The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

If you're wondering if you should buy a car from Waltham Auto Gallery, stop wondering and just go…read moredo it. They are incredible and I'm so happy I bought from them. For reference: I'm a 30yo single woman who has been driving since I was 15, but never owned a car. It's the middle of the Covid-19 pandemic, so everything is screwed up, and I really needed to buy a car but was having a really hard time. I had narrowed it down to a list of about 4-5 cars that I would want to test drive, but the pandemic made that impossible. I was going through this process alone. And the dealerships were being VERY annoying. Besides having wishy-washy reviews, they didn't email me back for days. I decided it would be best to just work with a dealership that had a stellar reputation. That way, I'd have the best chance of getting a good value on a used car, and work with people who were truly interested in earning my business. Waltham Auto Gallery showed up over and over during my search, with nothing but 5 star-reviews. I checked the website and saw a car that was on my shortlist of options - a 2017 Kia with only 20,000 miles on it. I called. Daphne picked up immediately. She was so friendly, and said it would be fine if I came by that day to test drive the car. When I arrived, she gave me time to just look it over myself and ask her questions. We were all distanced/masked, but she did offer for one of their employees (I'm so sorry I can't remember his name, he was awesome) to accompany me in the car, to help guide the drive and answer questions. I agreed, and he sat in the back with the windows down (we were masked.) I wanna emphasize: I knew nothing about buying a car until about 2 weeks before I bought one. Daphne was so patient with me and answered all my questions, even the dumbest ones. She repeated herself and clarified when I didn't understand. I felt comfortable negotiating with her (although the price was perfectly reasonable to begin with) and she was very forthcoming with details about the car. She was prompt in answering both phone calls and emails. She was transparent about the delays at the registry and how long it would take to register the car, but they took care of it, and when I went to pick up the car, they'd put on the plates and taken it to get inspected. I've been driving the car for a month now with absolutely no issues. Plus: my stepmother is one of the most insane clean-freaks I've ever known. When she sat in the car on the day I brought it home, she remarked that she thought it was a new car because it was so clean. (Now, it's covered in dog hair. Oops!) Lastly: when I was signing on the car, a woman and her husband came to look at a minivan. Daphne remembered them from 2 years ago when they'd bought a car, and the woman said they still had/loved that car and were back for another one. This shows 1. the connection that they have with their customers, and 2. that the car/service is good enough to bring back repeat customers. Waltham Auto Gallery is AWESOME. Go buy a car from them!

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

Everything started off smooth. Walked in, was instantly seen. Picked out my Range Rover, signed…read morepapers. Expressed wanting specific plates ... this is where Everything changes. I waited longer than necessary because they asked/requested Veteran plates, that was my mistake. I ended up having to just get any plate on it and 3 weeks later still waiting for the issue to resolve. Other than that, the service is smooth. People are nice, location is convenient. Meter parking but lots of it. Tons, I mean tons of inventory and its super cool cause it's indoors and just so cool. Beautiful inventory Im really bummed about the 1 negative experience but shouldn't take away from their efforts.

Extremely disappointing experience. I purchased a vehicle from this dealership that, in my view,…read morehad serious pre-existing issues that were not disclosed before the sale. Afterward, I obtained additional vehicle history information that I believe was missing from the Carfax provided at the time. I also later learned information suggesting that the prior owner had experienced similar issues before I bought the vehicle. Since purchase, the vehicle has been back to the service department about eight times and has been out of my possession for more than 199 total days. I was repeatedly told delays were due to staffing shortages, but the problems were never fully resolved. The most troubling part was the ongoing antifreeze and oil leaks, along with antifreeze odor and fumes entering the cabin, which began to make me feel ill and raised serious safety concerns for me. When I asked the dealership to take responsibility and take the vehicle back, they refused. Rather than working toward a fair solution, the matter was turned over to an attorney, which I found intimidating and very disappointing. I expected far better from a dealership selling vehicles to the public. Based on my experience, I would strongly urge others to use extreme caution before doing business here.

Easily the best mechanic for you bimmer: knowledgable, trustworthy, fairly priced, never does…read moreunnecessary stuff, always does what's needed, and does it great!

It may take awhile to get an appointment however it's well worth the wait. Thorough check over of…read moremy car showed my prior mechanics were unskilled. Can't say more about my experience, professional and honest. You won't be disappointed.

Excellent service, and they will refer related services. It's not the least expensive auto service…read morearound, but it is consistently top notch.

I worked with Bash when I went to here to get my new car. He made the whole process very easy and…read morewas very kind as well. I can also say the financing people were on my side, and certainly made things better. It may be a small family owned place, but at least they have some humanity about them. And they gave me a very good deal on my used car, which I traded in.

I met both owners, and they were both very professional and nice. They were also very responsive…read moreand accommodating, even when I called at the last minute. I'm very happy with my purchase. Thank you!!!

One man band. No response. Same owner has two names. I tried to contact them in good faith, offered…read morea good price for s vehicle, no response. Enough said.

I am very pleased with Somerville Motors. Another dealership I had visited played games and lied…read more Not SM! They are very truthful and work with you to get the best deal. Junior was very professional and laid everything out so there was transparency in the purchase. I feel great about this car purchase. Stress FREE! Will work with them again in the future.

What my car there last year November. Service was great Junior and Ed very good employees help me…read moreto get into a car and work with me with my payments best place ever