Cannot speak on picking up a vehicle yet, but the sales and purchase process was very good…read more Uncle Mo facilitated our sale and I couldn't be more pleased. He was thrown into the mix last minute, but he gave us care, attention, and quality service. He was extremely open and candid about what we were looking for and looking at. He explained every detail, and even pointed out some items that might need attention in some vehicles we viewed. During the closing, he made sure we understood what was going on and helped us get the best possible deal. I should note that we were cash buyers and didn't have a trade. He outline the fine print before even talking about a deal so we understood what to expect, so there were no surprises. He made sure to call us with all the work being done to the vehicle and strongly advocated for us on certain things that they should cover (and did cover)! I'll update once I pick the vehicle up, but Uncle Mo, Marz, and Gabe made for a fantastic experience.

We drove over an hour to look at a vehicle after confirming details with a gentleman named Bruno…read morewho contacted me based on the info i provided to their online website. Unfortunately, the experience was disappointing. Before making the trip, we were told we qualified for a promotional incentive of up to $2,000 over five months. Also Bruno said he would send us coupons. These incentives along with our $6000 downpayment would have been tools to work out a reasonable figure. After arriving, we were told we did not qualify for the promos and the coupons did not arrive. We also discovered the vehicle was priced approximately $1,500 higher than the online listing, even after showing the advertised price. Throughout the process there appeared to be conflicting information regarding the vehicle's pricing, which created a great deal of confusion and we thought the figures initially quoted were too good to be true. We were ready to sign and then the correct numbers were presented. We were prepared to renegotiate as i said we thought the initial offer was too good to be true and we are reasonable but that was never an option that was explored or attempted. I do want to mention that our salesperson was friendly, courteous, and genuinely tried to help. My frustration is not with him personally, but with the inconsistent information and the overall sales process. The dealership did offer us a very fair trade-in value, which we appreciated. However, they were unwilling to discuss the vehicle's price despite the discrepancies we encountered. After driving more than an hour based on the information we had been given, we left feeling disappointed. My hope is that the dealership and people who explain the promos can improve communication and ensure that online pricing and promotions accurately reflect what customers will actually receive. It would save customers from making long trips based on incorrect expectations and would also help the sales staff avoid being put in difficult situations because of inconsistent information and prevent wasting everyone's time.

I would like to give Kelsey Legeny and TJ a big shout out we recentley bought a 2023 Dodge…read moreChallenger from Imperial Cars in Mendon , Mass. Kelsey was great she treated us like royalty, she was kind, patient and thoughtful. TJ was very helpful in helping us hammer out a deal . It was a nice experience and I would definitely tell alll my friends and anyone listening to find your way to the best car lot in Mass. Again a big thanks to Kelsey and TJ , good job guys. Thanks again.

I was looking for a new car and planned to trade in my 2013 Toyota Avalon with only 78,000 miles,…read morewhich was in excellent condition. Kelley Blue Book estimated the trade-in value at around $9,500-$10,000. This dealership told me that Carfax showed the vehicle had been in an accident prior to my purchasing it in 2015, and because of that, they were only willing to offer me $6,000 versus the $9,000 they originally told me. Then they were extremely pushy wanting to make the deal ASAP. Fortunately, I still had the original Carfax report from when I purchased the car, and there was no accident listed on it. I felt the $6,000 offer was an extreme lowball, so I decided to take my business elsewhere. Their loss! I purchased my new vehicle elsewhere as well. I'm very glad I did. Another dealership gave me $10,000 for my trade, and they sold the Avalon within days. I believe it was listed/sold for somewhere around $18,000. My advice: Do your own research and get more than one trade-in offer before accepting what a dealership tells you your vehicle is worth. In my case, getting a second opinion made a $4,000 difference. I would not trust this dealership with a trade-in.

Ive never been to Imperial Ford. When I made it to the Main Street, I was astonished to see a…read moremassive Ford dealership. I had been disappointed in my search for a 2025 F-150 Platinum by the last three dealerships, Imperial was no disappointment. The sales staff was top notch. They made my purchase simple. Morgan , my salesperson was excellent. She answered all my questions, put me at ease. The vehicle they had was exactly what I wanted. They also installed the bed cover I wanted. Ive been a Ford guy my entire life. Ive purchased over 20 Ford trucks, most for my business. This was the easiest & most impressive dealership I've dealt with. Imperial is my new go to Ford dealer!

Horrible experience- do not use imperial ford. Weee promised 3 items included with the car price…read morethat were not delivered. Upon reaching out to inquire sales rep stopped responding- as soon as they had been paid! False advertising with the original price of the car. Shady all around. Would NEVER go there again. My husband and I reached out to an SVP who finally fixed the issue and sent us our items. Too little too late.

DO NOT BUY A CAR FROM HERE ...Pick up your phone people!!!!!!!! Have been trying for since the 16th…read moreand your phones are not picking up cells, business # and emailing your website . I even drove there ! All locked up ! My warranty is running out and I have a " check engine " light issue now since then and codes read catalytic converter issue . PO420 Catalyst System Below Threshold ( Bank 1) This is unexpectable! You have our number to reach back .

DO NOT BUY A VEHICLE FROM THESE PEOPLE THEY ARE LIARS AND THIEFS. They wouldn't allow my friend to…read morelook under the vehicle and after she found out the catalytic converter was rotted. She tried many many times to call and even went down there. They are purposely avoiding her.

Great buying experience! Everyone was very helpful! Love my…read morenew-to-me car! It was worth the 45 min drive

Dishonest. Frame rotting bad half a year later. When I was buying they said it was just the…read moreundercoating flaking off.

I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

We walked in intending to buy, easy sale and customers no convincing needed. Sales rep knew less…read moreabout the car than we did and would spout off wrong information if he didn't know. We tried to liven up the process with small talks and jokes because it's a stressful process and he gave us straight up nothing and was so boring. We didn't test dive another car that we initially planned bc of his awkwardness and crazy BO. We were told to make a wire which bounced 3 times because they gave us the wrong wire info. Finally, upon getting the car, turns out it's not ready for 4 days even though we did everything on our end.

Good low pressure place to buy a used car. Small dealership, only one guy (Bob) up front. Needed…read morea tow vehicle for a trailer I bought, and Bob had a 2003 Yukon that fit what I needed. Was very easy to work with, and their own mechanics prepped and cleaned the Yukon before pickup. To give you an idea, I had taken the Yukon to my mechanic to look it over. The mechanic pointed out that the brake pads had 5000 to 10,000 miles left, and that the front rotors might or might not need replacing when the pads were replaced. When I went to pick up the Yukon, Bob told me they had replaced all the brake pads and the rotors on all 4 wheels, in addition to the other (small) items I had requested to be done. I did not bargain on the price - they had very recently reduced it by about $1000, so it was already to my mind a fair deal. He did knock $100 off the price, though, so I could replace the radio. Very happy with the SUV and would recommend this place wholeheartedly.

This calendar year alone, I have dealt with nothing but nonsense from dealers across the state when…read moretrying to buy a car. I felt cursed. It was refreshing to do business with Bellingham Motor Sales. They are worth contacting, even if you are on the fence about one of the vehicles in their inventory. I was looking for a different color vehicle at first but because of how fair and accommodating, I am more than happy that I went with them.

Everything went smoothly for the process. When we had a couple of "bumps" Cleicio was there to…read morehelp. JJ was knowledgeable, helpful and efficient. Everyone was friendly and seemed genuinely happy to be there.

Just sent them this feedback: On Saturday, I visited two McGovern Hyundai dealerships and had two…read moreseparate interactions with sales representatives. Although their approaches were different, both salespeople were knowledgeable, courteous, and willing to go the extra mile to help. The vehicles I viewed were both appealing and met my requirements. I would have been comfortable purchasing either one if I had felt the dealership was interested in offering a fair deal. Unfortunately, that was not my impression. Based on conversations I overheard, I also got the sense that other customers may have felt similarly. I was told multiple times that the dealership does not lose deals over financing. However, the financing rates offered to me matched the rate I had already secured through a third party, and there was little willingness to negotiate either the financing terms or the vehicle price. If that is the dealership's policy, it would be better communicated upfront in its marketing and sales process. In both cases, I was encouraged to use dealership-affiliated financing, even though doing so would have left me in a worse financial position than using the financing I had already arranged. I also found it unusual that the second vehicle, which was priced lower than the first, came with higher taxes and registration costs. Overall, I found McGovern's negotiation process lacking in transparency and authenticity, and as a result I will not be returning. I do not feel I can trust the management team. I do, however, commend the salespeople for their professionalism and strong interpersonal skills.

Last night the owner Shawn went above and beyond to help. I called my insurance company to get a…read moretow for my car which was at work. I missed his call when he arrived because my phone was on silent and I didn't hear it ring. I then called my insurance company again to order a tow, this was around 12 AM, they stated that Shawn finished his other job and that he was turning around to come back and help. He courtesously towed the car on a flat bed tow which another tow company was not willing to do with my car. He then drove me to the supercharger to charge my car. It was so cold that the battery froze nevertheless Shawn waited with me making sure I was safe and warm and ensuring the car was getting charged. After calling the car manufacturer I was advised to leave the car over night to charge. I was then about to call Lyft when Shawn offered to give me a ride back to my car and at work. He went out of his way to help me. We finished up everything around 2 AM. I am truly so thankful to him. Wonderful man and company 5 stars.

Whatever you do STAY away from this tow company. $550 for tow and storage. storage Friday afternoon…read moretill Monday 2:00pm they ripped me off completely. Not only are they so hard to get on phone they will avoid you to keep the car at their place longer. Stay way clear from this place you will do yourself a big favor.

Plowing, towing, Auto repair, RV repair, you name it. This guy deserves the full 5 star rating I've…read moregiven. A very hard worker, and a very good guy with decent prices. After purchasing an RV, which seemed good to go, we noticed the bottom was completely rusted, and the roof was leaking. Luckily we were able to find Joe's Garage online and drive to his shop. Such good hospitality as well, we were able to rest up on site, would definitely recommend him to anyone who needs this kind of service ! -Tim

Overpriced work. Was charged for a service even though Joe couldn't locate the problem.read more