I purchased a 2005 Lexus LX470 from Master Auto about 3 years ago( initially did not want to write a scathing review ). Prior to purchasing this vehicle, I was given a Carfax( worthless ), and told that the vehicle was " Checked-out ", and ready for sale. So, I purchased the vehicle. I then took the vehicle to get it inspected. The vehicle failed inspection( rear wiper blades and headlight ).
So, I took the vehicle back to Master Auto to get things resolved. Anthony apologized for the vehicle.
So, now I have an inspection sticker on my vehicle and I am happy. Well, Happiness is always TEMPORARY, because less that two weeks later, The Engine Light popped-on. So, I took it to Master Auto, and Anthony checked it out. He told me that it could be a number of things, but he started to say " Charcoal Can ", but he quickly stopped. So, he scheduled an appointment for me to bring the vehicle back to him.
Well, I made about 5 unsuccessful trips, to get this issue resolved. Anthony then decided to have me take the vehicle to a Lexus Dealership in Danvers. I did so, but was told that they needed to do a more extensive check( rip-off ).
I took the vehicle back to Master Auto. Anthony held onto the car for over a week. He replaced a part or two and informed me that everything is good.
Well, by now, we all know about HAPPINESS; it went, just as The Check Engine Light went on again. So, I brought it back up to Master Auto. Anthony seemed dejected and frustrated. Anyway, he had one of his mechanics take a look at the vehicle( and also do some work on The A/C ).Well, when he was driving the vehicle into the bay, he needed to back-up( tight space, filled with cars ), and I could have sworn he hit something; but I was not sure. Anyway, I went for a stroll to Revere Beach, and when I returned, the vehicle was out front. As I walked up to the vehicle, I noticed a large scratch on the left side of the rear bumper. So, I asked the mechanic if he scratched the vehicle, and he replied, " No ". At this point, I just wanted to get home. So, I drove home, thinking everything was fine( A/C blowing cold air ).
About a week later, there was a leak coming from behind the cooling fan(left side). So, I had to bring the vehicle back to Revere. Once there, Anthony had ordered an A/C Condensor. He changed-out some piping and put in the new condensor. That problem solved. But, guess what? Check Engine Light comes on AGAIN. So, at this point, I am irate. I call Master Auto, and speak to Anthony's Brother. I tell him that I have contacted a Lawyer and needed Anthony's last name( my Lawyer Friend is on speed dial ). Anyway, his brother gets pissed-off and eventually hangs-up the phone. I then get a call from Anthony and he asks me to bring the vehicle to get the problem corrected. But, he too voiced his displeasure with involving a lawyer into the situation. He also stated that the vehicle " probably got scratched by someone next door at The Autobody Shop ".
Anyway, I bring the vehicle back to Master Auto( about the 8th time at this point, if I had not already lost track ), and he had this new mechanic replace The Charcoal Canister( expensive part ). Finally, that problem was resolved( almost 3 months later ).
Anyway, I am finally driving and not worrying about The Check Engine Light. However, I am hearing some squeaking and experiencing a bumpy ride, when I go over a pothole. So, I decide to take my vehicle to another shop in my neighborhood( something I should have done right after purchasing the vehicle, but did not because Master Auto was still working on the initial problems ).
Anyway, after this new mechanic checked the vehicle, he realized that The Front Shocks and Front Axle needed replacing, and The Sway Bar was completely detached from one side of the frame. Mind you, Anthony specifically told me that the vehicle was CHECKED AND READY FOR SALE( That is also what he had stated in his advertisement on Auto Trader and another sight( might have been Craigslist or something ).
So, now, I am spending to get these things resolved( Shocks are understandable, because those parts were fine when I purchased the vehicle ). But a broken Sway Bar? Cmon.
But, here is The Cherry on The Cake. THE VEHICLE WAS INVOLVED IN AN ACCIDENT, AND THAT INFORMATION WAS NEVER DISCLOSED TO ME BY ANTHONY, OR WAS IT ON THE CARFAX!
Bottom line: Master Auto sold me a vehicle that they did not even inspect thoroughly before they listed it for Sale( or worse, knew what was wrong, and sold it anyway ). Also, Anthony, as nice and as personable a guy as he is, the dude is the epitome of " A Used Car Salesman ". I would advise anyone that is considering on either purchasing a vehicle, or even getting your vehicle serviced their, to seriously consider other options, because you might not like the results. Outside of my " Small Talk " with Anthony, my experience with Master Auto was HORRIBLE! read more