I bought a brand new Audi Q5 2025 at the end of 2025, it has been in the car dealer 's Garage since…read morethe beginning of January, waiting for a part, which so far has no time to arrive. 33 days into the buyback process , hasn't received a call from consumer resolution group yet since they haven't reached conclusion. I was told the director who handle the case, the consumer resolution group and the car dealer has been communicating, I went to the car dealer at Peabody today, they don't even know my case number, when I give the service department manager my case number, there is nothing he can find on the case. Not sure how they have been communicating. Dispointed and waiting, I was told it can take up to two months for the Buyback process to complete, car dealer said it can be three months.

joe faria at audi peabody has been super helpful and excellent at assisting me with any & all…read moreservice requests. cairo in technology has also been great. they were booked out a month in advance for loaner cars, but they did provide transportation while my car was being serviced. overall very pleased.

Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

every negative review you are reading, I experienced. They ran my credit report more than once…read moreafter misquoting me- refused to negotiate- we're incredibly rude (Joe is fine)- the plates took FOREVER and they could care less about you as a customer. Once they had my money- they could care less when I got my purchased car. I wish I had read reviews knowing what I was I was getting into. its a nightmare! Also as a yoinger looking female the person in finance spoke to me like I was not only a child- but as though I shouldn't be buying a car alone (I'm 37 and went to law school). I wouldnt send my worst enemy here and wish I hadn't given them my business. Unless you are dying to file a complaint with the BBB avoid at all cost, no car is worth the experience.

Any review rated over 1 star is a lie or from someone that knows them personally , with a company…read morelike this you should be able to rate 0 stars. All the reviews stating issues from the very start and the car they purchased not have been fully gone through and checked like it states on the website for this place, "every car we sell is inspected by our AAA certified mechanic", is a total lie. They do not have their cars serviced by any certified mechanic, they also flat out refuse to give any paperwork for any repairs that they do to whatever you buy from them, every time you ask for anything showing what repair was actually done, they will give you excuses and promise to give it to you. I had brakes, muffler, tires, a totally rotted out front frame (that the owner, Eddie told me he knew about and forgot to tell me before I purchased the car, and several other repairs done and never once would be given any form of paperwork showing the repair. I was told Eddie misplaced the paperwork, the mechanic still had it, its around here somewhere and we'll look around for it and most recently, the wonderful phony typical used car dealer, Mike Doucette told me and also Eddie himself, "I pay for the repair, I get the paperwork, not you"! Obviously if they really had a AAA cert mechanic, they would have no problem, giving the paper work for any and all repairs they do, no matter who pays for it. Not one repair done by them was done properly or fully completed. The fact they Eddie and Mike admitted to me that they both knew about the through rotted frame and let me drive it like that until the muffler had issues and a "real" mechanic looked under the car, and noticed the rotted frame, speaks volumes of the way these guys care about what they sell and to who and the standards and morals they both have. They buy the cars they sell dirt cheap at the auctions and pass them off to innocent people just to make the sale. They will tell you "we literally just got the car in today and haven't had time to have our mechanic go through it yet, but it will be fully gone through and any issues found will be fully fixed" I was told that for 2 cars I looked at and both had been listed on their site for sale, one was on for 3 months and the other had been listed on their site for 5 months. When you call them out on any issues, with me they were all very dangerous issues where the car should never have been sold to anyone, Eddie will blame Mike Doucette (Mikey D) for smoking crack and steeling from him and Mike Doucette will blame Eddie for being in a rehab for drugs. Both of these "men: are the bottom of the barrel when it comes to being used car salesmen, guys like them are what have given any car dealer, salesman a bad reputation. This "dealership" needs to be looked into and closed down. It honestly comes across as a cover for selling something else!! Please Beware!!!

NO,STARS!! Sold a friend a Jeep and it's a lemon, he took…read moreit back and said will sell it and give her money he gets from selling it, but it's not listed on his website and has been in back of building in a corner with other cars(truck) blocking it so it's not able to see it to sell it. Also I had a run in with owner years ago when looking at cars and was very rude and pushy. Don't buy from this guys unless you want a lemon of a car.. he has had this car for sale supposedly for like 2 years. He should be able to just give her back her money, but because of him she has no car and no money to buy another car.....‍‍

My wife and I just had a great experience at Mini of Peabody. We worked with Louis who couldn't…read morehave been more pleasant and professional. Everything went super smoothly. Car buying a fun experience? It IS possible! [and my mini - granddaughter loves driving in the Mini!]

This shop has done work on my car for two years since purchasing it. For the second time within a…read moreyear I've been told I need a pricey repair that was just done. After escalation to the shop manager I was offered 25% off of a 2k repair. -no one I know has ever had to replace brake pads and rotors within 10k miles, and no shop I have called has either---I reviewed them on google maps saying what happened and they said I'd receive a call to further discuss, but that was close to a week ago. The work has since been done at another shop who confirmed that the rotors were not changed out by Mini of Peabody. This shop commits fraud. Avoid them.

Went to Subaru in Danvers MA for my 1st oil change yesterday and got exceptional service and help…read morefrom Louisa! She was so nice and so very informative as I had many questions on my new Crosstrek after driving it for 4 months and she was able to help me with every one of them. She couldn't have been nicer! Subaru! Hold onto to this one, she's a def keeper!!! TY so much Louisa :-) Teresa

Had a simple reset of my TPMS turn into an attempt to close me on $4100 worth of unnecessary…read morerepairs, while missing the hole in my muffler. They wanted $85 to change a tail light lamp and it gets more abusive from there. $204 for a 'diagnostic', $247 or an oil system flush (right?), $1,000 for an AC line and gasket, $750 to change out a new belt in good condition. Lukily, I cancelled when I realized it was a ripoff trying to replace recent repairs and sell me an $85 bulb. The TPMS brain unit was replaced 15 months ago was not 'corroded', turns out, after getting a second opinion from an honest shop. IRA disabled the security system/key fob and auto starter during the 'diagnostic' and explained that the 'main module is corroded and failing, this is what happens'. 100% BS. I took my car to an independent repair shop on Boston Street in Salem an they reset my TPMS and key security/starter, changed the lamp in the tail light, oil change, inspected the serpentine belt and sent me on my way for $125.00. Caveat emptor

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

I brought my vehicle in for a routine service of the EV unit. They highly recommend the…read moreair-conditioning unit be checked for a problem they encountered. The check cost me almost $700 and it turns out there was no problem at all. Rip off!!

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

Scott Resnek and Kyle along with Patrick and approximately 8 of the best automotive mechanics…read moreperform their highly skilled work at this great facility easily located off of Rte. 128 behind Capone's restaurant in Peabody. From high end sports cars to Trucks to the most popular cars needing attention and very reliable and affordable prices where you are never shocked upon check out and they warranty their work!! I've taken many a vehicle to and from their shop and always been happy with the quality and reliability of their work. They take great pride in their reputation and earn it every time!! Give them a chance next time you need something done to your car...

I needed my whole clutch rebuilt in my 370Z with specialized parts from a company in Ohio, the guys…read moreat FasTrack readily and confidently accepted the challenge and were phenomenal with communication, turnaround time, and quality of work. I had some concerns with an unfamiliar transmission noise after I picked it up, and they went above and beyond, having me bring it back and troubleshoot the issue without additional cost to me, even though it ultimately turned out to be an unfortunate byproduct of the upgraded flywheel. They came highly recommended to me by a friend with a wildly customized race car, and I couldn't be more grateful. It's been several years and I still recommend them to anyone needing honest, top quality work, and plan to continue using them for any future issues despite the fact that they aren't local to me. It also bears mention that I am a very young-looking, independently operated female and never once did they treat me as such, talk down to me, or try to take advantage. The automotive world would benefit from more establishments like FasTrack.