I had my vandalized truck delivered to Suburban. Couldn't have asked for better service. Gary…read morespent much time with me explaining how to navigate the insurance company. Ultimately the insurance totaled the vehicle and no repairs were needed. Still Gary and Tarsha were extremely helpful. Would return again in a heartbeat.

Really excellent body shop. My car apparently attracts old ladies to hitting it because I've been…read morehere twice with my vehicle for the same reason. Both times I've had work done here it's been completed in a timely manner, carefully done, and the staff has been wonderful to work with. They worked through my insurance company on my behalf and I barely had to do anything! Icing on the cake: they vacuum the interior of the vehicle before giving it back. It is always cleaner upon return than when I drop it off!

I contacted them after my car was got hit in the parking lot of my apartment building. The process…read morewas simple and straightforward. I requested an estimate online, received a quote via email, and made an appointment with Peggy to repair my car. After they started working on my car, they requested a second review by my insurance company and an appraiser came to their shop. It is nice that they offer a shuttle service (thanks Don!), so I didn't need to take UBER or taxi to get back home or come back to pick up my car after the repairs were completed. All repairs were completed quickly and I only had to pay my $500 deductible. The back of my car now looks like new again.

Just had body work on both my front end and back end done due to being rear ended and being hit by…read morea boulder of ice off of a truck. I have never had such an amazing experience with any car related services. The shop has such a buttoned up process for intake, arranging rentals, dealing with the insurance company, etc. It's the easiest and most comfortable experience. Everyone is kind, helpful, and easy to deal with. You get regular updates as to the status of your car throughout the entire process without having to ask. And even better is that it's women owned and run. I definitely recommend and while I hope I don't have any more need for body work, I will definitely return if I do.

we have been using River st Collision for all our car repairs for years. Their work is excellent…read moreand we wouldn't trust our vehicles to anyone else.

Unfortunately few weeks ago I hit my car on a pole happened…read more So called all around to check pricing, find someone at craigslist that did horrible job. So the cheap became expensive. Looked and asked around about a good place, then my friend recommended me about river street so I went there. I left the car that was ready day after, they scrap the other paint job (Craigslist) And redone everything, color is perfectly match no way to know it's been an accident I will keep there contact and that's my auto body shop from now on.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

What a team. Kim and Steve provided excellent customer service thought the process of repairing my…read moredaughters Toyota Cross. The car looks like it just came off the showroom floor. Five stars for Walpole Collision.

I had an accident and, being new to the area, I was advised by my insurance company about Walpole…read moreCollision Center, among other repair shops. The professionalism of Steve and Kim at Walpole Collision is outstanding. I highly recommend them. They worked with my insurance company and kept me informed throughout the process. No one likes to have an accident but I am pleased with the repairs.

I recently took my 1972 Chevelle for some body work to Lord & Son and couldn't be happier. They…read moredid a spectacular job and matched the paint perfectly, came in under their original estimate and performed the quickly. An absolute pleasure to work with this shop. And a veteran to boot! Top notch!!

Last year sometime I stopped in to get a quote on a much needed bad repair (done prior to me buying…read morethis car and repaired by who knows) on my lift gate. My lift gate had a bad crack and was definitely starting to Rust and slowly get worse each passing year. Wayne quoted me a fair price and I went home to think about it. A year passed and I go back to get an updated quote just in case the quote went up which would be more than understandable. He remembers me and quotes me the same price as at least a year prior. I finally decide to get in his schedule and have this horrible crack from a poorly done repair taken care of. Fast forward to yesterday. Omg it looks beautiful! He kept in contact during the week to communicate about the progress and when it would be ready. I was so happy when my husband brought it home and I finally saw how it looks. Amazing. You'd never know it was there. My family had always gone to be place that had closed due to the owners retiring in Waltham and once we moved out this way we feared we could never find a place that was Honest and friendly and did as good of a job. Well, we've found THE place( though I am hoping to not have to need any repairs done anytime soon lol) Wayne is so personable and fair and does great work! So glad I found this place!

Very happy with my recent experience with West Side Collision. Alex dealt with haggling with…read moreinsurance, rental car company, and was communicative throughout. Car came out great as well. Highly recommend!

Alex and his team of professionals are the real deal. They fixed that was needed and went above my…read moreexpectations. Alex (the shop owner) even graciously gave me a lift to a nearby rental car center just so I can hit the road right away and persuaded the rental company that I deserve a nice rental vehicle to drive around . Strongly recommended to anyone that is looking for a reliable and superb auto body shop in the area that is fair. Thanks again Alex and team for what you guys do!

From beginning to end this was a very personable experience. I feel like the staff here including…read morePerry did a great job helping me when I flattened my tire on a granite curb. Thank you! I would definitely recommend you going here for your auto service needs.

Really great experience every time! The team is super friendly and professional. They always send…read moredetailed photos of the problem after diagnosing, which really helps you understand what's going on. Booking an appointment is super easy, and the service is always fast. Highly recommended!