My husband took the car to the dealership today, and they told him the same thing: that there…read morewasn't a single problem. I left a review here, and Brianna replied and gave me this number that doesn't work: (866) 214-1448. What a joke. The dealer told him that Toyota doesn't replace the part unless it's damaged. The glass part is in bad condition; those incompetent people don't want to do their job. Don't you realize they have way more bad reviews than good ones? This place needs to be investigated, and those employees should be fired.

I am deeply disappointed with the service I received at Toyota Lynnway in Lynn. I entrusted them…read morewith my car for repairs, and I expected to receive it in the same condition I left it--if not better. However, after being notified that my car was ready for pickup, I was shocked to find it had been sideswiped while in their care. My vehicle had no dents or marks when I brought it in. I immediately spoke with the manager, who reassured me that the damage would be fixed and that my car would look as good as new. However, I was later told they needed to order parts for the damage they caused. This was frustrating, as it showed a lack of accountability and care for my vehicle. Two days later, when I returned to pick up my car, I noticed that the color of the repair area was completely mismatched. The paint didn't even remotely match the original color. When I pointed this out to the agent handing me the keys, his response was dismissive, telling me that "it's dirty" and that all I needed to do was wash it. I explained that the color difference was clearly noticeable, but he insisted that I wash it and return if I still felt it was an issue. I followed his suggestion and returned to the dealership, where the agent then suggested I take my car to another shop to have the door "buffed" to try and make the color look closer. This was completely unacceptable, so I refused. He then told me to come back the following morning to speak with the manager. The next day, I spoke to the manager, Peter Carey. He acknowledged the color mismatch but suggested painting only one side of the car to "resolve" the issue. I made it clear that this was not a satisfactory solution. Peter took my contact information but never followed up with me as promised. Since then, I have reached out to corporate, but I have yet to hear back from them. This level of unprofessionalism and disregard for customer satisfaction is completely unacceptable. Based on my experience, I cannot recommend this dealership.*******Update on my Status on Peter's response. You responded to this message fast, but did not have the decency to call me when you took my number down and never called me. I must express my disappointment with the service I received regarding my vehicle's repair. It feels as though my concerns have not been taken seriously, and the issues with my car remain unresolved. Since then I filed an insurance claim due to a very poor repair from their bodyshop.

Bought my 2023 Tucson from Pride Hyundai/Lynn in 2024 with 8000 miles. Did not provide any info…read moreregarding service. They made the sale and were done. There was no wheel lock socket with the car when I bought it. Discovered that when I had a flat tire. They actually kind of gave me hard time about that when I asked that they provide the wheel lock socket. I have a check engine light on and drove to the dealership and it's closed, I was never notified and they told me I need to go to Danvers or Arlington for service. I WILL NEVER BUY ANOTHER CAR from a PRIDE dealership. Customer service is terrible and they don't care.

I leased a car from this dealership. They were so unprofessional, didn't explain any of the…read morefeatures of the car, and were not honest about the hidden financial responsibilities of the lease. It was the worst experience I've ever had getting a new car. I also tried to get this car serviced by them and it's impossible to get anyone on the phone to schedule a service. DO NOT BUY FROM THEM! THEY ARE DISHONEST AND UNTRUSTWORTHY.

North Shore Auto Mall is a great place to purchase a high end pre-owned car, suv or even an exotic…read more The salespeople are very polite and willing to answer questions. They have full service. I have personally purchased a half dozen vehicles here. I give North Shore Auto Mall a Solid 5 Stars.

SAFETY IS NOT A CONCERN TO THE MANAGEMENT OR STAFF:…read more The staff has no level of care when it comes to handling customers. From the beginning of the purchase process of my vehicle from North Shore I was treated with disrespect. Jason was incredibly kind, but not able to help without assistance from a manager. Boris was rude time and time again. I ended up purchasing because there was a vehicle I was interested in, so much so I was able to overlook the incompetent and rude salesmen. My mistake! After purchase and delivery (a day later than promised) I have had to bring the car into the manufacturer 3 times. The car left the North Shore Auto Mall after "being inspected by their mechanics" and was deemed by them as safe on the road. I brought the car to the manufacturer and it did not pass a safety inspection. NORTH SHORE AUTO MALL LACKS KNOWLEDGE AND IS NEGLIGENT! Never would I have expected the car to be unsafe to drive after being assured from the manager, Kevin, the dealership's mechanics had looked over it. To think I have been driving an unsafe vehicle for months is beyond concerning. I scheduled an appointment to have the vehicle inspected by the manufacturer, but due to their schedule was not able to get the car in until today. North Shore's mechanics suggested there might have been some issues with the front suspension after they had inspected the vehicle. They did not feel it necessary to address these issues before release of the vehicle, and suggested I follow up with the manufacturer after I picked up the vehicle. Perhaps if they had brought the car to the manufacturer to see that there was no issues before they sold the vehicle this all would have been avoided. Turns out the issues are in the rear end. Seems like a major detail to have confused. I would not recommend this dealership to anyone, as safety is not something that is a concern to them. I should have listened to the previous reviews, but decided not to. Please do not make the same mistake I did when it comes to such a major decision, purchasing a vehicle from North Shore Auto Mall

I had been looking for a car for a month and finally found the right car. Dealing with Kevin was so…read moreeasy. He was so helpful I couldn't believe it. He had all the paperwork ready to go for my loan and fixed everything that needed attention. It was clean and ready to go when he said it would be. It was simple and quick. I can't say enough good things about this place! I realy trust them and that's important in a used car dealer!

These guys are amazing. Nice as hell and real and took time…read moreto look at what ended being a stupid little issue in my car with no fuss. Will come back for sure!

I have been using these guys for over 20 years. Scott always gives me the stink eye (even though I…read moream super nice to him), but I thought they were good guys. Bennet Street is being worked on, so I went to Sunrise Auto on the Lynnway. Oh boy! It was like when I changed dentists. She found cavities every visit, but once I found an HONEST one, I haven't had a cavity in 30 years! I told Lenny about the problem, and he fixed it while I waited 30 minutes! West Lynn would have made me drop off my car for days, and would have made me pay for a replacement I didn't need. I'm sure this $50 fix would have cost me at least $150 at West Lynn Auto. Never go to West Lynn Auto.

For two days straight I called this dealership to get some warranty information on a car I…read morepurchased. Each time I called I got the main line which then transferred me to finance. The line would say this person is busy and to leave a message only to hear that their mailbox was full. The second day I tried a different approach and asked for the e-mail for the person name Pisha. I sent the e-mail and for the next two days also received no response. I would suggest people stay as far away from this dealership as possible.

I purchased a 2021 Kia Sportage and I always bring my car to the dealer service in Lynn…read moreMassachusetts. I recently worked with Stephanie and she was great. She's very knowledgeable and customer friendly.

Recently bought a new car here and had a good experience; might be an outlier because I came in…read moreknowing exactly which model & trim I wanted, did not do financing or trade-in, and negotiated an OTD (Out The Door) price via email with Brianna, the internet sales rep, before I ever stepped foot on the premises. This is how I have always bought all my cars over the course of several decades, a straightforward process that cuts out all the usual opportunities for sales shenanigans and minimizes the usual PITA of buying a new car...far better than walking in unprepared and letting yourself get screwed every which way (e.g. bait and switch, bogus hidden charges, made-up "accessory packages," etc.), which is exactly what the haggle-based dealership sales model is designed to foster. I chose Kelly Honda because they offered me the best OTD price among the 8 or 10 dealerships within a 100 mile radius of Boston that I contacted on a hard-to-find hybrid model, which most dealers are still selling at or *above* MSRP in this horrible post-pandemic marketplace of low supply and high demand resulting in inflated street prices. (Last time I bought a new car, in 2012, I paid $4K *under* MSRP using the aforementioned purchasing technique.) Amy was an excellent sales rep who finalized the deal, and I'd also recommend her highly. The only reason I deducted one star is because the car in question was NOT available for immediate pickup as had been implied (mainly due to them closing early on Saturdays and being completely closed on Sundays which is very bizarre to me), but that is a small quibble in the bigger picture, really. I mean, you could really do much, much worse. Some of the other dealers' reps I interacted with during my car hunt were slimy a-holes as well as refusing to budge on their pricing, whom I'd trust about as far as I can throw them. Bottom line is that I felt good about my purchase and general experience with Kelly Honda. Now, they give you free oil changes for the first two years which I will happily make use of, but beyond that, I plan to take the car to an independent garage (honest mechanics are not easy to find but they do exist---WAR Auto Tech in Malden is my current favorite) for all SERVICE needs. For all the folks who left 1-2 star reviews due to terrible car SERVICE experiences here, what did you expect? Dealerships are called *stealer-ships* when it comes to car service for a reason, padding the bill and inventing "make-work" is their bread and butter! TAKEAWAYS: 1. Figure out exactly what model/trim you want, don't ask a dealer to help you because of course they'll upsell you as much as they can and/or steer you towards whatever models that give THEM the fattest margins. 2. Negotiate an OTD price before you step foot on the premises. 3. Test drive the car before you finalize. 4. Skip trade-ins and financing. 5. Get all post-sale service done at an independent shop.

Wow i have an HRV with 16,000 miles that kept stalling. We bring it in to be told it is the…read moretransmission. Now they are saying nope not the transmission (which is under warranty) but some valve which is going to cost $1,000. After arguing back and forth we were told to call American Honda who has all the information on file. We called they have no idea what we were talking about and wouldn't help us either. Talk about getting the run around. This is only the beginning for me. Horrible staff who claims to be "helping" but actually just dicking us around. Buyer beware of Honda. Back to Toyotas for us!!!! Horrible Honda.