Just had my latest service on our 2025 Honda. We have been buying And servicing our Hondas at this dealer for years and they have always been completely helpful, friendly and competent in our experience. Much thanks today to our service advisor ,Matt, who handled our service and our concerns today. He was great as usual. read more

I went there today 9/21/26 to help my nephew purchase his first car. Which should have been a happy time. It's his first big purchase. He had his eye on a used Civic. The salesmans name is Anthony Ospina. He literally is thee worst salesman I've ever dealt with. We asked what he could do on the price, and of course his answer was it's already at the lowest price. So he didn't even ask if he could do anything with one of his managers, just a hard no. I told him we were going to look around and price comparison. He told us there were no other used Civics in a 200 mile radius. Which we all know that's a lie. And when we told him if he could hold the car for a little while he said he has someone coming in about a half hour after us that's interested in that car. Which was lie number 2. When Anthony knew we weren't going to buy the car, he stormed away from us like a 2 year old. No thank you for coming in, no goodbye, good luck. Nothing. Didn't offer a water, coffee while we were there. Very rude and childish person. We left and went to another dealership and guess what? Another used Civic! And I didn't drive over 200 miles to find one! Another lie. Well we were greated with a warm welcome, asked us what we wanted and sat us at his desk. Brought the car right up to the front door. Gave us the keys and said take it for a ride. We did, great car but my nephew didn't like the color of the inside. He wanted the one at Mcgovern. He called Anthony Ospina and said we'd like to come back and try to get him to give us a better price this time. Anthony Ospina told him they had sold the car. My nephew said okay thank you. Hung up, within two minutes Anthony Ospina called back and said the person just backed out of the deal. Lie number 3. I knew he was full of Sh*t from the get go but the car was for my nephew. And he was already approved for a loan from a credit union. With a really good APR. He told him he'd match it at Honda and take a $1,000 off the car he said he couldn't from the start. Lie number 4. He also said if he didn't use Honda finance he'd have to pay full price for the car. I've been buying cars for a long time and know how things work and what these dealerships can do. They just expect all people to be stupid and not question them. The reason he wanted my nephew to finance with Honda is because for every car they have financed through them they make a pretty good commission. And that $1,000 he offered would be made back 10 folds on the kick back they'd get from Honda's bank they used. Which now the $1,000 he thought he would have saved, he'd pay more than that in the higher finance charges. My nephew agreed and I told him what there trying to do. But he wanted the car. Now instead of Anthony Ospina saying congratulations to him he took us to the finance guy who's name was Ben. Very nice made us feel welcomed offered us something to drink. None of which Anthony Ospina did at all. As we we're leaving one of the managers called Anthony Ospina over to say goodbye to us. At that time I asked Anthony Ospina for a few oil changes for the first time young customer. Right away he said NO. Without hesitation. I said really? Yep. He said I already saved you a $1,000! Again lie number 5. So I said how about your manager, as I turned to the manager he yelled out NOPE. Didn't even have to ask him. He said we don't do that. Again, really? You can't give him a few oil changes? Nope. As we were walking away the other manager said "Don't tell anyone I did this but I'll give you the first one for free. I think he said his last name was Lopez. What a sport he was. But if I'm correct every dealership always gives the first oil change for free. Not everyone knows that and they don't tell you either. All complete losers in my book. I told my nephew don't even go back for it. You got the car now stay away from there. First off, I don't recommend going to Mcgovern Honda in Everett. Because they will do nothing but screw you and they don't treat you right. And they will tell you their not making any money on your deal! Which is a HUGE LIE. I'd give no stars if I could. Be warned. They all Su*k there. This is 100% the truth. Update...Update... Because I left a bad review on line about Mcgovern Honda in Everett Anthony Ospina called my nephew and told him they cancelled his contract. Talk about babies! Mcgovern Honda is mad because they got a bad review. Boo hoo hoo! My nephew is very upset but I know he can get a much better deal. Shop at your own risk. Hopefully this review will make you think twice about going there. read more

I used to come here regularly for repairs, as I trusted the dealership I purchased from. As time went on, service has gotten worse and more expensive. The last repair is the nail in the coffin. They messed up a side view window repair (it just fell out 50 miles later when the door was closed), and then wouldn't give a refund for their incompetent $300 repair or any kind of discount since their original quote was 3x less than the actual quote ($900!). In the clown show, the person was like oh, it's easy to pop back, after which the mirror immediately fell out and shattered. During later discussion, he then said we came in with a shattered mirror. read more

I will go here over Arlington any and every time. DOS: Dec 2025. I was greeted as soon as I came in. Didn't know where to park or enter -it's a temp location. Garage is off site. Just pull in, and use either the from door or the door on the left side. The big part in from, which looks like a showcase, is where you ultimately want to be. Friendly people, helpful, listened thoroughly and took time to try and diagnose the privilege. Texted /emailed suggested work to be done. Solid communication throughout. Also excellent follow up after the service to make sure everything was good. Would do this drive again. Everyone in the waiting area said the same thing -they came unhappy from another location but were happy there. Thank you Rick! read more

It's the dealer so of course you're going to pay more for labor, but for certain car problems I'd feel safer going here. I had my oil change done here on my 08 civic and also both driver side windows fixed. They installed the window regulator that I bought myself online and also fixed my rear driver window at no cost, since something has been unplugged since before I bought the car. Wait was around 4 hours but that's okay again it's the dealer and they're going to be busy. I'd also like to thank Andy for the great customer service and communication. I have weight off my shoulders now about my car thanks to this dealer! read more

Go to JACINTO BATISTA GONZALEZ!!!! He is one of the best car salesmen to come by. He is honest, won't try to overpower you with things you don't want and to be quite frank super knowledgeable with cars. I also have to give a shout out to Darly- one of the managers who assisted in the sale of the car. He was also super knowable and reliable. Would highly recommend buying a car from this dealership! Go see JB ASAP! read more

I brought my 2025 Honda CRV back to McGovern for my 1st free oil change. Bobby Gazza was fantastic -- very pleasant from the moment I arrived. Kept me informed while I waited for my servicing. Bobby was very professional and efficient and I would highly recommend. read more

Great diagnostic services. Wasn't satisfied with another Honda dealership and came to McGovern. They did a deep dive into the issue and gave a detailed email and explanation of the problem and offered great recommendations. Very satisfied. Ryan kept me in the loop and has great communication, which is rare for most shops. read more

It am neutral on this one, wrongs got righted; we all make mistakes, so let's just own up to it, unlike other dealerships. There was a miscommunication in which the salesman sold the car but didn't inform me. That resulted in a waste of some of my day. That said, a top manager called me to get my side do the story, apologized for the mishap and offered to make it right. I had moved on, but felt I should change my review based on that interaction. read more

My husband and I had done a lot of research before buying a new car and chose McGovern based on reviews and the dealership is close to us. We spent two hours with Gabby on a Friday night then went back to test drive 3 vehicles on Saturday. I was shocked to find out she had only been with McGovern for two weeks because she was very knowledgeable about the different models and willing to spend time with us until we felt comfortable with our decision. Everyone we met was friendly and professional, people we didn't meet congratulated us on our purchase, and people often asked if we needed anything. We never felt pressured into making a decision and never felt we were inconveniencing anyone by test-driving 3 cars. We're very happy with our new CRV-Hybrid and would recommend Gabby and McGovern. read more

My wife and I had purchased all of our vehicles here over more than a decade. This dealer always seemed fair and cooperative. But over the last 5 years or so, they have been less and less responsive and their pricing has not seemed to be competitive with other Honda Dealers. To the point where we have gotten. 2 of our last 3 vehicles elsewhere. I have always tried to give them some grace as we had a long standing relationship with them, but just had an issue that will keep me from going back. I purchased my 23 Ridgeline from them in Feb 23 after I had them tell me they really wanted our business back after I purchased a 2022 Ridgeline elsewhere (it was totalled in an accident that was other drivers fault). After having my 2023 from McGovern for around 14 months, we ended up purchasing a 24 Odyssey at another dealer, at which time that dealer told us about a service package that covers the first 2 years of oil changes, tire rotation, etc. I was surprised at the new package and the salesman told me that they service had been in place since the 2023 models when I asked of it was a new thing. I called McGovern's service dept and asked them to confirm if my truck had that service plan in their system... which they told me it did. When I stated that nobody at the dealership had told me that, they hung up on me! I tried emailing my contact, who was a sales manager, and NO REPLY over a week and a half. I had asked if they could restart my 2 years since they failed to tell me anything about the service plan or if they would reimburse me for the oil changes I had paid for elsewhere. Crickets. Seems like in order to get a reply, you have to post reviews on social. I have written Honda Corporate, but nothing back from them yet either. If you are looking at getting a Honda, I would recommend checking with Herb Chambers in Burlington, Rte 128 in Reading, or the Lynn Dealership... not this one. It is a shame, I knew a lot of people who work there or used to. Seems like their customer service had deteriorated since they were bought out and changed from Honda Cars of Boston to McGovern. read more

This was my first time purchasing a car with my husband, and I'm really glad we went to McGovern Honda. The entire process of viewing their inventory online, booking a test drive for the model we wanted, visiting the shop and testing the car, discussing the price breakdown and paying for the car was seamless and fast. The staff (especially Danya, Heidi and Randy) were very responsive and took care of us from start to finish, answering all our questions patiently. We never felt pressured to buy, and we were given space to discuss our finances privately, which we really appreciated! We've also taken our car to be serviced here and they did a thorough inspection. I didn't wait too long, and the waiting area is comfortable with lots of seating and coffee. Would highly recommend this location for both purchasing a car and getting your car serviced. read more

Good afternoon my name is cesar jordany baez villar, I'm here because my rights were violated and I have just been frauded in the first purchase of my first vehicle, clarifying everything negotiated with the seller it was not fulfilled due to the fault and negligence of the finance manager Ben dorme , I practically ran out of money to be able to buy this car and I had to last 2 years of hard work to be able to have it and in agreement with the seller I gave advance 20,000 so that my monthly payments would be 784 so that I could pay for it without any problem, so that everything is perfect here, I buy some of them Guarantees for the good seller but when they charge me for the first payment from the bank that I finance, they take out of my account a first payment of 1,196.51 and then I proceed to call the bank thinking that it could have been a mistake since my payments were 784, but when I talk to the bank and explain the situation, they told me that the dealer is responsible for the mistake and them they recommend me that I go to the deler since they could fix the problem and I make an appointment with the finance manager Ben Dorme, the first thing is That he should not be the finance manager because he admitted in my face that they make the mistake was on the part of the dealer responsibility and that happen because it was his day off them he could not help me to fix the mistake they did unfortunately and that there was nothing to do and he did not look for it and he made no effort to find a way to help me since I was not my fault, on the contrary, I trusted him and they did not comply with what was agreed and now I really do not know how I will be able to pay that vehicle and I'm super worried and I do not know what to do, but I write this for people who plan to buy a vehicle in this deler, do not buy it because there is no order starting with the finance manager Ben Dorme who does not know how to provide good customer service and cheats the client because what was agreed is not fulfilled and does not provide any solution and they practically leave you with a problem please do not buy or do any kind of business with this dealer, they are not serious and trustworthy people everything is a fraud and total deception. read more

Had to pay $200 just for a diagnostic test with nothing done to my car (no labor) and on top of that, I have a warranty with Honda and they kept my car for over a day. Better off going somewhere else where you won't get your time & money wasted read more

Start by checking the Yelp reviews you'll find that they have 3.5 stars, and all their genuine feedback you'll find there. As for their Google and Facebook reviews you'll find that they'll try to guilt trip you into leaving a positive experience while you're in the dealership My horrendous experience started on Thursday 6/9/22, and I've already had to drop off my car in a two truck on Tuesday (6/14/22) after Honda got their hands on it for doing a simple transmission flush. The 21 multi point inspection which they claim they did shows that no additional service was needed on Thursday, more specifically the drive belts. (Spoiler** they clearly didn't do an inspection). On Sunday a check engine light for check charge system turned on, as well as my battery light. Fast forward to the following day first thing in the morning after scheduling another maintenance with Honda (at least they can do that right) my car lost its power steering, smoke/steam from the engine, lost its AC, and every single light lit up on my dashboard. Shortly afterwards my car broke down in the middle of the highway on the way to Honda. Luckily I was able to put it on neutral with help of another vehicle who helped me push it to the breakdown lane. Additionally they ran a diagnosis for an issue that clearly shows up when a proper 21 multi point inspection is done, which they claim they did on Thursday. If this was properly done, 1) I wouldn't be charged an additional 140 dollars. 2) I wouldn't have broken down on a busy Highway due to their negligence and incompetence. 3) my safety would not have been at risk. Please avoid at all cost. -Also did not get my free car wash which was supposedly included. read more

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I've been having my hondas serviced at McGovern Honda (formerly Honda Cars of Boston) for over thirty years. I normally wouldn't recommend having your car serviced at the dealership after it is off warranty, but I have no complaints about the service I've received, both on my auto and personally. I purchased at another local dealership once who had the model in stock I wanted and refused service when I received a very high estimate. At McGovern, I was told there was not need for a new $800 item; only a belt was needed to correct the issue. Regarding purchasing a new honda, two years ago I went to another dealership on the north shore which was highly recommended by a family member, the price I was quoted for a lx was more than I paid for my exl at McGovern. I highly recommend McGovern Honda. I have full confidence in the service and sales staffs and will go only there in the future. read more

Leased a new Honda with these guys during Memorial Day weekend. Special shoutout to Sim and Oscar for making this such a smooth process. We didn't have to wait too long and the paperwork was an absolute breeze. Don't look anywhere else but here for your next Honda! read more

McGovern Honda - Honda Civic 2019 LX - Auto Repair Near Me - Everett, Massachusetts

Got my state inspection done here and was told I couldn't pass due to having non-factory windshield wipers? Seriously? I've never heard of such a thing, and these same wipers passed inspection last year at this very same place. I even checked the wipers myself and they're still in great condition. No streaking, squeaking, or signs of wear/tear/cracks/rips along the edges or signs of the wipers coming loose. As a result, they tried to upsell me $90 of their factory wipers to replace this one, to which I declined. Safe to say I'm never coming back. EDIT: Day after this incident, I got a call from Rocky. Rather than admit they tried to scam me, they pushed the agenda that non-factory wipers were still not something that is allowed to have for passing a state inspection. Additionally, they tried to give me free wipers if I took down this review - why would I need to replace my wipers if mine are fine? I calmly gave a counter statement to this and declined, to which Rocky said "Ok" and hung up. This was honestly the worst scam tactic they could've pulled. Rather than try to convince me that my wipers are in defective in some way (in which, they're still in great condition), they just flat out told me aftermarket wipers are not allowed. The former reasoning would've raised more skepticism in my claim about them trying to scam me if I were to share these among folks, but they went with the latter reason to try to upsell me their wipers and it's obvious they take me as an easy target to sell their services to. Furthermore, there's nothing within state legislation that says you can't use wipers merely bought from an auto part store. Why even sell wipers at the store in the first place if it weren't allowed for use? This whole thing was silly. EDIT2 (In reply of the google review response I received from the business): Hey, interesting to hear it's now mentioned that it's because my wipers were somehow streaking...I wonder why that statement is brought up now and not before. As I said, the wipers were in great condition still. In fact, after that day, I went somewhere else and had them check it out and got my car inspected there. Safe to say, everything passed and my wipers were completely fine. None of that streaking or squeaking going on! They'll definitely be getting my loyalty for their services, and I'll even get peace of mind knowing they would never charge me $90 for wipers. Hope you take care :) read more

Worst service experience I ever had.. sales consultant very disrespectful and lazy.. he show no interest on trying to sell.. so we decide to leave .. I'll never recommend this place read more

Horrible Dealer. They thought I had zero car buying experience and pushed me with bunch of lies, like "MSRP is not negotiable" "Honda doesn't allow discounts". Save your time and go to somewhere else. read more

After having a bad experience at another Boston dealer I decided to visit Honda Cars of Boston. This was the best decision I made and I had one of the best car buying experiences I have ever had! I walked in and was immediately greeted by Giovanni. After being misled at the previous dealer, I thoroughly appreciated his honesty and transparency throughout the whole process. It was quick, easy and stress free. His commitment to his customers is very obvious. I have received several calls and follow up text messages. He went above and beyond to make sure I was happy and that I got the best deal possible. From the moment I walked in I felt comfortable. I never felt uneasy or unsure of my decision. I could tell that Gio and A.J. (Director of Finance) care about all of their customers and work very hard to make sure they have a great experience. Every single person that works there was extremely friendly, personable and helpful. I would hands down recommend Honda Cars of Boston to anyone looking to buy/lease a car! read more

McGovern Honda - LOVING my new car! Thanks SO MUCH to Honda Cars of Boston! - Auto Repair Near Me - Everett, Massachusetts

Worst place ever. Jose L Gonzalez Merino, one of the uneducated car sellers there, refused to sell to me because I was black. Will never buy from McGovern every again. read more

The service department is beyond horrendous. I cannot believe how much these jerks tried to upsell me for a routine maintenance. Filters, new parts, all this stuff for unreasonably exorbitant prices all while they hold your car hostage and make it sound like you need to literally replace everything or your car will fall apart. I've been to honest dealer service departments and I've been to greedy dishonest ones but I have never been to one as 100% terrible as this one. Never going back here and unless they change everything about how they do business. read more

Our daughter went in for Oil Change and they handed her a laundry list of Recommendation for Service, thousands of dollars. My mechanic services the car every 3,000 miles. The services recommended are a total scam, don't trust these guy. read more

COME ON A SUNNY DAY!!! Or maybe just don't come here at all... really. Manager said our offer is too low because the sales man was running around in the rain to get cars for us to test drive. He worked too hard to get this kind of a offer. The sales department here should close on rainy days!! HONEST OPINION!!! :) Asked for counter offer and they refused. Basically kicking us out with a passive aggressive attitude. We will come back on a sunny day then, thanks! Just kidding, dont think we will EVER come back to this Honda. We bought the car at another location for a great price. Not complaining about the salesman, but im just impressed with how the manager talks to customers. We are purchasing an almost 40 thousand dollar car after all... not a $3 meal at mcdonalds. read more

I was trying to buy a civic SI. McGovern marked up the car by $5k. Sales associate kept calling and emailing me persistently after I walked away on their markup. I had to block their number. Avoid this place there are better places to buy your Honda. I ended up getting a Subaru WRX instead. read more

Cambridge Honda wasn't picking up the phone, so I took my car here for a factory recall issue. I also did a routine maintenance, and was quoted $140, which was fair. While my car was there, I received a list of necessary additional repairs. Air filter? $60. Windshield wipers? $100. And so on. My local mechanic, Car Zone, charges $15 for windshield wipers, and an air filter is under $20 on Amazon. Their quote added up to over $1000, with each price inflated 2-3x over my local mechanic. I'm going to have the same work done for around $300. When I picked up my car, there was a "shop fee" surcharge tacked on. When I questioned it, I was told it was customary. Wasn't worth a fight, but no shop has ever charged me a "shop fee" before. I think Cambridge Honda is worth the wait for factory issues, and my local small shop, Car Zone is Somerville, is definitely worth it for routine repairs. I should have checked reviews. Update: I took the car to Car Zone to have the same work done. Car Zone quoted me about a third of the price over the phone. When I showed up, Murph lifted up my car, walked me through the long list of things McGovern had recommended, and showed me my car didn't need a darned thing done, except for the windshield wiper (which I could do myself). Murph sent me packing, without charging a dime. $1000 in repairs went down to $45 on Amazon (I bought new air filters before seeing Murph, and I just ordered a windshield wiper). read more

Came here for an oil change twice now... The first time took over two hours (with an appointment). I was told 45 minutes when I checked in. The second time took an hour and a half (with an appointment) and I think it would have taken 2 hours, if I didn't need to leave by a specific time. Don't come here for service if you plan on waiting for your car and expect it quickly... you will be here all day! I have since switched to a different dealership south of boston and had a much better experience. read more

Let me start off by saying I haven't purchased a vehicle from Honda cars of Boston. I've lived in Boston for 5 years and have been to many dealerships for service that have terrible customer service (HONDA VILLAGE IN NEWTON) and a few others. My fiancé told me to try Honda Cars of Boston and I've been going to them for the past 2 years. Great professional service every time. I know it's a small thing but they even wash your car when your service is done (lots of dealerships don't do this). Only point of criticism would be if they keep your car overnight you aren't offered a courtesy car, you have to rent one through Enterprise. Not a huge deal but maybe this is just with Honda's and not with other car brands like Lexus and Audi. Long story short, great dealership and when I eventually get a new car, I'll be going right to Honda Cars of Boston for it! read more

Visited McGovern Honda to view a two year old pre-owned vehicle they advertised online and once we arrived they said the car wasn't actually available on the lot. We did walk around and found a similar model/year, but the salesperson came back and said they lost the keys to that vehicle and couldn't show it. When we asked to see any of the similar model/year vehicles which were on the lot, they said they didn't have enough info about those vehicles to show it to us. Very sketchy. I'm hoping this wasn't a racial issue, but educated enough to know it was. We considered asking for another salesperson, but not willing to give my business to this type of company. read more

I recently visited McGovern Honda after having a disappointing experience with another Honda Dealership. McGovern restored my faith in Honda. Dennis, on the sales staff was informative, patient, & organized. McGovern had the car I wanted on the lot & I was able to drive out in my new car within hours. read more

I leased my car in fall 2020 when it was still Honda of Boston. It was a decent and relatively smooth experience. If I had any idea that it would shortly be sold to the most incompetent company with such lousy customer service, where nobody EVER answers the phone, there are no voicemails for anybody, I would have never done it. I really regret doing so and once my lease is up, I will be going elsewhere. Worst service ever. I had three times from past spring when I needed something relatively minor, and no one ever called me back after about an hour of being transferred around from one extension to another. Not a single question answered, or request fulfilled. Just miserable experience all around. read more

I was looking for a hybrid and called around to about a dozen local dealers. There are none available but I could either wait list or factory order But, I could not get one for msrp and they wouldn't guarantee when it would arrive. I stopped at McGovern and they would have one soon but also upfront said it would be more than MSRP. While writing up the deal the manager came over to my salesman Fitzy and offered to give me one coming off the truck right away. Call me a happy customer. Need a Honda, call John Fitzpatrick at Mcgovern Honda. read more

Scheduled a 7:30am appointment on a Wednesday. Admittedly was 5 to 10 mins late (my bad) but I called on my way and was instantly told "oh that's no problem." Now I wonder if that's because they weren't going to honor my appointment anyway. I checked in around 7:40am and was told it would be a 90 minute wait. Seemed reasonable, only two other people in the waiting room. Turns out that was 2 hour wait for them to do their standard inspection and verify the service I was asking for. Another 90 minutes and counting since I authorized service and I'm still sitting. Edit: I was checked out at Noon. After hitting my breaking point around 11:30am I addressed the issue of my unexpected excessive wait with staff and was given an apology and a free exterior wash. read more

It is odd that the service department has good marks, my experience with them is that they tell you it is going to be a few hours and they will call you when it is done. I dropped the car off at 8:30am, I was told I needed $1200 dollars in repairs, all of which were blatant money grabs. I am the son of a mechanic and know my way around a car. Then they never called back, I called back at 4:45 to see if it was done, which it was. They then informed me that they close in 15 minutes even though their website says they close at 6pm! I will NEVER go back to this dealer again and I suggest you steer clear. If they can't call you back when your car is done what kind of service department are they? I also have a feeling if I had done $1200 dollars in repairs it wouldn't have taken all day. THEY ARE THEIVES! read more

If I could give ZERO stars, I definitely would. I went in on March 14, 2023 to get brakes done. My check engine light was coming on periodically, so I asked them to check that also. Andy Tay was the "advisor" and Rob Fernandes was the technician. I dropped the car off and waited for a call. When Andy called me back to let me know what all was needed, he informed me that I needed new calipers for the front and back. New brake pads and rotors for the front and back. Basically I needed a complete brake job. $3827.54 That was the first quote. I thought that sounded way too high so I called my brother who was 1800 miles away and told him what was going on. He immediately told me that it was highly unlikely, that I needed 4 new calipers. I guess this is common knowledge to people who are mechanically inclined. (It's rare to need all new calipers) so I called Andy back and told him NOT to do the calipers. This cut my estimate by $1913.77. About an hour later Andy calls me and informs me that the back caliper is seized, and they HAVE to change it, so I gave authorization for them to replace the rear calipers. After the dust settled, my total was $2958.29. Still seemed super high, but it was the Honda dealership, so I guess you pay for the name and the assurance that you're getting your car fixed by ASE certified technicians and they're not going to screw you over BUT!!! None of the parts they put on were actual Honda parts. They were "aftermarket" I didn't even know they could do that! So I brought my P.O.S Honda Element to the DEALER because I thought that was the smart responsible thing to do and they didn't even use Honda parts! Andy said he was trying to save me money. So $3000 for a brake job with no actual Honda parts. I wasn't happy about it but it had to be done. It gets better. The car was ready, and I was happy to get outta there. Before I left, Andy told me that I really really needed to get new calipers for the front. He said they were shot and that if I didn't get it done it was just going to grind my brand new brake pads down. I live about 2 miles from McGovern. The BACK brakes started grinding before I even made it home! Remember, I had new everything on the back. New pads, rotors, AND calipers. There was absolutely NO reason my back brakes should be grinding. I drove to work today March 15, 2023, and on my way home I stopped at a meineke shop and asked them to take a look at the back brakes to see why they were grinding not even 24 hours after I paid $3000 to McGovern Honda for a brake job. They pulled the rear wheel off and found that the E-brake had NOT been adjusted and it was scraping on the inside of the wheel drum. Maybe it's because I don't know anything about cars, but I would assume that the E-brake would be adjusted AFTER new calipers rotors and pads were installed. I could be absolutely wrong but even if that's not part of the process, I feel like it would've been a courtesy for $3000. ALSO, if they had test driven it, or even just spun the wheel while it was on the lift after they were finished, they most certainly would have heard the grinding. The technicians at Meineke did just that. They fixed it in less than 20 minutes, and informed me that the front caliper just needed some grease. They also informed me that calipers can be serviced! They don't need to be replaced If they aren't completely shot. Andy did not tell me this. He told me I definitely needed all new calipers. I feel like I was taken advantage of because I'm a single woman who doesn't know Jack about cars. I feel like Andy knew what he was doing , and he intentionally used language that was very unclear. I'm sure this is a tactic that they teach these guys, but come ON!!! This is a terrible terrible business model because now, I'm going to tell anyone that will listen, about the absolute SCAM your service department has going on. I believe the term is "parts pusher" Times are rough man . I work hard for the little bit of money I do have and to have someone intentionally try to steal from me is just so.... disheartening. read more

I waited a day to write this. I called looking to see if they still had a vehicle I was interested in, i was assured salesman Marco that it was available. we talked about my trade and I wanted to get a price on it. he said he will text me the form to get my VIN and Milage. I then get a text from Jose saying he has my info and will get back to me after he hears back from his manager, then I get a call from Mike saying he is a manager asking if he can do anything to help move things along, I told him I was already texting with Marco and Jose and I'm waiting on a quote for my trade, Mike say he will get right back to me. I get a text from Mike stating he can only offer so much for the trade without seeing it. i set up a time to meet. This Trade was a car my Daughter was driving and was part of a down payment towards her first New to her car. We arrive at our said time Mike greets us and sets us up to talk to a different salesman. He takes all my Daughters information and double checks the vehicle we were there for. This is when it went wrong. He forms us it was Sold the day before. I'm still fuming they wasted our time about 4 hrs , and were quick to offer a look at other vehicles on the lot. It was a Bate and Switch in my opinion. MCGOVERN HONDA LIES AND IS NOT TRUSTWORTHY read more

First off, this isn't Honda Cars of Boston anymore. The business was sold and it's now McGovern Honda. I bought a car here last year and they seemed pretty good, so I scheduled a routine service appointment for this morning not knowing about the ownership change. When I drove into the service area I was greeted by a charming guy yelling "come on, come on, come on" at me because I wasn't driving fast enough inside the garage for him. Nice way to greet the customer. You have to get your vehicle registration out and bring it inside with you now to check in. The tv in the waiting area was turned off and I heard the lady who worked in reception say she might get in trouble if she turned it on. I waited about an hour and a half for my simple oil change to be done. I saw my vehicle driven out and parked in the lot, but nobody called me to tell me the car was ready. After about 20 more minutes I just went to the check out area without being called and paid the bill. When I got to the car, the seats were covered with plastic that I had to remove. Lousy experience, I will not be going back. read more

oh, did I mention a couple weeks after I posted the review, a "manager" private messaged me to assure me that the staff in question had left, and he would not tolerate business practice as such. I then asked him if he had a complete overhaul of staff, since no name was ever mentioned in my review. he dodged that question in his reply, but instead asked if he could have my permission to post our exchanges in here. for what?? to show that you exercised due diligence in customer service? or that you're all still the same lying sleaze bags I once had the misfortune to deal with? I did not respond to his message anymore as it was, again, wasting my time. while there really isn't anything to show in our exchanges except for his own sleaziness, I don't feel like granting any permission to anyone at this low level of integrity. read more

This place always wants to you to have more service done than what you came in for them to fix. Wanted an oil change and inspection but they found additional repairs. Why didn't they find the additional repairs when I brought it for a tune up not that long ago which I paid quite a bit of money to have done? Just told two people who were going to come here to go somewhere else for their service. They went to Midas and that is where I will go for any routine repairs. My mistake for not reading the reviews. At least Midas answers the phone when you call. read more