Had rear brakes done on my Toyota. I knew they needed to be replaced. He was really busy today, yet…read morehe got me done for under his estimate which I thought was fair. We always take our car there as we know he will do only what is needed.

Called to ask for pricing and scheduling to mount and balance winter tires on my 2021 Audi. Guy who…read moreanswered the phone gave me a long drawn out excuse about how they don't want the work because German cars are so complicated. Glad to hear they're so busy they can turn customers away, but am (very) disappointed to be turned away by a local garage for something as simple as a tire mount and balance just because my vehicle doesn't fit into their ideal portfolio.

I've known Steve Rossi since the 19080's. He's a competent, capable and reliable professional who…read morewill take good care of your auto and you. Don't hesitate to trust them for good advice and top quality services.

I have used Rossi's Automotive on and off for a very long time. As of late, I feel as though they…read moreare lacking in the quality of their work and the satisfaction of their customers. They recently worked on my daughters' car and charged $100 for a test drive (twice, and didn't even drive it on the highway). I was back a short time later in the month with continued problems we were having at high speeds. (a highway test drive may have eliminated the return visit) After that, I, reluctantly, went back and they misdiagnosed a problem. I specifically asked if it was safe to drive until I got it to a mechanic that could do the work and Steve told me, "yes". Not even a week later my husband was driving (thank goodness) and he lost all power steering control. The car had been leaking power steering fluid, which was not the diagnosis Steve had given me at the time. Unfortunately, they have lost a long time on/off customer.

I got a new alternator put in, only for it to fail three days later, on New Year's Eve. They put in…read morea new part, but were extremely rude to me during the whole process, including me trying to get any sort of reimbursement. They told me to take them to small claims court, and were extremely rude. Beware.

If you want rude service this is the place. They act like you are interrupting them. After today I…read morewill be getting my car inspected elsewhere. I don't need a song and dance, just a hi what can I do for you today as they take my money for a service provided

This a great place to go for gas. They are always among the cheapest in town and they pump it for…read moreyou. In some ways an unusual place in that it is gas and auto service, not a convenience store. This is also a great place to get an inspection sticker. You don't need an appointment and they are very efficient.

** warning** We went there to get a inspection sticker and we were failed because the emergency…read morebreak would not hold, The service guy said bring it back tomorrow morning and I'll take care of you. We were then told that additionally we need suspension and break work to a total of $1200. When we explained we were going to bring it somewhere else to have it fixed , they were not happy. The next time we started the car it started misfiring and all the check engine lights came on. Was determined when we brought to our mechanic that this Franklin shop threw something in the gas tank. Do not trust anyone here and do not bring your car here if you can help it.

Reliable And honest, they do a great job at fixing any problem with your car from oil changes to…read moremufflers to engone trouble. They also are good at trying to find something wrong when you have no idea what the noise is coming from under the hood, and they're not ridiculously priced. Yes, I definitely would recommend going there. if you're not sure. You can always ask for them to check out your car and they will tell you what's going on and How much it will cost before any work gets done. Very satisfied...

Trustworthy and reasonable. I found NCC when I moved to Franklin in 2015 and have been a regular…read morecustomer since.

Mike Glynn I've had all kinds of work done here from brakes…read morebearings etc Recently they replaced my transmission they tracked down a new one and installed it. Couple weeks later it died. Called Donna told me to get it back there asap and within a day it was fixed. Was a hose that cracked no charge. Others immediate family members have also had work done there was top notch. Brian who works there is a top notch guy working at GM for over 30 yrs. Ty

Dirty mechanics work here, so please do yourself a favor and DON'T bring your car here if you like…read moreto keep it clean because they don't care about cleanliness here one bit!!! I've had to CLEAN OILY GRIM AND DIRTY FINGER PRINTS out and off my car after spending OVER a THOUSAND dollars here on TWO different occasions. Also I was lied to over the phone about the car having an alignment done to it when come to find out it wasn't even performed. Went to pick up my car and it was literally driving the exact same way it was when I dropped it off and they said it was fixed... did they even test drive it? I don't believe it one bit. They completely over filled my power steering fluid to the point that fluid was leaking out past the cap/top of reservoir and I had to clean it / take some out . Tell me why it has a min / max fill line on side if it ? Just completely ignore that ok got it . Also it's not ok to park it like shit close as hell to another car in the lot so I can barely open the door / have to squeeze into it when picking it up after spending almost $ 2,000. Don't park it like a half ass dick. Yeah you have a small lot but try harder for your customers!! Never going back here and you shouldn't either !! It's no wonder this place is buried behind 3 other businesses all the way up a hill way out back .... So they can get away with doing shady shit.

Needed to install some fog lights on my Mazda6. Sam was professional and all my interactions were…read morequite pleasant. I would recommend to anyone who needs work done on their import.

Once again these guys have saved us! We had a fan blower problem in one of our vehicles. These…read moreguys pulled the part out and saved it to show it to us when we went back to pick up the vehicle once it was fixed. The part had been melting and could have caught fire! They fixed us up again. Thanks for the great service!

I brought my son's car in because of a grinding noise coming from one of the tires. They called a…read morefew hours later and said 'good news, there was a pebble caught in the wheel, we took it out, no charge'. They could have done nothing and charged me a few hundred bucks; they could have done work or replaced parts I didn't need and charged me a grand. Instead, they did the right thing. This is actually the second time they've provided 'over and above expectations' service, and it's the reason I bring all of my family's cars here and recommend it to others. Obviously the news can't always be this good - sometimes you really do need work and it can require costly parts or labor-intensive service, but that's exactly why you need to find a place you can trust.

Called a day ahead to get an appointment set for a tire rotation and an oil change. The man who I…read morespoke to on the phone confirmed that it would take just around an hour (as expected). I dropped it off today at 10:30, planned to run a few errands and pick it back up around noon the same day...the man who checked me in mentioned they would give me a call when it was done. A few hours later I hadn't heard anything. I called the shop around 1:30 to check on the status. They had not even started on my car. Said they were "just now getting to it" Fast forward to 4:30pm and still no call. I called the shop again and was told that they had tried to reach me and thought they left a message. I verified that they had the right number on file - they did. Now picking up my car over 6 hours after dropping it off. Do not bother scheduling an appointment or plan on getting your car back anywhere close to their time estimate.