Terrible service. We purchased a brand new 2025 Honda HRV from this place, shelled out extra for an increased warranty, and our car has had to have *two* repairs in the first six months of ownership. The first time, our engine wouldn't turn on and it was because rats had chewed through the wires. Apparently this is a known issue with Honda cars because they use soy-based plastic wiring. They quoted us over $6k to do the repair. Our insurance said that dealerships always overprice their repairs and they won't cover any repairs by dealerships for that reason. We went with a different auto repair shop, which quoted us over a thousand dollars less to do the repair. The second time, our rear windshield shattered for no reason. This is also a known issue with Honda HRV cars, but the dealership refused to cover it under warranty because they are only doing it for 2023 and 2024 cars. However, it's definitely a known issue because it's the same car and earlier models had the same issue. We have a six month old baby, which is why we bought the car. So thankful our baby was not in the car when the rear windshield shattered. We will never buy a Honda again. read more

Never able to actually do the thing you have scheduled with them. If you schedule an inspection you'll show up to find their inspection guy "isn't here today". If they promise a detailing with service, suddenly they "can't do that today - we don't have enough guys". Do not trust anything they claim they can do for you. It won't happen. read more

Bought a new Honda over here. Very friendly staff at this dealership. Highly recommend. Ask for Shiva read more

The sales manager yelled at us saying we wasted his time in front of everyone literally for 10 minutes in very loud and rude way possible. My wife's birthday is today Oct 11 and yesterday evening, I took her to Cambridge honda directly from work to get her first car. She didn't even knew I was going to buy a car for her. The ways sales manager yelled traumatized my wife and she couldn't sleep last night. Not only he ruined her birthday but traumatized her. We went there around 5:15pm and spent about 20 minutes test riding and calculating some numbers. After calculating some numbers, the sales man (TJ) had to go twice to his sales manager for approval but the monthly payment was somehow still high so my wife hesitated and asked me maybe we should think about it and come tomorrow morning. That's was all. Then this sales manager in duty on Oct 10 Friday, came out from his office and started yelling at us, saying we are not there to buy a car but to waste his valuable time. He kept yelling at us that his time is very precious and can't be returned once wasted. And don't come to buy a car if you're not capable of and waste his time and effort. His reaction was over the floor and goes thumping the car with his hand that was on floor. All I asked for was possible way to lower the monthly premium, either by increasing down, Or perhaps different trim that may work under my budget but no I supposed to just buy whatever this so called manager has put it on paper. But he kept yelling that you customers have all the rights in the world to waste time, and he also added we as dealers also have rights not sale a car to us. My poor wife couldn't take more of his bitterness and walked out of the door and so did I. I am not sure how they even have a business with such customer service. Perhaps, the corporate or HR can do something to this so-called sales manage. Maybe his precious time should let him keep and stay at home not spend misbehaving with customers. Note: I wanted to buy a car was putting down 8k cash and rest in finance on 2025 civic touring hybrid hatchback. read more

Great communication and friendly, helpful staff diagnosed and addressed an issue with my battery. I was helped by Joe Penebre.

I just purchase a new Honda CRB Sports L. the process of buying a car can be stressful. but not with the help of Salene and Roman. both men were helpful, organized, competent and pleasant! The entire process went smoothly thanks to them and their team. Thank you Cambridge Honda! read more

The service manager Glen makes every problem easy to deal with. I have an old (2011CRV) and it's starting to need fix it service instead of simple maintenance and they're making it feel A-OK. read more

Brought my car in to have the headlights fixed. The two men on staff (I forgot to ask their names) were incredibly helpful, knowledgeable, and pleasant. What I thought was going to be an afternoon's worth of diagnostics and repairs amounted to an immediate discovery of the problem and a rapid fix with no inconvenience whatsoever. An overall fantastic experience, cannot thank or recommend Cambridge Honda's team enough! read more

I am writing to express my concerns regarding a recent experience at your facility. I brought my car in for service, which cost over $600. Upon picking up my vehicle after paying the services, I discovered that it had been damaged, and I was not informed of this issue at any point. I had to figure that out on my own. I recommend that customers thoroughly inspect their vehicles both at drop-off and pick-up to avoid similar situations. Today I called regarding another matter which is my oil life is decreasing pretty fast compared to my other oil changes. I spoke with a Supervisor named Romelo, who seemed to find my concerns amusing. This response was unprofessional, especially when addressing an issue related to a customer's vehicle which was in your possession. Didn't care to see if my oil was leaking or nothing, just laughed. Don't come here especially if you're dealing with a Romelo. UPDATE: he's not a supervisor. He's just claiming to be something he's not. read more

I think that using the entirety of a 2 1/2 hour appointment slot to do an oil change and tire rotation is a bit much.

I get a text message from a person here and then a call. They have a new car, its one I wanted and they can get me everything I want on it and get me a great price and the car is on the lot. The next day (today 11/29/21) I get a call at 10:19am to ensure that I will be showing up for my app at 1pm. I tell the gentleman yes I will be there, he said ok confirmed. I get to Honda at 1pm on the dot. I walk in I sit, they ask for my keys so they can appraise my 2011 Honda that I am trading in, take a copy of my registration, go talk to whomever come back and tell me that they are offering me 1500 for my car and I have to put 1k down and gave me pricing. So total price of vehicle is 27k. Its about to get fun... So I just added brand new tires $500, just had the breaks, rotars and calipers replaced; $500, I had the ball joint and axel replaced $450. These repairs were just made on my car in the last 20 days. So what they were offering me was trash. So I tell the guy I am not taking that for my car and I can still drive my car and wait out this chip issue they are having that they are charging $1500 over the MSRP for. Hes like "If I get you what you want, will you close the deal" I said close the deal I havent even seen the car. This man said the car isnt even there, I was confused cause the reason I went there was because they said the car was on the lot. So they guy goes and gets someone else and he comes and says they sold the car this morning. So I said so you guys wasted my time, in which he replied "We dont want to waste your time" I said "But you have, you made me come here for a car you sold" Here are the questions I have: Why didnt the guy that called me at 10 tell me that he sold the car I was going to look at? If the car I was going for was sold, what car were you pricing me for? I am a busy person, Mondays are my rest days, I do not schedule to do anything. I take the day away from school work, I dont cook, clean and free myself of responsibility. It is my mental day and I took away from that to visit a business that lied to get me there. I am so beyond annoyed, there are so many dealerships I can go to. I didnt need to be lied to, people will do anything to make a sale. I will never step foot there again. read more

One of the worst car buying experiences I've ever had. They won't tell you the price over the phone/email and make you come in person only to give you an outrageously inflated sticker price. They then try to pressure you to buy. I literally drove an hour to New Hampshire to get my car and would do so again. I would never do business with them. read more

Used car prices are generally inflated by local standards. Completely unwilling to negotiate prices based on market value. Found a VW I was looking for and while the mileage was low the price was as much as certified preowned models several years newer, The manager scoffed when I made an offer below sticker on a 10 year old car. What kind of used car dealer doesn't negotiate price? Very dissatisfied. I attempted to reach out one last time as I thought I'd give them one last chance, but completely unwilling to budge from thier inflated sticker price. read more

Sales manager Javel Sosa is cocky and rude. Doesn't want to explain pricing over the phone. I asked him to break down the pricing for a car he wants over $45,000 for, and he just couldn't be bothered. Probably the worst, most toxic sales person I've ever encountered. Very unpleasant to deal with. I guess they have so much business they don't need anymore. I decided to go with Herb Chambers in Burlington, better pricing, nicer to deal with. I'll never return to Cambridge Honda, even to service my CRV hybrid. Horrible. read more

never in my life have I had such a terrible experience. my elderly parents went to buy my mother a car. They told her one price then wrote a price $2500 higher on the paper work. she called me because she didn't notice right away. I called and asked to speak to the sales manager, because I live 2 hours away and couldn't be there with her. That, I'm going to use the word boy, because no man would be so rude and condescending. He stated my mother was a lier. Now my mom should be in line for sainthood, she literally can't lie. I informed him that both my parents heard the first number they were given. so then he went on to call them both liers and say his sales person never told them that and that the car price never changed since they walked in the door. He got loud on the phone with me and was so unprofessional. How he even has a job or gets anyone to buy a car from him I haven't the slightest clue. I eventually just hung up on him because I was not going to continue being spoken to like that. They pulled a bait and switch on an elderly woman. My poor mother was in tears after this entire ordeal. The local homeless man has more integrity and trustworthiness than these snakes. Don yourself a favor and search for a car literally ANYWHERE ELSE! read more

I am giving Honda of Hollywood 5 stars for their willingness to go the extra mile to fix a problem. They went above and beyond to show me generous hospitality (washed my car and fixed a cracked back light without charge) after a mishap happened during my car's repair after an accident. I brought my car in for repair after a minor fender (and front quarter panel) bender. I was taken care of Jorge in Body Repair and was assisted in getting a car rental brought to me during the repair window. The communication was prompt and kept me up to date on the 1.5 week repair. Upon the final delivery of my car, Jorge discovered that my car windshield had some how been damaged since I left the vehicle in their care. He didn't notice the issue until he handed me my keys and admitted as much. He apologized and promised to make it right. There was some back and forth initially about whether or not the accident could have caused the damage (I did not think it was possible), but Jorge agreed to take full responsibility for the damage and promised to make it right. About a week or so later when the glass arrived, I brought my car in for the repair. I was out of my vehicle for about 2 days, but when it war returned it was deep cleaned, washed, and a broken side light was fixed free of charge. Though the whole thing was a bit rocky at first, I was impressed with the attention and commitment to making things right after all. read more

I am furious! We bought 2 cars from these guys. But when I wanted to cancel my service contract - forget it! They didn't return my calls then hung up on me. "Salem" was beyond rude. Worst service ever and I still haven't managed to cancel the very expensive "service contract." read more

Ok business. Sales managers could be better. Fast process and management but information isn't very accurate.

I went for service; to a Gentleman named Joe B. He was kind, friendly, and knowledgeable. He said it would take 3 hours, and I asked if I could pick it up the next day, and he said no problem. That day I did receive a message saying the car was ready and thank you for. I was having it. I serviced Joe B from Honda and took the time to leave a thoughtful message. The at has been fine ever since read more

I had a very good experience at this dealership. My car was yelling at me to get it serviced every time I got in, so I called for an appointment. On the day of, my doctor called to tell me that they had to change the time of an already scheduled appointment, so I had exactly an hour for the car. When the guy at the service desk heard that, he said they'd get me out in time even though they were busy. Right on time, my car was done and I made the other appointment with 5 minutes to spare. They did not try to sell me extra stuff, and the price was fair. Thanks, Cambridge Honda! read more

Had a good experience with Joe. He helped me get a rental and keeping me up to date with what was wrong with my car and how soon things will be completed. read more

Mike Carroll made the process very smooth, and did a great job getting me a fair deal for a fantastic car! It goes without saying that this is a competitive time to be in the market for a new car! After doing my research and shopping around at different Honda dealerships, Cambridge Honda by far gave me the best experience. read more

Long overdue review here for our above-and-beyond experience at Cambridge Honda! Our car's air conditioning broke in the middle of July 2020 when I was 9 months pregnant, so we were in a bit of a desperate situation. We discovered that the repair had to be done at a dealership because of the kind of car we have, so we opted for Cambridge Honda which was nearby. I dropped it off on a Tuesday morning and it was ready by the following afternoon--and that was only because they had to wait on a part! And the price was exactly the same we'd been quoted elsewhere, and in line with what my own research indicated was reasonable. But where these folks went above and beyond (and I bet any people from Cambridge Honda reading this probably remember me) was that I ended up going into labor the day I dropped off the car, and couldn't pick it up! They were awesome--they held onto the car until the day we were discharged, and then dropped it off for us at Mt. Auburn. This dealership definitely has our business for future car repairs. read more

The worst Honda dealership in the greater Boston area. Extremely rude sale manager. I do not recommend anyone to go there

The girl that works at service is rude as fuck! Very unprofessional & most definitely shouldn't be working there! I know how they can have someone as rude as her work there! she has a very poor attitude and she just hung up on you with out saying anything ! They need to reevaluate their employees! Starting with her! Makes Me laugh knowing that I'm not the first to complain about her with in the last couple of months. Should Definitely tell you something! read more

I have a family member that works on cars for a living and has done maintenance on my car since I've purchased it new in 2013. Taking my car to Cambridge Honda is the first (and will be the last) time I have taken it to anyone else. I needed to replace all 4 tires on my vehicle - I purchased all 4 tires online myself and came in only needing to switch out the old ones. First off, it took over 2.5 hours after my scheduled appointment to drive away with my car. I was frustrated at how long this took, considering it was routine maintenance and I had purposely selected an early morning time to avoid delays. My rims were scraped to shit after I got my car back, too. Not the biggest deal but seems like something you might avoid doing to someone's car. After receiving my car back, I've been having issues with car's control system informing me when a tire is low pressure. I've manually checked all four tires and my front passenger's side wheel is 7+ PSI less than the rest of my tires and my car's system wasn't notifying me about low pressure. I've taken my car back to my family member and we've taken the wheels off together to see what's up. Lo and behold - 2 of my tire sensors have been replaced with used, aftermarket sensors, not even Honda brand. They were rusted and corroded - they looked 20 years old. My other two Honda sensors from my original car still look like new, so it's VERY clear that the other two have been replaced. Bonus, either the computer wasn't reconfigured with the aftermarket sensors (turned off????) or the parts were broken when they put them on because those two tires basically have no sensor, and the one that was low also had a leak where it connects to the tire. We let air out to well below the threshold of triggering my low pressure sensor (20 PSI) and it still won't trip, so it is clearly not working. Why did I pay extra to take my car to a HONDA dealership only to have my car fucking broken? I was not informed any parts were replaced or had been reconfigured on my car. This is a liability. Makes sense for why it took over 2 hours, they were replacing parts on my car. If you're like me and thought going to a HONDA dealership meant they would take care of your HONDA car, you are wrong. read more

Salem was our sales rep and was great. He told us the pros and cons of each car we had picked out online. He made sure that all of our questions were answered. He was professional and kind. He def was the reason we were able to snag a great car at an outstanding price in a HOTT mkt. Shout out to Salem!! read more

Trying to schedule service for a factory recall. Service doesnt answer the phone, so I leave a voicemail. No response after a week. The web site says yo should call to arrange recall serice. I used the web chat to leave a message. Got an email saying they would contact me promptly to arrange an appointment. That was 5 days ago. Essentially impossible to arrange service. This is a safety recall mandated by the government. read more

Bought a new CRV and had a great experience. They were very good with pricing and customer service. Joe in the service department was very good any time we needed warranty repairs. read more

They told me I could test drive a car over the phone. I specifically asked how it worked, and they never mentioned I couldn't leave the parking lot. I would have been okay with this and said no thank you if they were honest. Instead, I took a day off of work and walked an hour to the dealership. When I got there, they didn't even have the car I was most interested in and only then informed me that I couldn't leave the lot with the other one I appreciate that they are trying to be responsible during the pandemic, but being disingenuous to your customer to get them in the door is shady at best. When confronted, the manager wouldn't even admit that this was dishonest He also explicitly lied to me by saying that other Honda dealers weren't doing test drives right now, "he called his friends who own other dealerships". The first other place I called got me in the same day, and I was able to test the Honda cars I wanted on the road, granted I had to walk five miles to get there because I'm avoiding the T during COVID-19. read more

Called to confirm a specific car model was in stock and was assured it was. Arrived at the dealership and was told the specific model was not available. Staff at dealership particularly unhelpful. Would NOT recommend. read more

Ugh. I'm feeling annoyed with the service department. A few weeks ago, my CRV's wiring was chewed through by some rodents. Them: You must have a lot of squirrels in your area. It'll be $400 to fix. Me: Um, I don't think we have more squirrels than other areas? [Google it.] Oh, it looks like the wiring is coated with soy, which attracts squirrels? And this is a super common problem for CRV owners? Them: Oh, right, yeah. You should spray some kind of deterrent on your car. You can find it at Home Depot. Me: Oh. Well, is this covered by insurance? Them: [Laugh.] No, this kind of thing is never covered. A few weeks later, I get around to calling Liberty Mutual. Apparently, it IS covered -- and it's a common claim. But, because I don't have photos of the damage, I'm out of luck, and won't be getting reimbursed. Thanks guys. (Two stars because they do seem to do good work.) read more

At Cambridge Honda the Service and Body shop do not speak to each other and there is some kind of problem between them. I got caught in the cross fire and had a terrible experience. In addition, three times on the phone someone either hung up on me or the phones were not working,plus the Service Manager's phone was full up and not accepting any more messages and one person was very rude.. Another person in this whole equation has a big chip on his shoulder and an anger management problem. Someone else tried to help and do a good job but because of the problem between the two depts he actually made things much worse. It was because of him that I was caught in the cross fire. When I finally got my car back,, Cambridge Honda left me with NO GAS at all - just a big warning pop- up in my car telling me NO GAS. I barely made it to a gas station. They also left all the electrical things screwed up so no clock working, for example, And insult to injury, my car which was very clean when I left it off, had a huge mess of mud all over the inside of the bottom of the door - truly filthy. It needs a bucket and a sponge and the rug is bad too. Thanks a lot, Cambridge Honda! read more

I never write reviews, but I had to say what was my experience at this dealership. I had a great and comforting experience with the finance manager Guersy, he was very helpful & super respectful towards my mother and I. Once you're in his office, you will most certainly be taken care of! On the other hand, the store manager Javel Sosa was very rude & unprofessional. He had no patience and seemed bothered anytime questions were asked. Instead of listening, he wanted to argue be careful with him! read more

Very responsive salesperson, but incredibly pushy and pressured me to buy a car immediately even after I was very up front and said multiple times that I did not want to buy a car that day. Also a pain to negotiate with, as he did not believe anything that I said. Ultimately I decided not to do business with this dealership. read more

If I could give this place -5 stars I would. The sales department told me I would get my car on a particular day and they did not follow through. Then they put me in a rental, and next thing you know I'm getting sent a bill for $936.10 for damages that occurred while the car was parked on the lot of Cambridge Honda, from Enterprise Rent a Car. I dropped the car off at 1 PM to pick up my new car, THERE WAS NO DAMAGES. And Kerry verified that it in fact was not damaged by me. They never brought back the rental until almost 24 hours later. So that is MY NEGLIGENCE? CERTAINLY NOT! This place is been known to damage cars in the lot, because it is too small, they have no surveillance cameras around the whole perimeter of their lot, as they had stated THEMSELVES. They are telling us that there is no way to prove how the damage was done, however the person selling me the car by the name Kerry Melo in the sales department, told me that there was nothing to worry about, that they would cover the charges for the damage, since they were negligent in not having a surveillance camera, and dropping off the car to enterprise almost 24 hours later. The sales manager Jevel also stated and promised, that the damage would be taken care of by them. We asked for something in writing and they declined. Now I wake up this morning to an estimate for almost $1000 worth of damages. I'm reading the estimate and none of it adds up. Why should I have to pay for damages to a car that happened on their clock? When I picked up my car they looked over the rental and said that everything was "all set " When I went down after enterprise they contacted me they also said that they (Cambridge Honda) would cover the damages and it was "all set". Not to mention when I picked up my car there were scratches all over it l, how do you sell a car in that condition? What kind of customer service is this? I now have to take time out of my day off to go and get the scratches fixed that clearly their lot also damaged. The customer is always right. I am now having to obtain a lawyer to sue Cambridge Honda for their negligence, because I know I didn't damage the car, it was their negligence, and any dealership should have surveillance due to the fact that cars could get stolen. Or in this case, damaged. And you better believe they WILL BE ALSO FOOTING THE BILL FROM MY LAWYER AS WELL! If my brand new car could have scratches all over it, then explain to me how this car also has scratches on it which goes to show what type of messy business that they run. They leave their lot open 24 hours a day, people come through there during rush hour from fresh Pond Parkway to make a shortcut. Anything could've happened, but I know that I am not responsible for it, because the car only went two places. To my job and to my house. The car was parked in my driveway, there is no way the car could've been damaged in anyway shape or form, and ithey COMPLETELY dropped the ball. I would've never had to get a rental in the first place if they kept their end of the bargain and promised me the car within two days time of the day that I signed the agreement to buy the car. should've never had to drive a rental in the FIRST place and it SHOWS their lack of customer service IN crossing their own T's and dotting their own I's. So in closing, if you feel like getting completely aggravated and hit with felonious charges then go right ahead and buy a car from them. But if you would like to be able to buy a car and be given a promise to receive the car that you bought and paid for on the day THEY PROMISED. I suggest you go to another dealership. And another thing I'd like to add please refer to the pictures and then please refer to the estimate. You tell me if that makes any sense it's for a scratch on the door, and they're charging me for taillights? something is seriously going on and there is some type of corruption. read more

Cambridge Honda - Felonious charges due to there negligence - Car Dealers Near Me - Cambridge, Massachusetts

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Poor communication. I've been trying to get an oil change here this morning. I've called two times to ask about whether it's possible, and each time as soon as I mention the word "service" the rep reflexively forwards the call without another word. Problem is that the service department has not been picking up. It just rings and rings and rings. I called back a third time to try to explain this. All I wanted to do is ask the woman who answers the phone whether the service department is open, and whether it might be possible to get service. I started by saying, "I've called two times this morning to see if I could get an oil change..." but before I could even get out the words "...please don't forward my call," she'd already forwarded it. There's a thing called service, and there's a thing called impatience. This is not service. I'll be taking my car somewhere else to get an oil change today. read more

Do not buy a car from this business. I just purchased a car from Honda Cambridge and I am so frustrated with the process. At every step in the process the employees were unprofessional and poor communicators. Shockingly irresponsible and sloppy with a return customer making a big financial decision. read more

I'm not one to write reviews in general but my experience was so terrible at Cambridge Honda that it left me no choice. Firstly my apologies to Mike Carroll. He was an exceptional salesperson who we literally went back there for specifically. I would work with him again in a heartbeat. The General Sales Manager Javel Sosa however, was hands down the most unprofessional, rude, condescending person I have ever had the displeasure of interacting with. We weren't sure if we wanted to go with the car he was offering on the first day and told him that we'd let him know by end of day. When I went to look at the offer one more time he quite literally snatched the paper from my hands and snapped "NOPE, thats mine" which was off putting at minimum. His interaction with us was the real reason we were considering finding a deal elsewhere, not the deal itself. When we went back to buy the next day he was even more rude, outright insulted our intelligence, and when I asked him not to do that (insult me) he told us we were being combative and argumentative. Before I could say that I would take the deal, he yelled at us that he wasn't offering it anymore and that we can go buy a car elsewhere and that he didn't want our business. There was a show room full of people all staring and they were horrified.What is even more frustrating is that I'm a nurse with very few weekends off (especially holiday ones!) and I spent my entire weekend back and forth with them and nothing to show for it. If you are in need of a new car, do yourself a favor and go literally anywhere else. read more

Actually, I would like to give it a zero star. I had a similar experience to Brendan. The fat manager first offered me a very disrespectful price for my car, then scoffed at my own offer, which made me very uncomfortable. Yea, what kind of used car dealer doesn't negotiate the price? I finally found another dealership to sell my car at a price even much higher than the offer I made for Cambridge Honda. read more