Awesome place with great people. You can ask any questions and they will happily answerread more

Fantastic experience here! My sales guy (Metin) was super friendly, incredibly knowledgeable, very…read morequick, and not at all pushy. He really seemed to care about informing me and helping me make a good decision rather than trying to push a car/upgrades onto me. Tesla makes the car buying experience fun and very easy. Get informed, go for a test drive, order it on your phone in minutes. And the car (I'm getting a Y) is absolutely incredible for the price. I already knew a lot about full-self-driving, but it still blew me away. And the summon feature actually works! The parked car came to get us as we waited at the mall entrance. Totally felt like the future! Best sales experience I've had in a long time.

Another great service visit with Lev, did the brake line replacement as a free recall on my 2017…read moreSoul, changed over to my snow tires, did the engine filter and replaced some cable or other connected to the transmission while they were at it so I won't break down in the middle of the night during a blizzard. Thanks guys!

Purchased a used 2023 Kia Niro GX Touring in late October 2025 All went well except for one thing…read more I was promised a 2nd key Fob in about 4 months after purchase. 6 months later still have not received. I called the salesman who I dealt with and left a message with my return phone number 3 times now about 1 week apart. NO return phone call from Josh very disappointed that they wouldnt even call back to at least explain why? This was a Certified Pre Owned vehicle.

The car itself has some of the best technology and it is the smoothest driving car to date. I have…read moreowned quite a few luxury cars and sports cars and whenever i have had one I have always missed parts of the other until I was able to lease a lucid air touring . I leased in January of 2025 and I have had a few major issues regarding information gathered at that time and also with the process of this location but I do not want to get into those details until I hear back from Lucid customer care . I am running out of time and hope if I am keeping it honest with everyone. I will update this and be posting a google review to follow this up as it develops.

Well well well......my first love was a ferrari and now a lucid!! It was love at first sight for…read moreme. The car is engineered just right like a car need to be. It just gets sweeter when, my brother who is a hard-core tesla fan buys a lucid. The car is powerful, luxurious and elegant. The car feels heavy by drives amazing. The settings are a Lil crazy and takes used to get maximum efficiency. We gave it a rip turning into a ramp that probably less than 100 meters long....we were able to hit 90mph within a matter of few seconds. The staff is friendly and takes good care of you. There's still room for improvement. Comparing the 3 electric cars in the family....Mercedes EQS, Tesla and Lucid...Lucid wins!!

Bernandi Honda is exceptional in what they do, and their customer service is top-notch. From the…read moresales department to the service department, you'll have optimal oversight of your car's resolution. Every staff member I have encountered at Bernardi Honda in Natick has treated me with integrity and given me relief whenever I go there to buy or service my car. A big shout-out to David and Jams-- from the service department, and Marc from the sales department. I hope Bernardi Honda in Natick maintains the tremendous customer service they provide.

This is an update to the review I wrote last week, with a change from 4 stars to 1 star…read more Yesterday I received a text and an email from someone in the Service Department, asking me to schedule replacement of cat studs, as recommended with last week's service. I asked what she was talking about, as nothing had been recommended, and if I'd known about it, I would have had it done when the car was there. She told me it was in the report that had been given to me. I went through that report, page by page. There's even a section for recommendations, and this was not mentioned anywhere. I told her that. I also told her that 2 of the things that had been done were done incorrectly and I'd had to bring the car back to have those things done correctly. She said she'd speak to the manager and see how they could make things right. This morning she texted to say that my service advisor said he HAD told me about the cat studs, but that it wasn't an emergency to take care of them. A complete lie. So I take back all the great things I'd previously said about him, and would advise against going to Bernardi Honda for any type of service. They are dishonest, and I HATE being lied to. ------------ I drive a 2017 Acura RDX. A few days ago, I received a text from a Bernardi AI Bot named "Pam," telling me I could get $75 off any service or maintenance at Bernardi Honda. I needed a few things done, so I scheduled an appointment for the same day. David was my Service Advisor, and I can't say enough great things about him. A bit of a shmoozer, but extremely nice and informative. As it turned out, the car needed quite a bit more work than I had anticipated, and had to leave the car overnight. They would have been willing to send me to Enterprise in an Uber to provide me with a rental at no charge, but I asked if they could just send me home in an Uber (10 minutes away). They did that, and also had Uber pick me up the next day when the car was ready. So that was a great convenience. Here's what I needed: Scheduled maintenance, 2 new tires with balance and alignment, new windshield wipers (front and back), and it turned out I had an oil leak, so that needed to be repaired. When all was said and done, I paid them nearly $4,000 - but it's okay. I know the dealership will do the work correctly.... or so I thought. Yesterday was my first time going any distance (I had picked up the car the day before). First, the steering wheel was pulling to the left, so something was wonky with the alignment. Second, 10 minutes into my drive, the "Check Emission System" light came on. When I got home, I tried calling David, but it was his day off. He called me back first thing this morning and told me I could return with the car at any time and they would take care of it. I brought the car in this afternoon, and David greeted me as soon as I arrived. I waited in the waiting area, he updated me along the way, and about an hour and a half later, everything was done. The "Check Emission System" light was on because, in replacing the oil pan, they had to loosen the O2 sensor, and hadn't tightened it enough afterwards. They tightened it today. They ran a diagnostic and found the alignment was indeed slightly off, and they fixed that. It was really annoying to me that I would have had to return to have these 2 things fixed. They should have been checked before the car was returned to me. And since they weren't, I had to return. After this experience, I'm not sure I would return to Bernardi Honda for service. The saving grace was David, who would have bent over backwards to make me happy, but the service technicians need to be more thorough.

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Herb Connolly Chevrolet Framingham…read more ***Beware of service manager Jay and service rep Joie Mullen - deceptive and unprofessional conduct*** I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership's representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow's lifting mechanism completely stopped working. We didn't even make it to the second location. This was especially disappointing because I was told this was Fisher's most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother's accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department.

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

Service dept. Known Issue! Bought many cars from these guys…read moreover the years... Had a transmission problem, they first told me $12k to fix it. also called Subaru Corporate, Turned out to be a known issue, Then they said, oh we can probably do it for 3k. Had to have the car back so I bring it in, I showed up on a weekend to pick it up, wallet in hand I say what do I owe you. Clearly the weekend guy wasnt clued in to the 3000 dollar grift, I ask, What do I owe? Guy looks at paperwork... nothing you are all set as it was a known covered issue. Yay for me! % days later I get a call from a guy saying I owed $3k. Subarau is covering all of these Trannies now. dont get screwed. Never going back.

I have had my Jeep for nearly 6 years. Took it for first major service today. Routine things for…read moreusage wear and tear: batteries, rotors, brakes, a few MA crappy road caused problems (alignment,etc), and routine filters, rotation, software update. Spa day for my Jeep! Anyway, service was top notch. Called yesterday, got me in first thing today. As soon as I arrived my jeep was pulled in to start troubleshooting service message, and problemMy service manger, Ed, was very friendly, explained everything to me item by item before they started. Gave me an accurate estimate for time, and work was exact$ quote provided. They have a comfortable bright waiting area with some complimentary beverages and snacks, a separate little office with outlets/high bench table/stools for people that need to work while waiting for their vehicle. They have complimentary rides locally. I had planned on using Uber to run some errands while I waited. The courtesy ride was a nice surprise. Dropped me at the mall, called when Jeep was ready and picked me up. Even offered to figure out driving me home about 30mins away if I wanted before I told them I planned on going to mall. Everyone I interacted with was friendly and polite. Very happy I chose to buy my Jeep here in 2018. That experience was great, and my two other visits have shown they still value you after you buy the car BTW my Jeep feels like I have a new one.

Would not recommend this dealer to anyone. i have leased cars for over 20+ yrs and this was the…read moreworst experience. The dealer refused to add rubber mats, the charging station didn't work and the service dept didn't know how to fix it. I also got hit with a disposition fee and for being over the mileage. I hope $72 was worth losing a loyal customer

Purchased a car few days ago. They told me that the car was…read morefully serviced which they lied to me and only cleared the codes. Immediately check engine light came on, Car has vibration, suspension problems, battery voltage very low. Basically didn't pass inspection and they are not responsible for fixing it. Stay away from this dealer!!!

The staff was friendly. Car is a disaster…read more Bought a car in February 2025. Paid out of pocket. They performed the inspection and registration paperwork. After the paperwork was completed, went to drive away and the window wouldn't roll down (they fixed it). Didn't have the car a week and had to call AAA for a tow. They corrected it for free (emissions sensor was faulty), but had the car for a while. They don't offer a loaner car, but did agree to pay for a rental after some discussions. Around the 1 month mark (I think it was 28 days) service engine soon light came on again. About 3 months in, brakes were acting up and the trunk won't stay closed unless we fiddle with the hinge. We're at the 6 month mark since buying it and the service engine soon light came back on again. This is a locally driven car. Easy driving and the car still feels like it was sold with old parts, spray paint, bubble gum and a prayer.

The folks at BMW Sudbury recently serviced my X2 - change out of oil and brake fluid. The team did…read morea great job. Fast service. I was greeted by several upon entering the dealership. Service was thoroughly explained by Pete.

I had an airbag recall replacement today and everything went well. However, the woman who you see…read moreto check in the car and who you see to check out the car is an absolutely unfriendly person and I don't know why. She borderlines on threatening. This dealership makes tons of money on service and the person who greets you and takes care of your business should be warm and friendly. If not, fire her.