Typical "used car sales" experience…read more I inquired about a car and asked a very specific and important question. They email me twice, once saying they'll reach out, and then a follow up which seemed copy and pasted, no answer to my question and the statement even says "I reached out and called and left a message"... when they did not call, and there is no message. Least effort possible as usual

I established a meeting with Hertz rent to buy. I provided a credit card number my phone number…read moreetc. The vehicle was supposed to be available 3/13/2026. They notifed me on 3/13 it would now be available on 3/19/2026. I was notified on 3/16 that the car had been sent to Philadelphia and would not be returning for me to look at. When i asked the person who informed me of this, was this a common occurrence? She hung up on me.

My mechanic of many years. Graduate automotive engineer who knows cars inside out. Highly recommend…read moreSunrise Auto.

bought the wrong parts for my suspension. Thankfully it was noticed before much was taken apart…read more The owner I Believe sounded Russian or from that area of the world didn't charge me a thing and seemed genuine and honest . I would recommend them to anyone who doesn't like being lied to and paying for things they don't need.!!

Worse dealership ever . They delivered my car missing parts…read moreand did not fulfill my enterprise rental car coverage for full like they said . never buy there anymore .

Bought my 2023 Tucson from Pride Hyundai/Lynn in 2024 with 8000 miles. Did not provide any info…read moreregarding service. They made the sale and were done. There was no wheel lock socket with the car when I bought it. Discovered that when I had a flat tire. They actually kind of gave me hard time about that when I asked that they provide the wheel lock socket. I have a check engine light on and drove to the dealership and it's closed, I was never notified and they told me I need to go to Danvers or Arlington for service. I WILL NEVER BUY ANOTHER CAR from a PRIDE dealership. Customer service is terrible and they don't care.

North Shore Auto Mall is a great place to purchase a high end pre-owned car, suv or even an exotic…read more The salespeople are very polite and willing to answer questions. They have full service. I have personally purchased a half dozen vehicles here. I give North Shore Auto Mall a Solid 5 Stars.

SAFETY IS NOT A CONCERN TO THE MANAGEMENT OR STAFF:…read more The staff has no level of care when it comes to handling customers. From the beginning of the purchase process of my vehicle from North Shore I was treated with disrespect. Jason was incredibly kind, but not able to help without assistance from a manager. Boris was rude time and time again. I ended up purchasing because there was a vehicle I was interested in, so much so I was able to overlook the incompetent and rude salesmen. My mistake! After purchase and delivery (a day later than promised) I have had to bring the car into the manufacturer 3 times. The car left the North Shore Auto Mall after "being inspected by their mechanics" and was deemed by them as safe on the road. I brought the car to the manufacturer and it did not pass a safety inspection. NORTH SHORE AUTO MALL LACKS KNOWLEDGE AND IS NEGLIGENT! Never would I have expected the car to be unsafe to drive after being assured from the manager, Kevin, the dealership's mechanics had looked over it. To think I have been driving an unsafe vehicle for months is beyond concerning. I scheduled an appointment to have the vehicle inspected by the manufacturer, but due to their schedule was not able to get the car in until today. North Shore's mechanics suggested there might have been some issues with the front suspension after they had inspected the vehicle. They did not feel it necessary to address these issues before release of the vehicle, and suggested I follow up with the manufacturer after I picked up the vehicle. Perhaps if they had brought the car to the manufacturer to see that there was no issues before they sold the vehicle this all would have been avoided. Turns out the issues are in the rear end. Seems like a major detail to have confused. I would not recommend this dealership to anyone, as safety is not something that is a concern to them. I should have listened to the previous reviews, but decided not to. Please do not make the same mistake I did when it comes to such a major decision, purchasing a vehicle from North Shore Auto Mall

Atlantic Toyota gets an A+ from me. I went in for routine…read moreservice and wipers, and from start to finish the staff were exceptionally friendly. The atmosphere feels like it comes from good management everyone seems genuinely happy to help. My routine service was free, the alignment was an unexpected cost, but had it done because i did not want the expense of tires in the near future, and the cost of the wipers was better than I expected. The best part of the entire visit was the complimentary ride home when I dropped off my car. I wasn't expecting that at all and thought I'd have to order an Uber, but they took care of it. The driver was extremely friendly and made the experience even better. Overall, I was very satisfied with the service and the people. Atlantic Toyota earned an A+ from me.

Went to Atlantic Toyota today to get transmission case fluid for a flush (valvoline didn't have…read moreit). They sold me 2 quarts of gear oil. Valvoline caught it, called parts dept, guy admitted the mistake. I drive back, get the right transfer case fluid after speaking to a manager. Idiot employee prints up the manual page that says gear oil can be used if transfer case fluid isn't available. Wrong day to double down moron. People come to the dealership to get spec parts not available anyplace else. My truck has 15,000 miles on it. Just paid $34,000 for it. You think I want the adequate substitute when the correct fluid IS RIGHT IN THE PARTS ROOM? Read your computer, follow the manual, don't play and act like a hero. At a dealership you're expected to be right, not bobs backyard maintenance. The kid at Valvoline reads the computer screen and does what it says. For any future customers of Atlantic Toyota: bounce what they say off ChatGPT before you get work done. Don't just trust their technical staff. I drove across Lynn and sat in line several times today and all the parts guy said was "oh I didn't sell you that I don't see why you have to talk that way." Maybe try running an accurate show. Changing transfer case fluid is 15 year old level maintenance. Pathetic.

I did not buy a car from this dealer. I did not even look at a car from this dealer. I replied to…read morean online ad and was told "Sure! This car is available." Then I called. At least the person on the line was honest and said, "Sorry. This card has sold." 2 weeks later the car is still listed on their site. Seems like bait and switch.

My mother in law bought a car from this place. This car she bought has been a nightmare. She has…read morebrought it back to be fixed because it won't even pass inspection, and the mechanic has taken it for WEEKS and it's only gotten worse. They hold it all day long, PLUS one time the gas was gone!! I don't believe they're doing ANYTHING to fix this car. She wishes she never step foot in this place. She's out almost $5,000. Don't go to this place, whatever you do.

Recently bought a new car here and had a good experience; might be an outlier because I came in…read moreknowing exactly which model & trim I wanted, did not do financing or trade-in, and negotiated an OTD (Out The Door) price via email with Brianna, the internet sales rep, before I ever stepped foot on the premises. This is how I have always bought all my cars over the course of several decades, a straightforward process that cuts out all the usual opportunities for sales shenanigans and minimizes the usual PITA of buying a new car...far better than walking in unprepared and letting yourself get screwed every which way (e.g. bait and switch, bogus hidden charges, made-up "accessory packages," etc.), which is exactly what the haggle-based dealership sales model is designed to foster. I chose Kelly Honda because they offered me the best OTD price among the 8 or 10 dealerships within a 100 mile radius of Boston that I contacted on a hard-to-find hybrid model, which most dealers are still selling at or *above* MSRP in this horrible post-pandemic marketplace of low supply and high demand resulting in inflated street prices. (Last time I bought a new car, in 2012, I paid $4K *under* MSRP using the aforementioned purchasing technique.) Amy was an excellent sales rep who finalized the deal, and I'd also recommend her highly. The only reason I deducted one star is because the car in question was NOT available for immediate pickup as had been implied (mainly due to them closing early on Saturdays and being completely closed on Sundays which is very bizarre to me), but that is a small quibble in the bigger picture, really. I mean, you could really do much, much worse. Some of the other dealers' reps I interacted with during my car hunt were slimy a-holes as well as refusing to budge on their pricing, whom I'd trust about as far as I can throw them. Bottom line is that I felt good about my purchase and general experience with Kelly Honda. Now, they give you free oil changes for the first two years which I will happily make use of, but beyond that, I plan to take the car to an independent garage (honest mechanics are not easy to find but they do exist---WAR Auto Tech in Malden is my current favorite) for all SERVICE needs. For all the folks who left 1-2 star reviews due to terrible car SERVICE experiences here, what did you expect? Dealerships are called *stealer-ships* when it comes to car service for a reason, padding the bill and inventing "make-work" is their bread and butter! TAKEAWAYS: 1. Figure out exactly what model/trim you want, don't ask a dealer to help you because of course they'll upsell you as much as they can and/or steer you towards whatever models that give THEM the fattest margins. 2. Negotiate an OTD price before you step foot on the premises. 3. Test drive the car before you finalize. 4. Skip trade-ins and financing. 5. Get all post-sale service done at an independent shop.

The only reason I gave Kelly Honda a 1 star review is that zero stars is not an option. I do not…read moreleave reviews often, pretty much never, but this place is just the worst. Dishonest, sleazy and incompetent . I bought a 2022 Honda Pilot from them. Two years later the steering rack went, thankfully it was still under warranty and they replaced it. Fast forward 2 more years and the steering rack fails again. I asked why it failed again and was told (by 2 people) that the part they used to 'fix' it 2 years ago was "defective". Then I was told they would take no responsibility for using a defective part and that it would cost me $4,600 to fix it again. They caused the problem and took no responsibility for it. I emailed the owner, Brian Kelly, twice to discuss...zero response. You've been warned...don't do it. There are too many other, reputable, places to get a car.

I purchased a 2021 Kia Sportage and I always bring my car to the dealer service in Lynn…read moreMassachusetts. I recently worked with Stephanie and she was great. She's very knowledgeable and customer friendly.

Took my nephew there today to buy his first car. Our sales guys name was Ish. One of the nicest…read moreguys ever. Did everything to make this deal happen. It was kinda tough negotiating with his manager. There were fees that shouldn't have been on there. Read everything, trust me. Dealerships are not your friends. They will do anything to maximize their profits, including ad bogus fees that most people overlook or just don't know about. Don't know the managers name but I definitely know he didn't want to work out that deal because he let us walk out for $300 dollars, told him he'd lose future business and he wasted about 2-3 hours of everyone's time. All that negotiations for nothing. Then in the end the manager changed up the deal and make it look like the new proposal was better, but he made worse hoping we didn't figure it out. Which would have made them a few thousand more than the original deal! See dealerships get most people who don't do any research before hand. They probably only get a few who now how to deal with them. That's when I shook Ish's hand and said sorry it didn't work out. Very sad because not only was the deal lost for us but Ish who worked hard for us. But the final say is always the manager. He controls everything. I can't see his salesman staying at a job where their managers are blowing deals for $300! For that no one wins. And he should know there's plenty of other guys who will give you a better deal. And guess what? The next place was a dream to work with, no haggling just straight forward no BS. We drove away in a new car for less money and a huge difference in our APR. Oh yeah dealerships make money on everything they do. Do your research before you go shopping. Thank you Ish for fighting for us today. You sir should be at a place that promotes deals. Not blow them for peanuts.

Service tried to rip me off for $1100! I called them n it and they were sorry. Were going to have…read moreme pay for a warranty job. I will never go back.

If I could give zero stars, I would. Honda on the Lynnway is dishonest, overpriced, and predatory…read more-- especially toward those who may not have extensive car maintenance knowledge. What makes it worse is the clear pattern of targeting those who are less likely to question them, particularly women. I was treated like I wouldn't understand or challenge the maintenance quotes -- and that's exactly what they counted on. They've not only DOUBLED their maintenance costs in only the last 2 years but tripled the costs in some cases for their parts as well and I'm disgusted they're not only adjusting for inflation but going for a money grab at whatever means possible. Additionally, the wait times are so ridiculous, they kept my car for maintenance for days without telling me and just given a "sorry we haven't finished" excuse. And beyond the dealership's behavior, I've had more recalls on my Honda Insight than should even be legal. For a car that's supposed to be reliable and efficient, the number of factory defects is alarming. I've had my car shut down on me and had the turn signals completely stop working while driving. Between the recalls and the dealership's manipulative service practices, I've completely lost trust in both the brand and this location. This place does not care about integrity or customers -- only profit. I will never return and strongly warn others especially those who are less mechanically experienced. I will be doing my maintenance business anywhere else from now and regret getting my car here. Please avoid this place that feels like hell and go anywhere else. Save yourself years of bad experience and money wasted!!