In today's busy, chaotic world we can only hope that when we need service of any kind, we'll get what we're promised. However, more often than not, you'll hear grumbling about incompetent and unfriendly customer service, second rate merchandise or parts, poor quality of work and the list goes on. So, happening upon Tony's Collision in Milford, Massachusetts was definitely a desirable discovery! It began with the frustration of coming out of a grocery store and finding that our SUV had been the victim of a hit and run to driving by Tony's on the way home and deciding to stop in and from there we found that we were about to embark on a journey of superb customer service, high end body work and an entire experience, from start to finish, that reached a level of satisfaction wherein any other provider would be hard pressed to even come close to the type of service we received! The owner/manager, Teresa Goulette, welcomed us with a friendly smile that immediately put us at ease. She explained the process of what had to be done to our SUV in a clear and concise manner and offered us options too, she demystified the part that our insurance company played in the repair so that we understood what they were responsible for, she arranged alternate transportation for us that would meet us on the day we dropped off our vehicle to the day we picked it up and most important, she answered our seemingly endless questions with patience and treated us in an manner that gave us the information and the confidence we needed to make an informed decision. Moreover, I had the pleasure of meeting Ms. Goulette's brother, who was also friendly and informative and then spoke with a member of their helpful staff and at that point, I was again reassured that our decision to utilize Tony's was the right choice! Last but certainly not least, I was thrilled to find that the flawless body work on our older SUV made it look brand new! And also, when I discovered that they had gone the extra mile to insure that we received some additional work, I was extremely satisfied! I encourage you to take your damaged vehicles or restoration work to Tony's Collision and even if it's only on blind faith because of the review you're reading, I assure you that you'll be happy that you did! read more

We've used Tony's for several issues over the years and they've always been great. This last experience not so much. They replaced the bumper on our truck after we were hit at a stoplight-they secured payment and set up a rental car-when it came to pick up today-they released the truck to us and reimbursed us for the car rental-no sooner did we drive away-we noticed the lights on the tail gate were not seated. contacted Tony's and he knew exactly what was wrong-even though the day before we were told they would double check everything prior to pick up today-apparently that didn't happen. We were told we'd get a call when "one of his guys came in"....the business closes at 12pm and since its 1:30pm and still haven't heard anything -I'm sure we won't be today. Disappointing -would have just taken some communication on the business' part-we're reasonable-but won't be back. read more

If your car goes to tonys collision in milford mass on west st. Get your car out of there asap. Cuz my car was searched. Things missing and the last birthday card that my deceased mother gave me was not in glove department. It got moved to a trash bag in the trunk. It cant get moved by itself. Plus they didnt even fix my tail lights which was part of the accident. So get your car out immediately and away from them. They need to be shut down. Cuz they have aweful employees who search through your personal things. read more

Can't say enough good things about Tony's! Trevor and the guys at Tony's Collision were wonderful to work with while fixing my RAV4!!! He kept me in the loop on repairs and insurance paperwork, arranged for a rental car and made me feel at ease during what should have been a stressful time. Their craftsmanship and attention to detail is impeccable and I highly recommend them to anyone in need of body work. Plan on having our antique car restored here next and we cannot wait to see how beautiful it turns out! Keep up the good work! read more

Take your vehicle here! You will not be sorry, they do amazing body work and will fight for you to get the work you need (like from an accident) done, and done right. Pro's all the way! read more

My vehicle was backed into and got some bumper damage and a broken light tonys fixed my car quickly but the work was mediocre the "new bumper" looked like the found the same color in the junkyard and buffed it and then put it on my car the light was new though service was ok but the real reason I'm writing a bad review is the rental car they gave me had a 2 month old inspection sticker luckily I live close and didn't need to travel far but if I had been pulled over I could have gotten fines and arrested the car also wasn't registered to the auto body shop! Wouldn't recommend this place to anyone read more

Unfortunately, in a span of a couple months my car was involved in two accidents. Both times I brought it to Tony's and have been super pleased with the results. The body work is great. You would never know there was ever any damage. What is even more amazing about Tony's is the level of service from Teri. She is fantastic to work with. She helped in dealing with both insurance companies and took care of all the details for the rental car. It was a minimum amount of effort on my part. I can't recommend them enough!! read more

Integrity, honesty and professional. I cannot say enough about these guys. In an age where honesty in business is no longer the norm I feel very fortunate to have found them. They did absolutely beautiful work on my car and they dealt with the insurance company and the appraiser. I can honestly say it was the most positive experience I have had with a business in years. read more