I was hesitant to walk into another Herb Chambers dealer as I have had poor experiences at Foreign Motors West, although MB of Boston was average many years ago. Went into look at a used 997. Spoke with an nice gentleman named Tim and first question I asked was if they would allow a PPI. He said he would check with his manager, who was out to lunch, to see if they would allow this. I did tell him that without a PPI, I would not consider buying a car. I decided to take a quick peak at the car which was parked in the back against a wall behind three other cars. I knew they had the car for well over a month and Tim told me it was put thru their shop and was in tip top shape. The glove box door was broken and dangling there. I started the car and and it rattled for a few minutes until it was warmed up. Not sure if it was heat shield or what. Once warmed up, the engine was ticking real loud, which I pointed out and questioned since it was put thru their shop. Oh that's just the engine, they all sound like that when they've been sitting. Uh huh....the others I looked at certainly did not sound like that. If you expect people to spend 50K on a used vehicle, at least make it somewhat presentable. Said he would get back to me about a PPI. Never heard back from anyone. Weird. That being said, if he actually did call back, I would have not spent the money to have it checked out. It was a heap. Consistent with other reviews and experiences at other HC dealers. read more

We just received our 5th Porsche, a 2018 Macan S in jet black metallic with black, garnet red, carbon fiber and brushed aluminum interior, from Herb Chambers Porsche of Boston. We prefer to custom order our Porsche's, although the in-stock selection is quite extensive and perusing the cars and SUVs is a great way to learn about the brand. Order time ranges from 2-1/2 to 6-months depending on particular vehicle demand. The order process is simple and quite fun, just build your vehicle on the porsche.com website, save the build, visit Rick Scourtas, Sales Manager at Herb Chambers Porsche of Boston, and put down a small deposit. Rick reassigned one of their allocations to us and altered the scheduled options to match our selections. He kept us aware of the progress, including the paint date, build date, transport ship, port arrival, and dealer delivery. There are various Porsche forums the provide details on how to track the ship as it makes its journey across the pond. More about Rick Scourtas: pretty much a legend in the Porsche business; 37 years with Porsche, previously General Manager of Herb Chambers Porsche of Boston, and a Brand Ambassador. To say he knows Porsche would be a silly understatement; being with the brand so long he has direct contacts and can get up-to-date info, quite important when you're excited about your new arrival. Upon delivery, Rick arranged for our inspection sticker, care and preparation of the vehicle, and walked us through everything, even though this is our second Macan. Just spending time talking with Rick makes for an enjoyable experience. We also met Fahad Arshad, General Manager, who is pleasant and eager to offer any assistance needed. We were very impressed with the other staff as well, from warm greetings, to holding doors open, and offering our family beverages and snacks, the whole experience was first-class. We HIGHLY RECOMMEND Herb Chambers Porsche of Boston, Rick Scourtas, and Fahad Arshad! Also, Christopher Brustus, thanks for handling our paperwork, Joe Rondinelli, who arranged our loaner Macan and heads up the service department, and Davit Petrosyan, who has scheduled our routine maintenance needs over the years. Great team!! Charles & Beverly Caffarella Sudbury, MA read more

So, so extremely disappointed in the service I've received here for my porsche. I got in a car accident and had to get my car repaired...7 months later they tell me that it's ready to pick up. I go to pick it up, they tell me it's not there. The lady that works behind the desk was not helpful at all I come back next week and it's ready. The day after I bring it home it won't even start!! I've been trying constantly to get in contact with the dealership to get more service done on the car they didn't fix but they don't find the time to return my calls and the lady that answers the phone is rude. If you're looking to buy a car here, I recommend it. They were nice in selling me my car. If you're looking for maintenence or any help with your car, by all means find somewhere else to go. read more

I've had the same experience as Shivani, every time I go there I spend a lot of money and the car is never fixed properly. Time for a new mechanic. They just don't get the fact that when you spend that kind of money on a car you expect to be taken care of. You shouldn't have to feel like they are doing you a favor by selling you a car! read more

Since there is no way to give negative stars... I had the worst experience with this dealer. In short, I put down a $3000 deposit in May '07 for a car and found out three months later NOTHING was done about it -- no order was placed with the car manufacturer, paperwork could not be located at the dealer and never mind knowing the status. However the accounting department had no problem verifying that $3000 was received. They must have thought it was a charitable donation. In the three months and over a couple phone calls, I was told that the order was placed and everything about allocation, build schedule, shipping/import lag time, etc. All very interesting stuff if I had wanted to be a car salesman, but I just wanted a car!!!! In my final visit to the dealer, it was "explained' to me that this whole mess could have been avoided if I had pick something from their inventory. Really?! Pardon me for not realizing my fault in this. Un-freakin' believable!! read more

Last week I bought a certified pre-owned 2015 Macan Turbo. My experience from start to finish was superb. This is my first Porsche and Sam and Vito made this experience really special. They took pains to understand my needs and recommended a vehicle that turned out to be just what I wanted. The interesting thing was that there was never a sense that they were pushing me to buy the car. The process was consultative and they allowed me to make up my own mind after showing me several options. Sam and Vito have me as a loyal customer already. read more

If you're looking to buy a car, I would definitely recommend Herb Chambers Porsche in Boston. It took me a total of two days to pick out and purchase my BMW from here thanks to two extremely helpful and attentive staff members, Shawni and Tim. They answered every question I had and if they didn't have the answer they were able to get back to me within a few hours. My experience was very personable, which was important to me. The best part was how once I purchased the car they were still in touch to see how things were going. Thank you to Shawni and Tim! Herb Chambers, you're lucky to have two great staff members on your team! read more

Amir and the team at Herb Chambers Porsche really went above and beyond to make my buying experience seamless and fun. From the multiple test rides and taking the time to explain the car to securing me great financing and smooth delivery, the process was as almost as fast and smooth as my Macan. Highly recommend these guys. read more

Herb Chambers Porsche - A great day picking up my new Macan from Amir at Herb Chambers Porsche! - Car Dealers Near Me - Natick, Massachusetts

No loyalty at all to THEIR customers. Bought 5 cars from Herb Chambers in 5 years all HIGH END and still doesn't do right by you. Also general manager takes 1 week to call you back after running your credit and working a deal with you, WHAT A JOKE for of a Porsche Dealer. Do not spend your money with these guys. BAD BAD BAD EXPERIENCE. read more

This is my 3rd Herb Chambers of Boston purchase (previously a Mini & BMW), and I recently purchased a 2013 Boxster. Since the car was used, it had a couple of minor imperfections, but Bernard & Davit really went above & beyond to remove any little scratches by buffing & wet sanding it, and even Simoniz polish & waxing the car, making it look brand new! Extremely happy first-time Porsche customer. read more

I had been searching for the perfect pre-owned Porsche Boxster S literally across the country, as the 2009 cars seem to be harder to find even for a couple of months. I did a lot of research, so I always know exactly what I want. Like any car enthusiasts, we are a little more connected to the car buying experience so anytime it goes well - we love to share it. Finally, I found one at Herb Chambers Porsche with everything I wanted. S engine, PDK, Nav, xenons, etc. Most cars in my search were base with no options, but I was lucky to find this one. The price was excellent as well - there was not a better car in the entire country with the same options for anywhere near the price. I also timed my purchase in the middle of winter, as I knew I could perhaps get a better value. So now for the dealership experience - I bought it in Boston, and live in New Jersey. From the beginning, Larry and Shauni, and Ian were extremely helpful. Larry emailed me the recent maintenance history on the car, as well as answered any questions I had and was always a pleasure to speak with. I did the drive up from NJ to come and finalize everything - we did all of the paperwork, and once again everyone was very helpful. Shauni was also a pleasure to deal with, very polite and upbeat - made the experience great. My wife and I also got to enjoy Boston again, which was a plus. Since I was out of state, the car had to be registered in NJ before I could pick it up. After it was done, I made the trip again by train from NJ to come get it. I could have had it delivered, but I was not going to miss the opportunity to drive it all the way back home! Larry was super helpful, and even picked me up at the train station - the best salesman I've dealt with from beginning to end. As for the car, it is fantastic - the car has all of the options that I wanted, and I'm super happy with the price I paid. Not to mention that I found out that it still had the Porsche certified warranty from the last owner still remaining, I was super excited to hear that. Thanks again to Larry, Shauni, and Ian! read more

I bought a used Range Rover sport back in August for $45,000. from Amir. he promised the car was inspected and up to date with all serves. after owning the car for one week I could not drive it do to a massive oil leak. I had to wait two weeks for an appointment at a range rover dealer. 2 months owning the car I had to put tires on the car. 6 months owning the car I had new belts installed. while doing the belt work they found a coolant leak and another oil leak. 8 months into owning this car the alternator went at 12:30 in the morning stranding me on the highway. while getting the Alternator fix they did an inspection of the car and notice the breaks were junk. I had to replace those too. I am sure that your mechanic noticed most of this. Other than the alternator this stuff doesn't happen overnight. I am not a happy customer and feel I was taken advantage of. I traded in a well taken care of up to date clean 2016 range rover that had no issues. In return, you sold me a car that was not clean or up to date on any of the serves. I text Amir with all my issues every time they occurred and not once did anyone reach out to me. The worst part of this whole thing is when i was buying the car i asked about the oil issue. i was told by Amir and the guy who does the financing that the car was looked over and it was fine. I was reimbursed the cost to fix the first oil leak. I was still out of a car for two weeks after spending $45,000 read more

To whom this may concern, My name is Taylor Curtin, let me take a few minutes to inform anyone and everyone who is interested in why I had a hands down 5 star experience at Herb Chambers Porsche of Boston. I was looking for a specific vehicle, an Infiniti FX50 S. I saw on the Auto-trader App that Herb Chambers had a 2009 with just over 60k miles. I emailed the dealership via the Auto-trader App that night around 10:30 pm. To my surprise, Amir emailed me back no more than 10 minutes later. We proceeded to email several times discussing all the basic information on the car. The car was a trade in and they had it for 3 days now, there wasn't even pictures up on the website yet. So Amir offered to take down my phone number and send me some picture messages of the car the next morning. I was thrilled with what I saw. I called Amir on that Monday morning and asked him if I could come in later during the week for a test drive. He informed me that the sooner the better because many people have made inquiries about the vehicle. I knew this wasn't just a sales tactic because not only had Amir been completely sincere thus far, he knew all the juicy stats about the vehicle. This meant a lot to me because I consider myself a slight car enthusiast and he knew exactly what this beautiful machine really is. Not to mention this was the only FX50 S within 200 miles, there was not another one in Massachusetts. So I scheduled a test drive for the next day, Tuesday. I left work early from West Hartford, CT, to go to my bank in Chicopee, MA. To put some funds in my checking account just in case I was going to put a down payment. Due to traffic, I did not reach the dealership on 1172 Commonwealth Ave in Boston until around 7:00pm. Amir usually clocks out at 6:30pm, but he really wanted to be the one to give me the test drive since we had already established such a wonderful relationship from our previous discussions of the vehicle. When I arrived at the dealer I only waited a few minutes and Amir came over to me introduced himself, gave me a nice firm handshake and offered me some coffee and other accommodations while he went to get the car. The car was everything i thought it was going to be. I could not stop smiling driving it, and we got back and I said let's do it. I put the deposit and negotiated the financing terms with my bank, USAA. Although the price was non-negotiable, Amir told me that they have possibly the most aggressive pricing around. When I asked my insurance company adjuster at USAA about that, they looked up the Black Book Value and told me that he vehicle was actually listed Lower than that sources retail value. And to buy it. So I finalized everything on the financial end and USAA sent the check to Herb Chambers. Then, just as Amir said, he would get the car registered with plates and have me drive it off the lot the next time I came in. I picked up the car 4 days later. I dropped off my rental at the enterprise down the street and Amir picked me up in a Porsche Cayenne :). This was only my 3rd used car purchase. But, I am a US Army Veteran and surely a tough customer. To this day, 3 weeks later, Amir still keeps in touch with me, asking if everything is satisfactory with the car. I truly could not have asked for a better experience buying a used car. At first I was slightly timid, being a 25 year old walking into a Porsche dealership in dirty roofing clothes. But, Amir made me feel more than welcomed. Not only will I recommend this Dealership to every single soul I meet, I will positively be back to get my next vehicle from Amir. One day I will even get my wife a car from Amir. I sincerely cannot wait to go back. Best Wishes, An extraordinarily happy customer. read more

Herb Chambers Porsche - 2009 Infiniti FX50 S - Car Dealers Near Me - Natick, Massachusetts

When I scheduled appointment they told me it only takes 15 mins for my service when my dad got there 9:45am they told me dad it's takes 30-40 mins. now it's 11:38 am and my dad still there waiting ... If I knew it takes that long I would of asked for loaner car so my dad doesn't has to sit there so long. read more

I went to herb chambers Porsche of Boston to look at cayenne SUV. I met Fahad Arshad (GM sales). I have to tell you, this guy was awesome. He was very open in answering my question. Nothing to hide, he told me all difference a bmw driver will feel when he goes for Porsche. What technology is not in Porsche and what is there in Porsche which is not in bmw( i have bmw x5). He also consulted his technician to answer question related to engine etc. i was not very sure to go with Porsche but my interaction with him made me feel like i should go with Porsche. I should say sales person like fahad can bring a big change in car dealership, all in positive way. I wish him and his team good luck. read more

These reviews worry me mightily. I am planning to buy a pre-own Porsche from Herb Chambers Porsche. A used car will need a competent machanic to inspect it to find the hidden safety and mechanical problems. The majority of the reviewers view Herb Chambers mechanics are less than competent; and I am no mechanic to determine if I am buying a lemon or not. I am now left with a feeling that I will be on my own dealing with a "slick" car dealership. The review on a car that was advertised as thoroughly inspected, and the buyer can see problems in plain sight easily, leads me to believe that the dealer is less than honest, like many other low-rent dealerships. Very unfortunate! I believe Herb Chambers is sincere in his youtube video on making sure his customer is OK with his pre-own cars. The problem seems to come from the dealer's inability to execute to Herb's vision. Imagine the amount of business Herb can have if his industry-beating vision can be delivered by his people! read more

Great car buying experience. Everything was smooth and easy - from the test drive to the negotiations to the final deal. The experience was stress free. Their approach was relaxed and fully knowledgable. I highly recommend Amir who was especially knowledgable and a pleasure to deal with. I look forward to buying cars from him in the future. On the business end, Lynne made the paper work and financial process effortless. read more

this place is a joke - 28 day delay for service appointments - just called today trying to change a brake pad. the guy suggested making an appointment a month from now. i got better service from toyota and volkswagen. plus the porche can't be serviced at places like goodyear because they have specialty parts -- so you are screwed. read more

The worst Porsche service dept. I've been to. They rarely have loaner cars....when there is one available, it's a beat-up Cayenne that's filthy. They are always trying to upsell for shit you don't need. They really don't know much about Porsches (at least at the service desk- I'm sure the mechanics are decent). Totally clueless in general, especially about customer service. Go to Prime Porsche instead- they are amazing. read more

Several months ago I decided I wanted a new 991.2 GT3 with a manual gear box. I contacted Herb Chambers. Fahad - the General Manager paired me up with Amir to try to help me out. Amir did more than help me out. He helped me build my dream car. I just took delivery of the car today. Throughout the process of custom ordering a car from Porsche, I had a lot of questions. I changed my mind about options and also had a hard time figuring out how to spec certain things on the car. Amir was always there for me. If I emailed, texted or called him, I would never wait more than 10 minutes to get a response. I feel like Amir brought out the inner 9 year old child in me throughout this process and made it truly fun for me. He knows more about Porsches and the Brand than anyone else I have ever met. If you are in the market for a Porsche, I give Amir the highest recommendation possible. He is smart, honest, professional, down to earth, caring, easy to work with, responsive... The list goes on. Please do not hesitate to buy your next car from Herb Chambers Porsche Boston. They are a Top Shelf organization and can turn your dreams into reality. read more

I brought a use BMW X5 35d in March of 2017. I was in jam after finding out that my BMW 535D was out of commission after only having it for 2 weeks. I was working with Rolando. Who was a wonderful sale person. He was not just great sale person, but he wanted make sure I'm comfortable with buying the vehicle, it was big investment. The reason for the five stars is after receiving the vehicle, I noticed few things that need to be addressed. After getting me a rental, for few days later they address all of my concerns. It was a great experience and would definitely recommend anyone to stop in an check them out. Buy the way getting me in the car take few days I stop in Thursday to test drive, then think about it Friday, and signed the paperwork Saturday and pickup the car Tuesday. Special thanks to the sale manager. Thank you guys! Dwight read more

This dealership is awful in every way: (A) They NEVER have a loaner-literally not once in 4 years, (B) The majority of the times the car is serviced it comes back with additional issues it didn't have when it got there, (C) Management is incompetent and dishonest. Every time I go here, there is a new clueless "General Manager". This new guy, Ian, kept changing his story about whether he was or wasn't the GM last time I was here, then proceeded to lie to me multiple times. First he said he had been there 14 years, then, oops, 4 months when I called him out. Heard him telling this poor couple who told him they didn't know anything about porsches, how GREAT 21 inch rims handle in the snow-such a sleaze ball. DO NOT go to this place-you will regret it (and, as someone who knows cars, an awful price/deal-they just prey on people who don't know anything about cars). read more

Update: They ended up selling the car for even less than I had offered... and I had cash in hand. So, they aren't paying attention. Use that to your advantage. read more

Well, I recently had to have several thousands of dollars of work done on my 911. The car is aging, past it's warranty and yes, it's a Porsche 911 - if you complain about the cost of repairs and maintenance - it's like buying a cupcake and complaining it has too many calories. Get a grip people - it's not a Honda Civic. Anyway - do yourselves a favor - be nice to the service advisor, bring a cup of coffee for the tech and a donut. These people get treated like crap by the majority of the people that come there because most Porsche owners think that it's their god given right to treat the svc people like serfs. Anyway a little bit of cooperation and kindness can go a long way - I always get a free loaner, and 10% off parts and such - makes $300 to $400 difference in the bill. I thought about going to an independent Porsche mechanic - but frankly these guys aren't much more expensive, and they will stand by their work. read more

Looking to buy a BMW so I walked in to see the options and not even one person asked me if I needed help or even greeted me, and the showroom was not busy at all. Hate playing the race card, but I'm assuming they just thought I was window shopping! Oh well, their loss. Somewhere else will appreciate my business. read more

Pros: * The sales representative, Jake Hare, was very responsive to e-mails and phone calls. * The purchase went smoothly and quick. It started with a 30 minute chat about the car, then a short test drive, followed by 40 minutes negotiations. The whole purchase was done within 90 minutes (so I thought; see below). Cons: * Although I had scheduled a test drive and the dealership knew I was coming, the car was not cleaned. The interior had coffee stains etc. * Although the actual car purchase was smooth (see above), what followed afterwards was annoying. After I had already signed all the required paperwork for buying the car, I had to spend another 2 hours at the dealership. The time was filled with various meetings with various people trying to sell additional warranties, products, upgrades etc etc etc in addition to asking me to sign various additional documents and even some of the same documents that I had already signed during the purchase agreement. In between those one-on-one meetings there was typically idle times of 15-20 minutes. I rather would have spent those 2 hours celebrating my new car or calling my insurance company. In fact, due to wasting time at the dealership I had to postpone the call with insurance for a day, which ultimately resulted in a 3 day delay of picking up the car. * This was a certified pre-owned car. When I picked it up it had significant damage at one of the rims. I hadn't picked it up when I test drove the car. On the plus side, Herb Chambers agreed to fix it for free. On the con side, if they do this out of courtesy, why not doing it before selling the car. * The car was washed when I picked it up. Just as a minor comment: I bought 2 BMWs before. When those cars were washed at BMW, they were spotless. In comparison, the Porsche wash was a bit sloppy (no washing underneath the rear wing; no cleaning within interior compartments). This is no big deal but small details sometimes count as well. read more

We recently leased a Porsche Panamera at Porsche Boston. Fahad Arshad (General Manager) went out of his way to identify several car choices and helped us find the perfect car. Roland Wallace (Sales) was very knowledgeable about the car which contributed to us finalizing the deal on the same day we walked in! Both Fahad and Roland have been very helpful and knowledgeable throughout the process and ready to answer our questions and help us in many ways. We are extremely happy with our experience (and with our new car). read more

This is one of the worst and I mean the worst Porsche dealership I have ever been to. Whatever you do stay away from a sales man named Chris Powers. He lies and says that they can negotiate on price and then comes back and says they cannot. They have a very low inventory of used Porsche's. Offered 1500 below their asking price and they tried to weasel me. STAY AWAY and if you go stay away from Chris Powers.............................. read more

I've recently purchased a new Porsche from here, and I wish I hadn't. The order was way overdue, the service on the floor, and at the front desk, is horrible. I know a number of people have recently left and was told by a worker there that their down to 3 salepeople. read more

We had a wonderful experience purchasing a car with herb chambers. Fahad was a pleasure to deal with. He made the whole process of purchasing very smooth and easy. The whole team was very accomodating and knowledgable. read more

This was my 3rd purchase of a vehicle with a Herb Chambers dealership, and have to say, its been a pretty consistent and favorable experience. Where this Porsche physical dealership itself falls short on room and those "extra"accommodations (though they are currently renovating), they make up for it in customer service. My salesperson Rolando was extremely professional and had a great attention to detail. Emails and phone calls were always returned promptly. I made a custom order and Rolando was extremely patient with me (given my anticipation for my first Porsche!) was extremely high. He seemed genuinely as excited as I was in getting the vehicle. Lynne the business manager was equally professional and expedient in handling the financial end of the transaction. Their convenience in being located within city limits is a huge plus for me. The overall experience lived up to what I would have expected for purchasing a Porsche. read more

Overall wonderful service and sales experiences. I will definitely keep coming back. Fahad Arshad (GM) is very responsive and accommodating to all questions and concerns in both sales and service. Highly recommend this Herb Chambers dealership. read more

I had my '99 Porsche boxer serviced in June, 2016. I was charged $4259. for services that were not requested. The car is not even worth that amount. I have been trying to resolve this with Joseph Rondinelli, the service manager, but he has ignored my emails and phone calls. Very unprofessional. I will have to take this to small claims court. Too bad they don't want to work things out with their customers. read more

Joe and the entire service team at Herb Chambers Porsche did a great job once again as per usual - they always seem to pull through even when the going gets tough...I will be back for sure for car purchase #6 soon !! read more

I have purchased quite a few cars over the years, including a number of Porsches. My experience at Herb Chambers Porsche of Boston was far and away the best yet, from start to finish. I worked with Porsche sales advisor Rick Scourtas, who helped me secure a difficult to get model in the exact specification I wanted. Rick went above and beyond in all respects - the process was efficient, but also super fun! The Herb Chambers network is truly a first class operation. I'm thrilled with my new car, but when it's time for the next one, Herb Chambers will have my business. read more

I recently posted a review on service I received at Herb Chambers for 996 C4 that I was looking to buy sight unseen from 800 miles away. Bottom line I was dependent upon Herb Chambers to provide a recommendation. Due to their PPI findings I made the purchase only to find that some issues were not identified once I received the car. After my post on Yelp Rick Scourtas the General Manager at Herb Chambers reached out immediately to help solve the situation and help coordinate the appropriate repairs with my local Porsche dealer. Rick and his team have been awesome and a great representative of the Porsche brand. As a customer I couldn't have asked for any better interaction or communication. I would go out of my way to buy car from these guys even though I live 800 miles away. As a reader of these reviews...disregard my previous "1-Star" rating and focus on this "5-Star" rating. Way to go Rick Scourtas and team! read more

My wife and i have dealt with Herb Chambers Porsche of Boston for many years. We have just bought a 2014 Cayenne, our 5th Porsche. Our experience was as good as can be for acquiring a new car. The level of trust that we have in this dealer is unparalleled. The time that Rick Scourtas took with us to review all of the operations of the car was most impressive. And Rick and the others know everything there is to know about their product line, current and past models. It was a very comforting experience and I would highly recommend this dealer to anyone. read more