm), right?" I was a little taken aback by the display of clear annoyance at a potential paying customer (me). But maybe he had a bad day, I don't know. So I paused and then gave him a second chance by saying, "I was just hoping to see if I could schedule to have my brakes done by you guys. " The annoyed response was, "Call back in the morning." At this point, trying to rescue this guy from blowing up the relationship and missing out, I replied that I'd already called three or four times. I was expecting his response to schedule me or promise to contact me in the morning or something. Instead, he just went back to talking to the other mechanic. So I looked at him and said, "Do you want my business?" He said, "I don't care." A little shocked and annoyed, I just drove away because this is a small town with several mechanics. Not to mention, one can drive over to Maynard and get a lot more. Although I think these guys do a good job, it's not like you can't get what they do elsewhere. Anyway, I drove to the Brazilian-owned gas station and made an appointment. The owner, Rubin, is a good guy; I know he values my business. He personally returns my calls, and I could even text him if needed. Stow is a small town, so good luck, boys. I wouldn't be surprised if the Miller brothers never read this review, but if they do, perhaps the PlayMobile hair guy will reflect and change his ways to avoid making the same self-owned mistake with somebody else. In the meantime, thank God I live in America and can vote with my feet and my dollars. 8/15/2024 UPDATE: If you read Billy's response to this review, you will see that business owners don't take accountability for their poor behavior. People like to work with professionals who treat others with respect. Instead, customers are treated to an ad hominem attack in attempts to distract from a business owner's shortcomings. For the record, I paid half the cost the day I picked up the car and the paid the other half by the end of the next day. Why didn't I pay all at once, you may ask? It wasn't because I didn't have the money. It's because the Miller Brothers don't accept credit cards. The service bill was more than $500 which is more than the daily limit my bank allows. So I took out what I could that day and paid the rest the next day. Just another hassle on top of the insults when dealing with these guys.

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

Terrible service with the Turo rentals. Dirty Teslas with broken windshields. Non-disclosed and…read morehuge hidden fees and costs charged weeks later. Mysteriously. Avoid this headache. Doug's non-disclosure seems to be a recurring theme in the reviews.

No appointment needed. They showed me the repairs they needed to make, quoted me a price, and had…read moreme back on the road in well under an hour.

Just called to ask a quick question. Answered the phone and was told they were apparently closed…read moreeven though they answered. Employee was very rude and disrespectful. Instead of being helpful, they just kept saying they were closed and then hung up up the phone. Very unhappy with customer service here.

Very experienced mechanics, knowledgeable and trustworthy! Quick repairs and honest pricing. Highly…read morerecommend their services.

My favorite repair guy Jeff owner of Dave's 4 Cylinder in Westborough is semi retired so he…read morerecommended these guys. Could not have been more pleased. Correct diagnosis, prompt repair and a fair price,

All was well until Anson screwed up on the work. He then took on a bad attitude and was rude. Told…read moreme i should've left it the way it was. NO!! It's a brand new tire and wouldn't hold air. He knew it was the 3rd time I was trying to get it fixed when i took it to him. Refused to put in a tube as i suggested and had to bring it back for a 4th time. In total it cost me $55.00 just for HIS 2 attempts at fixing it - more than it was to buy the 2 new snowblower tires! I refuse to give him anymore future business after the way he treated me. He was rude and put the blame on ME for his screw ups. Lost my valve cap I've had for 26 years too, and said it was never on there. Yes, it was. I just pumped up the tire and put it on before bringing it to him. Not at all impressed with him or his bad attitude.

They are friendly and upfront, and go out of their way to keep your repair costs down. I have a…read moredifficult car (Volkswagen) and I prefer to take it to them rather than a dealer. Totally trustworthy.