North Shore Auto Mall is a great place to purchase a high end pre-owned car, suv or even an exotic…read more The salespeople are very polite and willing to answer questions. They have full service. I have personally purchased a half dozen vehicles here. I give North Shore Auto Mall a Solid 5 Stars.

SAFETY IS NOT A CONCERN TO THE MANAGEMENT OR STAFF:…read more The staff has no level of care when it comes to handling customers. From the beginning of the purchase process of my vehicle from North Shore I was treated with disrespect. Jason was incredibly kind, but not able to help without assistance from a manager. Boris was rude time and time again. I ended up purchasing because there was a vehicle I was interested in, so much so I was able to overlook the incompetent and rude salesmen. My mistake! After purchase and delivery (a day later than promised) I have had to bring the car into the manufacturer 3 times. The car left the North Shore Auto Mall after "being inspected by their mechanics" and was deemed by them as safe on the road. I brought the car to the manufacturer and it did not pass a safety inspection. NORTH SHORE AUTO MALL LACKS KNOWLEDGE AND IS NEGLIGENT! Never would I have expected the car to be unsafe to drive after being assured from the manager, Kevin, the dealership's mechanics had looked over it. To think I have been driving an unsafe vehicle for months is beyond concerning. I scheduled an appointment to have the vehicle inspected by the manufacturer, but due to their schedule was not able to get the car in until today. North Shore's mechanics suggested there might have been some issues with the front suspension after they had inspected the vehicle. They did not feel it necessary to address these issues before release of the vehicle, and suggested I follow up with the manufacturer after I picked up the vehicle. Perhaps if they had brought the car to the manufacturer to see that there was no issues before they sold the vehicle this all would have been avoided. Turns out the issues are in the rear end. Seems like a major detail to have confused. I would not recommend this dealership to anyone, as safety is not something that is a concern to them. I should have listened to the previous reviews, but decided not to. Please do not make the same mistake I did when it comes to such a major decision, purchasing a vehicle from North Shore Auto Mall

I purchased a 2021 Kia Sportage and I always bring my car to the dealer service in Lynn…read moreMassachusetts. I recently worked with Stephanie and she was great. She's very knowledgeable and customer friendly.

For two days straight I called this dealership to get some warranty information on a car I…read morepurchased. Each time I called I got the main line which then transferred me to finance. The line would say this person is busy and to leave a message only to hear that their mailbox was full. The second day I tried a different approach and asked for the e-mail for the person name Pisha. I sent the e-mail and for the next two days also received no response. I would suggest people stay as far away from this dealership as possible.

Top notch scam artists - sold a junk truck couldn't pass inspection and wouldn't honor any warrantyread more

do not buy from here!!! i went in and was looking for a car, he showed me a car and was asking…read more4,000 for it and then i said it was too expensive. he then almost brought it down to half of what he was asking for so i thought nothing of it and bought it. but he told me i had to get it inspected right away, he actually wanted me to take it to someone he knew, but i didnt trust him. so then my car starts stalling and all he was asking me was if i was putting in "good gas". i asked him to fix the car and he was trying to charge me up the ass to fix it. they didnt do anything to try and help me. they got their money so no sweat off their backs. so DONT and i repeat DONT BUY ANYTHING from these low lives!!

My car was not the best shape popped up and was taken care of and was able to turn my junk box into…read morea mid class suv that comfortably fits the family

Typical "used car sales" experience…read more I inquired about a car and asked a very specific and important question. They email me twice, once saying they'll reach out, and then a follow up which seemed copy and pasted, no answer to my question and the statement even says "I reached out and called and left a message"... when they did not call, and there is no message. Least effort possible as usual

Bought my 2023 Tucson from Pride Hyundai/Lynn in 2024 with 8000 miles. Did not provide any info…read moreregarding service. They made the sale and were done. There was no wheel lock socket with the car when I bought it. Discovered that when I had a flat tire. They actually kind of gave me hard time about that when I asked that they provide the wheel lock socket. I have a check engine light on and drove to the dealership and it's closed, I was never notified and they told me I need to go to Danvers or Arlington for service. I WILL NEVER BUY ANOTHER CAR from a PRIDE dealership. Customer service is terrible and they don't care.

I leased a car from this dealership. They were so unprofessional, didn't explain any of the…read morefeatures of the car, and were not honest about the hidden financial responsibilities of the lease. It was the worst experience I've ever had getting a new car. I also tried to get this car serviced by them and it's impossible to get anyone on the phone to schedule a service. DO NOT BUY FROM THEM! THEY ARE DISHONEST AND UNTRUSTWORTHY.

Douglas is FANTASTIC! He sold us our first truck during Covid and we just stopped back in to look…read moreat another truck because our truck wasn't 4-wheel drive. We test drove a truck but when they checked out our truck, it's actually 4-wheel drive but we didn't have it turned on. (Yes, we will read our manual now) He let us know and basically said that unless we want another truck, we don't need one. No upselling, no guilt. That is why we will continue to come back. The point is that if you want a Chevy please see Douglas in Lynn. He's the best.

My experience with my services on Saturday with prime Chevrolet dealership was not good and it was…read moredanger. They did a full oil change and Allenwrench and whatever else they did in my car. This is my second bad experience then. Something is seriously wrong with the mechanics that work there. If you don't want to be responsible for someone's murder, please check the mechanic working there. After I picked up my car on Saturday it was making this weird nose, the more I drove the louder the nose got. I pulled over and I did not see anything. So, my husband asked me to drive home slowly and I did. When my husband put the up to see your mechanic missing a Lugnut on my tired that is why it was shaking. It was a scary experience for me. 3 months ago, I had the worst experience with prime Chevrolet dealership. They had my car for 3 months; it was a huge fight with them and GMC Corporation company. I took a second chance with pride Chevrolet and they fuck up again, i will not bring my car there anymore.

I had a positive experience. I'm a Toyota person, but had been interested in a Jeep or Honda CRV…read more Dennis had 3 vehicles I liked, and test drove all. One happened to be a 2004 Corolla and because I've had 4 Corollas, I ultimately went with that one. At the time I purchased, I just needed a basic workhorse to go to work, get groceries, etc. The prices were reasonable on all 3 vehicles. I guess I was nervous about stepping out of my comfort zone so off I went with the Corolla. They did all the paperwork for me and everything was ready exactly when they said it would be. It was a no-pressure buying experience and I appreciated that. This month I'm starting my 4th year with this car, and while engine and tranny are still strong, I'm getting emissions issues but that's something I've noticed on the older Toyotas I've had. I'm certainly not complaining. I will probably keep this car for another year or until it hits 200K but I will return to Ballard to look for next car. They usually have a good variety of Toyota, Nissan and Honda sedans, as well as a few jeeps and trucks. I drive by there almost daily and always see a nice assortment of cars.

If I could give less than 1 star I would they are horrible liars ! The cars they get are from…read moreauctions they don't inspect them and sell and rip people off it's a disgrace they are like Trump can't be trusted .

My husband took the car to the dealership today, and they told him the same thing: that there…read morewasn't a single problem. I left a review here, and Brianna replied and gave me this number that doesn't work: (866) 214-1448. What a joke. The dealer told him that Toyota doesn't replace the part unless it's damaged. The glass part is in bad condition; those incompetent people don't want to do their job. Don't you realize they have way more bad reviews than good ones? This place needs to be investigated, and those employees should be fired.

I am deeply disappointed with the service I received at Toyota Lynnway in Lynn. I entrusted them…read morewith my car for repairs, and I expected to receive it in the same condition I left it--if not better. However, after being notified that my car was ready for pickup, I was shocked to find it had been sideswiped while in their care. My vehicle had no dents or marks when I brought it in. I immediately spoke with the manager, who reassured me that the damage would be fixed and that my car would look as good as new. However, I was later told they needed to order parts for the damage they caused. This was frustrating, as it showed a lack of accountability and care for my vehicle. Two days later, when I returned to pick up my car, I noticed that the color of the repair area was completely mismatched. The paint didn't even remotely match the original color. When I pointed this out to the agent handing me the keys, his response was dismissive, telling me that "it's dirty" and that all I needed to do was wash it. I explained that the color difference was clearly noticeable, but he insisted that I wash it and return if I still felt it was an issue. I followed his suggestion and returned to the dealership, where the agent then suggested I take my car to another shop to have the door "buffed" to try and make the color look closer. This was completely unacceptable, so I refused. He then told me to come back the following morning to speak with the manager. The next day, I spoke to the manager, Peter Carey. He acknowledged the color mismatch but suggested painting only one side of the car to "resolve" the issue. I made it clear that this was not a satisfactory solution. Peter took my contact information but never followed up with me as promised. Since then, I have reached out to corporate, but I have yet to hear back from them. This level of unprofessionalism and disregard for customer satisfaction is completely unacceptable. Based on my experience, I cannot recommend this dealership.*******Update on my Status on Peter's response. You responded to this message fast, but did not have the decency to call me when you took my number down and never called me. I must express my disappointment with the service I received regarding my vehicle's repair. It feels as though my concerns have not been taken seriously, and the issues with my car remain unresolved. Since then I filed an insurance claim due to a very poor repair from their bodyshop.

If I could give zero stars, I would. Honda on the Lynnway is dishonest, overpriced, and predatory…read more-- especially toward those who may not have extensive car maintenance knowledge. What makes it worse is the clear pattern of targeting those who are less likely to question them, particularly women. I was treated like I wouldn't understand or challenge the maintenance quotes -- and that's exactly what they counted on. They've not only DOUBLED their maintenance costs in only the last 2 years but tripled the costs in some cases for their parts as well and I'm disgusted they're not only adjusting for inflation but going for a money grab at whatever means possible. Additionally, the wait times are so ridiculous, they kept my car for maintenance for days without telling me and just given a "sorry we haven't finished" excuse. And beyond the dealership's behavior, I've had more recalls on my Honda Insight than should even be legal. For a car that's supposed to be reliable and efficient, the number of factory defects is alarming. I've had my car shut down on me and had the turn signals completely stop working while driving. Between the recalls and the dealership's manipulative service practices, I've completely lost trust in both the brand and this location. This place does not care about integrity or customers -- only profit. I will never return and strongly warn others especially those who are less mechanically experienced. I will be doing my maintenance business anywhere else from now and regret getting my car here. Please avoid this place that feels like hell and go anywhere else. Save yourself years of bad experience and money wasted!!

What you'll hear is "Is there anything we can do for you? We will aggressive negotiate the price…read more We will make a deal for you that you can't refuse." The only thing that was aggressive was their sale tactics. They will say anything to lure you into their web. After hours I decided to go with one of their cars. They ended up giving me about $200 off and saying that that is all they can do for me. I have a newborn at home and don't have the luxury of driving around looking for another car so I went with it. However, Do yourself a favor. Even if you'll end up loving your Honda you'll always remember the moment you got manipulated by some car saleswoman every time you look at your car.