Professional, nice and straight-forward, to the point. Very pleasant doing business with them!

Imperial seems to regularly advertise one special priced model, several thousand under all other comparable models - (so called) - on their lot. We called twice, to research, then set up an appointment, which they verified it being available. A 25-minute drive later...this lower price truck "was just sold - paperwork is right here on my desk" - (face down). Of course, other similar but pricier models were each being pitched. Although upset, we heard them out and took a test drive in a another truck that was dirty - and wreaked of dog smell (and hair). Like the Seinfeld episode...our clothes stunk all afternoon. Surprised, for a larger and seemingly reputable dealer - we felt their bait-&-switch internet marketing was as bad as smaller used cars lots. Super disappointing. (maybe we dodged a bullet)... read more

I just wanted to buy a Bronco. As soon as The found I I had my own financing, the refused to return my phone calls. I've never experienced this before. I just wanted to buy a Bronco... read more

The management is poor and unhelpful. Prepare to wait for days to receive your auto. Financial figures may not be what you expect. read more

Ive never been to Imperial Ford. When I made it to the Main Street, I was astonished to see a massive Ford dealership. I had been disappointed in my search for a 2025 F-150 Platinum by the last three dealerships, Imperial was no disappointment. The sales staff was top notch. They made my purchase simple. Morgan , my salesperson was excellent. She answered all my questions, put me at ease. The vehicle they had was exactly what I wanted. They also installed the bed cover I wanted. Ive been a Ford guy my entire life. Ive purchased over 20 Ford trucks, most for my business. This was the easiest & most impressive dealership I've dealt with. Imperial is my new go to Ford dealer! read more

Classic car dealer bait and switch. One price from one person to another. Out the door price of truck is $14,000 more than advertised? waste of time read more

Recently I purchased a new Ford Ranger from this dealership, it was accomplished mostly by phone and emails since I live north of Seattle, WA. I flew into Boston, and once I got to the dealership I was treated as if I were a local, repeat customer. The entire process went smoothly and I got to break in my new Ranger properly on my drive back to the "Left" coast. I Absoluetly would recommend this Ford house for your next purchase. read more

We just purchased a new 2025 Ford Escape from Imperial Ford. Our salesperson Haley LesCarboneau was awesome. She made the entire process very easy. She's a great salesperson. Thank you Haley! read more

Haley was great to work with. She was informative and patient ultimately leading to a quick and easy transaction

if you like getting ignored and having to chase after the sales and management team to buy a truck then this is the dealership for you. a simple return message , email etc goes a long way ... read more

I can't say enough about how wonderful my experience was at Imperial Ford working with Lynda Glassey. This was my first experience buying my very own car and Lynda made the process as seamless as possible. I had a day 1 Ford Bronco reservation that I made in July of 2020 and Lynda has worked with me through the entire process. She was very informed about the Bronco, and she was always available when I wanted to talk about modifications. Since my initial order was placed I think I changed everything from the top of the Bronco to the paint color to the interior and the seats. When Ford pushed my Bronco order from the 21MY to the 22MY Lynda was quick to call me and go through my order again to see if I had to change any of my options. After 1.75 years of waiting I was finally able to drive off the lot in my 2-door Eruption Green OBX Bronco at the beginning of March 2022. If anyone was as excited as me about the vehicle arrived it would be Lynda! Lynda had it ready and waiting for me outside the front of the dealership... complete with a giant red bow and a string of balloons!!! Up until that point I had been waiting for so long that it was hard to even process that I'd be driving away in the vehicle I built nearly two years ago. The bow and the balloons quite honestly blew me away--Lynda truly went the extra mile to make the day memorable for me and it's something that I'll never forget. If I ever need to buy another vehicle, or if anyone asks me who they should go to for a car, I'm strapping them down in my Bronco and will be promptly delivering them to Lynda at Imperial Ford! read more

Imperial Ford - Two women are posing next to a new green Ford Bronco decorated with a large red bow, indicating a celebration such as a vehicle purchase or gift. One woman is standing on the ground, giving a thumbs-up, while the other is leaning out of the vehicle window, smiling and waving. The vehicle is parked outdoors on a dealership lot, with balloons attached to the side and a building visible in the background. The scene suggests a festive moment at an automotive dealership. - Car Dealers Near Me - Mendon, Massachusetts

I recently purchased two Bronco sports. Everyone involved was helpful friendly and professional. My salesman Dave went above and beyond to make sure both my cars were perfect. read more

Imperial Ford - My new Broncos - Two Ford Bronco SUVs, one black and one gray, are parked side by side on a paved driveway. The background features residential houses, including one with solar panels, and a variety of trees and greenery. The scene is outdoors on a partly cloudy day, with a chain-link fence separating the driveway from the yard. - Car Dealers Near Me - Mendon, Massachusetts

This is from August 2020, followed a 16 Lincoln MKX, when the price finally dropped 5k, I visited Imperial Ford..Salesman was Mike, it was the best vehicle purchase experience I have had..no nonsense, no game playing, trade in value was spot on...process took 4 hours and I drove away happy with my Lincoln MKX! My 2nd vehicle purchase here read more

I was interested in buying either a new Bronco Sort or a Maverick. I got to the dealership and roamed around the showroom looking at the mustangs until a sales person freed up. On walked Haley who was very polite and knowledgeable. She showed great patience with my father and I, We were there for a few hours over all. We had plenty of questions and she answered them all. You can tell she takes her job seriously and took the time to learn the product. Its a tough business for anyone to be in let alone someone her age. Needless to say I would recommend anyone i know go see her for their next car. I will be back for sure, and i live over an hour from the dealership. Thank you Haley for making the whole process painless and easy. read more

Imperial Ford - Car Dealers Near Me - Mendon, Massachusetts

I've had more problems with my F250 than any other truck. I've had 5 Chevrolet's and 1 GMC. when their finance manager tries to sell you their warranty instead of the Ford extended warranty don't do it. It's not any good it's trash. read more

SCAMMERS!!! To say I'm disgusted by this dealerships tactics would be an understatement. For starters their online prices are wrong.. a classic bait and switch tactic.. they had the exact vehicle I wanted so I looked past that.. bad idea. On top of that we have been lied to on multiple occasions. From being lied to about my credit to being lied to about the costs of certain services and what different things meant in the paperwork. The employees are rude and uncaring towards the customers. I purchased a vehicle that did not pass state inspection and had issues straight off the lot. After multiple attempts to have imperial fix my vehicle I went to another dealer who treated me with respect. Imperial had made a remark about how i was lucky that the truck didn't have any safety issues and it was just a drive train issue.... Wow.. When I came back to imperial to complain about how they handled the issues with my vehicle the sales manager laughed at me and offered no help other then talking over me and not letting me explain my situation.. when I was told that i had lied about bringing the vehicle back for service that's where i had to draw the line.. after repeated attempts to chase after me and continue to rudely make remarks at me i had enough and left for good.. extremely unprofessional and extremely infuriating. I was scammed into paying nearly $7000 for a service contract and now the dealer refuses to fix the vehicle.. The fact that they decided to lie to me and pawn off a lemon vehicle on a single mother and her son is despicable. I have done many deals at dealerships and this is by far the worst experience I have ever had.. read more

We have purchased 6 trucks and 2 cars from imperial ford! Great salesperson Ali Keheil and the main reason we continue to buy there. Ali is professional, customer focused and delivers a memorable experience!!! Highly recommend Imperial Ford and Ali !!! Great experience and very satisfied customer! Carolyn and Kevin Muise read more

Add a boy for the oil change package for my truck was for 8 o'clock they didn't take me so by eight 30/4 nine bit longer than I anticipated but the work was done everything was fine there a free car wash up to go back and get that done because of the snow in is wonderful we're allowed to use that Susan stuff to have a breakfast which we got next-door at the muffin house but they were friendly and courteous and the work was done efficiently. Great deal they have going right now it's up to a 7 quart oil change tire rotation car wash all for 40 bucks check them out right on route 16 in the little town of Mendon read more

Oh my God, do I really have to give them a star? One of the worst consumer experiences of my life. From reading all the other Yelp reviews, I can see that I'm not alone. If you decide to go into this car dealership, here's what you might experience: You find a car online, they insist you make a phony "appointment" to go test drive it. So was it wrong of me to think that they would have my name and the three cars that I specifically picked out to test drive ready when I showed up on time for my "appointment" after I drove 45 minutes to get there? They thought so. As a matter fact, the sales manager yelled at me and said how he had 50 sales people and how are they expected to get these cars ready there's so many customers in and out of there all day long. I don't think two days to get three cars ready for a test drive is being unreasonable. And from what I saw, the ratio of car salesman to customers was at least 5 to 1 when I was there today. Go into the show room and be prepared to stand for a minute because the woman that is sitting at the desk greeting people doesn't even notice you standing 3 feet away because she is having trouble tearing herself away from scrolling on her cell phone. And then after freezing your butt off walking around the lot looking for the cars you're supposed to be test driving, you leave not getting to test drive any of the cars because two of them are "sold" and the third one is buried behind other cars with a dead battery. And the dead car is now priced $6000 more than the online price. Then when you walk away and get in your car and try to leave, the sales manager chases you down trying to bully you into staying - because now one of the cars you chose that was already "sold" is now available to test drive. So, I don't get it, are they trying to sell the same car to two different people? They weren't lying to me about it because they wanted to pull the bait and switch on me, were they? I cannot stress enough how much I want to warn people to stay away from this place. read more

This is the second vehicle we have purchased from Imperial. No regrets. Beautiful showroom, professional, pleasant employees. Our salesman was Tom DAndrea. He was gregarious, knowledgeable, efficient and professional. We will definitely be back. read more

What did this dealership provide me other than a vehicle -- INCONVENIENCE. Stay away from this dealership. Do not finance with them, they add a markup to the interest rate. I have excellent credit, but yet was given an INFLATION interest rate. This was my own fault because I didn't do my homework and get a pre approved auto loan. I ended up having to refinance through a credit union to receive a 3% lower interest rate(inconvenience). An extra application and hard inquiry on my credit. Don't get GAP insurance. It wasn't even discussed but yet I ended up paying for it. So I had to refinance and cancel GAP insurance, two things that could've been avoided. The business manager Audie was not happy that I went this route. Can you tell by his email response attached after asking a couple of simple questions? read more

Recently bought a Ford F-150 from Imperial Ford in Mendon and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked with Mark online who directed us to Adam Wilson who is a manager there through email. My husband and Adam emailed back and forth and were able to iron out most of the details of the deal. We live over an hour away on Cape Cod, so we didn't want to take the trip unless we really knew it was worth our while. Imperial respected the fact that we were a ways away, knew what we wanted, and knew what we had to trade. We were able to get a rough trade number for my Ford SUV, and when we got there the number was accurate, no bait and switch which was really refreshing. When we arrived, Adam took a look at our trade and then introduced us to Dave Bertulli as our "man on the ground". Dave and Adam were a great team and worked well together. We took the truck for a ride and it was everything it was advertised to be which was a great relief. We had been searching for a while and going to local dealerships only to find features of the truck were not as advertised, they were crazy low on the trade, or they just didn't have what we were looking for so tried to sell us something else, NOT the case at Imperial! They actually had 3 trucks that would have worked for us, but we liked this one the best. After we talked to Dave and all agreed on the deal, it was time to wait for the financing department and see what they could do. We had great offers on financing that we came with, but we were hoping to maybe drive home with the truck that day so financing with them made everything seamless and we were excited! The dealership is beautiful and spacious with comfy couches and lots of cool music memorabilia to peruse while you wait, plus walls of giant tvs to watch. The place as well as the bathroom was very clean and comfortable. The financing guy was backed up, so we waited, and waited, and waited. Dave gave us some coupons for a food truck nearby which was just what we needed. Once we got back it was probably another 45- an hour before we met with the finance department. He immediately kind of rubbed us the wrong way as he seemed really annoyed to be meeting with yet another person and doing yet another deal..... not exactly what we wanted to be greeted with after our long wait to meet with him.... so he was fine, said of course he would have the most competitive rates and that he could get what anyone else could get.... well turns out he couldn't... but he got close at least. We had already been at the dealership for about 3 hours and the deal was so close to done. We really liked Adam, Dave, and the truck, so luckily we were all able to come to an agreement. The financing guy was the only slight bump in our super enjoyable car buying process. All in all, we are so happy with our purchase from Imperial! I would highly recommend them to any friend or family looking for fair honest customer service, and a huge inventory of quality vehicles. read more

Not the worst place I've ever bought a car from, but not particularly great either. I enjoyed the $25 diner pass but really that was about it. Whatever you do, get everything in writing as they will likely say anything up front to sell you the car. I noticed dry rot around all four tires when we first looked at my car, upon which the salesman said he'd take care of it. After that it took over a week to finish everything as the RMV-1 form for the registration had to be sent back to the dealership for errors on their part. All in all things seemed very disorganized and I had to keep calling back in order to find out what was going on. Nearly two weeks since the sale was done and the remaining loan on my trade in hasn't been paid off yet so now I've got to worry about late charges from the bank. Finally went in today to get the registration and inspection sticker. After a 3 hour wait with no coffee or vending machines and nothing but boring episodes of Fox & Friends on the TV, and - surprise surprise - their service manager said the cracked, dry rotted tires were fine and passed inspection, and nobody could do anymore for me. So now I'm off to shop for new tires from a reputable tire place and clear up the rest of the trouble with the bank. Lots of fun. The car itself was in good shape for what it's worth, although I imagine it's pretty hard to screw up something with only 30k miles on it. So if you do really want to buy a car here my advice is get it all in writing, enjoy your free lunch at the diner and bring your own coffee when you come back later to wait for the sticker. read more

I wanted to buy a used car with low mileage. I worked with Felipe who knew exactly what I wanted and worked quickly but it was sales manager David Cross who sealed the deal by going above and beyond to give me the most for my trade and made me feel important and how important my business was to the business. I will never go anywhere else for a vehicle. Truly awesome read more

Imperial Ford - A metallic brown Ford SUV is parked in a marked parking space at an automotive dealership. The dealership features a service building with a large 'SERVICE' sign and a Ford logo on the exterior. Several other vehicles are visible in the background, and the sky is partly cloudy with sunlight illuminating the scene. - Car Dealers Near Me - Mendon, Massachusetts

I can always count on Imperial to have a great selection to choose from, just purchased another work truck for my company and they were great. No pressure, had plenty to choose from, and couldn't be any more accommodating. read more

Imperial Ford - Car Dealers Near Me - Mendon, Massachusetts

Apparently their innovative new technique to drive sales is to randomly spam text messages to your phone, asking out of the blue if you would "be interested in trading your vehicle?" Since I have no business relationship with them, this is completely unacceptable, and I'll answer them here instead of replying. (Though I did actually send a "really!?" response. :-) No. I have no interest in trading my vehicle. And if I did, it wouldn't be at a dealer with sales practices like this. edit: sales solicitations to a wireless phone aren't permitted without consent. https://www.consumer.ftc.gov/articles/0350-text-message-spam read more

Imperial Ford - Imperial is spamming via text for customers now? - Car Dealers Near Me - Mendon, Massachusetts

Dean Childs assisted us in purchasing a new 2022 Ford Escape Titanium. Dean was knowledgeable and professional throughout the process and followed up promptly when we had questions. An excellent experience. read more

I've been thinking about getting a new car for an year now, but only got serious about it in the past month or so. After researching online and in a few local dealerships, I came across Imperial Ford on CarFax, with a really good deal on a Ford Escape Titanium I was interested on. I then added my e-mail to the car listing and was contacted by e-mail later on the same day by Jim. A week later, I decided to call them to schedule an appointment to test drive the same car. A few minutes later, my assigned sales agent, Morgan, send texts with the information about the car to include a video detailing all its features. During my appointment I was welcomed by Thomas, who walked me to Morgan. On the test drive, she was very honest and upfront about her sale approach and never forced me to take any decisions without knowing the whole picture. She took her time to explain the whole process, and how she would handle all the paperwork to make this whole process as smooth as I possible. I also met Lou Carvalho and David Kerr, who went above and beyond to not only make my visit a great one, but were extremely patient on explaining every detail and transparent in every step of the way. And for gifting my boyfriend and I a gift certificate for the diner across the street! I'd highly recommend them to any of my family and friends. If you're looking for a welcoming place, friendly employees who don't push a sale on you, and a great deal, this is the place! read more

Ford service is the best!! I have been bringing my Lincoln here for about 8 years for oil changes, tires and general repairs. And I consistently get great customer service. Donny, at the service desk always greats his customers by name and he is always friendly. But more than that he explains everything done/needed with my car very thoroughly. He even offered me a cold bottle of water. I highly recommend Imperialservice. read more

My husband and I recently purchased our new Ford Explorer and couldn't be more satisfied with the service we received. Mike DiMella and Ali Kehail were extremely helpful in getting us a very fair trade amount and making the whole process smooth and easy. I was able to drive my new vehicle home the same day!! I highly recommend Imperial Ford and would gladly give them my business again in the future. read more

Linda was very helpful! Fairly quick process which is always appreciated with car buying!

Way to stand by your product -- not. I'll never buy another. I have a '13 Fusion with a recall (one in a long list of them), but you won't fix it. You say I don't have an applicable VIN #. Told me to call Ford. The problem is prevalent in Fusions, yes, they said, but wait a year to see if we expand the recall. I say #Fordjunk -- B. Woods - Upton read more

Imperial Ford - Car Dealers Near Me - Mendon, Massachusetts

I was in need of a 4WD car. Imperial had an explorer I liked. Lynda helped me through the sales process and made it easy. Anyone who needs a car go see Imperial! read more

Purchased a car over the summer ! Walked into Ford and immediately was helped by Linda. She was very patient and professional. Within a few days they found the exact car I was hoping for! They even brought it to my doorstep the day it was delivered! read more

I was in the market for a new truck and decided to try out Imperial Ford since it is my local dealership. I hadn't looked online beforehand, so I wasn't sure what they might have in stock. Dean greeted me and was very helpful in showing me available vehicles that met my budget and preferred vehicle options. I finally found a truck I liked, gave it a test drive, and decided to purchase it. Dean was very helpful and made the paperwork process very quick and simple. There is no reason why I wouldn't come back. read more

Meh... My opinion.....Typical high pressure, they don't want to disclose interest rates, tried to steal my trade for below wholesale but came up $3k on my trade after I got my hand on the door....miraculous how that happens right.... They wanted to talk monthly payment but when I asked about interest rates, they said why does that matter if you have the right payment.....they were quoting about 6% above what I could get from my bank but again, after I declined their financing, the number dropped to my number. Sales guys all smell like Redbull and Marlboro's and try to get you to walk the entire lot to get you good and tired so you just want to get out of there. read more

Had a great experience at Imperial Ford. They didn't have the exact car I wanted so they located it and had it there right when they said they would. My salesman Tom D'Andrea was great! He took his time and explained all the features on the car. The whole process was easy. I love my new 2020 Ford Escape Titanium! I would definitely recommend Imperial Ford! read more

I purchased a 2019 Ford F150. Dean helped me find the perfect one for me and got me a great deal. Dean was very patient while I asked to see more and more F150's until we found the perfect one. I highly recommend Imperial Ford and Dean Childs. read more

True Story! This place makes even sleaze ball dealerships cringe! I contacted the internet sales manager Lou to make a next day appointment to see a 2019 Lincoln Nautilus. Lou recommended I contact Mike the Ford sales manager to confirm, so I followed up with him and they both said I was all set for the 2 hour drive one way from Connecticut. I take the day off from work and I drive up with my wife to see the car and take a test drive. When we arrive we are told that the car was in the shop and I could take a look at it, but could not drive it. I was not happy, but figured we drove all this way, let's at least take a look. We walk in the shop and the car is on a lift in the mechanic shop with no tires or rims to be seen. I was told they were in another area being changed. It had clearly not been detailed and was dirty. We couldn't open the doors more than a few inches to look inside the car because of the way the lift is set up. They then offered to let us test drive a different used Lincoln Nautilus in place of the car we wanted to potentially purchase. I was completely baffled... why we would ever test drive a car we were not buying! It doesn't even make sense. The apologies were plentiful from our salesperson and they said it was completely their fault and they would do anything to make it right. Amazingly, and against my gut instinct, we made an offer. I was contacted shortly after and the sales person explained the manager informed her he had declined the offer and they countered my offer by adding $1000 to the advertised price!! Its was no longer $38977 it grew to $39977! It's the first time I have ever made an offer on anything hoping for a discount and was told the price went up $1000!! You can't make this stuff up. The salesperson said the sales manager should have advised me that THE ADVERTISED PRICE IS NOT THE ACTUAL PRICE, its $1000 under the real asking price UNLESS you have a properly qualified trade in. So basically add $1000 to any price Imperial Dealers advertise on the internet, unless you have a qualified trade. I'm sure qualified is subjective with this crew of scammers. It's your standard bait and switch! Run to any other dealer! read more

This is the worst experience I have ever had with a car dealership. -first I prefaced the appointment by saying I have very little time and I need the car today. Brian the strange and arrogant sales guys made some snide remark in response. My husband asked him to go value my trade in while I look at the car. The man refused and said sorry I'm not allow to do that. What? -they lowballed my for my trade in. And during the process Brian attempted to make conversation which resulted in him making snide remarks about our negative equity situation. -we get to the finance guy and talk about gap insurance. He quotes me at 795. When he prints the paperwork it says 895. I asked him why he said, oh I didn't think 100$ would make a difference but if I change it He have to redo all the paperwork. He knew I was in a rush. Wtf! I flat out told him he was wrong and it wasn't his decision to decide what difference it made. - it took an hour to get the car ready after we finished with financing. I asked Brian why it wasn't ready and he basically told me he didn't think the financing would work out so he didn't get the car in to be detailed. I was APPALLED! -I had to call in 8 days after and ask where my registration was. Still don't have it -it's been two weeks and my other loan still isn't paid off. -oh and the day after I bought it, I get a text from the dealership if I'm still interested in looking at other cars because the one I wanted to look at was sold.... I told him yes, it was sold TO ME! He said oh well no one told me that. Unbelievable. Never. Ever. Returning. read more