Terrible service. We purchased a brand new 2025 Honda HRV from this place, shelled out extra for an…read moreincreased warranty, and our car has had to have *two* repairs in the first six months of ownership. The first time, our engine wouldn't turn on and it was because rats had chewed through the wires. Apparently this is a known issue with Honda cars because they use soy-based plastic wiring. They quoted us over $6k to do the repair. Our insurance said that dealerships always overprice their repairs and they won't cover any repairs by dealerships for that reason. We went with a different auto repair shop, which quoted us over a thousand dollars less to do the repair. The second time, our rear windshield shattered for no reason. This is also a known issue with Honda HRV cars, but the dealership refused to cover it under warranty because they are only doing it for 2023 and 2024 cars. However, it's definitely a known issue because it's the same car and earlier models had the same issue. We have a six month old baby, which is why we bought the car. So thankful our baby was not in the car when the rear windshield shattered. We will never buy a Honda again.

Never able to actually do the thing you have scheduled with them. If you schedule an inspection…read moreyou'll show up to find their inspection guy "isn't here today". If they promise a detailing with service, suddenly they "can't do that today - we don't have enough guys". Do not trust anything they claim they can do for you. It won't happen.

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

Toyota silver certified for a used car is worthless. If you're buying a used car from this Toyota…read moredealer, you should have an independent mechanic inspect the car. I bought a used 2017 Prius Toyota silver certified with 62,000 miles from Toyota Watertown. That included one year of Toyota care maintenance. However, each time I brought the car in for service, they found thousands of $ of repairs that needed to be done. They said if it was good enough at time of certification then they left it alone and now everything needs to be fixed. At 6 months and 5000 miles, the dealer replaced and rebuilt the complete rear brake system. They replaced the brake cylinders, calipers, and rotors for $1700. That's 6 months of ownership with a Toyota Silver Certification means that the certification doesn't provide any assurances that your brakes are good. Now at 12 months they say I need four wheel alignment, spark plugs, change the hybrid coolant, new hybrid cooling filter, engine filter, and cabin filter. I decided that I'm going to take my car someplace else for a second opinion. The Toyota service interval for changing the hybrid coolant is 150,000 miles. Toyota Watertown wanted to change it now at 72,000 miles, after googling some of the other recommendations it turns out that changing the hybrid battery air filter is an easy DIY and I'm going to do that along with the cabin and engine air filters. When I bought the car 12 months ago, it had new tires on it. The four wheel alignment should have been done when the new tires were installed and if there was an issue with the alignment, it should have been caught at the six month interval. It's overkill to be doing four wheel alignment every 12 months. Next time I buy a used car, I'm going to ask the dealer to confirm when the last time was that a four wheel alignment was done, Next I'm going to check the recommended service interval for changing the spark plugs. It turns out that the recommended service interval for changing spark plugs is 120,000 miles or 12 years. One could argue that doing all these changes early is better for the car, but they're not being positioned as optional, Toyota Watertown is positioning these as needed now and that feels like they were trying to take advantage of me. Buyer beware when buying a Toyota Silver Certified Used car.

This is a long overdue review of Scott. My wife and I have used Scott twice to replace her cars,…read moreand both times he delivered and surpassed our expectations. We were introduced to Scott by a colleague of mine who also used him and was happy with him. And we remain grateful for that introduction. Looking back, I can see that we continued using Scott for 4 primary reasons: 1- We trust him 2- We value his expertise 3- We enjoy working with him 4- We don't have time to handle getting new cars ourselves. We first used Scott in 2021. After reviewing what my wife wanted in her X5, he rightly advised that we go with a custom build. Scott handled everything from the negotiation of the deal to placing the order to finalizing the documents which we simply DocuSigned before the car was delivered to our home. Throughout the process, Scott tracked the progress of the car build and kept us updated, and my wife was extremely happy with the car she ended up with. Despite the car being a custom build, Scott was able to get it at 9K below MSRP at a time when car prices were already starting to get somewhat crazy. Scott's involvement didn't stop with the car delivery. The car had some tree sap on one of the mirrors, and he ensured the dealer took care of that as well. The second time we used Scott was toward the end of 2023. The last few months of 2023 were trying for us as a family with the loss of my father, then a close uncle, then our dog, and then my wife's stepfather. Those losses combined with our jobs made it difficult for us to work with Scott with much lead time. We ended up asking him to find my wife a 2024 X5 matching a specific build and he literally had days right before Christmas to do it. And he DID it. This time, the new car was again 8-9K below MSRP. And Scott again took care of handling everything from finding the car which he did in a weekend, to negotiating the deal, to finalizing the documents for us to DocuSign, and finally ensuring the car was delivered again to our home. With everything we had going on in our lives and our jobs, I can say without the shadow of a doubt that if it weren't for Scott, my wife would not have been able to get a new car by end of 2023. We highly recommend Scott, much like he was highly recommended to us. And we are grateful for his good nature and calm dealing with our constraints in 2023 because we know that couldn't have been easy for him. In a world where everything is inflated, Scott is one of the few exceptions where the value you receive far outweighs the fee you pay.

The car buying process was extremely stressful and overwhelming for me, so much so that at one…read morepoint I gave up entirely. I found myself googling "can you hire someone to buy a car for you?" And that's how I found Scott! He made the process positive, exciting, and absolutely stress free. I cannot imagine buying a car any other way. I was very overwhelmed by all of the car options and had no idea what I wanted. After a brief phone call, Scott was able to narrow down 2-3 cars that would be perfect for my needs. I literally did not have to leave my house one single time. As a nurse who works long hours, and primarily overnights, this was so helpful for me. Scott was very flexible with my schedule. The best part is that he is one of the nicest people, and you can immediately sense his passion for cars and for genuinely wanting to help people and make the car buying process as pleasant as possible. The price for Scott's services is extremely reasonable considering everything that he does for you. He will also make sure to get a very fair price for your car. I have told literally everybody I know about Scott's services, and will continue to recommend him for anybody buying a car. Thank you Scott!!!

Amel was amazing! Very knowledgeable about all types of Mercedes, he took the time to explain every…read morefeature available, and was helpful throughout the entire process.

A Five-Star Experience at Mercedes-Benz of Boston, MA…read more After visiting several MB dealerships in the Boston area Mercedes-Benz of Boston was definitely a five-star experience. The moment I arrived at MB of Boston, Andy Espinosa/Sales & Leasing Consultant at MBB greeted me with professionalism and warmth. Throughout the buying/leasing process Andy demonstrated his commitment to excellence in customer, appreciation and satisfaction. The staff went above and beyond to ensure my experience was seamless and enjoyable. Whether it was the attentiveness of Andy as the Sales focal, the transparency from the Business team throughout the process, or the meticulous care from the Service department, every interaction from the entire team reflected their dedication to customer satisfaction. When I arrive to actually pick up the car, a beautiful and huge red bow adorn the hood as I took a first glimpse of my new S580 sedan! Special thanks to Andy Espinosa and the standout staff, who exemplified what it means to deliver world class service. Their collective knowledge, patience and clear communication made me feel confident and valued throughout the entire experience. The dealership itself is immaculate, well-organized and welcoming. it's rare to find a car dealership team that truly treats you like family while maintaining such high standards of professionalism. I wholeheartedly recommend Andy Espinosa at Mercedes-Benz of Boston to anyone seeking not just a luxury vehicle, but a luxury experience. Andy earned my trust and my loyalty as a returning customer.

George is super friendly and great with explaining the services provided. I haven't gone anywhere…read moreelse for my car services but haven't felt the need to. They were kind enough to install my plates for free with my state inspection and I've only had to wait an hour for my oil change and car inspection (36). There was a cash price available if you have cash. Call to make appointments! They're always very busy and did have to turn away a walk in.

We've trusted this shop with both our commercial and personal vehicles for the past three years,…read moreand they have been excellent every time. They are professional, honest, and genuinely trustworthy -- which is exactly what you want in an automotive shop. I really appreciate that they explain what needs to be fixed, how urgent it is, and what can reasonably wait, without ever making you feel pressured. Their pricing is fair, their work is reliable, and their reputation speaks for itself. There's a reason the lot is always full!

If you are planning on having your VW serviced at this dealership stay clear and choose another…read moredealership. As long as Rusty Hogan is the service director don't trust him. He dismissed our service concerns with a noise discovered under warranty pushed it off three times until the warranty expired and then he was no longer with Minuteman VW in Bedford, Ma. It has cost us countless trips and unnecessary interactions with the dealership and VW America, this man left a mess behind. He is incapable of addressing issues and is not forth coming with solutions. He is a cautionary tale, do yourselves a favor and try not to deal with him.

Place sells broken vehicles, not broken in the lot ...broken in a month when you aren't even…read morethinking about a buying quality vehicle . These heaps are broken down more than running . Another class action for you VW? Turboclasssettlement.com Don't take my word for it, honestly do some research and it will lead you to a Honda or Toyota dealership

I will go here over Arlington any and every time…read more DOS: Dec 2025. I was greeted as soon as I came in. Didn't know where to park or enter -it's a temp location. Garage is off site. Just pull in, and use either the from door or the door on the left side. The big part in from, which looks like a showcase, is where you ultimately want to be. Friendly people, helpful, listened thoroughly and took time to try and diagnose the privilege. Texted /emailed suggested work to be done. Solid communication throughout. Also excellent follow up after the service to make sure everything was good. Would do this drive again. Everyone in the waiting area said the same thing -they came unhappy from another location but were happy there. Thank you Rick!

I used to come here regularly for repairs, as I trusted the dealership I purchased from. As time…read morewent on, service has gotten worse and more expensive. The last repair is the nail in the coffin. They messed up a side view window repair (it just fell out 50 miles later when the door was closed), and then wouldn't give a refund for their incompetent $300 repair or any kind of discount since their original quote was 3x less than the actual quote ($900!). In the clown show, the person was like oh, it's easy to pop back, after which the mirror immediately fell out and shattered. During later discussion, he then said we came in with a shattered mirror.