I found Wakefield Auto Gallery by looking at reviews. After a HORRIBLE experience with Boch Honda Norwood. I went in with zero trust for car dealers. Brian instantly seemed straightforward and down to earth and I felt more comfortable. I'd been to a few other places before I came here and the dealer would say the car was perfect, then the inspection would determine how that was total bs, so I was ready for that to happen again. But Brian didn't push us. He explained that they take on cars they're familiar with. I was looking for a Mercedes c300, he told me they don't take just any year Mercedes. They buy the ones they know don't have common issues, certain years have more issues. I appreciate that because we read about it, so I believed him. I drove the car. I loved it! We had it inspected at a shop down the street. The place that did the inspection dented the door by moving cars around too close together. But took responsibility and agreed to pay Wakefield Auto back for the damage and what it would cost to fix. Brian was honest with me and told me what happened, he promised to have the door fixed in a day. He did, and you'd never know by looking at it that it was dented before. Anyway, the car passed inspection thank goodness!!! The financial process was smooth. The man that helped us with that explained everything, all the warranties, everything. I'd definitely recommend this dealership! I loveeeeee my car!!! read more

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Alex was so kind and helpful when I was looking for a new car. It was only my second time car shopping and he made the process so easy and comfortable. After my mechanic told me it was time to give up my 2008 Honda accord, Alex helped me drive off in a new to me 2022 Honda HRV and I absolutely love it! What really made me feel reassured was that they allowed me to bring the car to my own mechanic to check out before I bought it. I 100% recommend Wakefield Auto Gallery! read more

Wakefield Auto Gallery - 2022 Honda HRV - Auto Loan Providers Near Me - Wakefield, Massachusetts

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I purchased a Luxury SUV from this business online. I put full faith in their honesty and professionalism with my financing and purchase and even assisting with my out of state titling back and forth with no disappointment. The vehicle listing was accurate and met my expectations upon arrival to Wakefield. I flew in from Alaska to pick up this vehicle and drive it back up the Alcan, a very strenuous and treacherous drive for any vehicle. My SUV performed flawlessly even Better than what I had expected. Alex who now I would like to call a friend along with the Wakefield staff, had my best interests as his top priority. They went out of their way to have my vehicle safety inspected, cleaned, and a new oil change to ensure it was prepared for the arduous journey across the North American continent. Alex and the others at Wakefield are real people and they will treat you as you treat them, in my case with respect and care for each others business and well being. I have never had a used auto sales team take care of me the way Wakefield Auto Gallery did, Incredible. You get back what you put in, if you don't want to put in the extra dollar, you're going to be less fortunate and not satisfied. What a great deal, value, and experience overall. Thanks so much! read more

Wakefield Auto Gallery - G Wagon - Auto Loan Providers Near Me - Wakefield, Massachusetts

We purchased a Dodge Charger from Alex for our daughter's first car. We live a few hours away but had been looking for a vehicle within our budget for her for a few months. Alex was wonderful through out the entire process, finding us the best financing rates and working through the details of an out of state purchase. It's often tough to find a car dealer you can trust and we very much appreciated his honesty! read more

I bought a car here and they were not willing to haggle at all for a very high price. No problem. Then they get mad and literally give me a fake key when i show up to get the car. BIGGEST SCAMMERS! My transmission was going even when I test drove it but i did not know what that felt like at the time. They did and didn't care! Made me purchase a warranty and they wouldn't fix the car/ would deny anything/everything. Now I still have a car payment for a dead car. AVOID THIS PLACE IT IS THE PLAGUE! read more

Buyer Beware! The other day I had went to auto gallery Wakefield with my girlfriends daughter to purchase her 1st car. I was ask for a 500.00 deposit. Absolutely, I provided the deposit, I asked if I would be getting my deposit back if for whatever reason the co-signer fell through. I was told that I would. Needless to say he was hoping I didn't have the receipt for the deposit because he was "so concerned" not letting me or my gf get my deposit back w out my receipt. After the car did not go through he then tells me that he's deducting 50.00 for running my girlfriend's credit. I was blindsided by this snake making sure he scammed me along with leaving me with the experience from HELL. It's not about the 50 dollars it's the principal he said I was getting it all back if it didn't go through. read more

Avoid this place. The Finance scammer Alex is a step above the guy on the street playing 3 Card Monty. Trying to push a great warranty- that barely covers anything. Cars look nice but are all dogs once you drive a month and the codes and lights come back on. read more

I have had many experiences with a variety of dealerships and so far this is one of the best. They have provided us with excellent customer service. Everyone we have spoken with has been more than pleasant and helpful. I am really impressed! I highly recommend Wakefield Auto if you are looking to buy. read more

Right off the bat, they are shady. I wouldn't trust them at all. Their cars are all over priced and they refuse to negotiate the price down doesn't matter if you paying all cash or even if the car has issues that are clearly visible in person. Also Be ready to pay a $500 Doc Fee on top of the full price because the doc fee isn't included in their already high price. Their pictures on line do NOT show the true condition of their cars. So if your really desperate enough to go here then make sure you inspect the vehicle thoroughly. Soon as I got there to look at a vehicle, first thing I noticed was the car exterior was beyond dirty. The car has been on the lot for 2 months and just by looking at it seems like they never washed it and just let it collect pollen and dirt. So I know the majority of the time this happens is when the dealer is trying to hide something on the body of the vehicle. Long story short. The quarter panel was repainted, which I noticed because of the dried build up of running paint. After a closer look, the panel was repainted because it was crashed on that side and the tail light area was starting to rust around the tail light. The lift gate had rust starting to form. Parking sensors didn't work at all, plastics around the front windshield had been glued back on with glue residue on the paint still and one was higher then the other allowing water on a rainy day to get behind it. Also motor had a slight clicking noise that was just loud enough to get my attention. I went back inside and asked if the vehicle had ever been in an accident before and the sales person opened his eyes wide in what I took as surprise that I noticed the hit on the panel. His reply when I asked was "maybe, it could have been". They where over charging on the price and on top of that it had issues which they failed to disclose and to top it off they wanted full price even if it was a cash offer plus $500 on top for Doc Fee. And when I pointed that out to him his reply was we don't budge on the price. I'm all set keep the car. I won't be the idiot they sucker into that deal. And neither should you. read more

This is a long review, but attests to how much of a disaster this experience was. Highly unprofessional from the moment we stepped foot on the lot. We came here specifically because we had found a good deal on the car that I wanted. Before we even got to see the vehicle we were interested in they began bombarding us with what we were able to put down and how much we were willing to spend. After taking the vehicle on a test drive, we came back to discuss our options. While we were working with our sales rep, he took a personal call where he proceeded to say "oh no I'm not busy, just with a customer". Despite the negative experience thus far, we did proceed to purchase the vehicle. We told them we could pick it up a week from that day; the following Saturday. Monday, all insurance and registration was taken care of on our end. Contacted the sales gallery to let them know I could come Friday night to get the car. Friday morning I called to double check that everything was all set with vehicle and would be ready for pick up later on. They said absolutely, see you then. Boston traffic did get me there a little later than expected, but I made sure to call and let them know. This was my first time purchasing a vehicle on my own, so I wasn't quite sure what to expect. Again, when I arrived, our sales rep was on a personal call. Only this time he didn't hang up, and was so busy on his phone call that he didn't give me the paper work I needed. The car was filthy; bird poop on the Windows, dirt inside on the rugs and on the seats. At this point, I just wanted to get out of there. The following day when my husband had the chance to sit in our new vehicle with me, he pointed out that they never gave me my registration paper work or my inspection sticker/paper work. When calling, the sales rep preceded to blame me because I was late and that is why he didn't have the stickers or paper work for me. He told me he could email me the registration (which he didn't and I needed to call and ask a week later). He told us I could drive the hour there and they'd give it to us or they could reimburse me if I went to get a sticker on my own. A receipt, picture of inspection and 3 weeks later; still no reimbursement. AWFUL, Unprofessional and incompetent. read more

I found this place online because I had seen a vehicle I LOVED! I filled out the online app and called to check if the vehicle was there. No one returned my call or email. I emailed them on Sunday and Matt quickly responded to me and apologized, offering to talk at that moment. We ended up missing each other, but he did call me first thing Monday morning and we made plans to meet up after work. Before I went to see them they pre approved me so I sent in all the paperwork needed via email. I was there at 6:30pm and it was busy. I met with Alex in the Finance Dept. He will give it to you straight (no games)! We went over paperwork and while I was being approved I got to take the car out for a test drive. I was done and out of there by 7:30pm and picking up my car on Friday or sooner depending on the bank. The 5th star is for Alex he was THE BEST at finding me a deal. DO NOT base your opinion on these horrible reviews. I did read them (for entertainment) but I am mature enough to find out for myself and I am so glad I did. B.T.W. Alex did not use his phone in anyway to call Babe while I was there. read more

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My wife and I had a great experience working wit J.D, Alex, and Dan. There staff was very straight forward and also gave us no pressure. I personally had a good experience with the test drive and getting all the information we asked for about the 2008 Land Rover we recently purchased. They went out of there way to work with our trade in and getting us a deal everyone was happy with. I suggest to people who like to haggle to do your research first and compare prices. I would have given them a higher rating but they didn't give the car a final car wash before we picked it up as we requested. read more

I purchased a car here about a year ago. It's my fault that I paid so much for the car, I will admit. I had the opportunity to walk away when they said no prices on the lot are negotiable. Unfortunately I wanted a specific car so I stretched my budget and over paid for the car I bought. The car I bought had a long list of issues, which is why they also sold me an aftermarket warranty. Within one day of having the car it got a check engine light, so it's obvious the code was cleared and they hoped it wouldn't come back. They ended up putting in a cheap aftermarket catalytic converter for me. When looking at the car they kept showing me how "fair" their price was by showing the kbb value of the car in perfect condition. Needless to say the car was far from perfect. After a month of having the car it started misfiring on all cylinders and they just said "use the warranty". Which didn't cover it. What really upset me wasn't the over priced car. It was when I was sitting down with Alex, he made talking to his "babe" about what was for dinner more important than talking to me. I sat there for about 10 minutes listening to him talk to his wife or girlfriend when I literally needed 2 minutes of his time. It's not hard to tell that the costumers aren't the priority at this dealership. Honestly despite over paying I wasn't all that upset until I had to listen to Alex and his "babe's" dinner plans for about 10 minutes while I just sat there and waited on the other side of the desk. After making about 5 trips to the dealer for warranty work in one year I finally have a car that is worth close to what I paid. I hope this review doesn't speak for every experience because this place does have a lot full of beautiful high end used cars. read more

Alex the finance manager is an absolute con artist he will try to sell you a "bumper to bumper" warranty until you call him out on the fact that it doesn't cover anything and then he will look you in your face and tell you he never used that term. This place is the definition of bad business. Save yourself the time and headache. There are places that are honest this is not one of them. This place deserves negative 100 stars. Danny the owner sat there while Alex lied to our face then called me a douchebag and said I was trying to scam them when I asked how a "bumper to bumper warranty" doesn't cover a catalytic converter?? BUYER BEWARE CHECK THEIR BETTER BUSINESS BUREAU RATING. *********SCAMMER'S********* read more

My Wife paid $100.00 deposit on a car my daughter was considering buying, circumstances changed as my daughter was in a accident and was unable to purchase the car, we called and said we cant purchase the car they said no problem, we asked when we can come get our deposit back, sure they said. well 3 times we went there each time there was an excuse, salesman was not there, bullcrap cause we called and asked if he was in, nope could not be found, went back again,only owner could give back deposit he was not in, third time he was in but too busy. I still have the receipt but never got the deposit back, buyers beware shady bunch, this happened in may of 2016. read more

DO NOT buy a car from here. They must have fixed mine up so that it just lasted long enough for my warranty to run out before everything started to go wrong with it. The list of things I've had to have fixed is unbelievable. Would never recommend this place to anyone! read more

They hide the information regarding vehicle history and its real condition. We almost bought 2008 LEXUS RX350 that was totally repaired/repainted and had a serious issue with steering wheel control - as per the independent inspection. Beware of shady dealerships and good luck on the road! read more

First, I'd like to say I'm not one of the raving 5 star reviews as they are well connected to the establishment. I've read countless reviews about this place on the net both good and bad . The good are very good and the bad are very bad so this is how I worked through this deal, buying the car I wanted, good and bad. I met the dealer after emails and when I showed up, pleasantly greeted. I took the vehicle for a test drive and other than the smell of perfume (car spray) it drove just fine. I arranged on spot for my car to see my mechanic and the salesman was allowed to accompany me. The inspection went well and the dealer agreed to fix the anomalies. The car was ready the day before expected and during inspection, they did everything they said they were going to do. Here's the rub: They had to detail the interior before I picked up the vehicle and it would take an additional 3 hours, no problem. I picked up the car and although clean, it needed a good wax job which I enjoy doing but.... That night I brought it home and left it in the garage to air out the perfume. The next morning the garage stunk of cigarette smoke. I've been spending the last few days trying to get rid of this intrusion and no doubt, the dealer would have brought back the same kid, hiding the stink packets (that I found) to make it better. Whose fault is this? Mine. I payed too much attention to the mechanics of the car and not to the interior. Bottom line, I'm still happy, with the deal, the way I was treated and all the people I dealt with. I didn't finance and would deal with again...so far. Five stars for this dealership if it wasn't for the cigarette smoke and the trouble I have to endure to eradicate it. read more

I had a very positive experience with my vehicle purchase. Alex and Brian helped me through the process. They worked with me on the price and got a quick turnaround on the sale. It was a faster and easier process than when I purchased living room furniture. After I took delivery of the car I had a minor issue I discovered. I brought it to the attention of the dealer. Again, Alex and Brian were very accommodating and got me in quickly and took care of the issue without any difficulties. I would definitely buy a used vehicle through these guys again. -BLC read more

Don't waste your time. Manager just doesn't get it and the sales people will promise you the world only to have the manager come back and say "sorry about that"....read on I went to check out a car that cost about 11k and there were a few dings on the outside of the car. As part of the negotiation I asked to have those dings fixed at no additional cost. I was told yes right away for 2 out of the 3 dings. I then got the OK on the last ding and that was in an email with Josh. I even replied back saying "to be clear, this price includes those 3 items being taken care of at no cost, correct? I just want to be clear because if that is the case i will move forward with my credit application". Sure enough Josh, their sales person, replied saying no problem at all. I filled out the credit app and the next step was to to have the car dealership send the sale and purchase agreement....BUT The manager called me the next morning at 10am AFTER I've already filled out a credit app for a certain price and says "sorry but those items cant be fixed at no cost". ARE YOU KIDDING ME!!! (Keep in mind that this was after they had me fill out the credit app) Auto dealerships get a bad reputation because of places like this! Don't waste your time. read more

Wakefield auto gallery there's nothing but a bunch of liars there. I go to trade in my wife's car in they said because of the condition that it's in they are going to have to send it to auction in they only can give me a couple hundred dollars so I at least talk them up to give me 1000 for it and then when I checked their website a week later the car is up there for $5900 and it says that the car is in immaculate condition when I know that the engine has a fuel issue with it. So now I am concerned about the vehicle that I bought because it's running fine right now but I don't know if it's going to last like that. read more

Wow! what a great dealer. They will make anything work. Way above expectations. Got me an extremely low interest rate. No pressure shopping. Will be a lifelong customer. read more

I have nothing bad to say about this place. Very nice to deal with. No pressure... Angel, Josh and the others are honest guys. It helps that Wakefield Auto Gallery is part of the Drive program so there was no stress about going to the DMV and getting my new Subaru inspected... They take care if it all... I just drove away happy and stress free. read more

I bought car from them few months back ..... below are the cons of this dealer: - Tries every-way to sell you and push you into extra after market auto warranty for thousands of $s - no clarification on amounts to charge and suddenly when you are about to sign papers they add about 800+ delivery and documentation fee - now for the car they sold me ..... in 10 days i have to change the sensors costing $500 which obviously they will not cover in their limited warranty - now i have had car for few months, already spent 2500+ $s on repairs with 1000 more to go as quoted to me by garage ppl anyways bottom line is .... i recommend never to buy or even visit this dealer ..... i lost thousands of $s already .... what more to say ..... read more

Found a good deal on the internet, came in to check it out. Not a fancy storefront at all but that means low overhead right? Flipey and Alex were very professional and courteous. We feel like we got a very reasonable deal on our trade and the purchase price of our used 2005 Toyota Sienna and like that they have a fixed price with no haggling as we felt it was priced right and hate haggling as it just adds time to the process. Nice group of people. read more

Great little place! Good value for the money with all expectations met and promises fulfilled. Highly recommend! Ask for Dan, Matthew or Alex as both treated me fairly and certain they will do the same to anyone that visits the dealership! read more

LAZY CROOKS. This place is an absolute joke I wouldn't recommend them on anyone. They keep promising pick up days for your car and never meet them. Over a week since I actually purchased the car and I'm picking up today after they knew I urgently needed the car and he agreed for me to pick up in 2 days. I had to do their job and keep calling the bank to get updates on what is going on. They purposely ignore the phone calls that are ringing, I have to call 8 times in a row to get an answer? JD (salesperson) is BEYOND lazy and doesn't want to do his job (he is the only salesperson). Alex who seems to run everything is a crook trying to do anything to save a sale. The owner refused to comp $300 for this extreme delay, which means he is a crook as well because my car was overpriced and they refused to lower their listed price. Meanwhile none of them are checking on the status with the bank nor RMV, I AM. NEVER IN MY LIFE SEEN A CAR DEALER TAKE THIS LONG TO RELEASE A CAR. and I better not start experiencing issues with the car because better business bureau will be reported to. I also signed for a certain mileage, I pick up the car and it is 200 miles higher since the last time I saw it days prior. read more

I loved the place. I had been on a car search for a bit and do to my credit it was increasing difficult to find somewhere to finace me. I found an infiniti g35 online with only 79k on it and fell in love. I gave them a call and spoke with a sales associate named Dakota , he told me to come in. From the moment i arrived they were very professional. I told them this was the car i wanted and they made it happen. I would recommend this place to anyone looking for a good car and great customer service. read more

A little more than two weeks ago (May 20, 2015) My wife and Sandra and I had our vehicle declared total loss. While being carless, I walked to and from my house to the bus stop. During that time while on my journey, I passed the Wakefield Auto Gallery located on 79 Water Street in Wakefield. I saw the next car I was going to purchase a 2008 Lincoln MKZ! Later that evening, upon entering the Wakefield Auto Gallery, we were greeted by Alex, the Business Manager, Danny and Kevin. From our conversation, they understood what we wanted to drive and they were EXTREMELY courteous, kind and professional, through out the entire process of the purchase! Alex made sure we secured financing that was necessary, Danny made sure we received an extra key for the vehicle at NO ADDITIONAL COST TO US and Kevin was kind enough to accompany my wife for the test drive of the vehicle prior to purchase and made sure she was comfortable with the vehicle and how it handled.The service that WAG provides to its clientele is worthy of high praise!!! ALL IN ALL, WAKEFIELD AUTO GALLERY GETS A 5 STAR RATING from two very HAPPY and SATISFIED customers! Peter and Sandra read more

The salesman was polite and not pushy at all. The price was just under 13k, and for what we were looking at, it was one of the lower priced ones around (though he did say it was "true pricing"). The car was nice too. Ultimately, we decided on a different dealership's car - the other car seemed like it was in a little bit better shape and less miles. But really, it was a hard decision between our top 4 picks (of which this was one). read more

Honestly..Dealing with this place was the worst experience I have encountered..More so with the dealer that I dealt with (Alvin).. I met him and he seemed like a really nice person who could help me find what I wanted...Ummm no. When it came to the point where he wasn't really having luck in finding my car within the price range we discussed..He literally STOPPED answering my phone calls and returning my messages...Very VERY POOR communication skills..It was a few weeks that went by that he never returned my phone call and I had to visit the place to see/speak to him..And even then he was not apologetic at all. He just simply referred me to his manager to get a refund..Even if he couldn't find what I wanted..he could have at least let me know and if I wanted him to look for something else, we could have discussed that. Very poor customer service. Beware of this place...him especially! read more

Recently bought a late model SUV from them and the transaction was great. Business has a small selection of quality used cars and SUVs. Honest dialogue, no pressure, and thoughtful recommendations from everyone we dealt with. It went as easy as can be expected. Picked up the vehicle two days later inspected and registered. I recommend the Gallery. read more

I recently visited this dealership, although there car price are reasonable the dealership dose not extend them selves. Had to pay for a ride and a credit check. don't think I'll be going back. read more

Do not expect more than a car dealer will do, which is sale a car to you. We recently got a car from them, it's a big decision for us since we do not buy a car everyday. The deal is just a number to them, which is expected from a car dealer. I will not recommend it if you can find a similar deal from other place. I have experienced much better from other place. read more

I had a great experience at Wakefield Auto Gallery. As a first-time car buyer, I was nervous and unsure about the process, but they walked me through it calmly, always taking extra time to answer any questions, and never putting any pressure on me. They made is as painless as possible. I definitely recommend it to anyone looking to buy a car! read more

I have used Wakefield Auto Gallery on two occasions. I bought a 2007 Lexus E330 in 2010, it was truly a great experience. The price was right and Danny was a very great saleman and one you can trust. His price was far beloow the other dealers. I referred three clients and they were happy. This year again, I wanted to gift my wife a new and I went to three dealerships. To be honest these salesmen were liars and they tried to show that they have the best prices. I was tired of their games and I called Danny. When I got there, I saw a car 2012 Mercedes Benz ML 350. The car was extremely nice and the price was great. If want to buy a car before going to any dealer and get a lecture in philosphy 200 course on best price, which is always a liar, please do not waste your time go to see DANNY . I am looking fr a 2013 Lexus RX350 , I will not go anywhere but Wakefield Auto. When you go there ask Danny and tell him I sent you. GREAT WORK GUYS. Keep up the good work. As for me, all others can close their doors. Ricardo Bonachy Esq. read more

Let me start off by saying that I went into Wakefield Auto Gallery with an open mind about getting the car I really wanted instantly I saw the car I was looking for and in the color I had in mind also, I went and talked to Alex and Junior and they had helped me out a lot through the time I was there they had went above and beyond to make sure my family and I was happy with the car I wanted to get. Thanks to them I'm going to have no trouble out in the snow this winter and so forth. Wakefield Auto Gallery is the place to go and get the dream car you want or always wanted they will make sure they treat you in the best way possible and guarantee good deals. read more

My husband and I purchased a minivan here a couple weeks ago. We found their dealership online and called about half an hour before we came to check the availability of a vehicle. Despite it being a small dealership and an incredibly busy day, Alex and Matty were really accommodating and when we arrived even had a second vehicle pulled up for us that matched what we were looking for...in the end we ended up going with that second one. Matty was helpful with the test drive, and Alex helped us through all of the paperwork and financing, explaining each component so we understood well all the expenses and each part of the process very clearly. The only snag we hit was that since it was Saturday, our insurance company was closed and we couldn't get that set up (and therefore weren't able to drive it off the lot that day), but Matty helped us finalize that through the next week, and we picked up the van quickly the following weekend. I would gladly recommend these guys to friends - they have a very high quality selection of vehicles in their lot and tried their best to take care of everyone who came through their door while we were there. read more