Cannot speak on picking up a vehicle yet, but the sales and purchase process was very good. Uncle Mo facilitated our sale and I couldn't be more pleased. He was thrown into the mix last minute, but he gave us care, attention, and quality service. He was extremely open and candid about what we were looking for and looking at. He explained every detail, and even pointed out some items that might need attention in some vehicles we viewed. During the closing, he made sure we understood what was going on and helped us get the best possible deal. I should note that we were cash buyers and didn't have a trade. He outline the fine print before even talking about a deal so we understood what to expect, so there were no surprises. He made sure to call us with all the work being done to the vehicle and strongly advocated for us on certain things that they should cover (and did cover)! I'll update once I pick the vehicle up, but Uncle Mo, Marz, and Gabe made for a fantastic experience. read more

We drove over an hour to look at a vehicle after confirming details with a gentleman named Bruno who contacted me based on the info i provided to their online website. Unfortunately, the experience was disappointing. Before making the trip, we were told we qualified for a promotional incentive of up to $2,000 over five months. Also Bruno said he would send us coupons. These incentives along with our $6000 downpayment would have been tools to work out a reasonable figure. After arriving, we were told we did not qualify for the promos and the coupons did not arrive. We also discovered the vehicle was priced approximately $1,500 higher than the online listing, even after showing the advertised price. Throughout the process there appeared to be conflicting information regarding the vehicle's pricing, which created a great deal of confusion and we thought the figures initially quoted were too good to be true. We were ready to sign and then the correct numbers were presented. We were prepared to renegotiate as i said we thought the initial offer was too good to be true and we are reasonable but that was never an option that was explored or attempted. I do want to mention that our salesperson was friendly, courteous, and genuinely tried to help. My frustration is not with him personally, but with the inconsistent information and the overall sales process. The dealership did offer us a very fair trade-in value, which we appreciated. However, they were unwilling to discuss the vehicle's price despite the discrepancies we encountered. After driving more than an hour based on the information we had been given, we left feeling disappointed. My hope is that the dealership and people who explain the promos can improve communication and ensure that online pricing and promotions accurately reflect what customers will actually receive. It would save customers from making long trips based on incorrect expectations and would also help the sales staff avoid being put in difficult situations because of inconsistent information and prevent wasting everyone's time. read more

Everything! Our salesman Paul Macchi was incredible! He listened, found us the perfect car and made sure we had it when we needed it!! He definitely went above and beyond!!! read more

Imperial Chevrolet - This is our new car! Perfect!! - Auto Repair Near Me - Mendon, Massachusetts

Find people that actually care. I was approached by salesman who told me he's not going to bullshit me the price is the price. Later on he crossed off the online price and added a thousand dollars onto the price because my trade was older it was all a mess. I was also told that my trade in was 2,000 dollars less than the car dealership I had left a deposit at already quoted me. It took a long time and imperial. And it totally stressed me wayyy too far out. A car purchase should never feel like this read more

Very welcoming from the beginning, no high pressure sales - Ken N. was easy to talk to and wonderful to work with (open communication and transparency), treated respectfully and I have a small disability at the moment, Ken was very attentive to my needs which I truly appreciated. Extremely quick and smooth transaction of purchasing our Tahoe (which we absolutely love)! Omar in finance was a pleasure to work with and very efficient. The process from beginning to end is a well-oiled machine as they say! 100% Recommend Imperial Chevrolet! read more

Bought a used vehicle from them. Big mistake. It has spent more time in their shop than on the road. They had put rain guards on the vehicle . One flew off on the highway almost causing an accident. Found out the horn didn't work, so they obviously didn't do any safety inspections on the vehicle before they sold it. When I called to check the progress of my vehicle they told me I could come get it and then bring it back AGAIN after the parts came in. Just go somewhere else. Don't waste your time or money with this dealership. read more

After a bad experience a few years ago, my husband and I were hesitant to go back. We told the sales manager Brad about our bad experience and he promised it would be better. We dealt with Felix who was very patient with us, as we requested to test drive multiple vehicles. Once we made our decision, the negotiation process was very simple. Brad was good at making sure everything for the vehicle was in hand. We then dealt with Omar who made the financing process extremely easy. Overall, we had a much better experience this time around than last. I will be more likely to recommend Imperial to people going forward. read more

Paul was very helpful and informative! Very happy with this whole experience. My dad has been coming for years and I would very much recommend as well. read more

Imperial Chevrolet - 2022 Chevy Equinox - Auto Repair Near Me - Mendon, Massachusetts

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My salesman was Shawn. I bought out my lease. great service! Shawn was A big helper!

Overworked staff with no apparent vision from Dealership owner to respond to buyer needs in a timely manner. I would not recommend this place unless you have the day to spend and get sub par service. One redeeming grace is Omar in Finance. He is one hard working guy. read more

Repair review, appointment at 10 car goes in the garage at 11:30. Car comes out at 1:30 go to drive away and a new problem in the car on what was repaired; not tested after the repair. I have purchased three(3) vehicles from the dealer and it seems that my time has zero value, no quality control or testing on repairs. Oil change turns into 3 other things etc...I will not purchase another vehicle or have repairs from this dealer again. If I could choose zero, I would have. read more

Super disappointed in our purchase of a Chevy Bolt EUV 2023. We got it home plugged it in, locked the door and the alarm started going off. Spent hours trying to fix it, no luck - had to leave the car unlocked overnight. Brought it in for service (a 40 mile drive) and they diagnosed the problem as the hood sensor, they had to order the part. Brought it in for service a second time, they claimed to have done the work and *tested* it - I double checked, they had written down that they had tested it and the issue was fixed. Drove home, plugged in, alarm goes off. Called to schedule another service appointment, they said they'd call back. They didn't call back. I called back an hour and half later, they scheduled me for yet another service appointment. I reached out to our sales rep and he basically said "sorry this is happening good luck". Question: how is it possible they didn't know about this problem? How is it possible that they had never charged it and locked the door? Seems incredibly suspicious to me now. read more

Imperial chevrolet at first glance is a beautiful dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager Brad and salesmen Lukas was horrible. When I first came to this dealership I met Lukas and we talked about trading my truck. I had told Lukas about the fact that my truck was heavily modified and I gave him my vin and pictures so he could give me a trade in value on my truck. The first offer he gave me was too low for me so I chose to post my vehicle on facebook and try to sell it privately. During that time I filed a credit application because I was seriously interested in buying their 2024 denali duramax which I now own. 2-3 days later I received a call from a finance manager named Omar. He asked me what the hold up was and I said I was waiting to sell my truck privately because their trade offer for my old truck was too low. I then told Omar that I would trade my truck but id have to get a better offer. I followed that with saying that I still have factory parts for my truck hoping that might make a difference. I also mentioned to him that the only problem was that the factory exhaust was cut. Omar then said alright and that if drive down to the dealership with all my factory parts and everything checks out we can work out a deal and the dealership will cover the cost to put the truck back to stock. After that conversation with Omar, Lukas reached out through text and we started negotiating a new deal. On Friday April 25th 2025 I drove down to imperial chevrolet with all my factory parts in my truck bed. Salesman Lukas and a couple service techs came outside, looked at the bed of my truck where all of my factory parts were and said that everything was good. I then said to Lukas "since you guys are going to put my truck back to stock can I get my after market parts back?" Lukas said yes. I also have proof in text with Lukas that id be getting my aftermarket parts back. We go inside and I purchase my new truck under the impression I was going to get my parts back which I have the receipts for. I had around $8k in aftermarkets parts installed on my trade that would be taken off the truck since they wouldn't work with the truck in stock form. Anyways, I drive home in my new truck and the following day I text Lukas to double down and make sure I'm getting my parts back. He said yes and that the the techs wont be touching my trade in until Monday at the soonest. Over the next 2 weeks I try to reach out and get in touch with anyone I can to get an update on when I can get my stuff back. I called and text Lukas but I couldn't get a solid answer for anything. I even emailed the sales manager Brad and he didn't respond. It got to a point where the lack of communication was so bad I took things into my own hands and drove down to the dealership to confront them and figure out what was going on. Sales manager Brad didn't even know about the agreement I made with the salesman Lukas about the parts when we brought it up to him. Brad asked Lukas "was that part of the deal you made with them?" Lukas said yes. Brad then went out back and had the technicians look at my trade in truck, saw the cut factory exhaust and then started trying to back pedal his way out of a deal the salesman made with me. Saying he wont give me my aftermarket parts back because the factory exhaust is cut. Clearly there is poor communication between employees and management at imperial chevrolet. The deal was already made though. I came to imperial chevrolet with the intent to create a relationship where I would be a returning customer over the future years but not holding up on their end of a deal is not a professional way to go about business. I messaged Brad informing him that I would be writing a review and his response was very immature. Hopefully they can amend this situation for me before I reach out to a state attorney.I have receipts and proof of everything. read more

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Poor service, poor communication and the management was inappropriate in their interactions with us. The 1 snd 2 star reviews are appropriate for this place! Do not go there! read more

Michael Chlus This was the fastest and easiest car purchase I have ever experienced. Keith and Ahmed were very knowledgeable about the Lexus I was buying. I already came in with my "car salesman" filter, but I didn't feel like they were trying to "sell" me on anything making me very comfortable. I've enjoyed doing business here .Pricing on the car and trade in was fair, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles. Thanks Keith and Ahmed. read more

Imperial Chevrolet - Auto Repair Near Me - Mendon, Massachusetts

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I went into Imperial Chevrolet on May 11,2024. I was feeling pretty defeated as I had just come from another dealership who didn't treat us well. I asked my husband to call Imperial about a truck they had for sale. They still had it, so we decided we were going there As I was getting out of my car, I was contemplating on turning around and leaving. It was 5:40 and they were closing at 6:00. Then I saw a gentleman coming out and he said hi can I help you?" I told him I didn't think anyone could help after the experience I had. We went inside with Paul Macchi. I explained that we called about a truck, and I showed him the ad for the truck. Within 10 minutes, the truck was waiting for me to take a test drive. I drove it. I loved it. It was exactly what I wanted. It was blue and had many of the bells and whistles I wanted. When I came back to Paul and told him I wanted it, he introduced us to Milton Sican. A short time later, I was signing papers. My granddaughter was with us she was so excited. I'm so glad we decided to go to Imperial Chevrolet. It was such a great experience I would highly recommend this dealership. If you're going to buy a car. Anyone in that dealership will treat you great. Honestly, I won't buy a car from any other dealer. Thank you, Paul and Milton, for helping this girl buy her dream truck. Cindy Newcomb read more

We worked with Firas Ektilah at Imperial Chevrolet to buy a truck. He was extremely helpful, and kind. He was NOT pushy at all! He listened to what we wanted and worked with us. He never tried to pressure us into something else. He went above and beyond in the entire process! I can't say enough positive things about him! Imperial Chevrolet and Firas have made my husband and I lifelong customers! Thank you Firas! read more

Purchased a truck Monday and kinda expected delivery Tuesday Christmas Eve, OK didn't happen I was OK with that. So I assumed Thursday it would be ready called Imperial about when i was going to get it and Its the salesman day off. No one else answered the phone also, I also called the Sales Manager and didn't receive a call back. Sales guy called me back and insisted that he said Friday. I told him i wouldn't be calling Thursday if you told me friday. read more

Deceptive sales staff, Marc and Ahmad, added over $4000 in unwanted services to my 18 yr old Granddaughters 1st used car purchase estimate. Sales manager, Brad Mancini, defended sales staff telling me she should have read the contract and insulted my Daughter for being present and also not going over it. Marc has sold cars to other family members and supposedly she was getting 'friends and family' treatment. Sales manager was called in when I asked for cancelation of sale in writing and became very condescending when he realized he couldn't 'make it right'. I have never dealt with this level of deception or lack of professional ethics in my life. Icing on the cake is when the sales manager told me that my Granddaughter would have to be present to cancel. This also was a false statement because a call to Mike Kind, corporate training manager, was able to accomplish this over the phone. Mr Kind was the only up front and helpful person that we dealt with. I strongly wouldn't recommend this dealership. read more

Horrible experience at Imperial Chrysler Dodge Jeep, 10 Uxbridge Rd. Mendon MA. The sales Manager Peter was very rude and unprofessional. We have never been treated with such disrespect. This manager is in a position way above his capabilities! We will purchase our vehicles from a dealership that appreciates their customers! read more

Clowns couldn't replace a GM vehicle's oem headlight with another oem headlight. First, they ordered the wrong part. Once they finally got the right part, they installed it horribly. The light isn't the correct shade (yellow instead of white), the light makes a grinding sound when adapting, and there is water in the light. The first two were obvious and were noticed at the shop- they just didn't care. It is frustrating when hard working Americans have to deal with those in professions where cutting corners is modus operandi. read more

Imperial Chevrolet - Auto Repair Near Me - Mendon, Massachusetts

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My experiene with Imperial . . . If I could give no stars I would. Called to see if car we saw on the internet was available spoke with Shannon who confirmed availability in 2 systems, and made appointment for the next day. Called again morning of appointment and spoke to "the internet sales manager" to make sure car was still available. Said we would be coming from 2 hours away with car to trade and cash in hand to buy car. Was told the car had been there for a while, and not to worry about anything. We would be able to buy it and drive away the same day. Dealership would call if there was any problems. Leave work early to go to dealership. Have my 64 year old mom clean out her car because we were buying her a new one as a gift. Drive the two hours with my mom in one car (to trade) and my husband in our car to the dealership. Upon arrival, greated by "Eric" and we are told that the car we had an appointment for has been deemed "unsafe" by the mechanics and is no longer for sale. (So, it was not checked before it was put on sale?) Ask to speak to the manager who says they have no control over what the internet department told us, that the internet department is a week behind the dealership, and that he did not know about our appointment because he never received an email from the internet department. (Funny because the salesman did . . . ) Asked him why the sales man knew and he didn't and his words were "I do not know what the salesmen know" Ok? In the meantime, salesman Eric decides to go help other customers. Manager (Aaron?) sends us to another sales guy (Mo) who tells us they have plenty of cars in out price range. Goes over budget with us, and sits us in a car to drive us around to the three dealerships. Shows us a car with Rejection sticker on it and tells us it just arrived today (VIN check reveals that they have had the car since February, see photo) and that he does not know why it's at the repair shop. Shows us another car that had obvious front end damage and tells us it's above our price range. Tells us it has not been through service and that he may not be able to sell it to us. Shows us an SUV when we say we were specifically looking for a sedan. Shows us a rusty car with oxidized headlights. We ask to test drive the car with the cracked bumper. Salesman dissappears for 1/2 hour. Never comes back with the car. We leave dissatisfied and disappointed. We had bought a brand new car from here a couple years back and had a great experience. Something obviously has happened since then because their customer service has gone out the window, and they believe that it is ok to lie to customers. Never again :( read more

Imperial Chevrolet - Vin check proving salesman lies. - Auto Repair Near Me - Mendon, Massachusetts

Had the pleasure of working with Paul over at Imperial Chevrolet in Mendon. Friendly, straightforward guy who truly does want to put you into the best vehicle that works for you and even your family! Helped out tremendously on our first family car and was even good with the little one! Highly recommend going through Paul Macchi for a smooth and overall satisfying process! read more

New England Pellet Stove Services- local company who supports local and has a 5 star reputation. 2022 GMC work van. 23,000 miles. Bought van and immediately had transmission problems so I wanted to return it after just 3 days under their 7 day return policy. That's when they offered me 5k less for the vehicle. It's another driver so it's worth less. So I regressed and picked a different van that was also on sale. 8k less than sticker. They wouldn't honor the sale and wanted me to pay full price with a 1k discount. So I said no fix mt vehicle which had a transmission problem, pulled hard to the right, leaked air and water, all which was supposed to be fixed. 2 months the van was in the shop weekly. Because I had the inspection done on day one lemon laws didn't help. I decided to just fix it myself after 2 months. Absolutely the worst experience buying a vehicle I've ever had. We are a small business in town and thought we'd be fine as a local. What a complete rip off this stealership is. I'll never go back, EVER! read more

Worst experience ever buying a car. I purchased a 2019 Jeep Cherokee. It's been back in service twice now in less than a month after I purchased it. Imperial does not go thru these vehicles to see if anythings wrong. They detail it and send you on your way! I've tried to get them to take the car back and they won't. Said they'll try to fix everything. Need new battery, alignment is way off, heated steering wheel doesn't work. No one should have to deal with this when buying a new car. I highly recommend Planet Jeep in Franklin. I've always bought my jeeps from them, and should have listened to my gut and everyone telling me how awful Imperial was. I feel robbed. Kevin Meehan doesn't care about his customers, just the money. read more

Unfortunate experience almost all the way around on not one. But two vehicle purchases. October 2022. I purchased a 2021 gmc Yukon slt. Roughly 67,000$. Upon inspection the radio did not work. Was told it's a few days it will be fixed. Just an amp. I was told not a big deal at all. It's just the radio. So I went on with the purchase. Drove home. And realized the amp controlled most of the safety features and all of the notifications on the vehicle. So I called back to check on part. Was told "bad news , parts on national back order". I was baffled from point of sale this part was a few days out to now it's on national back order. This is all understandable. But very poor delivery of the discrepancy on the vehicle. This was eventually made right February of 2023. (Brad the sales manager as passionate as he is, had my back from the jump and offered to put me in another vehicle comparable to this one. And I appreciated that olive branch. Hence going back ) Fast forward to today. One week ago I went back thinking what the heck they deserve another shot. I purchased my son a 2019 gmc terrain for 21,000 $. Certified pre owned with the extended CPO warranty. All went smooth. Until the set day for pickup was squashed because my insurance company never received the drive paperwork. Come to find out the dealership had been sending my paperwork to the wrong number. And the only way this was discovered was I had to call both my insurance and my sales person. Once this was resolved they deliver the car. Today. With a rejection sticker ?! And only one key. After I was told by the finance manager I was going to receive a second key. So a few hours later. I receive a call back from the sales manager. Or one of the sales managers Mr. Ayaz. Very firmly and directly continued to tell me because the finance manager they had me go to was a Chrysler finance manager. He was misinformed about the key situation and Chevrolet CPO vehicles don't need to come with a spare key. He also continues to talk to me like a child and says "well this is what I get for having you go to the Chrysler finance manager so you don't have to wait 1+ hours. Next time I'll just let you wait". I said what in the world are you saying. We are two men having a conversation and you're talking to me like I'm an idiot. After he said they are not obligated to provide me a key they could sell me a new one at cost. At this point it's not about the money for me. It's about the statement from an employee of imperial telling me I'm going to get a spare key then never recovering one. I then ask if it's standard practice for this business to allow customers to take possession of the newly purchased vehicles with rejection inspection stickers. He said yes. Most customers prefer to drive themselves to let the computers reset and then we reimburse for the reinspection. After almost $90,000 in vehicles purchased from this dealership in 8 months. I will never return. I hope all outbound calls are recorded as well as inbound. If so this would be a great lesson for management to teach on. read more

Imperial Chevrolet - Both vehicles purchased from imperial. Them trying to deliver the terrain with a rejection sticker. - Auto Repair Near Me - Mendon, Massachusetts

Worst experience of my life. I have spent 2 days of my busy schedule calling the service department, leaving numerous messages for Jacob and Tim who never once have returned my calls. Called again today. Spoke with Jacob who guaranteed me that he would email me the information I needed....but nothing. Called again and left messages for him and Tim.....and nothing! Regret ever buying a car from this dealer. Lesson learned. read more

Went to Imperial to look at a truck for my boyfriend, they made it such an easygoing and positive experience and we walked out with a 2023 Chevy Colorado in the perfect price range! Gary in sales was absolutely amazing and personable and Ed made the sale smooth and easy! They were both so friendly and helpful! read more

Instead of sharing rant about Imperial, I'll provide a simple recommendation for dealing with them before investing anytime. Make a request asking for them to confirm in WRITING the pricing you see on their website and ask them to spell it out. If they can't do that without a song and dance, I'd highly recommend moving onto the next dealership. If something feels off about dealing with them, trust you instincts and realize it's not going to get any better. read more

I called this dealership at 11am today and spoke to Jacob asking about a truck that was posted on the website. I was put on hold and told yes it is here and I sent my employee out to check on the truck. He left Providence and arrived within 1 hour. He was left hanging while everyone "checked" on the truck that was all set to go with a plow. No truck was there that even matched the website. However they tried to sell us other vehicles. They falsely advertise vehicles to get you into this over-priced dealership! This is the last time ANYONE should visit this place and they can be assured my company won't give them our time or money. read more

Imperial Chevrolet is our new , new car/truck buying place ! They went above and beyond what we expected. Moe was great, handled everything with ease. Definitely will buy again in the future. Thank you Imperial! read more

Quick, efficient, informative. Delivered on all the promises they made. Firas was a fantastic sales associate.

Contacted Imperial through CarGurus about a vehicle. Was contacted very quickly with information about the vehicle. I called and made an appointment for Saturday. My plans changed and allowed me to go on Friday. I called and asked if I could come in today (Friday) and was told absolutely! What time? I said I would be there in an hour as the dealership is 45 minutes from my home. Answer that's great, we will get the vehicle ready. I received a phone call 30 minutes later stating they were getting the vehicle ready but it may take another 30 minutes. There is a diner there. I said no worries I'll eat lunch and head over. I get to the dealership and am greeted by a helpful salesman. We figure out who I am there to see. He says we can go see the car but we need to walk to it as it is a large dealership. He hands me an umbrella and we head out. We start out and I get "if you see anything you like let me know." Ummm the one I like is the one I came in to test drive. We continue TJ walk and head into another building. The Salesman goes over and has a conversation with a "manager" presumably about the vehicle I am to test drive. More like - "what's for lunch today Phil?" After 35 minutes walking in the rain I am told the vehicle I want to test drive has been sold. WTF!!!! I drove 45 minutes, had lunch at a shitty diner, walked around in the rain for 35 minutes to be told the vehicle I want I WAS SOLD!!! The old bait and switch. Thank you for living up to the stereotypes of Used Car Salesman! read more

Shady. Terrible dealership with zero common decency or professionalism. I had an appt to see a car last Sunday for a specific time at the Mendon location. Drove almost an hour, meet with someone and he has no idea what is going on and can't find the car. Are you kidding me?! I sat around for about 30-40 minutes waiting to test drive the car but the salesman finally tells me he can't find the car. What? I had appt to see this car, and yet they can't find it? The icing on the cake was the lack of response to the email I sent to the GM and internet sales manager asking for an explanation of what happened and they never replied back. Don't waste your time here. read more

Update to my review: After a lot of back and forth and apologizing from the sales manager, we ended up buying the car on October 24th. I loved the car and was happy everything was done with. 2 weeks later our check engine light came on, so we brought it in to see what was up. They have had the car for a week now, due to special parts having to be delivered etc. They did give me a loaner car, which I think had to switch to a bigger loaner car when we were told it would take longer. We bought an 8 seater Pilot and we're given a 7 seater Traverse, which is fine except we needed the extra seat for the weekend plans we had. Everyone that I've spoken to this 2nd time around dealing with this dealership has been fantastic. Jake in service was super nice and was good about giving straight answers. Brad in sales was much nicer than the 2 previous gentlemen I dealth with. I will say, they were still not good with updates. My husband and myself had to keep calling to see what was up and when our car would be done. I finally called the general manager's office and spoke with Nancy. I cannot say enough nice things about her. Since I have spoken to her, she has kept me in the loop and listened to my frustrations and only be helpful in every way. The car was supposed to be done and delivered today, but she said they noticed a vibration that they would like to figure out so the car is 100% before they give it back. They also needed to take back the second loaner car, I'm assuming someone was interested in it or something, so they DELIVERED another loaner to us. It is a BEAUTIFUL brand new Tahoe. Now, she knows what she's doing, because I will be happy driving this thing as long as humanly possible until my car is all set. I am still not happy with my initial experience with this dealership, but Nancy has made everything better and due to that, I would come back in the future, I would just be more selective about who I dealt with. ****Original Review****We bought a car Thursday the 13th and it is now Monday the 24th and we still don't have it. We went back and forth with the bank in the beginning because of some "new rule" that the dealership claimed to have no idea about (first red flag) and then once the financing came through, we did not hear from our salesman Jean for 4 days. My husband called and left messages, called and tried to speak to other salesmen, with no help from anyone. Jean D in sales had 4-5 messages from my husband between Thursday and Sunday and he got NO RESPONSE. He finally got through to the sales manager (not sure how this man even has a job) on Sunday and was told the car would be ready Monday. Then after we get a call the car is ready, we get another call saying it didn't pass inspection? Seems weird for a car that we were told had already been through the shop and passed a safety inspection? I then called and the sales manager*whoswhere* again not sure on the spelling, was EXTREMELY RUDE TO ME from the get go. Gave me such an attitude that the salesman pulled his phone from his hand and started to talk to me and apologize for him. I will be going there today, not to pick up my car but to get my money back. The sales manager was nothing but apologetic to my husband but then rude to me. He is clearly VERY SEXIST and just arrogant. I do not know how he is still employed there. Jean D called my husband and apologized and admitted that the manager was out of line, but is now avoiding my phone calls? I would say DO NOT go to this trash dealership at all. ESPECIALLY DO NOT GO IF YOU ARE A WOMAN. read more

I'm not used to leaving reviews but in this case I have to, I'm more then happy with the customer service and the help I receive from Keith and also the dealership, I really appreciate the help, definitely recommend this place to by your vehicle . read more

Sam Santrisi was instrumental in helping to obtain my new car and working the deal that made us both happy. He made sure I received all the incentives I qualified for. Thanks Sam, hope to purchase through you again in the future. read more

It's easy to see why this dealership has so many 1ratings; it's because zero or minus is not a star. I am 72 and have purchased many vehicles in my life including several from Imperial Ford. Today, 7/5/2020 I went to IC to look at a preowned 2014 Toyota Sequoia. I went through the sales lots, behind the diner, and the overflow lot and could not find this SUV. From the car wash next door I called and spoke to Claudia who yes the SUV is on the lot but unless I sat with a salesman, filled out paper work, which I said no, she told me I am not telling you the location on the lot of this SUV is. read more

Great buyimg experience compared to other dealers in the area.

From start to finish the whole process was painless. Richard is extremely knowledgeable about the process and the vehicle and provided me the promised "Disney Experience". I left my local dealership after nearly a decade of patronage to join the Imperial family and I'm glad I did. Don't change a thing Richard! read more